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Comcast / Xfinity
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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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7:11 pm EDT
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Comcast / Xfinity unskilled hiring practices

Was hired for Oregon call center. Told by HR rep Tina Nguyen to report to work on Monday. She never replied to my emails sent to her previously asking about my leave scheduled after the 3 week training period. I was told by the saless manager who approved me that my leave would be ok. Sent her a reminder email anyway because I wanted to do the right thing and also get something in writing that my leave would be approved. I re-read the new hire email and it said to report to training at an offsite location by 8am. Well, there was no way to get in touch with Tina Ngyuen (in Colorado) before the training AND be on time at the training. So I reported to the training session and went home to check email after. She reported that I could not work as I could not be absent for 90 days. Well, interestinglly enough, that is NOT correct per the training session on Monday with the local HR reps. There could be no excused absense during the first 3 weeks of training. I met the time schedule. Since I could not contact her when I reached home (a 45 minute drive home), I sent her an email and called her the following morning from the training center. I wanted to do things correctly. I called her Tuesday morning to clarify what I was supposed to do and she went off on me. Funny thing is, I followed everything to a T. She made mistakes during the background check process, made a mistake with the hire offer letter, made mistakes with the leave approval thus making a mistake with the training class scheduling. And she goes off on me? So I went of and defended myself. Within the 5 minute conversation, Tina Nguyen decides to tell me I'm "not supposed to be at the training session" (which she authorized with the Hello Comcaster email letter), followed by "stay at the training session" today, but "I'll have to check if you're supposed to be there because we need to place you in another training class". Then she says I will be paid for attending on Monday, but I was supposed to wait and see if I would be paid for Tuesday? Really? She said she would let me know what I would have to do next. She also asked me what the trainer said. I told her the trainer asked me to call her. So, I went home and waited for a call or email re: a change or reinstatement. Seven days later I still heard nothing o I accepted another position. I had to. So I sent Tina Nguyen an email and asked her to respond in writing about my pay that I was promised (I was supposed to have been paid yesterday and received nothing) about how I would receive it (not an employee so no direct deposit, I was not in the Tuesday class so I was not able to sign up for the paycard. I asked how I would receive it). She replied with I would get paid but did not answer how or when. Instead, she attached me for not reporting to training because she had sent an email to the trainer at the training class to let him know I was approved for the class. I was correct all along and should have been in the class. She had NEVER contacted me and I did not have any phone number for the training class. How was I supposed to get the information? So I replied to her asking once again when and how I would be paid and she did not respond. I also told her she should be shamed of herself for blaming me for her unprofessionalism. This may seem like a small thing but it was a job I was hired for. I did all the right things and made sure I folllowed up. If I don't get paid, they will hear from the Labor Board.

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1:27 am EDT
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Comcast / Xfinity bunch of gangsters

Why isn't there ZERO rating? I will never get Comcast again. No matter how good their HD tv or internet may be, I won't give them a dime.

First of all, their phone representatives don't understand English. How many times do I have to say "I already logged on to my comcast website account"? Maybe they don't know how to listen. All they can do is just repeat what's in front of them on the paper.

Secondly, not only do they not listen, but they don't understand the gist of the problem, EVEN WHEN you explain it to them. Why is it so hard to understand the meaning of "duration of the call", "how long the phone call was"? What other way is there to say it?

Lastly and most importantly, they are nothing but a bunch of GANGSTERS! Do you know they hang up on you if you give them bad review or you argued with them previously? Yes, they hung up on me 4 times in a row, and the 4th time, I even made sure, before I even speak, that they have my cell phone number IF "supposedly" we get disconnected. Do you know what happened the 4th time? After waiting for 15 minutes for the supervisor, the phone representatives said, "now I'm transferring you to the supervisor", and then I waited there for another 5 minutes for nothing, just music playing, never answered. After repeated "please wait a minute or two", phone rep finally said the supervisor is free so she's transferring me, and supervisor just put me on hold. Do you get it? They are all ganging up on the customer who gave a "one star" review. WOW!

I heard from my friends they don't like comcast and I didn't get it at the time. This is why. You corporate fat pig. You will pay for this some day. And I will watch your downfall and clap all the way.

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zonder
, US
Sep 26, 2012 9:23 am EDT

Fugg these ###. Customer service is going to chit these days.

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9:29 pm EDT
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Comcast / Xfinity poor service and over billing

I have this service for over a week what started out with a bundle offer for $99 which they advertise all over the place I just got my bill for $208...they promised me HBO, cine-max and Showtime..never installed..called several times and they promised they would handle it..never happen...I will be canceling this service this week and if they think they will get money from me they are crazy I will filing a complaint with the right people...they also never connected my second phone which is a hearing impaired phone in the bedroom some cockamamie story there were no outlets...I wished I would have read the complaint board before I got sucked in..I have made a total of 20 calls to this company for making me wait for service for 2 days to the promises they made..this company sucks..

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11:55 am EDT
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Comcast / Xfinity maintenance practices

I have been without service for 5 days. 3 appointments were not met by Comcast. The technician who fixed the problem stated that the problem is 'noise' in the line. He also stated that the quick fix for that is for the maintenance crew to disconnect the line, thereby interrupting service, creating a situation in which the customer must call in and get an appointment to have a technician come out and fix the problem which was just created. The results in the customer having to take time off from work just because Comcast decides to disconnect the line rather than deal with the problem immediately. The is shoddy and shady business practice!

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12:06 pm EDT
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Comcast / Xfinity service and auto pay

Comcast, a government sanctioned monopoly, has had me spend over two hours of my life just this month talking to, what they call, customer service. They have billed me for a service that never ever lived up to their claims. I have complained several times and recently another service tech guy came to my house and switched modems and, what do you know, the service got better by 100%. He told me that the modem I had, for the past 4 years, was the oldest of all of their modems and never should have been used for the service I had been paying for. Remember, I have complained many times over those 4 years about the service. My bill went from $64. to $105, I called to complain and was assured that they had reduced the bill to $70. and that’s what would be withdrawn from my auto pay. That was on the 19th of July. Just to be sure on the 30th of July, I checked my account online to see if what I was told was, for a change, true. Sure enough, my online bill stated, I owed $70.. I took a screen shot just to be safe. Come the 1st of August and they withdrawn $105. from my account. After spending even more time on the phone, I’m told I can’t have my money back and that they had credited my account for the over draw. I don’t want to be paying them in advance and I don’t want a credit, I want my money back.
They are borrowing my money without my permission for 30 days with no interest or penalties. Can you imagine getting away with that? If there is ever a class action lawsuit, count me in, in spades. Just imagine, if there was really some competition for this service that we all pay way too much for. As it is, and from what I’ve read here on complaintsboard.com and other sites, just bad public relations and the way they do business. Tough luck for us. Beware of Comcast and don’t trust a word they say. Goes with everything else, here in the united states of everyman for himself.

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7:38 pm EDT
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Comcast / Xfinity - billing

Let me just make a quick note that this isn't the first time that Comcast has completely messed up my bill. Today I opened up my bill to find a shocking $800.00 needing to be paid. Impossible, since I have the most basic service (I don't even have a cable box, just two adapters- Im moving so all my family needed was the basic channels til we were settled...

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7:04 am EDT
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Comcast / Xfinity proprer cable installations

Approximately one week before I was to have siding put on my house, I had a tech come out from comcast to remove all the extra cables that previous comcast installers had left behind. I assumed the job was done, apparently not. I have contacted the cable company and they say they cannot help me at this time due to their scheduling. The siding company is now here the cables are still there and the siding cannot be completed until the cables are taken care of. The siding company is on a schedule and has other houses to move onto, and if the cables are not taken care of the siding company will have to move on, leaving my home bare and exposed to the elements. While I understand both companies scheduling obligations, I would not be in this situation had comcast done what they were supposed to do. I am sure comcast would expect their payment on time and if I did not do so, they would not hesitate to contact me and demand that I take care of my obligations, and in this case that is all I am expecting from them, which apparently they cannot fulfill.

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Terri Napier
Richmond, US
Sep 01, 2012 10:17 am EDT
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I live in Richmond Indiana. I had an appointment for a service tech to install my cable to the internet between 10 AM and 12 Pm. it is now 1:13 PM and still no one has shown up. I have been on the phone with the studpid automated system, they ask for your number but DON'T call you back! I spoke to two humans today that had me on hold and then the AUTOMATED System kicked in and didn't recognize my number etc. I left Frontier for this ###! Hate this comapany and their LACK of CUSTOMER SERVICE!

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3:51 pm EDT
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Comcast / Xfinity hr bullying

Comcast prides itself on being diversified yet its Human Resources Department is not only not diversified, but it discriminates against and bullies men. I knew one guy who was repeatedly screamed at and harrassed by some woman. She told him she didn't respect him, threatened to punch him, poked him in the face several times and even threatened to run him over with her car. After finally getting sick of it, he finally yelled back. Feeling remorseful for fighting back, he went to HR, not to get her in trouble, but to try and straighten things out before the Company was caused any embarrassment. After assuring him they would, the went on put him on final notice some six weeks after discussing the matter with them, and more than two months after the incident and then fired him months after for expressing his dissatisfaction after she stole one of his items, tried to use him as a parking space, and also after HR moved his desk all around the building like a scene from the movie Office Space. He was a terrific employee and person. He didn't even complain about being on the same level despite being more far more advanced and experienced than she. They only fired him because he was a male who was a foot taller than she was and she was an Indian Female. This HR department has been a problem for as far as I can remember. They harrass good employees and go out of their way for bad ones. There have been many stories of threats of physical violence, cursing, and yelling. They even hired a guy (twice) who had several incidents of misconduct and even openly admitted to being a pedophile. They went on to promote him several times. I also knew of a guy who would sleep for more than five hours every night at work for six years yet the HR department addressed the matter by promoting him twice. And the list goes on and on..., This HR Department is very selective about whom they want to harass to say the least.

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11:14 am EDT
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Comcast / Xfinity internet

I have been having an ongoing Internet interruption in service for months! Week after week I have to call Comcast to get the issue resolved and have had three techs out to my home only for the internet service to work for a week and go out again. Each tech claims to have found the solution to the problem with the latest tech leaving the home to not even see if we could connect to the internet, yet another call has been placed and another tech is on his way to provide assistance. I have never ever in my life encountered so much bs with internet service, ever. I switched from Verizon to Comcast to save a buck but I guess I got what I paid for. As soon as my contract is up I'm switching back to Verizon. So many people have told me they had the same problems with Comcast internet service. I had work to get done and had to go drive to Starbucks for free Wi-Fi. It's not my connection it's Comcast's screwed up service and/or equipment, something! To add insult to injury they want to tack onto my bill an extra $5.00 per month for wireless support coverage -- they can shove it on that note.

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5:21 am EDT
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Comcast / Xfinity fraud

The first problem was in February 2012 I was having problems with my cable connection 2 technicians came to my home to check the problem and without checking any connections or the TV they told me my problem was my new $250.00 TV. So I purchased a new on for 250.00 dollars and gave the other one away. The problem did not go away they would not refund my the lose nor would they give me anything else in return. The second time I bought a modem returned the one I got from them and they are still charging me for the modem. They have not returned my calls to fix this problem or reimbursed me the money they have taken.

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NN1
Philadelphia, US
Mar 22, 2010 5:10 pm EDT

My TV stations began to disappear, a notice came onto my TV telling me that I needed a digital box in order to see these channels, a phone number and website appeared www.comcast.com/digitalnow. I called the number, I was told that I could pick up a new digital box at my local Comcast office, I asked if I needed to bring the old box with me, I was told "no", I asked if I would now have to pay more or would I still be allowed to keep my original Basic service which I know was no longer offered, I was told everything would stay the same that it was just a matter of exchanging my box. A few days later my husband went to the local Comcast building on Delaware Ave., they said he did need the old box to exchange for the new. He returned home, brought the old for the new. Came home and set up the new box, the same message appeared. He then phoned Comcast, where they proceeded to tell him that we need to upgrade in order to get TV. We were totally scammed. I am canceling and changing to either Fios, a cable cord or nothing ... who needs the boob tube any way?

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Robbed_Customer
Millbrae, US
Aug 08, 2010 2:29 pm EDT

I have been using the same plan for years with the same rate. I entered the automatic bill program so that I would receive only email but no longer receive paper bill, and also, the payment was charged automatically every month without my logging into the account. The lesson I want to share with you: never trust Comcast, it is run by dishonest people.

I checked my credit card statements last night and found that Comcast has raised my rate by around 50% half a year ago, with no email or phone call to notify me. Caught cheating, the staff of Comcast came up with a ridiculous story: I have been using the same plan for years and Comcast has kept automatically offering promotion so that my rate never changed. Coincidentally, when I changed to automatic payment, the promotion suddenly expires and now I am automatically paying a higher rate. Do you buy that story?

The agent name Alber with ID number ‘YDT’, is especially rude and offensive. He kept interrupting me and said he was the 'senior agent' who reports to nobody. When asked if he was the last person I should talk to before I collect the money via the small claims court, he said no. Then I ask him to let me talk to that last person, he asked: ‘who would you like to talk to.’ Is that for real?

The supervisor named Christ Brabo offered a credit of $20 (after Comcast over charged me more than $200). And that would be just a credit, to be use toward the next bill. Are you kidding me?

Unlike Albert, Christ Brabo has someone he reports to, the manager(s), who would be available 10:00 AM to 4:00 PM. This means, if you want to make an effort getting back the money stolen from you, you would need to loss your working hours first, which actually cost more. Brilliant!

Besides this accident, there are frequent service outages, sometimes high-speed internet and sometimes home phone also.

I am wondering how to get the money back?

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Gl Smith
Orange Park, US
Feb 12, 2013 3:09 pm EST
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I was promised $250.00 gift card at sign-up, was just told I don't qualify due to package I purchased. Why didn't someone tell me what I HAD to order to get the gift card? Spent 45 min. on the phone trying to get info, went to Comcast store today, was told I had to contact the Retention Center. Did that, no help at all! Such a sorry company. The sad thing is, Comcast DOESN'T CARE if they lose customers because of the way they operate.

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5:29 am EDT
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Comcast / Xfinity cable internet sign up scam

On April 27, 2012 I went onto Comcast's website to investigate prices and order new internet service. I was asked by a dialogue box if I would like assistance via chat with a Comcast representative. I agreed and proceeded to order equipment and service. It seemed legitimate until I had to call a different number than the Comcast number but I was assured by the representative that this was normal. I was told that I had to pay for a modem and wireless router but that after two months of service, I would be refunded my money and all would be good. I was supposed to pay $79.00 for the modem and 40.00 for the router. I ended up paying $156.00. Then, after I gave them all my information, I was transferred to an actual Comcast representative. I had actually been dealing with Offerwire/Bridgevine, Inc. and only thought that it was Comcast. I ended up having to pay Comcast additional money for installation and rent a modem that works, as the equipment shipped to me by Offerwire was substandard and failed within fourteen days. Today, I went to the Offerwire website and printed forms to mail in for my rebates on their crappy equipment only to find out that on the actual day I was sold the equipment, that the offer was not valid. I was completely scammed and stolen from. Now I am stuck with horrible service and worthless equipment, plus $156.00 out and two months of Comcast service paid. This is absolutely unacceptable and people should learn about scams like these before they fall victim and lose money for junk and lies.

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mbass
Vero Beach, US
Jun 12, 2012 7:06 am EDT
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Bertie99,

I am sorry you had these problems when using our services. I work for Bridgevine and may be able help resolve any issues you might have. Please email me your order number and any other information that you may have regarding this order.

Thank You,
Mike Bass
Mike.Bass@bridgevine.com

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9:16 pm EDT

Comcast / Xfinity unfair pricing, bait and switch, billing errors

I run a small non-profit assisted living facility. In January, Comcast (our cable tv provider) changed our service (with no notice) and literally doubled out bill. In the 6 months that have followed, we have made over 80 telephone calls trying to get our bill straightened out. They keep changing our service (and have now disconnected some of our service) - telephone after telephone call has done no good. They keep quoting us different prices (we got 2 different prices so far today), telling us we're in the wrong class of service (which is, of course, where they put us), transferring us to other people who won't help, promising to fax corrected bills which they rarely do and when they do, the bill isn't the amount discussed on the phone.

We currently have 18 special need residents with no television service because Comcast has no capacity for customer service. I don't understand why it has taken over 6 months, 80 phone calls and countless staff hours to find out what service is available and what it costs.

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cdeluz
Canton, US
Jun 02, 2012 11:22 am EDT
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I am having the same problem with Comcast. File a complaint with FCC and your state office of consumer affairs. Both can be done online.

Regions Bank Employee
Regions Bank Employee
Honolulu, US
May 23, 2012 6:30 am EDT

You need to read the paper work more carefully next time. The price you receive at the beginning of your plan is introductory not permanent. I think Brenda is on the right track go to the office.

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9:14 pm EDT

Comcast / Xfinity problems with internet and phone line

On February 25th 2012, I called Comcast regarding a problem I had with internet and phone. Specifically brief but frequent episodes where I lost connection with internet and not being able to place calls. The representative performed an over the phone diagnosis and was able to confirm that the problem as been occurring on and off for past few days and recommended for a technician to come over to investigate the issue. An appointment was set for the following day Sunday 26th between 3-5pm. That day I waited until 4:55 and called to confirm that a technician was still going to stop by.

A representative told me that he was placing a ticket for me and someone from dispatch was going to call me. He asked me for the best number and I gave him my cell number. Just a few minutes latter my home phone rang? (not my cell) and an automated message informed me that I had a schedule for the following day? (Monday). I called right away and spoke with another representative who discovered that in fact my schedule was changed but was not able to tell me by who and why. She also told me that someone from dispatched was going to call. They never called.

Honestly this is the lowest level of service I have to face EVER. Saying that I am deeply disappointed by the experience would be an understatement. And since this is not the first time I had this type of issue (tech not showing up) I am strongly considering discontenting my services with Comcast after all these years.

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7:47 pm EDT

Comcast / Xfinity damage caused by comcast cable installer

My complaint is about damage caused to my home during installation of my cable service. I contracted with Comcast to install cable service. After a a month of runarounds, the cable was inadequately installed. This resulted in water damage to my master bedroom ceiling. I have spent over 5 months and more than 30 hours trying to get in touch with someone who could help me to settle this claim. A rep from Comcast came to my house and agreed that the damage was the result of the installation, but wouldn’t help me because they had hired a subcontractor to do the work.

The subcontractor wouldn’t settle the case, so I tried multiple times to get back in touch with Comcast. Every time I called customer service, I was told that a supervisor would get back to me within 72 hours. They never did.

FINALLY, Comcast’s Insurer, Liberety Mutual, hired an independent appraiser, PDA, to come to my house and review the damage. The independent appraiser agreed that the damage was the result of the installation. Although Liberty Mutual and Comcast agree that the damage was the caused by the installation and that the installer is being unreasonable, they will not settle my claim. They say I must settle with their subcontractor, FTS.

I never contracted with FTS and feel that Comcast should settle my claim and then collect from their subcontractor. Now I have to take them to small claims court to get satisfaction.

THIS IS TERRIBLE CUSTOMER SERVICE!

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Vicki Sanders
, US
Jun 25, 2017 4:46 pm EDT

My tenant just had Comcast installed. The contractor they sent didn't know what he was doing and didn't speak English. I have now discovered severe damage was caused to my property. The tenant called multiple times and told me that Comcast told them they would get a call back. I doubted Comcast would be so irresponsible so I called. I keep getting the same run-around. The damage continues to get worse. This is going to be more than small claims court.

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sred
Houston, US
Sep 28, 2014 11:00 pm EDT
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You contracted with Comcast, regardless of who Comcast sent to do the work, whether employee or contractor is Comcast responsibly.
You should file complaint with BBB, FTC, and tell them you will file suit in small claims court.

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8:05 pm EDT

Comcast / Xfinity comcast xfinity triple play problems

Contacted comcast rep to get the HD triple play. The comcast rep told me I would have to buy a wireless router, as their modem doesn’t have one built in. He proceeded to sell me a router for $70.00. He then explained how far superior their HD was than everyone elses. I fell for it. Turns out, the router isn’t a comcast router, and therefore not supported by comcast. Customer service knows nothing about it. They said they offer free routers. First scam. Also, it turns out comcast HD isn’t true HD but 1080i not 1080p. Second scam.

I was sucked in by a $250.00 rebate, which also doesn’t exist. Third scam. The internet is constantly kicking. The TV is always blinking in and out. And the HD isn’t HD. Sounds like there are some serious honesty issues with comcast/xfinity. I wouldn’t recommend it to anyone. Fortunately, I am within my first 30 days. Hopefully they will honor their 30 day money back guarantee.

Stick a fork in me I am done with this company. I’ve been on the phone for 6 days trying to resolve a billing issue with these people and guess what NOTHING HAS BEEN DONE! I contacted the corporate office advised the representative of the situation, she looks into the system and tell me the I had another account and I owe $838.00 WHAT! If that’s the case then why hasn’t Comcast turned this over to an collection agency? Why hasn’t this amount showed up on my credit report that I request on a yearly basis.

This is straight up BS, f#$@ Comcast I’d rather have Dish network.

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MikeL DISH
Denver, US
May 03, 2012 3:23 am EDT

Dilere,

We are glad to hear of your interest in the service and would love to have you with us! Let me know if you have any questions as I'm always here to help!

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1:49 am EDT
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Comcast / Xfinity damaged my house

Comcast has sent three alleged techs to my house to fix a freezing and pixelation problem with my cable TV. This has been going on for two months. I have had to miss work three times now. The last visit ended with the "tech" destroying the gable vent on the end of my house and installing cable down the middle of my living room wall. The cable service still freezes and pixelates. Now they want me to take off from work to come down and file a complaint. I figured out that if Infinity means never ending, Xfinity means it never starts.

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8:49 pm EDT

Comcast / Xfinity they never solve any problems and still make you pay full price every month

Xfinity tells you they have the best costomer service and will fix your problem or will give you a credit on your next bill. SO full of Crap they are on that. I have had this stupid cable w xfinity now for a year and my ondemand feature NEVER hardly works. It freezes up and then never lets you back in. You try to reboot and sometimes you get lucky but 9 times out of 10 you have to wait for xfinity to fix it which takes hours or days depending on there techs if you can reach one you can understand that is. We have had nothing but hassels and missed shows due to this stupid xfinity. It was a hell of a lot better when comcast had control in my opinion.

Xfinity has done nothing to help w complaints consumers have and have done NOTHING to solve there so called NATION WIDE ON Demand problem. What they hell are we paying them all this money for if they can’t even get things working properly after almost a year now. As soon as my contract is up Im canceling due to extremly POOR customer service and because they NEVER solve any problems and still make you pay FULL price every month. WHAT A RIP OFF Xfinity is.

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wahitney
Acworth, US
Sep 18, 2013 1:04 pm EDT

Xfinity is the worst
Xfinity has been the worst experience with a cable service I have ever had! I called and canceled my service on june 24th because I was moving. I went to turn in my equipment on july 16th because I left for a out of state wedding at the first of the month and it was a 30-40 min drive to where I had to drop the equipment off. When I went to drop off the equipment I was sent to an old address by the lady I talked to on the 24th of june, so I had to call twice to get the new address because it wasn't online anywhere. Once I arrived I waited for 45min before I even got to talk to anyone about the equipment I returned. When I was returning the equipment they tried to tell me I was missing equipment. I received an extra modem from the installer but it just sat in a box in the closet. When we finally got that settled about me having the right equipment I asked the lady about my refund and I explained to her that I called on june 24th and disconnected it. She said she fixed it and my refund should come in 2-3 weeks. I left the state again to go spend three weeks with my husband before he was shipped overseas and while I was there xfinnity billed me for another month of service and took it out of my account. When I finally got home xfinity had already billed me for two months of extra service. On aug 27th I received a letter in the mail stating that my service has just been disconnected. I was furious! I called xfinity and was on the phone for 2+ hours and 70% of that time I was on hold! I finally got it resolved and received a conformation number and was told I should here something back within 1-2 weeks. I received a check on sept 16th for the amount of 60$, I was supposed to receive over 300$! I called on sept 17th to find out where the rest of the balance is and if I should cash this check. I called four times and couldn't get through, the machine said it was unable to receive my call. I waited 24hrs and called on sept18th I was on hold for 20+min and the lady I talked to said that she couldn't give me a refund fro back in june because they have no record of me cancelling my service. I informed the lady that that had already been taken care of and I have a conformation number, I just need to know if there is another check on the way and if I need to cash this one. She said she had to transfer me to a different department. I was transferred and explained to that lady what was going on and she said that I am in the wrong department and I need to go back to billing, so I was transferred again and sat on hold for 10+ min before my call was disconnected! So I called again for billing explained what was going on again and he said that it was being "ticketed" whatever that means and somebody should call within the next 72 hrs and if not to call back! I have dealt with this way toooo long for something that is their fault! They billed me twice for something I didn't have tried to charge me for equipment I never received and tried telling me I didn't cut off my service when I did because they had no record of me requesting a cut off and now they owe me $300+ and they are giving me the run around! How was I supposed to know they didn't cut the service off when I called. After I got off the phone with them in june I unplugged everything and packed it! Never ever again will I use xfinity! Ever!

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Comcast / Xfinity poor installation practices and no customer service

On April 5th 2012 Comcast was scheduled to install service at one of my rental properties. I had just recently renovated a duplex building and removed several hundred feet of cabling and fasteners from the side of the structure. Holes were patched and prepped for painting. Out of concern that Comcast would do their normal terrible “get in, get out” install job, I had my assistant call to inquire about installation at another property we owned. The sales person assured us that they install the cabling as instructed and would even fish the wire inside the walls if necessary. There was no mention on the part of the Comcast representative that there would be extra charges. On the day of the install my assistant as well as the tenant were at the home to instruct the installer to run the cabling through the attic and down the walls. His response was “There is not enough room for me to crawl through the attic”. My assistant noted that the access to the attic had not been opened. The only way this could have been done was to run the cable through the attic. My assistant also overheard the installer tell Kendra Young, one of the tenants that he would “run the cable down the wall in the living room. He shook his head and proceeded to drilled holes in my walls and run the cabling along the outside of my building. My assistant also instructed the installer to install a drop loop on the outside of the building since the installer had actually already drilled a hole though the exterior wall. The installer said he would but no drip loop was added. The absence of a drip loop increases the risk of water seeping into the walls from the outside. Furthermore, he ran a cable from the outside around an entire room and then through another wall to get the cable into the living room. The installer left the premises without leaving a card or paperwork. I think he knew we weren’t happy.

My assistant then proceeded to call customer service where he was cut off, put on hold and given every reason why he could not speak to a supervisor. In total, he was on the phone 2 ½ hours before he actually was “allowed” to speak with a supervisor. Then they offered to do NOTHING to address the problem.

Comcast is now banned from all of my rental properties. PERIOD.

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Comcast / Xfinity false charges

I am a comcast internet customer. I received a phonecall from comcast offering cable tv service for 19.99 for one year, with a total of $54 for both internet and tv. I asked to see something in writing (email, etc) and they said they couldn't do that, but I could ask her any questions. I asked about certain channels I was interested in and she said that was part of the package. They connected the cable the next day. I looked at my bill, and it was $134, with a tv charge of $69, not the 19.99 as promised. When I called they said they couldn't honor what I was told, but that they could offer me a 6 month package for a total of $59, instead of $54. I agreed to that. Now, when I looked at my bill again, it still had the higher charge of $69 for tv, instead of the promised $19.99! This is a very fraudulent practice.

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Gomer1
thomson, US
Jul 02, 2012 9:26 am EDT

Cable went out yesterday. I call, press this button, this button. Finally a human. Tells me it will be FRIDAY, 5 days before someone can come to my house. I said I don't think so. So now tomorrow. I am going back to Dish TV. Never any problems with them. Even during storms. Comcast customer does not exist.

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Comcast / Xfinity rebate scam

The first week of January 2012 I ordered Comcast internet installation, and without even knowing it a company called Offerwire sold me a modem ($80) and router ($50), saying I would receive a full rebate on the equipment once I receive two billing statements from Comcast. I completed all their paperwork--cutting out the original labels from the box, copying the bills, and other petty proofs to mail in. It's not until March 15 and 22 that I receive two separate e-mails stating that I should click on a link to see the status of my rebate. The earlier e-mail link said I'd receive a $50 Visa debit card "within 4-6 weeks" (that's FOUR MONTHS after ordering the equipment), and the second e-mail link stated that the rebate (for the more expensive equipment) was denied because the proper S/N label was not enclosed, which was not true. Both Comcast and Offerwire companies collaborate to squeeze as much out of their customers as possible -- after the first six months' promotion period with Comcast, I'm canceling to find a company that's not too big for its britches.

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malery1
Indianapolis, US
Sep 05, 2013 10:12 pm EDT

I too have been waiting since April for our refund on the equipment. When we called to check the status the rep told us they were backed up and it would take another 2-3weeks! This is ridiculous and you can bet I will be telling everyone I know not to go with comcast and the company selling this equipment!

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mbass
Vero Beach, US
Jun 12, 2012 7:19 am EDT
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Hello,

I am sorry you are having problems with your order, I work for Bridgevine/Offerwire and may be able help resolve any issues you might have. Please email me your order number and any other information that you may have regarding this order.

Thank You,
Mike Bass
Mike.Bass@bridgevine.com

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

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