Courtyard By Marriott: Beijing, China / Sexual Assault
Sexual Assault at Beijing Courtyard Spa
I am a long-term platinum member. This weekend I was in Beijing on my points, and asked for a massage. The Courtyard has a spa, one which advertises a special rate for guests, all costs are charged on the Courtyard bill. The spa is down the hall from the Courtyard in a health centre.
Without dealing with details, I was sexually assaulted by my masseuse. Since no one at this property spoke English, and I was terrified to deal with Chinese authorities. I tried to launch a complaint on line. For two days I heard nothing, and finally got Marriott operations today.
They will not refer me to higher than phone answering employees. No one has asked me how I feel, was I harmed, nothing. They are insisting I go to the Beijing police, but am now in Korea, and frankly, I am more interested in making sure this never happens again than dealing with charges that may or may not be criminal --
Long and short of it all, I am in a mess, I am a mess, and cannot believe that this is the treatment a serious complaint gets.
DO NOT go to this hotel. Be cautious of using any Marriott Spa personal massages. They claim no liability for their actions and their employees.