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Citibank / Sears Credit Cards / unexceptable customer service / unsavory buisiness practices

1 United States Review updated:
Contact information:
Phone: 1-800-669-8488

I had a credit limit of $6, 750. 00 and was reduced to $900. 00. The way that i found out was when my card got declined in a store when i was making a purchase. I immediatly called customer service. I was told that nothing could be done, they could do what they wanted to, and i was lied to as well. Then i finally got a call back, but they called the wrong number. Then i called back for another call back. They called and left a message. Of course this is after i had been told several times that they could not do anything. Then i called the unit manager back, and i still have not gotten a call back. That was on [protected]. I find this treatment unexceptable especially when i have payed my account on time, over 5 times the minimum payment, payed off three student loans and one through citibank (Ontime, early, and with no lates) , and i am in good standing with all of my credit accounts. The only thing is that i have a bankruptcy which i had when i opened the account in 2007 with a limit of $1, 500. 00. Then in 2009 it was changed to $5, 000. 00, and then to $6, 750. 00. I feel that this company should look at each individual account before they change your credit line. I do not think it is fair.

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  • Sh
      4th of Apr, 2011
    0 Votes

    yes you can. put the request in writing. Legally they have 15 days from receipt to respond (depending on state and federal laws). They have to give you a reason or, you can file a law suit due to discrimination. Good luck.

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