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Chicken Licken
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Chicken Licken Complaints Summary

0 Resolved
147 Unresolved
Our verdict: Engaging with Chicken Licken at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Chicken Licken complaints 147

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Newest Chicken Licken complaints

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11:37 am EST
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Chicken Licken Chicken is burnt.

I bought 6 piece of chicken today. 14 February 2024 in The Van Der Walt Chicken Licken store. Chicken was burnt. It also.tastes bitter because it is burnt. I only checked the pieces as soon I got to my flat, only to realize that they have served me burnt chicken. I also found it strange that immediately after purchasing the Chicken it didn't take them long prepare it. It's almost as if the chicken was returned by an unsatisfied customer and Most pieces are white meats.

Claimed loss: R120

Desired outcome: A refund. For the staff to be punished.

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6:41 am EST
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Chicken Licken Facebook promotion that is running.

Good day. My complaint is about the Facebook promotion that is running that says we can buy any selected meal at Chicken Licken for R37.00 but it seems like it's a lie we have order but we have not received anything of the order from that promotion. Please do attend to the matter ASAP and fix whoever is scamming people on Facebook using your brand to create account and tell lies on your behalf thank you.

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9:59 am EST
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Chicken Licken Online promo

I was online and there was a promo family full house for r37.00 I did the questions and payment but now I have not received order confirmation and it redirected me to tech gadget site and media tv the money went off my account and I have not received my chicken yet I am in krugersdorp and would like this to be refunded or receive the chicken as I am going to have to go on all the social networks 11/01/24 15/08

Claimed loss: 100.00 as two amounts was deducted and my bank charges

Desired outcome: money refund or the chicken that i was supposed to get family full house

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Is Chicken Licken legit?

Our verdict: Complaints Board's thorough examination reveals Chicken Licken as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Chicken Licken stands out for its commitment to quality and security. Clients considering Chicken Licken should delve into its customer service record to gauge compatibility with their expectations.

Chicken Licken earns 91% level of Trustworthiness

Perfect Trust Endorsement: Chicken Licken achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Chicken Licken. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Chickenlicken.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Chicken Licken website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Chickenlicken.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Chicken Licken has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 147 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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8:47 am EST
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Chicken Licken Food

30 November 2023

I made an order today at chickenlicken via ubereats in Bryanston at Sloanstreet. I received my order and my roll was rotten and now I'm even scared to eat the meat. When I called the lady that I was talking to had the audacity to try and blame the delivery guy, which didn't even make sense at all because when I received my order it was sealed. If I had eaten this food I would have had food poisoning and those a medical expenses. I really don't want to have to go on social media or hello peter for this.. I would like to be compensated not refunded but compensated. I have the recording of the lady, I really don't want to put it out there.

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9:47 am EST
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I'm really unhappy with how I'm handled at Chicken Licken. When I got to the collection window at the Reef Shopping Centre in Albemarle, Germiston on November 6, 2023, at around 19:35 p.m., I went there with my wife and kids to buy five pieces of chicken. The woman who served me, Nelisiwe Zwane, became very rude. I asked her politely, "Please, may I have...

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3:51 pm EDT

Chicken Licken Missing pieces

We made an order of 8 piece original chicken piece at 08:50 pm today, we initially wanted the soul fire option however we were told they do not have soul fire flavor, even though we could see a pile of it. However upon arriving home we realize that we were given a 6 piece instead of an 8 piece and unfortunately we cannot turn back as they were closing when we left. I am both shocked and disgusted by this.

Desired outcome: I need my missing pieces.

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8:29 am EDT
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Good day Please see my complain below & response below from your careline regarding empty promises. I wish to complain about my order that was incomplete, that was purchased yesterday (27/07/2023).I purchased some chicken & sides at your Braamfontein branch. Upon receiving my order I never checked & only noticed at home that my fries was not included. I...

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1:42 pm EDT
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Chicken Licken About the level of service I received from chicken licken sophie de bruyn in pretoria

It was on the 14 July 13: 08 when I bought soulsister 2 delux and one mini loaf from drive thru..I was helped by a cashier by the name of Phila( I cannot promise it well) the lady failed to take all my order prior to paying ,I asked her that she forgot to add mini loaf ,I was told to go inside the shop to buy.ok...i park my car and went inside to buy mini loaf.i was told by another cashier that I cannot swipe 2 mini loaf. I left the restaurant sad and disappointed

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6:44 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day Please note yesterday afternoon 19th June 2023 time 12:37:01 shift 1 I ordered a rock my soul 6 soul fire. When I got home to have lunch with my kids i opened the box only to find that the chicken was old,hard and dry it looks like the chicken I was given was of the day before or even longer this is food poisoning my son and myself have stomach...

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10:58 am EDT

Chicken Licken Service

Horrible Customer service was the order of the day at chicken licken bree street, just opposite the taxi rank this morning 08 June 2023 07:30am. I was literally the second customer to buy and they kept on taking out orders for everyone else but mine, even after bringing this to their attention they carried on taking out orders for other people but mine and spoke amongst themselves a language I didn't even understand, I asked for the manager only to find that she's also in the midst of it, not courteous at all, her name tag was written Jane, they took my slip still not giving me my order, it time before I could get what I ordered still yet there's a manager there...

I was late for work as a result of this nonsense and I'm not letting this slide, if they are not brought to book I'll take this to Twitter.

This kind of service is unacceptable.

By the way they took my slip and didn't return because I was clear that I'm going to report this... I'm very angry, they ruined my day and now I must knock off late all for buying rock my soul... im ANGRY!

Desired outcome: These people must be brought to book and I want to be compensated for being late at work

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4:48 pm EDT
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Chicken Licken Roar meat and unappropriate behavior

At around 7:35 earlier today, 23 April 2023,I passed by chicken licken qwaqwa setsing and got my family 6 piece of Rock my soul, only to find the chicken uncooked and had water inside. I showed the lady who gave me my order then she called the manager. When the manager approached me I told her my order doesn't satisfy me, the chicken is not well cooked, then she told me I should've given her the food to check it for herself and she's not going to waste her time helping me with such small problem. The stuff started talking bad about me and they were busy laughing at me. The manager was very rude towards me, I felt so little!.

Desired outcome: I just want my money back

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12:08 pm EST
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Chicken Licken Chicken licken employees service

Service at the "fly-thru" was so bad. The lady had bad attitude and resorted to gossiping about me with other employees when I went into the store to complete the order. Upon confrontation, I was ridiculed and shouted at by the same employee as she came out from the booth and further gossiping about me. He supervisor had to come to the front desk to reprimand her. Clearly there should be a footage of her and attitude. The other employees seem to know about her attitude and refrained from stopping her. She was then sent to the back.

Desired outcome: I would like an apology and a disciplinary conduct to be instilled against her.

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12:50 am EST

Chicken Licken Product and service

Good day

I bought a Double chicken boerie top delux

Rock my soul 3 soulfire

3 original pieces on the 22nd of December 22 at brits mall.

1. The boerie deluxe didn't come with chips, I had to go back to the store to get the chips.

2. When I got home I realised that 1 of the pieces on my rock my soul had been cut. I couldn't go back as I was already home.

3. I asked for soulfire sachets as I believe they come with the rock my soul and I was told to pay R6 for them. I have both receipts with me

Desired outcome: I would like to be called back with a solution as I am not happy at all. [protected]

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7:07 am EST
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Chicken Licken Rotten Product

Good Day

Unfortunately I write this email as an unhappy customer that Almost got seriously Infected by your Rotten Product that I Bought Yesterday at 14:43:18 at Welkom

I ate Rotten meat without being aware because I trusted that you wouldn't sell me Rotten Food

As a Result of this Situation I ended having Severe Stomach Pains which now need Doctors Attention and I am not able to go to the doctor because of Hospital Bills

I hope and trust that my Situation will be Taken seriously as I wouldn't want to Escalante this Situation/Problem to the Relevant Departments

I gave you permission to check the Security Footage to Confirm my Purchase of the product At the time I mentioned and to ask the Agent that Assisted me

My Details

Email : [protected]@gmail.com

I hope to hear from you soon

I thank you for your Understanding and Assistance

Attached is Evidence of my complaint

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7:46 pm EST
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Chicken Licken Unpleasant meal

I bought a boerie burger at the Bara Square Chicken Licken on the 16th of December, after 11am n it was burnt to crisp. My order number was #1167. The other meal was made to perfection, only the burger was really disappointing.

I was unhappy with the meal but i couldn't go there and complain since i reside very far from there.

I ended up throwing the burger away because it was inedible n bitter for my son to eat.

Desired outcome: An edible burger that we paid for

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3:14 am EST

Chicken Licken the meat is EXTREMELY SALTY

Today the 19th December 2022, i would like to complain for the meat i always get at chicken licken in braamfontein, and im not saying everyone else is having the same problem, i even suspect maybe the owner hates me so much or the assistants there\, i always get extremely hot meat i do not know why, i was rushing to eat my breakfast only to ve dissapointedi could not go back becuase i had to rush to ameeting, i am so dissapointede, i make a vow not to buy chicken licken in brammfontein, i wasted money nothing.

Desired outcome: if you wish to keep customers coming, teach your staff to cook properly including spicing, i have never experienced this with KFC

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6:06 am EST

Chicken Licken Service

Was buying at Tembisa mall the cashier was rude before attending me she was laughing with her colleague and i ask her why not attend me and continue with what you are doing she replied to me by saying its december im suppose to be happy imagine the guts i don't know if that is the service i was suppose to get

Please do something the

The cashiers they all don't have name tags m

Email address [protected]@gmail.com

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11:33 am EST

Chicken Licken The meat. Rock my soul 3

I bought meat at Alberton city chicken licken on the 24th of November and attempted to eat the meat following morning which was 25 November. Unfortunately when I took the first bite, I realized that the meat was rotten and had worms all over. I then called the shop and spoke to the manager, he told me that I'm lying, even after I told him that I have a video of the meat and still have the slip, there was no apology whatsoever, the staff was laughing at the back as if this is some joke. The fact that I ate rotten meat, should not be a joke.

Desired outcome: I would like a refund and an apology

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3:21 am EST

Chicken Licken The meat was not cooked well

On Wednesday, I went to the Chicken Licken at Maponya Mall and I ordered 6 wings

When my food came, I was not pleased with it

The meat was not fully cooked inside and plus it had no spices

Usually Chicken Licken gives you spices but there were none

To think that Chicken Licken was my favourite place to buy meat but after that incident, I don't think I will ever go there again

Desired outcome: I'd like it if Chicken Licken would offer mewt that is FULLY cooked and has spices

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Fotsa
Witbank, ZA
Nov 24, 2022 2:49 pm EST
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Good evening

I'm bonginkosi from witbank I'm a concerned customer your prices are increased so badly we like your chicken but your prices are chasing us away to your competitors may you please review your prices again we really concern surely you losing customers day by day

ComplaintsBoard
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4:54 pm EDT

Chicken Licken Rock my soul 5

The chicken licken Newlads

Order number 3280

This chicken is very horrible its dry and the food was cold chips and the chicken that we received the chicken taste like its been in the warmer for days is dry and very chewy. It had no taste and can be served to a dog. Food is so expensive to be served chicken like this not acceptable and its not money and not for free this is the worse i ever been served

Desired outcome: Refund

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www.chickenlicken.co.za

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