Comcast / Xfinity

Comcast technician stole my personal cable modem when he came to my house to correct problems with internet going in and out. I reported the theft as soon as I discovered it, approximately 1 hour after the technician left. it has now been a week, I have called Comcast daily sometimes more than once a day to inquire as to the status of Comcast returning my personal cable modem to me. I only get a run around with no resolution. How hard is it to return equipment stolen from their customer's house? This says nothing of the fact that internet service keeps going in and out. I have had three technicians out to the house all with a different claim as to the problem - my computers not working, modem is not in Comcast's system, static on the cable line interfering with internet service, a virus, personal router not working, Comcast router (same kind as personal router but previous model) not working, Comcast server problems, the list goes on and on.

I had Comcast as my basic TV Cable Service at my former address in Oak Park, IL. I moved from the property in August 2010 and notified my respective utilities that I was discontinuing service in my name. On 8/27/2010, a Comcast tecnician named Cotney Watts arrived at my new address to install service. But I told Mr. Watts that the property was being rehabbed and that I wouldn't be living there or needing any service until probably October. At that point, Mr. Watts gave me his busness card and told me to call him when I wanted my cable TV service connected. He did drop off a cable box, which I obviously had no use for at that time. Before I could call him to initiate service, Comcast began made a $ 67 withdrawal from my checking account without sending me any statements. At my previous address they took an automatic withdrawal from my checking account but sent me paper statements showing monthly charges. I objected to the withdrawal and called my bank to reverse the charge. The bank did so, and, apparently, charged Comcast a $ 25 fee as thought the ACH transaction were a returned check. I attempted numerous calls to rectify the situation but on October 24, 2010, in frustration with the lack of satisfaction and competency of Comcast employees, I called Comcast to tell them I no longer wanted their service and turned in my cable box (which I had never used anyway). I went to a customer service center in Elmhurst, IL in November 2010 and spoke to a customer service representative who seemed sympathetic but told me she had no authority to reverse or reduce any previously billed charges. She gave me the name of her supervisor, who I called and left a message for but never heard back. Over the next month [Dec. 2010-Jan. 2011], I called Comcast at least twice per week to attempt to resolve the situation and each time I was told that the charges sghould be reversed and that I would receive a call from a supervisor. This never happened. Sometime in late December, I received a disconnection notice with a lump sum charge of $ 137 and no explanation or breakdown of charges. I called Comcast a few more times but finally gave up in frustration. In late November 2010, I wrote a letter to a Martha Suarez who is supposedly an account executive with Comcast but never heard anything back, either in the form of a letter, e-mail or telephone call. Now, Comcast's collection agency has been calling me constantly to attempt to collect the debt and it is showing up on my credit report. I have copies of correspondence that I sent and logs of phone calls to Comcast. Any help or assistance in resolving this matter would be greatly appreciated.

My family chose Comcast as our CableTV and Internet provider in 2010 as they seem to have a virtual monopoly in my town.
Soon after we chose the convenience of Direct billing (to avoid the hassle of writing a check everytime).
From the first month we noticed on our statement billing for services we had not subscribed to in our plan. Little (and not so little) additional charger for services and options that we had opted out of. My family called and complained. I believe the deal was that they would refund the additional charges. They did.

I have contacted other customers and this seems to be a common issue.

It has since happened to us almost every month.

I advise all comcast users who are enrolled in direct billing to check their statements monthly because this is unethical and just plain BAD BUSINESS.

We have now opted out of Direct Billing with Comcast and are looking for another provider.

Comcast no longer supports or repairs their own equipment unless you pay them more money. What would be the point of me paying 40 dollars a month MORE for this company to repair their own equipment. I have to take care and upkeep my own equipment. I am really disappointed that yet another big business is finding more and more ways to charge people. There doesnt seem to be any point in complaining either... they are so big that they could loose a couple thousand customers and not feel it. Comcast sent me this wireless router because they wanted their own equipment in my home for the internet, so I put my own wireless router away. But believe me, I will be installing that router as this evening and leaving comcasts equipment on their doorstep... at my convience, of course. I am disgusted.

For Comcast Cable service, I have been charged $1.99 every month as a Service Protection Plan. While talking to customer rep, I came to know that it was a protection plan for covering the on-site technician visit. This seems to me ridiculous and plain cheat to make money. If there is an issue from Comcast’s end, is it not company’s responsibility to fix? The customer rep offer to remove the charge from my next bill. But the question is, should the customer pay for the issues created by Comcast? In my opinion, in order to tackle large no. of customer calls on technical issues, the company can train it’s technicians to troubleshoot the issues as much as possible remotely and figure out if it was something the company needs to fix. But instead, the company decided just to bill all the customers and cover the labor cost incurred out of a handful of customers. Companies make millions out of these kinds of tiny charges. Look at your bills more closely and speak out.

Long Term Comcast loyal customer verbally abused & refused service infront of coworker and other customers at local office in Marshfield, Ma by an immature customer rep (operator BZB)

On July 1, 2011 I had an upsetting experience here while paying my bill. There was an error on my balance, (recently downsized services & had credit which wasn't reflected on bal. due.) The male service rep (operator BZB) approached me at the counter. Barely a moment after I inquired about the error he rudely replied : "I'm not going to spend an hr w you!' He went on to say 'last time I spent 55 min with you & later you complained about me.' I stood there stunned as he insulted me w a coworker & customers present. Refusing me service, he made me get in the other rep's line. Evidently he held a grudge against me (the consumer) for wasting his time the prior month ! Yes, I spent time reviewing options, figuring out which services to change etc. I turned in cable boxes for free adapters to save $. Once home, the CC tech dept couldn't activate them (operator BZB failed to enter needed codes, ) causing us a loss of cable for 2 days! Who should be mad over wasted time & mistreatment?

We owned a business hometown hotel 108 hellam st, wrightsville pa 17368 and were contacted by comcast if we would be interested in triple play. We ask if it would affect our security system because of the phone line. Comcast said it would not. We called adt jan 4 2008 because our system was not working. We made a appointment jan 7 2008 to have our panel replace from adt they never showed up. We made another appointment jan 14 still again a no show and office issue transferred. Called again jan 14 for service call, jan 16 for service no data, called again jan 28 call transfeered, called again feb feb 8 again transferred, called again and spoke to the manager on feb 15, 2008. Another call made to adt by vanessa peters being upset about the neglect of adt and pleaded with them to please fix this problem before something could happen without our security system working.
C alled again feb 19. 2008, feb 20, 2008, march 3. At some point in the beginning both comcast and adt were there all day but could not correct the problem. The old phone line verizon was installed in jan 20087, again but adt never would come to connect our system back up. While we were still paying for service we had none. The worst happen our business was burn down by arson april 20 2008 we we lost everything and under insured, and so did the 20 people living upstairs they lost all there personal belongings, jobs were lost due to adt's neglect. We tried to sue but because of the fine print in the contract and adt being more powerful we had to come up with 20, 000 to persue this. We just lost everything. We got 200, 000 from insurance but over 100, 000 had to be payed to creditors. We wanted to rebuild and spent more money for apparisal and waste mangement and architects. We are still paying for registers we had just bought for the business. We were so not treated right. We had adt for years and with the fire company being a 1/2 a block away we had several incidents where this was a fire in the mans restroom and the fire company was there before we even new about it, because of the quick response from adt. This fire would have never spread any further then that one room where the fire started if adt would have connected our system. Adt would always call if there was the slightest problem so they new this system was not working and out of neglect did not fix it. Comcast and adt cost us of years of hard work and walk off without paying anything for there neglect. It would have cost us over 100, 000, 00 to rebuilt this business. We no longer have a business but lost our way of living. I know many people are losing jobs and homes but this should have never happen. My advice adt never takes responsiblity for this neglect I had a lawyer who was handing this case and told me very few people lost there business or homes to adt but they are to powerful to fight adt never has to pay. He told me things would have to change in the law. This was a 5 alarm fire with the fire company 1/2 away and the building was destroyed, thank god the interior alarms were working the people in the hotel barely got out alive. Vanessa peters

Comcast Internet Services has the worst customer service I have EVER dealt with. It all started 3 weeks ago when a contractor doing work at my neighbors house (where the Comcast utility box is located) cut the DSL line which goes from the Comcast box to my house.

Since then I have spoken to Comcast's customer service dept. over 15 times, they have sent out 7 different technicians and I still have the same problem, their cable line has not been burried and is run over my fence and through my deck.

The latest situation happened earlier this week. We hade an appointment for a "line crew" to come out & bury the line on Tuesday 6/21. O crew showed up Monday, took a look at the problem & said they'd return Tuesday 6/21 to do the actual work. I called Comcast on 6/21 at Noon, 5:30PM & 8:00PM as nobody from Comcast showed up or called. I was told on all 3 calls that I had an open ticket and that a tech. would be at my home by 9PM. When nobody showed up, I called Comcast again at 9:30PM and was told my appointment was recheduled for Wed. 6/22. My wife took ANOTHER day off from work Wednesday, we called comcast at 12:30PM, 5:15PM & 7:30PM & were told a tech would be arriving by 9PM. I called back at 9:30PM when nobody fromn Comcast showed up & was told that the tech. called my cell phone at 7:00PM to reschedule for today 6/23. Of course this was totally false, a lie... When I pointed out that I called after 7:00PM and was told I had an "open ticket" & that a tech. would be out by 9PM. The customer service rep. apologized and did not have any further information for me excpet that they would be out today between 9AM-9PM. He also said his "supervisor" would call me (last night) with an explenation. Of course, nobody called last night.

Today, I spoke with Rudy Arochena (supervisor) of the deptmt. which is supposed to come out to my house for the job. He had no explanation and said that it appears the job has been rescheduled for TOMORROW 6/24. When I complained "LOUD ENOUGH", he said he'd have someone come out today. They are supposed to call me prior to coming, however, I won't hold my breath.

Unfortunately, I don't have any other DSL options where I live or I would have switched providers a long time ago.

If oyu are considering ordering Comcast Internet Services, do yourself a favor and DON'T DO IT! They are HORRIBLE!

The service keeps going out and I need to call to have them reset my signal and then wait 30 minutes before it is corrected. this happens every 2-3 weeks for the last 6 months. I noticed a lot of my neighbors going to U-Verse but I stuck with the Cocast because i have a bundle with internet too.
Every time I have to call them I go through the horribly long menu that tells you to enter info ...and them says it can't help you and will connect you to a rep!... I think it's really a way to stall the phone call so you don't realize how long you're on hold... how can it NEVER have the info?... It even asks me EVERY time if i would like to take a survey leaving my feedback after the call - I always say yes- but never get the survey call! ... Then when I finally get rep they have to go through the entire same process each time and I have to wait 30 minutes to have my On Demand corrected.
Now I ca see why, when U-Verse came out and Comcast starting losing a huge percentage of customerse they started advertising like crazy and trying to call themselves XFinity.
Have you noticed that Xfinity has exactly the same offers (with exactly the same customer service) yet they are trying to get away from the horrible Comcast reputation and using tv commercials to tout good customer service, yet the didn'T hire any new staff to help with backlog of complaints and issues AND they didn't change or improve anything about their actual services.
They just spent their money on TV ads and PR for the new name of Xfinity.

My digital cable has been messed up for months, on May 26 the picture locked up. I called on May 27 and reported the problem (I had 20 people coming to my home that morning to watch UVA in the ACC tournament). They scheduled an appointment for May 28 (first thing in the morning). A technician named Travis came to my home at about 8:45am
and changed out my box four times and nothing worked (he was awsome) he thought that there was a larger problem in the main line. He called back twice during the day to check if it was fixed, it was NOT. Travis stopped by again later that afternoon to check again and still the box would not load, he went outside to check to main line again and after only being outside for 5-10 minutes several of my neighbors came out to ask hif he was here to fix the cable. Travis called this into his supervisor and he sent out trucks to check the main line. Those trucks were outside for about 30 minutes and left. This problem has never been resolved and I was told someone would come today to check on my service, NO ONE SHOWED UP and I stayed home all day waiting. It would be nice to be kept up to speed on what is going on with my cable service.

Comcast unilaterally raised our rates for phone & internet bundle $20 with another increase coming soon, so we switched the phone part to Consumer Cellular. It took Comcast 3 1/2 weeks to port out phone # over to them! I filed a complaint with the FCC and in their letter defending themselves Comcast claimed the day after our # was ported over I phone and wanted it changed to a different #. The number given was the # Comcast gave US that we were told we would have to use for a week until the porting was completed. Meanwhile we could not access our voicemail and callers thought they were leaving a message when they called but we couldn't get it.
I switched both phone & internet to Qwest because two salespeople called in person at this time and lied that Qwest service would be at a faster rate and cheaper too. It was half the speed I had with Comcast and constantly down. Both carriers are opportunist liars but they are all we have and we're stuck with one or the other for now.

We have had Comcast for years and have been pleased with it except that the bill keeps going up, way to high. Ever since they switched everything over to Infinity I hate it. The remote drags when you try to change channels. Ir hangs up on certain channels and will not change at all. It is good for someone that is interested in sports, but I hate sports. I want my old box back. I am even thinking about changing to another cable service. My son has already done, they hated it also. I truly hope they lose a lot of business with this new venture because this (Infinity) is a piece of crap.

had service installed on dec. 23, 2010 . had no phone service when installer left house, no idea how to operate cable box or how to setup internet business address. From Dec. 23, 2010 until today 5/11/1011 this small business has had 50 day of uninterupted service. we have had countless number of repairment to the business, lines replaced, equipement replaced, singal boxes at the poles reprogrammed and adjusted. What amazes me is that we have not had one month of uninterupted service and yet they are saying we have a bill of 590.27 due. When asked what for they say our service. I have asked what service. By my calculations we should have a bill for a month and a half of service. This is a small business that has lost business due to down phone lines, spent money for other internet access, had to spend money to print out bills at another place. resorted to paper billing that cost in material and postage, delayed payments due to no internet service. And yet they think we owe them money . If any small businesses in Little Rock are fighting with comcast over the same problems contact us so that we may present a case for the attorney generals office, utility commisssion, and BBB, and communication board. [protected]@yahoo.com

I recently called to add HBO to my cable and what they failed to tell me (until I got the bill) was that there is now a $5 "change of service" fee! So, in order to add things, anything, to your cable/phone/internet with Comcast, they will now charge a fee to charge you more! I know it doesn't make any sense so I asked to speak to the supervisor which the rep refused to let me speak to stating he would have to put in a request. I have not heard back yet but I am requesting to have the fee removed as I was not advised at the time of the change. FYI - the rep stated there would be no charge to remove features, just to add them.

We own a veranda unit in Naples Florida and have subscribed to Comcast for our bundled services. After leaving Florida on the 29th of April 2009 I had placed our services on vacation mode. No representative of comcast explained to me that you had to stay away at least two months before you could have it turned on again or pay $90.00 per month retroactive to April when I left.

I then told comcast that I did not want there telephone and internet service. When Embarq the phone and internet provider went to turn over the lines to there Co. We were having a major problem in getting the service to work.

Embarq quickly sent out a service manager to see why they could not correct the problem from there office as they normally do. When the service man looked into the box where the cable is in the house he noticed that when comcast came to install there service into my residence where Embarq was originally, instead of just disconnecting the telephone line at the box they cut the wires, and embarq had to rewire the service.

I tried to get another cable co. to serve me with television service, I was told that comcast is the only company that can supply Television service. Is this not a MONOPOLY, how can this happen in America. We are being held hostage to a cable company who doesn't care.

Comcast hired some third party partner to do unauthorise business with their customer. I had service with comcast for 5 years now without lease. They set me up by changing my account information base on the plan, and charge me over for upgrade service which I didn't give them permission. I called them many times and they pretend that it never happen. I asked them to remove the charge but they stay still add on by behalf of their mistake.

For going on 3 years now (as of Sept) we have experienced weekly outages with our phone and internet service. Comcast has acknowledged a problem in this area but how long can it go on without something being done to resolve it long term. And we can make several reports in a week yet we get no credit and are paying a premium price. We don't mind the price "IF" we would get what we are paying for but we are not. We live only one mile from our office and experience the same problems there. This is totally unreal and if we knew who we could switch over to we would do it in a heartbeat. That is sad because we don't want to change!

My husband works for Comcast, and until recently it was a great job. Now however, he is always scared of losing his job because of things that are NOT in any way in his control.
I understand that business is all a numbers game, as I work in a fast growing company as well. However, there are things that are beyond the control of the team members. I understand probably better than most consumers about technical issues, as I work in the programming department of my company, and most technical issues are programming issues. But to base the team members employment status SOLELY on numbers, instead of taking the time to LOOK at the CAUSE of the numbers is unethical, and can lead to huge lawsuits for wrongful termination.
Rollbacks are counted against the installer for first 3 months of the new customers’ service. There are numerous NON HUMAN ERRORS that would cause rollbacks. For example, the new guide upgrade. The issue was known that it could brick out a fair portion of boxes, which it did. Bricked out boxes do to a COMPANY WIDE upgrade is NOT the installers fault, or caused by their workmanship. Another example is bad equipment. Modems, cable boxes, TVs, and phones can break at anytime. The installer did not go to the house and break the box 3 months after installation. Used items wear out, and when they wear out is out of the installers’ hands, but still gets dinged against their allotted percentage as a roll back.
Bad wiring, bad connectors, noise on the line are understandable as installer related issues. Those are all things that they have the equipment needed in order to check and fix when installing.
I know from my side, and from a few of the other team members’ side, that there will be a lawsuit against Comcast if there are terminations of employment based on these numbers. Not only is wrongful termination a factor here, but this also effects the team members’ yearly wage increases. Team members are not receiving a fair wage review because it is based on bad data.
I am requesting that the VP of the company contact me regarding this matter. This will be anonymous until I am on the phone with who I want to speak with so that no repercussions come back against any of the team members in the market I’m in (which would ALSO lead to a lawsuit).

Comcast had changed its name to xfinity and they're deceiving their customer to have them on their lame service wow!
A comcast xfinity rep called me at my home and offered me internet and home phone service for just $39.98/month and was assured that there was no installation, no other charges, no hidden fees. When I got my first bill I was really shocked, there was a $7/monthly recurring fee for modem rental after being assured of no other charges at all. I called them and explained what happened and had requested the voice recording of my conversation with their rep that assured me of no other charges coming out from my account and guess what? Lame comcast xfinity could not find it and just said I would have to pay the $7/month. This is totally ridiculous, such a scam!

First off I have not received a bill in almost 8 months from the mail. My bill every month was getting higher but when I called customer service I was told we sent it out and given explanations of charges. I decided 3/26 to check my account online which I hadn't touched since I created it shortly after starting service. I come to find an unrestricted secondary user added to my account which I couldn't remove nor authorize. Ilooked further at all the bills I hadn't seen in months and come to find almost 600.00 worth of porn on my account. This was not a regular business day so my option was to chat online I was told those movies were ordered online and possibly someone had hacked the account but not to worry they would suspend that account then to call 1800xfinity to handle the issue and be credited. Not I got the run around telling me the added account was just a mistake and had a similar account# well why was it under my name as a user account?Then told the movies were ordered from 2 boxes in my home and theres no possible way any hacking could occur through comcast or their online services. No credit would be made to my account nor would they change my account# or boxes. Now explain to me how were movies ordered from my home when at times no one was even there throughout the course of the day?I was outraged what is going on?How do I prevent this and why will one of your employees tell me one thing then someone else another?Comcast is a joke I am now contacting the police and my post office to solve this. My worry is all this could possibly bedone from one of their employees. Time to switch companies.