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Checkers Drive-In Restaurants / Rally's / terrible customer service. rude managers

1 2860 E Paris Ave SE, Grand Rapids, MI, United States Review updated:

Yesterday night we ordered two big Beauford meals, both with bacon (we were told was an extra charge), along with two cokes. After getting home, we realized they did not give us our drinks and neither burgers had bacon. We were charged $23 and paid full in cash. They did not give a receipt. When we called back to rectify the order, no one answered the phone. Even though closing time is 12am and it was 10:30pm when we called. We called this morning and the shift manager, Debra, told us they closed at 10pm last night. Apparently they close whenever they want to and that she could not do anything for us. We had to call back later that night to speak with the same person who gave us our order. Debra was rude over the phone and then hung up on us. We called back at night and spoke with Crystal. The girl who gave us our wrong order. She remembered us. She remembered that we did not get our cokes but also said she did not charge us for the bacon. Which is incorrect as we were charged $23. She also hung up on us and was very rude. We are frequent checkers customers but have never had as terrible a customer service experience as at this location. We would like a corrected order or a refund but never received a receipt. Something has to be done as this location - all the managers are extremely rude.
We got our order yesterday 1/24 at around 10pm. The location phone number is [protected].

Jan 25, 2019
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  • Be
      25th of Jan, 2019
    +1 Votes

    When you call a grown up woman a girl you have a lot of nerve complaining about rudeness. You are the one that should be referred to as "girl" since you are acting childish by mistaking being told you were not charged for the bacon as rude. Maybe you should grow up before referring to grown women as girls.

  • Mr
      25th of Jan, 2019
    0 Votes

    ummmm…. don't they hand you the sodas in a carrier OUTSIDE THE FOOD BAG? for crying out loud, THE HOGAN FAMILY taught you that! [it will squash the fries and make them cold]

    how could you have forgotten those??? you left without a receipt? did you leave home without your brains???

  • Su
      26th of Jan, 2019
    0 Votes

    You ordered two drinks and didn’t notice they handed you a bag only? Two people in the car and neither noticed? You paid $23 for two burgers and two cokes? Does Rally’s use Waguu beef?!?!

    Seems half the complaints here are about fast food. Don’t y’all check your bags before driving away?

    The receipt is important to keep. Sometimes there is a coupon on the receipt. Sometimes there is a contest or a code to get a free item. Sometimes it’s smart to check your receipt for errors. ** ding ding ding ** Receipt would show payment for bacon.

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