Cricket Wireless reviews and complaints 1
View all 631 complaintsCricket Wireless - disconnect due to misleading info at *611
Well I contacted cricket customer service at *611 in feb. 09 to confirm a payment on my account and was told to pay a specific amount. I did just that to be disconnected. Well then when it happened I then contacted *611 again and explained what I was told. They then told me that I had to pay another amount. I then stated that I did not have that amount due to my inconvenince. So then thats when they turned me back on and said that they would take care of some past due charges that consist of my 1 account and 2 phones. The thing that gets me is I would have paid that balance if I was told the correct info and fell behind on something else. I need those phones and has been with cricket for a long time. Well this month when I paid my regular phone bill after being on all of feb.09 they have yet to disconnect my services again in march.09. And once again I contacted the customer services at *611 again and was told basically all the charges that she had called out would have to be paid and them telling me something totally different dose not matter. I have no problem with paying. But all of these charges have really added up and i'm just unable to pay them just because of the lack of info given by your customer service
The complaint has been investigated and resolved to the customer’s satisfaction.
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cricket has the worst customer service i have ever seen...i was a customer service rep for 25 years and this is the worst ive seen...i payed my bill they applied it to the wrong account i have the paperwork showing that..the store i paid it at said they could not fix it so i had to go to another cricket store, they said they would turn my phone back on and fix the problem ...well they did not i cannot get in touch with a live customer service rep to get help...i emailed them they got the email i have confirmation on that but said it would go to someone else...in the meantime they will probably cut my phone off and internet off...i even gave them the acct # they applied my payment to and still no answer...well is there any help out there...thank you