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CiCi's Pizza - Hermitage TN / customer humiliating

1 United States Review updated:

Cici's Pizza -
4451 Lebanon Pike, Hermitage - [protected]

My family entered the Hermitage, Tennessee CiCi's Pizza restaurant, and my wife, who is physically unable to stand comfortably, seated herself at an empty table while my son and I went to the register to place our order. Moments later the manager confronted my wife at the table and ordered her out of her seat. She pointed to my son and me at the register, and explained that we were placing our order and would join her momentarily. The arrogant manager told her that the seats were for customers who have already paid, not customers who are saving seats. My wife was totally embarrassed and humiliated, and we decided to leave the restaurant. Although we have dined there hundreds of times, we will never return. Cici's needs to provide this manager with some sensitivity training for helping customers with physical disabilities, not humiliating them.

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  • Sh
      16th of Nov, 2007
    -1 Votes

    CiCi's Pizza is a JOKE they are very unprofessional!

  • Mo
      2nd of Aug, 2009
    -1 Votes

    I think you should def. call the corporate office and file a formal complaint. That was totally unnecessary.

  • Kp
      2nd of Jan, 2010
    -1 Votes

    I wouldn't go back into the CiCi's Pizza in Hermitage located at [ 4451 Lebanon Pike, Hermitage - (615) 232-0950 ] again if my life depended on it.

    I am leaglly blind and have a service dog and the !@#$%$#@ manager that was on duty one night told me I am NOT allowed in there with my dog. The next day I went back to talk to the owner and he told me I need pappers from the Health department. I went and got them, gave them to keep and then about a week later one afternoon went back there again to eat and now I am told that I am refused service, not my dog.

    This place should be closed and put out of business. Not only are the people that work there lazy, but the food is cold, dried out and the place is always dirty. NEVER any hand sope in the mens rest room.

    If any one thinks this is a BS message, go look for you self.

    Kenneth P. Kelly
    Hermitage, TN. 37076
    (615) 479-4889

    Show's I'm not hidding anything

  • St
      14th of Aug, 2018
    0 Votes
    Cici's Pizza - Worse maneger cant even speak English right
    United States

    Went to the cicis on fuqua for a to go and the maneger took my order and messed up my order gave me the wrong pizza after telling her she said sorry aint perfect like you and than speaking in spanish like i didnt know how to speak spanish

  • Ma
      15th of Aug, 2018
    0 Votes
    Cici's Pizza - service
    Hialeah Gardens
    United States

    the store is suppose to close at 10 but they close half the location and cramp everyone that walks in into the other half that does not fit everyone. how is that possible and how is that allow as customer service.

  • Ch
      15th of Aug, 2018
    0 Votes
    Cici's Pizza - Restaurant
    United States

    6.21.18 beyond disappointed, will never return!
    3 young girls working for 7 people. pizza empty, left was old, noodles & soup not edible. Place is a mess, no cleaned eating area. I asked the young ladies, we're they short handed, yes 3 people called out.
    Grand Opening 20 staff, today, 3!
    Complaint to Corporate, not able to complete. Sad Sad Sad!

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