Poor customer treatment!
I am writing this email to you with regard to my Citibank Credit Card, I was sent this card without any documents & any information from my end. I did utilize this card for sometime but I never received the pin number for this card & nor did I receive the statements on time.
I have already asked them to send their person & collect the payment but they are not interested in the same, they were doing that in past.
I don’t know what is to be done, they are always threatening the customer.
AT&T universal credit card is a rip off!
10 % back as a statement credit on purchases at department, discount and apparel stores until 12/31/06. (up to $100.00). This was the offer sent to me by AT&T Universal. I phoned and attempted to get a list of stores and was told there was none. Activation by me was required; this was done on 11/20/06. Purchases totaling over $1500.00 at Wal-Mart, Home Depot and Harbor Freight were charged.
As my statement date neared I sent messages on the AT&T message center inquiring about when my credit would be posted. First I was told that I was not enrolled in the program. Sent verifying information. Customer service apologized and stated that I was enrolled and stated that the credit would appear on the same statement as the purchase. Sent another message stating that I was ready to pay the statement and asking that the credit be posted. Received a nonsense response: Our records do not indicate that an online payment was successfully completed. Please try again.
At this point I started phoning and was told to call back in 48 hours, was then told to wait till next statement. Waited till next statement, called and was told by service rep that her supervisor stated that I would not receive the credit. She state that Target and JC Penny were department or discount stores but Wal-Mart, Home Depot and Harbor Freight were not. I closed this account and would advise anyone to not consider doing business with AT&T Universal or Citibank.
Citibank out and out lies to customers and then will actually say you yourself is the one lying. I had a problem with a payment. My payment account was closed on line so I could not get into my account. I was not recieving written bills from them. Finally I got ahold of them. I set up a payment agreement and my first payment I actually sent $310 dollars more than I agreed on. The next month I payed the agreed amount. One week later I recieved a call telling me I was late with my payment. I questioned them and guess what? First off they do not tape conversations. I told them to listen to the recording and I was told "Oh we do not tape all of our conversations. We may tape random for training purposes only not lawsuits." Well who ever said anything about a lawsuit? I sure didn't. Next they inform me that no agreement was ever made. The computer did not note an agreement was arrainged. When I said are you saying I am lying? I was told in no uncertain terms that no agreement was made with me. I was also informed that since there was no agreement made that my payment was late. I would have an interest rate of 29 plus percent and late fees added. Watch out for this company if you do not get something in writing from them they will proclaim you a liar, jump your interest rate and charge late fees. I also entered another agreement with them for payment and before the witch I was speaking to could say anything I was telling her what the terms would be. Now if I had not already had an agreement with them then how would I ever be able to tell her their terms. Gee I must be psychic or something.
citibank is a very misleading they lie and cheat the intrest rate is too high and they don't try and help you when you fall into a situaiton they only race you to pay the bill even on weekendsa and holidays they call they have no symthany for you when you even tell them what your problem is they will not weven work out a affordable payment plan with you athey only want the max and intrest fees and late cost they are quick to take you to court and try suing that all they prefer doing this is a very nasty co, have your id in place they will claim they never called you on sundays or early morning before 8:30 they will tryto lie out the whole thing i hope we can all work together and find a way to close them i have made a complaint with the consmuer afairs about them. so let keep in mind they have citibank and there is a law which stand behind wrong...
I completely agree. I've had the same problem.
Annoying daily calls!
They Call almost daily. I hang up on them when I hear who it is but they call back the next day. The last # was [protected].
I get the Citibank Robo calls on my work phone every day sometimes two or three times a day. I called them to tell them to stop and the person told me that many people use my phone number. I told her that makes no sense it has been my personal work number for over 18 years. I told her to remove my number NOW. She said that so many people used my number that would be impossible. WHAT? I asked her to just give me one name and she said she could not do that as it was private! I told if that was true that so many people use my phone number then they are all FRAUDS and every account should be closed. What a horrible company. I would never have an account with this company. She asked me what my name was and then said oh, your name is not on this phone number. WHAT A DUMMY!
Yes! Citibank is annoying and their agents are stupid one time i told the agent i wasnt interested and i hang up, he called me again to say im sorry he did not mean to drop the call and i told him i was the one who hung up and iended the call. He called again afterwards! They are so annoying they call like 3 times a week! One time 2 agents call me at the aame time to offer the same product thats how disorganized they are!
Citi has got to be one of the dumbest companies I've ever dealt with. I had a zero balance when Citi took over my Best Buy card from HBC. And I have not used this card in perhaps three years. But about a month ago, I began receiving robocalls from Citi asking for a woman I've never heard of. When the calls kept coming, some as early as 8AM, I called Citi and told them there was no one here by that name and that they should stop calling. I also filed a complaint with the Do-Not-Call Registry. The calls did stop...for a WEEK. But this morning, they were back at it...at 8AM! And when I phoned Citi, I was told I had to call Best Buy. I have just filed a second complaint online with the Do-Not-Call Registry.
Annoying unsolicited calls
This call comes from the Citibank new card accounts department. These people have called me almost daily, at 2-3 hour intervals, never leaving a message identifying who they are. They stay on the line long enough for the answering machine to make its statement and hang up 2-3 seconds afterward causing my machine to register a message. If they are going to stay on the line that long, identify their purpose in calling and maybe I might consider calling them back. All of my card accounts are in excellent standing, so I know this isn't a collection related call.
Main purpose of my posting this complaint is that no one has posted anything concerning this number so now there is some reference for others curious about who is on the other end of this number.
Loan recovery problem
I have taken a personal loan of 2.5lakh from citi bank almost one and half years and paying all emis, I am paying emi on every 10th of the month.
Bank is asking me to pay emis on 1st by ecs where my salary credits after 3rd or 4th of every month. Due to this I have been treated as default by the citi bank and other bank. My bank record got negative. Now I want to apply for a fresh loan but I can't where I think I am not in faults.
Every month citi bankers are calling all the time and disturbing my daily routing work and due to I have been lat down by my family and neighbors. I lost my dignity.
In feb2007 bank hits emi on 7th without intimation and send a recovery man to collect the cash payment on 9th feb2007. I was deposited 16000/- on 9th feb2007 in the hsbc account as I thought 10th is ecs date. Again the same man came for cash recovery on sunday morning 8am. My sunday gone for toss again I lost my family faith. I was with my relatives on the day. Imagine what could have happen to me. I lost my image.
Beware of citi bank - mumbai, india!
Yes agreed, after all they recruit the best brains from all over the countries IITs and IIMs to loot their own countrymen !
ciiti bank really is [censor] bank, this bank literally sucks
1st angrez came and looted our country
then [censor] bank looted their own nation
now they r comin back to loot our countrymens savings
all those who looted citibank -------way to go
this [censor] bank needs to eat dirt
Citibank, one of the very advanced bank in technology is not able to do the following. I like their services but not some of the policies.
1. They are not able to accept personal loan monthly payment date as per customer's wish. They insist on 1st of every month and put peole and themselves under great inconvenience. If a person gets monthly pay on 3rd, how would they be able to pay the due on 1st ?
2. To pre-close the loan, they say it'll take 10 days. We have to call them over phone and tell them that we are going to pre-close. Then they will send a form and that has to be sent back for 'processing'. I see it as a way of extracting some more interest from the customers. It is very hard to believe that they can't close the loan over the counter.
Dear I have purchased my Bike Pulsar on Dated 03.12.2007 in Fair Deal Automobile.in Dariyaganj my loan amount is completed for this month 05 Sep 2009., why we are not giving me NOC Pls tell me and send us my NOC my personal mail id
Vinaysrivastava121@hotmail.com
I am a Swedish citizen of Indian origin with a passportno: [protected]. I have an NRI account in Citibank Green Park or Green Park extension, New Delhi.
I want you help to locate the address of the citibank where I have my NRI account. I have misplaced my details.
Can you help?
Mariam John Meynert
Spolegatan 11, Lund Sweden
Tel :+[protected]
mobile +[protected]
e-post: mariammeynert@swipnet.se
hi somebody has been collected my documnets but i dont get any call yet
so please let me know wat i should do
Amit Dubey
Mumbai
I WANT TO OPEN AN NRE ACCOUNT GET E DETAIL OF IT .EMAIL ME OR PLEASE CALL ME AT [protected]. ITS URGENT TO ME
please furnish certificate of principle and interest recovered and to be recovered from April 2008 to March 2009 on my residence address. Loan no 210513 refernce no 2002337.
Dear sir/madam,
kindly issue a statement of accounts of may personal loan a/c.from start to till date bcoz i am not getting that statement last 2 years.
Thanks & Ragards.
Mukesh P.
dear sir...
sub : personal loan clearence certifiacte not issue to us..still
our personal loan no [protected] Mr. J.I.Patel Guj, ahmedabad has been completed inspite of could noot received p.loan clereance certificate
make a action soon
contact my mob +[protected]
reply by mobile or email
thank you..
J.I.Patel
Harassment practices
These are several numbers [protected], [protected], [protected], [protected], [protected]) I have received calls from Citicard as a result of a billing dispute. I have downloaded a program from Traysoft called Phone Tray Free which uses my computer modem to automatically hang up on these harassing calls after one ring. If you have a voice modem you call also have it play one of several messages available. The one I use emulates a disconnected phone. The program also logs date, time, and calling number of all calls. I offer this to allow others to fight back to these harassment practices. I also report each call to the do not call site.
The complaint has been investigated and resolved to the customer’s satisfaction.
on a payment plan with united collection bureaufor CITI CARD, bounced three checks, started paying them with WESTERN UNION, there not happy, said they will have state of Illinois Monday the 22nd to serve PAPERS, what does that mean JAIL?
The worst credit card company i've ever dealt with!
Okay, I had a Citibank Credit Card a couple years ago. I was behind on all of my credit cards at one time. I came into some money and called all my credit cards and wanted the payoffs for them.
All my credit cards sent me statement and I sent them the payment in...no problem...BUT CITIBANK. I sent them the payment with the statement they sent me, but about 6 months later they sent me a statement that I owed them $500. I called them to see if maybe something got messed up with my payment. The RUDE rep stated that I had agreed to a payoff with the representative, I spoke to over 6 months ago. I stated, NO, I just asked for a payoff statement be mailed to me. The RUDE rep that I spoke to this time, was not helpful and did not want to help me at all. I asked the rep to send me a copy of my statement that I mailed with my check and they said FLAT OUT NO! I asked to speak to a supervisor and that person was even ruder than the other. Basically, they will not send me a copy of the statement that I mailed with my payment to prove the total amount in the payoff. Unfortunately I didn't make a copy of my statement, but I made a copy of my check...dumb on my part. Now over the years Citibank has sent the bill to a collector and has kept increasing the amount of the money due, apparently adding interest. It's about over $3000.00 now. WOW! I never created an account online with my credit card, so I can't go online to get a copy of my statement either. I even worked with one of the collectors to see if she can work with Citibank to resolve this issue, but they won't work with her either. No statement will be mailed to anyone to prove the amount on the statement. I have written letters to the company and the President with no responses. The worst credit card company I've ever dealt with.
The complaint has been investigated and resolved to the customer’s satisfaction.
No charges return
I regret to inform you that your department is charging interest, Late Payment fee, and the Service charges since last March 2006 on an amount which I have no concern or liable to pay.
I or my son had never applied for the loan. In the past I had received one call for pre-approved loan, which I had never applied. I had asked the concern officer to provide me details. Instead of providing me details you have send me the cheque, which was returned by me at your Kolkata branch. You have returned the cheque but not the charges.
When you are providing a Loan to a person, he must be given full details of the loan. Before it is sent to the person. Without giving any details how you can send the loan amount.
My son has met your office many times and he was assured that the entire amount charged by you, will be reversed. But till writing of this letter you are charging my account as usual.
I request you to withdraw your charges immediately as neither you had paid any amount nor I had received the same or ordered.
Bank details:
Citibank N A,
Mail Room, Shakti Towers,
766 Anna Salai Post Office,
Chennai - 600002
Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.
The tech support could not explain why my app has lost the deposit function.
I called several times, the problem unsolved. I prefer to do my banking in the other bank after the bad experience.
if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.
I have been using this Citibank debit card since 2011 and tonight I suddenly heard few beeps in my mobile and found that my debit card has been used to withdraw whatever left money in my savings account. I immediately called Citibank customer to block the card and raised a complaint . Request you to look into the complaint and fo the needful
Today 11/25/2017 saturday went to citibank at 10:00 am to deposit check and cash, employee took check, and said cannot deposit cash of $250 because his machine is not working, he need machine to calculate $250, what kind bank is this, who canot calculate $250 doller without machine, location 176 and union tunpike, flushing newyork, 11366
I am royal CITIbank customer since 1998. But I am thinking to switch to Chase to other bank because KYC department as Know Your Customer department.
They bug me hell and call me every month to have same questions over and over.
Dear Sir,
Citi bank dose not allow Indians to open an NRI account without having a Utility Bill( i should have a flat in Dubai). This Utility bill is not a mandatory document for other bank like SBI, Axis Bank.
Why is citi bank having a special rule, when all these bank comes under RBI ?
if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.
the service reps are very rude.
one of them personally attacked me and called me a liar, which I really wasn't.
I was just calling to ask for a late payment fee to be waived as a courtesy.
i really don't know if that was so much to ask...
Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.
Credit protector
This complaint is regarding CitiCard's Credit Protector Processing Ctr., P.O. Box 901016, Fort Worth, Tx. [protected]. I was terminated from my position at work due to a disability. Because I was terminated I fought and received unemployment benefits. I was terminated on June 6, 2005. My unemployment benefits ran out the first week of Dec. 2005. I then went...
Read full complaint and 27 comments
Most discussed Citibank complaints
Credit protectorRecent comments about Citibank company
Erroneous charge of $3,267.92
Old Mutual
41 reviews
US Bank
872 reviews
Nedbank
234 reviews
Bank Of Baroda
48 reviews
Credit One Bank
434 reviews
my cardno-[protected] ,this is my citibankcard,i have fill up a petrol of Rs.1000 &after ihave not recevied statement& when i recevied the statement they r charging me Rs. 1875 i,issued a cheque of RS.1000 & cut my credit card in 4pcs.& drop in the box over the bank then i call to their call centre&tell them everything now after three to 4 monts later the ycall me on mobile no -[protected] &use abusive langage the call is fro no-[protected] now the new funda is latest bill is of RS.15262.46 .i have call them so many times but they say your case is transfer to our collection departmnt .today their advocate from patiala court says that i am issuing summons for u , if u donot paid the amount.i want help please help me
I am writing this email to you with regard to my Citibank Credit Card, I was sent this card without any documents & any information from my end. I did utilize this card for sometime but I never received the pin number for this card & nor did I receive the statements on time.
I have already asked them to send their person & collect the payment but they are not interested in the same, they were doing that in past.
I don’t know what is to be done, they are always threatening the customer.
Application Ref.No : [protected]
Dear Sir
I am applied to Credit Card on 17th of Oct 2011 still I am not received Credit Card i called to Help Line its under Process & Your Documents are not Received my Contact# is [protected]
Regards
Naresh S
WTF.. Citibank sucks. My email address is not mentioned correctly there. I don't get my bill statements at the address and when I call customer care, always computerised pickup and then disconnects.
Dear Sir/Madam,
When your customer care call is paid then why the hell any executive doesn't pick up ? I am wasting my money on telephone call to listen your computerised tape ?
I had a good impression of Citibahnk earlier but now I know how cheap they are. Cancel my card you ###s.
Email address, you wrongly mentioned, and in address you never send bills. How the hell I will get to know my billing amount and statement. And your customer care, why you make others fool ? Just say clearly "This is our another way to fool you and earn money".
Hi,
I have been applying for personal loans in various banks for my emergency purpose, but I have been hearing from the bank that I applied that my application is rejected. Most of the banks do not say the reason, but I heard from couple of banks that there is a CIBIL record, that I have an outstanding payment of 2.5 lacs that I need to clear for credit cards. They said, they do not have the Bank details of the same. This was a shocking news for me, as I DO NOT have any such huge outstanding amount from my credit card that I hold. One fine day, 6-8months, before, I got a call from CITIBANK and there was a collection person from the bank at my door step, saying that I have 2.5lacs outstanding amount and I need to pay them immediately. I was shocked to hear this, as I DO NOT HOLD any citibank cards. They have all my information correctly (My name, address, phone numbers, work details). I hold only ICICI Credit Card, where I have 90K, that I have been paying monthly minimum amount regularly.
Please help me in getting out of this issue, as this is projected as a black mark in my banking history and all my loans application will go a rejection if I need to apply in the future.
Request your sincere suggestion and help in this regard.
Thanks
Shankar V
So...yeah...complaining to this isn't really doing much. Your are all still tools. Word to your Mom.
Warm Regards, Dale.
Cheers!
chase issued a complaint to me sending to an old address. I never received or used, but the 75.00 annual fee kicked in sending the account to be closed and reported on my credit report. Chase admits it did this but would not give me letter for my lender but insists up to 90 days for them to correct. No regard for my situation at all!
Hi,
This is Har[censored] and I have a big issue with the Citi Bank as my card was stolen and I have already informed the same to the Customer care, my outstanding was 28, 032 for which they have not given me appropriate answer. I have called your customer care a lot regarding the same and they always advised that I have to the Pay the Money as this has done by me, can u judge that what problem I am holding, I receive many call from Citi bank on daly basis which effect my work a lot.
My card lat digit is 9026.
Could you please resolve this problem ASAP, so that I can have good relation with the Bank.
You can e-mail or get in touch with me at leoharsh123@gmail.com
Thanks
Har[censored]
This company has receive millions of dollard from the government. My auto note is due on the 8th of each month. We have a five day grace period. We get a call from this company on the 9th day. One day during the 5 day grace period. I was told that our note would be late. I tape recorded the conversation with the agency. I told her that I have been ill and that I have received 5 calls today about the note.
She was up set when I told here I tape recorded the conversation. "Well I will put you down as late." Who cares? I hate this company and I wish that the government had let the doors closed on it. I would have save the tax payers millions of dollars and I would not being getting 15 calls during the grace period of the auto loan.
I too am VERY unhappy with Citibank right now... something needs to be done to keep them from ripping us all off like this! I had 2 cards with Citibank for more than 10 years... randomly they decided to transfer one of my cards to Bank of America. Well in the middle of trying to get my online payments switched from Citibank to Bank of America due to their choice to switch my account. Somehow the payment was posted to the one which is now Bank of American instead of the one still with Citibank. I was going nuts trying to figure out why they didnt register my payment... after I figured it out I made the additional payment - this time to the one still with Citibank (which I believe ended up being 3 days late) NOW instead of my normal $140 payment they want $650 and instead of my 6.99 interest they want me to now pay 28.99% interest for one full year to PROVE I can make my payments on time... I guess 10 years of history count for nothing. Talking to customer service is about as helpful as talking to a wall, all they do is quote that if your account is in "default" according to them. One more way for them to rip us off and they wonder why people finally get fed up and choose to default rather than have them stealing our hard earned money like this! SOMEONE NEEDS TO STOP THEM! Its worse than legalized mafia!