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CiCi's Pizza Customer Service Phone, Email, Contacts

CiCi's Pizza
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CiCi's Pizza Complaints 310

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7:05 pm EST
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I took my three kids to CiCis pizza for a nice night out together. We went and paid to have dinner. The people were rude, the place was gross and the food cold, disgusting and every where you touched everything was greasy. After we all washed our hands. We went to the buffet where there was no fresh pizza, it all looked over an hour old and tasted like...

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10:11 pm EST
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My friend and I decided to go to Cici's pizza on 01/12/2016 for lunch and we got out seats and food and drinks. My friend likes the cinnamon rolls. Well today she took a bit and was chewing for a long time. I asked her what she was eating and she said a cinnamon roll. I told her tat the cinnamon roll was not done. Then I told her to tell the manager and the...

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12:45 pm EST

CiCi's Pizza products and services

We visited CiCi Pizza on Sunday, November 1, 2015 and I see why they were closed down in the first place. The food (soup, noodles and alfredo sauce) was cold. I tried to get someone's attention to let the know and manager by the name of Jeremy Sedor approached our table with a bad attitude and very unpleasant smile on his face. We went back and forth about the temperature of the food and stuck in finger in the bowl to tell me that the soup was warm not cold. He then went to the back to get a thermometer to return and tell me that the soup was 166 degrees hot. REALLY. After more back and forth, he offered me a refund and requested that I leave instead of SIMPLY HEATING THE COLD FOOD! I made contact with his partner who was also RUDE his name was Marty Racke. Please save yourself the time and stay clear or Valdosta CiCi Pizza!

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9:05 am EST
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Dear Cici's pizza. Firstly my complaint is not regarding unethical behaviour, I put it because the website took it as a valid option. In June 2014 I visited the USA and happened to have gone to a Cici's pizza in Charlotte North Carolina. I am amazed with the concept of your restaurant and simply admire it. I'm not some fat obese kid but I am slightly fat...

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7:04 am EDT
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this incident happened on Wed Oct 28th 2015. The unit store is #6 . I went to this Cici's so far three times and every time is something else. The 2nd time my wife and i went with my child and she requested some fresh brownies and the manger caught an attitude stating that they only make fresh brownies in the morning. So that's the only time ? The one that...

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6:24 pm EDT
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CiCi's Pizza free food

It's already been multiple times I go in and free buffets are being giving away. The times I've been in there it has been a Hispanic female early 20's, petite wasn't wearing a name tag. I think it's unfair to other customers, everyone should have to pay for their buffet. I suggest this get a worked out because you will be losing a lot of customers.

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2:49 pm EDT
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I went in a week ago, I dont know the exact date because I did throw the receipt away. Well everything looked good pizza fresh, nice and clean. Only the cashier was very rude, she did not greet us when we walked in, rolling her eyes as we put our order in. Just very rude. She was Hispanic, maybe in her 20's, petite. Well time went on, I went to the bathroom...

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3:26 pm EDT

CiCi's Pizza north brunswick cici's pizza never again

Me and my friend wanted to take our kids to cici's pizza. We had to leave because the associate was too rude, it was dirty and pizza looked cold And a day old. The only reason we had to leave with hungry and crying kids because the person on the register was too rude to use. I will never go back and I will make sure that all of my friends and family knows how we were treated.

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4:21 pm EDT
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CiCi's Pizza service

We were waiting for some one to help me because I was in front of the food waiting for someone to come and ask me what I needed and I was waiting nobody came a lady did see me when I was approaching the food and then left. I then asked a nother worker there and I asked for a pizza she told me that it was going to be done in a bit and we waited for about 10 mins and it never was made! Store # 853, clerk name Anne. Date 07/25/15, Time 04:37 ticket # 367429

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8:09 pm EDT

CiCi's Pizza disgusting

The place was disgusting. There were roaches all over including the one that crawled on our table while eating. Looks like they've never cleaned a thing for as long as the place has been open. The employees looked like trash. I don't enjoy walking in to a place to eat and seeing their male employees with their pants below their butt. The females looked just as bad. Their salad was brown and soggy. The tongs to grab any type of food looked like it HD days of old food crusted up on them. One of the nastiest places I've ever seen and I would never step foot in there again I will also share my experience with people that used to like going there.

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8:43 pm EST
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CiCi's Pizza multiple

I took my 3 children here for dinner and was unbelievably disappointed with the way this restaurant looked... Filthy... Food laying on tables my entire visit, food and trash all over the floors. The soup was stone colddddd, the marinara sauce was stone colddddd and tasted horrible, pizza selection was very limited and what was out looked like it was a week old. Employees just standing around doing nothing. Extremely disappointed and I will never go back there again and will let as many people know of mine and my family's experience this evening. The health department needs to close this place down.

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2:29 pm EST
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CiCi's Pizza bad customer service

As I wanted to request a special made pizza the employee told me I couldn't
If they already had some on line but the pizza I wanted was with light sauce
Not the extra they excessivley put on their pizza. Afterwards there were
No pizzas at all on line no one greeting when you enter noone asking
If everything was okay except the busboy I just believe its poor management
And lousy customer service

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6:59 pm EDT
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CiCi's Pizza employees kissing in wash room

CiCi workers walked in the room where the dirty dishes go and Stood in front of a door with a little window and started kissing like they was off work.
Then another time I saw that same Thing. I asked for there names to report them, but the boy Brandon asked me not to due to his experience there.I Honestly believe couples should not be working together.I would not want my kids to think that's Ok. I'm never going there again

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BLWARD
Redfield, US
Dec 27, 2014 9:28 pm EST
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I was at Cici's Pizza 2 times this week . Both visits the ladies restroom was foul smelling and filthy. Paper and urine on the floors and trash around sinks. It was unsanitary and gross.

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Ruth and Kevin
Orange, US
Dec 27, 2014 11:27 pm EST

It is hard to believe an adult would think that the employees made the mess. Come on now, we are all adults here I thought ladies could keep the washrooms more clean. I wonder what the child who posted this wants to be done? Have them clean up after everyone leaves the restroom? A few paper towels on the floor is not that big of a deal.

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11:08 am EDT
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CiCi's Pizza no food / filthy restaurant

No pizza, no salad, and no pasta! I thought by walking into a pizza "buffet" there would be pizza. Instead all we found was a restaurant full of dirty tables and no food. We had to wait 10 mins to get a table cleaned after asking several different employees. You would think Saturday afternoon would be a busy time and they would be prepared for a rush. Instead there was employees more concerned about assembling pizza boxes as the pizza fell out of the oven. Management refused to speak with customers in teas he hid behind the counter making pizza boxes with his rude employees. Never got one apology!

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Geewhat9
US
Jun 16, 2016 4:59 am EDT

Stuffed Crust Where? So tired of visiting this local location and never get a slice of stuffed crust pizza.. You guys have 3 kinds and at this location you see 1 and never get a slice. Everyone sits and wait for about a half hour to hour finally 1 pie. RUN hopefully you get a slice. Also time for plastic silverware and a undercover visit. Help

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keshiata
US
Sep 16, 2015 10:53 am EDT
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I went into cicis at 11:20 there was no food even out yet they didnt put any pizza out til 11:35 now remind u they open at 11am so why wouldnt thwy have any food out when they unlock the doors i feel like this was very unprofessional and its now 11:50am and they still dont have all the food out im very disappointed.

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Dianne932579
US
Feb 26, 2012 1:57 am EST

We've ate there several times & always had a big selection of pizzas. Today is was terrible, very little to choose from. There were just young kids working there. Don't think we will go there again, today was the last time for us. This was for my 8 year old daughter's birthday.

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TaTa1
Dallas, US
Nov 02, 2009 4:15 pm EST

Bad Customer service from the manager of CiCi's Pizza. Unethical, demeaning, horrible customer service skills. I pretty much felt like I was ### based on how I was treated.

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fred
US
May 21, 2009 4:17 pm EDT

The Dished were dirty, the Salad Bar was Awful, and the owner Jake Senor was very rude.

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Dianne932579
US
Feb 26, 2012 1:59 am EST

Also the food was very tough.

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Public Information1
anglia, GB
Jan 07, 2010 1:56 am EST

I don't know about all that but I do know that they recently discontinued most of their salad bar and also discontinued their cheese bread. It doesn't get more stupid than that.

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12:14 pm EDT
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My fiancé and I took our 5 children to eat there Thursday July 24, 2014. We were using a credit card and asked that they split it and put half on his card and the other half on mine. The guy swiped my fiancées card 3 times and kept saying it was not working, he called someone else over and they punched a few more things on the computer system and started...

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1:19 pm EDT
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CiCi's Pizza employee

Me and my neighbor went to the cicis on arlington. rd. last week, and when we left we saw a female employee with red/brown wavy hair smoking illegal substances. we knew this by the smell. the employee was standing out in the parking lot about 2 cars away from my neighbors van. we did not see that particular employee while dining, so we assume she worked behind the scenes. i have been going to cicis for a long time, and i wont stop going because of what i saw, but i am concerned as to the standards your company has.

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12:03 am EDT
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CiCi's Pizza customer service

On a Saturday night me and my girls decided we wanted pizza it was a few minutes after 8 pm. Well when pull up to CiCi pizza we noticed not many cars in the parking lot and I said surely it couldn't be closed so early. So I went to the door and asked the manager were they closed he said to me we only have about 30 minutes left so we decided we wanted more time and left and went to eat at Golden Corral which is right across the street. We stayed there and ate, talked, laughed and ate some more . We didn't leave until 10 pm as we leave we can see across the street and CiCi pizza is full of people and it's not closed! We were turned away I believe because we were black in a all white town. So we received no service because we were lied to about the time they were due to close. We are very disappointed and upset on how we were treated.

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Tawana17
Lafayette, US
Dec 29, 2013 6:58 pm EST

I went to sit in booths and a strange stinch was in the area. I ask the manger to check it out and replied his nose was stopped up. This was very uncomfortable situation because even when I moved my stomach was unseat because of the stinch.

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MkStItCh
West Seneca, US
Dec 29, 2013 9:06 pm EST

Well, I have a thought for you... LEAVE THE PLACE.

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Logicisyourfriend
Moose balls, US
Nov 01, 2013 8:21 am EDT

Did you go ask why or just assume? They may have had a private party or a large group showed up at once. It is not profitable to remain open for one couple but a large group is different.

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9:13 am EDT
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CiCi's Pizza the tin hot to go bowls

I was giving a bowl to fix some noodles to go for my grand baby. I've done this several times in the past, and every time this tin bowl was so hot you could barely touch it, let lone walk out with it. Well the last time i did this, I go to turn around with some lady bumping into me, when she did, this hot bowl folded up on me, and needless to say, i ended up flat on my back with red sauce everywhere. Hit my head really hard so I ended up at hospital with a concussion. Up until now I loved Cici's, but have issues with that to go bowl. A word of advise for Cici's, change the bowl, or at least give customers a bag so we don't have to handle that hot bowl. So I'm getting a lawyer, not because of the slippery floor, and it is slippery, but to prove a point on this to go bowl.

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Bcooper1
Syracuse, US
Mar 25, 2012 7:36 am EDT
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Where do I even start! We had heard that this was not a good place to go, but felt we should give it a try to be fair. When we walked in the floors were filthy, the " salad bar" had barely any lettuce in the bowl and was nothing close to what a salad bar should be. The high chairs looked like they had never been cleaned and when we asked for a wet rag to wash it down ourselves they looked at us like we were crazy. Half of the pizzas were put out not even half way cooked. Another woman was waiting on coffee to be put out for 20 minutes and when they finally put it out it was cold. They put out cinnamon buns that were not fully cooked the middle was still gooey. They also put out what I'm assuming was supposed to be a cake topped pizza and the batter on the top was still uncooked. Needless to say the establishment was filthy and disgusting. You walk out feeling gross and dirty. I do not understand how they are even allowed to be opened and operating. It was not even worth the $25 it had cost. I would NEVER recommend this place or go back. The only recommendation I have is for it to be shut down!

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sherroneb
Abilene, US
Feb 19, 2010 8:39 pm EST

Dear Sir,
How do i contact the corporate official for a complaint in a Texas Restaraunt. I am in Abilene and have gone to this CICIS many times. The managers and there employees are wonderfull. My complaint is I dont like pizza But my company does. As I was going to the buffet they didn't have the alfrado sauce with the noodles anymore. So I only got to eat the Salad. I was not happy at all. They told me to talk to Corporate. As I was sitting at my table other customers were unhappy this item was taken away and many other items too. For those who take there friends to Cicis there should be other choses other than Pizza. Very unhappy customer. People don't like the way the menu was changed through people I talked too. Has the recession hit Cicis. They dont care about the cutomer anymore by removing half the menu. If it stays his way I will not take my company there.

Sherrone Boudreau
2950 Oakridge Court
Abilene Texas 79606
[protected]

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saratyger
Houston, US
Aug 01, 2010 3:38 pm EDT
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I go every week to cici's but not now after the service was so bad! People that worked at cici's were yelling and the manger James was very mean to everyone even the workers. There was a curly hair guy working in the back making pizza. I saw him scratch his head and touch a pizza. When i got there i got some pizza for my son and when he took a bit of the pizza, he told me it was cool and tasted funny! I will never go back!

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COOGIRL
Sumter, US
Jul 05, 2013 1:33 pm EDT

First off when did this become a English class really your going to comment on how I spell your and as you put it you're . I can see you people have no life. When the fact of the matter is not about how one speaks or spells it about this poor women whom fell and hit her had that caused her to have head concision. Really is it any of your business who I work for. NO! This again is not about how one talks again it about "Squirtm" and the issue oh her slip and fall at cici's. What I ment by what I said about is the problem with these babies these days is how people feed them plan stuff with no taste at all. I mean hell give the babies something to taste to develop there taste buds. I'm sure that is it was you and slipped and fell you would have sued and wouldn't even think twice about it. can you tell me you wouldn't have...

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COOGIRL
Sumter, US
Jul 04, 2013 11:35 pm EDT

Hello, gglle. Firsts off where do u get off saying she need to work on her sentence structure and education? Your the one that needs to think about what you said. You have no capital letters and or punctuation in her comment point blank. and for all I'm concern she does have a case . See I'm a paralegal.
For Miss. Foxygrandma Why we can tell your a Yankee from south Dakota. Baby meaning child of hers considering she looked about five or six plan noodles is the problem with the babies these days don't know how or when something is good to eat. Sounds to me you one of them grandmas that are to F'ing lazy to clean one's grandchild up.
Y'ALL are just reading what she had to say, not looking in the facts of the CASE she does have. For the fact that they gave her a carry-out bowl. In which they are suppose to fix for her.. Hinced word in CARRY-OUT. So I Believe I would call lawyer and talk to some. squirtm don't listen to what these ignoramus have to say. Do what you believe is best. For carygrant TIN bowel what more can I say but again stupid CARRY-OUT.

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10:14 pm EDT
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CiCi's Pizza employees

I have worked for cici's pizza for about a month now and all my co workers do is stand in the kitchen in the back, talk, and eat food they never paid for. I am now on the edge of losing my job because a woman I work with has found it easy to put my name on the line to save her own butt while she stands around, talks, eats, and comes to work unprepared and changes in the bathroom.

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rlchat
midland, US
Jun 21, 2015 4:36 pm EDT
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Well an email said father's would get a free meal wife didn't get off till 330 we went buy they closed at 3 ruining our day to come in the midland tx store

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Over40
Pittsfield, US
Oct 25, 2013 1:58 pm EDT
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Practicing Age Discrimination. All customers under the age of 40 were given excellent service. Those over 40 were lucky to have there money taken and allowed access to the pizza.

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11:37 pm EDT
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CiCi's Pizza filthy restaurant

Went to eat at this restaurant at 4:30 and every table was dirty with dishes. We had to clean our own table. The buffet area was filthy. Dried food, salad bar was warm and salad dressing was soured, floor was dirty and unswept. 7 employees and the manager stood in the buffet area popping each other with towels while there was only 2 pizzas on the buffet. I have given up on Cici's and will never go again!

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About CiCi's Pizza

Screenshot CiCi's Pizza
CiCi's Pizza is a chain offering an array of pizzas, pastas, salads, and desserts. Known for its buffet-style dining, customers can enjoy a variety of pizza toppings and styles. The service is self-serve, and the atmosphere is casual, catering to families and groups seeking a quick, affordable meal option.
How to file a complaint about CiCi's Pizza?

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Overview of CiCi's Pizza complaint handling

CiCi's Pizza reviews first appeared on Complaints Board on Oct 27, 2007. The latest review A Mix of Delightful and Average Experiences was posted on May 16, 2024. The latest complaint bad customer service was resolved on Nov 06, 2014. CiCi's Pizza has an average consumer rating of 1 stars from 311 reviews. CiCi's Pizza has resolved 24 complaints.
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  1. CiCi's Pizza Contacts

  2. CiCi's Pizza phone numbers
    +1 (972) 745-4200
    +1 (972) 745-4200
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  3. CiCi's Pizza emails
  4. CiCi's Pizza address
    1080 W. Bethel Rd., Coppell, Virginia, 75019, United States
  5. CiCi's Pizza social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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