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Citibank / mistaken deposit

1 United States
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I opened a new account and used deposit by cell phone for the first time. I accidentally grabbed the wrong check. I've called several times and bank refuses to cancel the deposit. They tell me I have to wait 7 business days to find out what will happen with this check. Until then, I cannot deposit this check correctly so I am out of rent money, gas money to get to work and food money. If I had accidentally deposited a check written to my son, the check would be cancelled immediately. I know they can cancel this deposit. Instead of going through the work needed to just cancel the mistaken deposit, I have to wait 7 business days to see if that money will even be available to me. When I cannot pay rent, I could possibly get evicted. When I cannot buy gas to go to work, I could lose my job and when I cannot buy food I go hungry. Just a little work by a bank employee and this mistake could be fixed and these issues would not turn into major problems for me.

Ka
Dec 28, 2018

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