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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase reviews & complaints 1444

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Newest JPMorgan Chase reviews & complaints

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4:12 pm EDT
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JPMorgan Chase real estate taxes

I sold property at 393 shadow road, greenwood, in 46142 to matthew and casey jackson. They obtained a mortgage loan from chase.
I purchased a new real estate and when I paid my property taxes the following year on my new house I accidently used my old parcel number. Therefore, chase only paid a partial payment on the jackson property. I have tried to recover this money to no avail. Tammy anderson, a supervisor with chase told me they were not going to reimburse me and the homeowner needed to pay me. The jackson's say chase has the money in escrow and they are not paying it.
Where can I get help to get my money returned to me.
Doris

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2:07 pm EDT
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JPMorgan Chase making home affordable (obama bill)

Try this; the first time I applied I was denied because my payments were not late, I reapplied it took a few months cause they kept losing the documents I would send them at their request went on for a few months, they finally put me in trial mod for 6 months-lower payment and the in Dec it was approved we signed everything sent the documents back and in May it was reversed, because my acct was audited by IRS (so they say) it was incomplete on their side, they never let me know until I started getting papers saying if I was having problems making my payment to call. It has taken from Apr to get an answer and now its in review pending again, so I get the calls again while it is, cause its one company-but each dept doesn't know what the other is doing and to find out it may NOT be approved.
I also have a second with them-I was trying to do the same, I sent them the final papers from the 1st and they told me they would start things going on the mod for that--no calls from them I called them over the weeks to make sure all was ok, they said we are working on it and not to mention everytime I called the rep I was dealing I never got a call back after leaving messages--so now its been charged off, I called to get info on what to do to get out of that status they said too late--they said I could make a lump sum payment or make monthly payments but they still could not guarantee anything--even after I make payments. Chase SUCKS--I guess they are above the Obama bill to help!

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end of the line
Warwick, US
Jan 03, 2011 11:50 pm EST

as foreclosure consultant in RI, I have experienced many similar negative results regarding Chase. Although many lenders/investors and their servicing companies are just as ignorant of their own guidelines/policies/procedures, Chase is by far one of the worse. After randomly applying payment funds to escrows on accounts that were not escrowed, these clients found themselves in the negative. In our attempts to work out plans to stop the negative escrow escalation, Chase continued paying funds out of these phantom escrow accounts. In the meantime, applying late fees and penalties to the accounts while holding regular monthly payments in suspense until the entire payment was made to include repayment of negative escrow and forward payments into escrow. This was the start of the runaway train. Additionally, Chase entered clients into pre-trial payments without informing clients that each payment would be held in suspense, thus resulting in additional late fees and further arrearages. At the end of the line, Chase admits they made a mistake yet no one is held accountable. Bottom line, clients started off a few thousand in the hole and after many months find themselves in excess of $20, 000-30, 000 in the hole. The FTC and Banking commission are worthless in this regard. Class action suit does nothing in the general scheme of things. Banks (investors) make more money if they foreclose. Think about it. The FDIC and private mortgage insurance companies reimburse them up to 80% of their losses. It is more profitable to foreclose and receive monies right then and there "per loan" rather than to work with a borrower and receive a couple of hundred in interest per loan. The Government guidelines were not set up to protect "you". The Government doesn't make any money that way. Start paying attention in your neighborhoods. Question why Fannie Mae and Freddie Mac will outbid investors at auction with a price far beyond what a property is worth. Then they will take the property over, leave it vacant for awhile to maximize their losses, secure it, winterize it and pay insurance and holding costs; then sell it for a fraction of its worth as REO or bank owned. The media has everyone fooled into thinking the banks are "going down". Bottom line...they're better than ever. They planned this. There is no other explanation. I have seen this time and time again during my years in the foreclosure intervention business. If the Government puts a stop to this, it won't be as a result of discovering what the banking industry is doing; it will be more along the lines of "wow.., .they're onto us...we better do something".

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Angry Amber
, US
Jul 22, 2010 9:37 am EDT

Something has to done to STOP Chase! All you have to do is google "Chase" and the word "fraud" and the similar stories are endless! If anyone wants to help me on this- please email me at adhenry06@aim.com They are purposely "losing paperwork", not returning phone calls, and taking our homes, one hardworking family at a time! Class Act Lawsuit coming up!

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droyph
Hooksett, US
Jun 20, 2010 9:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I called to refi and the rep sent my right into a modification program. I was current, had good income, equity and good credit. Email me if this happened to you. droyph@yahoo.com

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12:18 pm EDT
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JPMorgan Chase harassment

Never ever finance a car through chase. They are horrible to deal with. My car payment is due on the 15th of the month and they usually start calling on the 13th and 14th. I have told them numerous times. Do not call before the payment is even due. Absolutely harassment. I have never been more than 10 days past due. I was told the grace period is just before late charges are assessed. Any other place I have had a car finance through calls after the grace period not before the due date.

Chase is horrible at auto financing

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cat2525
OFallon, US
May 17, 2011 8:41 pm EDT

They call me every 1/2 hour and the payment is not late. They have called a friends house and every time that I speak with them they request all of the same information that I have given to them numerous times every single month. Will never finance anything with them again. I want to change my number just because of them.

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Avoid Chase
anonymous, US
Oct 11, 2010 11:05 am EDT

I agree with all the complaints. Chase Auto Finance is a HORRIBLE company to deal with. We always make our payment, due on the 6th, within the 30 day window - so it is never delinquent - and they start calling if the payment is not received by the 10th. They even called family member once, which was so embarrassing considering the fact that the payment was not even late. The rep said if it one day past the due date it's considered late and that there are no grace days allowed. They're terrible. Avoid financing with Chase if at all possible. We will NEVER finance with them again.

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8:39 pm EDT
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JPMorgan Chase defaming character

Judy Meyer lied to my family stating that I went to her branch and tried to illegally withdraw money from my parents account. This lie was told to my brother and sister and spread around my family. I never met this woman she has no idea who I am or what I look like. When I complained to the branch manager I was told to forgetg about it. I am pursuing a defamation of character suit against c hase and Judy Meyer who should be fired!

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11:24 am EDT
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JPMorgan Chase - discrimination

I have been a loyal Chase bank customer for many years. On June 8th, 2010 I went to the Sheepshead bay branch to deposit a check written to my name Joyce Liao. The teller, Maryana Grattan indicated that she felt that there was a problem with the check because I have a Chinese name. Instead of discussing the problem with me she refused to serve me and asked...

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10:46 am EDT

JPMorgan Chase unresponsive

I have a ten-year home mortgage that was refinanced with Chase in 2003. I pay my own property taxes and insurance (i.e., no escrow account).

March 18, 2010--Chase sent a letter accusing me of being delinquent on my property taxes and threatening to pay them for me and set up an escrow account for all future payments.

My taxing authority allows for semi-annual payments, due Nov 30 and June 30 each year. I had paid in November; June was not yet due. After calling my tax authority (who did NOT report me as delinquent), I called Chase and learned that I need only send copies of my receipts to clear this up.

March 23, 2010--Certified letter to Chase with a copy of the receipt for November payment, and explanation that my taxing authority allows installment payments. Next payment due in June. Requested they respond that this was sufficient documentation to resolve the problem.

May 19, 2010--Chase writes to tell me that they still consider me to be delinquent, that they paid my "delinquent" taxes for me and have established an escrow account.

May 21, 2010--I received the May 19 letter, too late to make any phone calls.

May 24, 2010--Began making telephone calls to Chase and my taxing authority. In the process, I learned that Chase's third party tax agent, First American, had made a mistake in pulling "delinquent" accounts, and forgot to exclude people who were on installment payments. This had impacted about 200 people in my county alone. Chase was aware of the problem, but they did not communicate it to the low-level "customer service" representatives, nor to their supervisors.

After many calls, transfers and a lot of on-hold time, I learned that because they didn't have a letter from my taxing authority SAYING that I could pay in installments, they still considered my account delinquent.

May 27, 2010--I faxed and sent certified mail the requested documentation, with a request that the escrow account be "unestablished" as it was inappropriately enacted. I requested a response.

June 3, 2010--Chase sent a letter notifying me that they had received a past-due bill from my tax authority (not true) for the property taxes and had sent a check and established an escrow account.

June 4, 2010--I received the June 3 letter and called Chase again. After much run around (customer service can't help, you need to talk to the Tax Dept. Tax Dept. can't help, you need to talk to Escrow Dept. Escrow Dept. can't help, you need to talk to Tax Dept. All while being on hold in between with really annoying repetitive "music."), I finally got to speak to a supervisor who seemed to understand what happened and opened a "work order" for me. Supposedly, the only thing that needed to happen was for my tax authority to return Chase's check back and everything will be resolved. If I had any more questions, I should be able to get assistance by just referring to the work order number.

My tax authority meanwhile was collecting a number of Chase's checks, which they were not cashing and planned to return, but they could not get anyone at Chase to tell them where to send them.

June 7, 2010--I paid my remaining balance on the property tax and faxed a copy of the receipt to Chase. I also sent a copy by certified mail.

June 10, 2010--I received yet another "nasty-gram" from Chase about how much I would be required to pay on July 1 as a result of my being delinquent in paying my taxes. I called Chase again, with the work order number. Short story--it did no good. Customer service routed me to Tax who routed me to Escrow. The fellow in Escrow was very condescending and patronizing, saying I MUST have done something wrong, or this would have been resolved. He also tried to route me back to Tax Dept. I requested to speak to a supervisor; he sent me back to Customer Service, where I stayed on hold for about half an hour before their service department closed. I heard "We're sorry, but our offices are now closed..." and I was disconnected.

June 11, 2010--I obtained a letter from my tax office to Chase explaining that I had not been delinquent, that I was on an installment payment plan, and that they were returning Chase's check. I faxed this document to Chase and also sent it certified mail.

To summarize, this problem should never have happened, especially after I sent in documentation showing Chase was wrong. I had to force them to acknowledge having the documentation when I told them I had the certified mail receipts and the fax confirmations. Even though they were looking at the proof, they said nothing could be done until they got their money back.

It is my position that it was Chase's mistake sending the check in the first place, and that it is between them and the tax office. I shouldn't have to correct--or pay for--their mistake, nor do I have any leverage at the tax office to force them to send the checks back. (The tax office told me they will be returning the checks early next week, but it may take up to 30 days for Chase to acknowledge having them. My next mortgage payment, with the escrow assessment tacked on, is due before that.)

As soon as I get this cleared up, I will be paying off the loan and getting Chase out of my life. I just pray there are no more screw-ups before then. (And there is a whole other story about their harassment regarding how much insurance I carry on this property.)

Proposed resolution: reverse the establishment of the escrow account and revert my monthly payments back to what they have always been. A letter of apology would be nice, too.

Thank you for reading this lengthy rant. I hope it helps others.

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8:38 am EDT

JPMorgan Chase they can close your checking account without any notification ahead of time

Ok, I dont my objective to be expecting 100% perfection from banks and other places, but the way they do things at Chase dont make alot of sense. Ok, Im standing in line one day, ready to make a deposit, when one of the clerks has a disabled customer read either social security number or account number out loud where the whole bank can hear them. You know how dangerous and risky that is to your personal idenity? Alot of things didnt make sense. They dont pay close attention to what they're doing. They also close your checking account without any notification ahead of time.

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iambob6235
Hollywood, US
Sep 13, 2011 6:23 am EDT

contactable at bobbymiamideville@hotmail.com

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iambob6235
Hollywood, US
Sep 13, 2011 4:09 am EDT

just expanding on Chases maneuver to recoup bonus they deposit into a new checking account as they advertised and are advertising for...if you do everything right and they get no fees...but you use the account...pay your bills (costs them stamps etc) write checks...you are a drain on their profitability and their "CHASE OPERATING LOSS PREVENTION" department will close you after it measures your account for profits...and that will just prior to the six months needed to keep the 125 dollars. ...never mind that it requires you scurrying around to redirect your direct deposits etc .. they kno they are too big and are practically exempt from legal action. how do you sue a bank..

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iambob6235
Hollywood, US
Sep 13, 2011 4:02 am EDT

closing mine to take back the advertised bonus of 125 they gave after i met their criteria to get it. you see ... they can close it just before the six months needed to keep it comes.

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6:51 pm EDT
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JPMorgan Chase chase's fraud and breach of contract, forced into foreclosure

Chase mortgage/home finance stole our house!

Does someone know if the statute has run on mortgage lawsuits/class action suits where now ex-homeowner was forced to foreclosure by chase mortgage/home finance in december 2007? We owned a beautiful 125-year-old queen anne historic home (Listed on both state of texas & city of fort worth historic register/landmark designation w/bronze plaques by door so indicating) in ft. Worth which we worked on extensively to restore. Our original note was with first franklin mortgage in july 2003, but 2 months later note was sold to chase. Loan was an arm that provided our mortgage payment could only be raised every 2 years. Chase began raising our mortgage 2 months after they acquired the note and continued raising it randomly but no less than every 2-6 months. Mortgage payment started out in august 2003 at $635, the note was sold to chase in september 2003, and by late 2005, chase had raised our mortgage payments so many times - in breach of contract - that it reached $1, 350 by mid-late 2005.

When we lost our jobs; both got very sick a couple of times each; our only vehicle (A nissan frontier pickup) was stolen, stripped, and burned (We only carried basic liability w/uninsured motorist on it b/c it was fairly old & paid for). We couldn't make such high mortgage payments (Twice what the original payment was in just 2 years’ time). We filed both ch. 13 then ch. 7 bankruptcies and tried to work with chase to help get our monthly payments lowered. However, chase’s help in this was minimal at best and did nothing to help us.In november 2007, chase filed for foreclosure. At that point, we naively/stupidly/desperately paid $1, 200 for foreclosure negotiation assistance through a woman in arlington, tx named joanne partida, and, of course, eventually learned she was scamming us & ndash; she did nothing and we never got our $1, 200 back from her. However, we had 3 different people who definitely wanted and were ready, willing, & very financially able to buy the house from us before foreclosure. At least this way, we would avoid foreclosure & get our equity back, even if we could no longer remain in the historic home we’d worked so hard on & loved so much. We contacted chase every day to get a payoff amount on the house in order to sell it to 1 of these 3 anxious potential buyers. However, whenever my husband michael or I called or wrote chase to obtain a payoff amount on the house so that we could just sell it and get some of our equity back and move on before losing all to foreclosure, we never received anything from chase in response to our written requests, and all the chase reps that both I and michael (My husband) spoke with stated clearly to us that chase refused to provide us with a true and correct final payoff amount on the house. Of course, we had to have this figure to be able to sell the house. The last person I spoke to at chase (A woman named barbara ______________ in california) just before foreclosure told me in these exact words and in a very vicious/deliberately cruel manner/tone: " [we] (I. E. , chase) are refusing and will continue refusing to provide you with your final payoff amount. [we] (I. E. , chase) are going to see to it that you are definitely foreclosed on. " I explained to her and other chase reps that I absolutely had to have a final payoff amount because I had 3 definite buyers wanting & ndash; and competing with one another - to buy the house at a good price before chase foreclosed on us. Ms. Partida also went so far (In her almost non-existent help) as to contact chase for a payoff amount as well, but chase kept sending her different figures that kept increasing each time they sent one to her, so none of those amounts were final or reliable. Chase continued until the last moment and throughout the foreclosure sale to refuse to provide us with a final payoff amount.

So, despite having 3 definite, guaranteed buyers who wanted to step up and buy the house immediately and were standing in line ready and completely prepared to bid on/buy the house from us right then and there for a very decent price, chase made sure it went to foreclosure by refusing to provide us with our final payoff amount. Then, at the foreclosure sale, chase bought the house back for itself. (We have investigated further into this and have reason to believe/suspect that a chase employee ended up getting the house, which we find extremely strange and suspicious). This is also highly suspicious, as the house was slated to go onto the national register of historic places & ndash; its unique history, one-of-a-kind architecture, location, and other provenance on the house made it a very desirable property.

Whoever lives in it now has torn it all up - - it hardly looks like the same house we bought and worked on so hard ourselves to restore. It has lost its historic plaques/designations because whoever lives there now is not following the strict historic guidelines that an owner of an historic home must follow to keep the house officially designated as a state and city historic landmark, and as an upcoming listing on the national historic register. The formal english gardens that were out in front of the house surrounded by a wrought iron fence are now overgrown with weeds and dead, and the beautiful antique wrought iron fence that surrounded the front english gardens has been torn down as well. Aluminum foil and stained flowered sheets now hang in the windows. When we owned the house, it had a small but nice-sized glass greenhouse on the back next to the kitchen which was also beautiful with many unusual, old, heirloom plants and flowers, a shower, and a work sink. The new owners tore the historic greenhouse down altogether. They painted the house a pale & ldquo;vomit-colored” yellowish-green and the trim/door, etc. A battleship gray. It's ruined after all the labor of love we put into it ourselves when we owned it. If chase had not breached contract by illegally raising the mortgage payment every 2-6 months so that it shot from $635 to $1, 350 in 2 years' time, we would still be living there and continuing to restore it. It was one of a kind and was built by a famous fort worth sheriff, who then became a prominent judge, and then moved on to become a state congressman. Or, alternatively, if chase had just given us the final payoff amount on the house (Which chase was required to do by law but instead just thumbed their nose at both us and the law) , we could have sold the house immediately, before foreclosure, to one of 3 anxious, aggressive, definite, and financially sound buyers - with at least 1 of them (And possibly 2) paying full cash for it.

When I bought the house in 2003, I paid $95, 000 for it and put down $25, 000 toward the purchase price.In fall 2007, the house appraised at $137, 000, and the 3 buyers were gladly willing to pay us that (And perhaps more) , as they were competing against each other to get the house. That house was an important, significant, and valuable house. Because chase would not give us the payoff amount as they are legally required to do so that we could just sell it and start over elsewhere, we lost every penny of equity we had in the house - - approximately $67, 000 in equity ($25, 000 down payment plus $42, 000 in sales proceeds) had we been & ldquo;allowed” to sell it.

Now we have nothing. We are middle-aged and are having to start all over like kids in their early twenties. We rent a house in a very bad and dangerous section of town (Basically, the & ldquo;’hood. & rdquo;) one of our cars (A 2006 nissan altima) was repossessed b/c we refused to make further payments until either nissan u. S. A. And/or carmax honored nissan's recall of the car's alloy wheels (I had a serious accident in the car due to this defect, but neither nissan u. S. A. Nor carmax would honor the recall/warranty). One week later, our other very old car finally bit the dust for good. So for 5 months (Dec. 2009-april 2010) we had no vehicle or mode of transportation, which ruined our job-hunting abilities. We finally saved up $800 to buy a used & ldquo;fixer-upper” cash car last month, so we now have 1 set of wheels, anyway, although we really need another car for us to each realistically pursue our separate, respective job searches. We live in dire poverty, and now our unemployment benefits have just run out. Since we are middle-aged, we are too & ldquo;experienced” or & ldquo;over-qualified” for many jobs now, as the poor economy has resulted in companies hiring less experienced, younger applicants who will accept a very low, entry level salary. Even when we have stated to employers that we are willing to take a very large pay cut in order to just be employed, employers are not comfortable with that b/c they know we are worth much more than what they are & ndash; these days & ndash; willing to pay. They would rather hire a less capable, less experienced youngster at a low salary than feel guilty about paying highly qualified, very experienced people like us at an equally low salary b/c they’re embarrassed about their salary low-balling. However, as middle-aged people, we still have quite a long time to live (Barring any serious medical conditions that may arise, but we’re both very healthy and have longevity in most of our family histories). So, we’re way too young to just & ldquo;quit” trying to get back on our feet again. But with the unemployment rate like it is right now, we’re too old to land decent jobs to be able to start over again from scratch. People tell us, & ldquo;just go work at mcdonald’s or somewhere like that for now until you find a job in your real career field. & rdquo; well, places like mcdonald’s look at us like we’re crazy when we apply for low-level positions b/c we both are degreed & experienced in our chosen fields. (My husband is a graphics artist and customer service rep with a b. A.In fine arts; I am a paralegal/legal-executive assistant/secretary with 2 bachelor’s degrees (Cum laude) in english literature and in philosophy plus 18 hours in post-grad courses toward my master’s degree. We both have over 18 years’ experience in those careers). Employers are uncomfortable hiring us for & ldquo;no experience needed” jobs, or they tell us we don’t have any experience working retail or working in totally different jobs than what we’ve always done so we don't qualify for employment with them, even if their jobs would be a cake walk for us right now.

The trickle-down effect of losing our historic home due to chase’s constant breach of contract in raising our mortgage payment every 2-6 months, then their consistent refusal to give us a final payoff amount so we could go ahead and sell the house, get our equity back, and avoid foreclosure has turned us into paupers who have nothing now except physical and severe, non-stop depression/stress, 24-7. We have both been so mentally wasted and in shock and severe depression that we have been unable to come to grips with this and seek out help. We did try to get help from a few of the attorneys I worked for, but they made it clear to me that since I was not a paying client, they didn’t want to be bothered by my problems. As far as I and michael are concerned, chase is in league with satan himself. Chase mortgage/home finance without question stole our house from us by (1) first raising our mortgage payments far more often (Every 2-6 months) than was provided in the contract to the point where - over a 2-year period - our mortgage payment was twice what it began at consistently, repeatedly, and then (2) illegally refusing to give us a final payoff amount so we could sell the house to 1 of 3 definite buyers we had lined up prior to foreclosure! I hate chase more than i’ve ever hated anything else in my life!

Does someone you have any suggestions or know of a good attorney, anywhere in the u. S. But preferably in the dallas/fort worth area who specializes in and is now handling such cases? We would be extremely grateful for any attorney referrals or referrals to any other entities through which we can seek remuneration and damages from chase mortgage/home finance if we aren’t too late in bringing suit or, preferably, in joining an existing class action.

Sad and lost, we are

Michael and kim kranker
5205 s. Hampshire blvd. , fort worth, tx 76112
[protected]
[protected]@yahoo.com
[protected]@yahoo.com

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Ben Dunrong
Woodville, US
Mar 20, 2011 7:20 pm EDT

Here are a couple links you can look through, after reading a couple things you will come to the realization that smoke is being blown! "Scammer" comes to mind. The stories are by all means entertaining. The sad thing is that readers don't know and fall for the BS. SCABS and SCAMMERS is all I can think of when I hear the names.

http://www.google.com/#hl=en&sugexp=ldymls&pq=817-607-3713&xhr=t&q=Kimberly+Kranker&cp=0&pf=p&sclient=psy&aq=f&aqi=&aql=&oq=Kimberly+Kranker&pbx=1&bav=on.2, or.r_gc.r_pw.&fp=73fc2eee6b126d9&bs=1

http://www.snagajob.com/answers/index.php/5922/retail-types-where-legal-assistant-experience-doesn-apply

WOW! is right!

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Ben Dunrong
Woodville, US
Mar 20, 2011 6:50 pm EDT

Knowing the "KRANKERS" personally I would bet there isn't a fraction of truth to any of what is said. Google Kranker, Kim Kranker, Susan Kimberly Kranker, Michael George Kranker, [protected], [protected] you will see what I mean. None of it is true, they take no responsbility for anything in their life, it is always everyone elses fault. I have known them for years and it wasn't long after first meeting them that you start putting things together. They are decietful, conniving, manipulative and the list goes on. WARNING: If you ever meet anyone with this name turn around and RUN the other direction.

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1:31 am EDT
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JPMorgan Chase multiple unauthorized charges to bank account

On june 1, 2010 I made a payment online to chase home mortgage, a division of chase bank. Our fha mortgage was originally held by freedom mortgage, but the loan was sold to chase. I have been either sending a check to them or paying online at their website when I felt I couldn't get a check to them on time. This time, on the 1st of june I made my monthly june payment of 921.13 and received a confirmation number from them online, which I wrote down, and since I had not had a problem with them before, I forgot about it. On the 4th of june, I received a call from my local bank branch of sterling savings bank here in washington state to inform me that chase had sent a request for 5 payments instead of one. All on the 3rd. Of june. My bank computer system had paid 4 of them and then they caught the 5th one before the electronic system at these banks paid that 5th payment and called me to see if I truly was making that many payments in one day, one at a time to chase bank, because it had seriously overdrawn my account already and if this kept up it would get even worse. Of course, I told them I had made only one payment to chase. Besides the amounts chase had already been paid from my account, when it got into overdraft status, the computer automatically charged me nsf fees of $29 each time. I not only had nsf fees for the payments to chase, but I also had nsf fees for other bills that are automatically paid from my account, because when they came in, I was already overdrawn by chase's error. My bank assurred me that if I called chase and brought it to their attention that their computer system was overcharging me, that they would refund the extra payments. I have called chase, my bank has called chase, we have submitted all the documentation requested and it is now 8 days later and not refund. Todays communication with them by my bank ended with my bank being told that they were researching my claim, and it would be 10 more days before they would refund any money. I have not been able to use my debit card for my bank because my account is overdrawn. I don't want to risk getting more nsf fees by writing a check, and I am trying to live on what cash I have on hand until this gets straightened out, which is less than $50 for groceries and gas. I get a social security check later in the month that is automatically deposited, but if this isn't resolved, it will just get swollowed up by the more than $2600 overdraft. My bank is working with me to get the money back into the account asap. But chase should have refunded it already. They not only have the records showing they took out all those payments, they even sent a statement showing them, but their customer service dept. Says they have to research it some more to make sure it happened. Bull sh.. T!
They want to hang on to the money as long as they can to draw interest on it. Every little bit counts with them. Every little bit to them is a lot to me. My husband and I live on a fixed income of his retirement and my social security, and we still have a mortgage. You would think they would want to encourage people who pay their bills on time by giving them good customer service, but obviously, they don't care. As soon as possible, we are going to refinance with someone else.

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JPMorgan Chase unresponsive to their own mistakes

I have a ten-year home mortgage that was refinanced with Chase in 2003. I pay my own property taxes and insurance (i.e., no escrow account).

March 18, 2010--Chase sent a letter accusing me of being delinquent on my property taxes and threatening to pay them for me and set up an escrow account for all future payments.

My taxing authority allows for semi-annual payments, due Nov 30 and June 30 each year. I had paid in November; June was not yet due. After calling my tax authority (who did NOT report me as delinquent), I called Chase and learned that I need only send copies of my receipts to clear this up.

March 23, 2010--Certified letter to Chase with a copy of the receipt for November tax payment, and explanation that my taxing authority allows installment payments. Next payment due in June. Requested they respond that this was sufficient documentation to resolve the problem.

May 19, 2010--Chase writes to tell me that they still consider me to be delinquent, that they paid my "delinquent" taxes for me and have established an escrow account.

May 21, 2010--I received the May 19 letter, too late to make any phone calls.

May 24, 2010--Began making telephone calls to Chase and my taxing authority. In the process, I learned that Chase's third party tax agent, First American, had made a mistake in pulling "delinquent" accounts, and forgot to exclude people who were on installment payments. This had impacted about 200 people in my county alone. Chase was aware of the problem, but they did not communicate it to the low-level "customer service" representatives, nor to their supervisors.

After many calls, transfers and a lot of on-hold time, I learned that because they didn't have a letter from my taxing authority SAYING that I could pay in installments, they still considered my account delinquent.

May 27, 2010--I faxed and sent certified mail the requested documentation, with a request that the escrow account be "unestablished" as it was inappropriately enacted. I requested a response.

June 3, 2010--Chase sent a letter notifying me that they had received a past-due bill from my tax authority (not true) for the property taxes and had sent a check and established an escrow account.

June 4, 2010--I received the June 3 letter and called Chase again. After much run around (customer service can't help, you need to talk to the Tax Dept. Tax Dept. can't help, you need to talk to Escrow Dept. Escrow Dept. can't help, you need to talk to Tax Dept. All while being on hold in between with really annoying repetitive "music."), I finally got to speak to a supervisor who seemed to understand what happened and opened a "work order" for me. Supposedly, the only thing that needed to happen was for my tax authority to return Chase's check back and everything will be resolved. If I had any more questions, I should be able to get assistance by just referring to the work order number.

My tax authority meanwhile was collecting a number of Chase's checks, which they were not cashing and planned to return, but they could not get anyone at Chase to tell them where to send them.

June 7, 2010--I paid my remaining balance on the property tax and faxed a copy of the receipt to Chase. I also sent a copy by certified mail.

June 10, 2010--I received yet another "nasty-gram" from Chase about how much I would be required to pay on July 1 as a result of my being delinquent in paying my taxes. I called Chase again, with the work order number. Short story--it did no good. Customer service routed me to Tax who routed me to Escrow. The fellow in Escrow was very condescending and patronizing, saying I MUST have done something wrong, or this would have been resolved. He also tried to route me back to Tax Dept. I requested to speak to a supervisor; he sent me back to Customer Service, where I stayed on hold for about half an hour before their service department closed. I heard "We're sorry, but our offices are now closed..." and I was disconnected.

June 11, 2010--I obtained a letter from my tax office to Chase explaining that I had not been delinquent, that I was on an installment payment plan, and that they were returning Chase's check. I faxed this document to Chase and also sent it certified mail.

To summarize, this problem should never have happened, especially after I sent in documentation showing Chase was wrong. I had to force them to acknowledge having the documentation when I told them I had the certified mail receipts and the fax confirmations. Even though they were looking at the proof, they said nothing could be done until they got their money back.

It is my position that it was Chase's mistake sending the check in the first place, and that it is between them and the tax office. I shouldn't have to correct--or pay for--their mistake, nor do I have any leverage at the tax office to force them to send the checks back. (The tax office told me they will be returning the checks early next week, but it may take up to 30 days for Chase to acknowledge having them. My next mortgage payment, with the escrow assessment tacked on, is due before that.)

Proposed resolution: reverse the establishment of the escrow account and revert my monthly payments back to what they have always been. A letter of apology would be nice, too.

As soon as I get this cleared up, I will be paying off the loan and getting Chase out of my life. I just pray there are no more screw-ups before then. (And there is a whole other story about their harassment regarding how much insurance I carry on this property.)

Thank you for reading this lengthy rant. I hope it helps others.

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Update by AggieLady
Sep 11, 2010 3:48 pm EDT

Update: it took about two months after I wrote the complaint before the issue was finally resolved, no thanks to Chase.

My tax office overnighted all the mis-issued Chase checks back to Chase. It took Chase about 30 days to credit the accounts (in this electronic age, why so long?). Once they credited mine, I paid Chase off and got them out of my life. And yes, I celebrated.

Chase never admitted to any mistake, never acknowledged any of my correspondence, and continued to blame and threaten me. After they got the check back from the tax office, they sent a form letter advising me to "disregard previous correspondence" about setting up an escrow account, and indicating that they regretted it if they had not met my expectations. Oh, yes, and reminding me what a valued customer I was.

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TXSooner
, US
Sep 10, 2010 2:11 pm EDT

I am in the same boat and struggling to find out who to contact to get resolution. The bad thing now is that all these months I have been fighting to get my account corrected (12 months) they have been charging me an additonal 550/month for escrows. Of course I have not been paying that amount, and now they have my home in foreclosure...I can't loose my home but can not afford the extra payments either.

HELP! who regulates for Chase anyway?

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JPMorgan Chase fabricating escrow shortages

Chase recently took over my 17 year old mortgage and wasted no demonstrating corporate greed. This month my payment suddenly increased by $103.00. They are trying to justify it by using the escrow account, inflated projected costs, and a funky math formula with an inflated minimum balance (1/6 the payouts) minus the lowest balance. They refer to this as an "escrow shortage" and claim I owe them $860.00 now, even though if or when it would occur is projected to be October, 2010. I did not pay that amount because my numbers and projections do not match theirs. They used this shortage to validate adding $70.84 to my payments as well as an additional $33.00 to increase the escrow deposits.

It's funky math because when I calculate the average monthly balance (using their inaccurate numbers), it is $397.65. This is plenty of cash out of my pocket for Chase to hold on to. Chase also used early debits for property taxes to exaggerate or inflate a lowest balance...shame, shame, shame! It's greedy and dishonest!

I called them on June 3, 2010 requesting to opt out of escrow and was told no. I called them on June 4, 2010 to discontinue the automatic debit payment and am a bit worried about this now that I read the dishonest practice of holding onto payments that other people have reported. I will probably send my payments "signature receipt" to protect me from any future legal liabilities.

The renewal for my home owners insurance policy is July 28, 2010. I shopped around and am thinking about switching to a much less expensive provider and wonder if I should pay it in full myself and sending Chase (probably certified) the proof and documents of such. My property taxes won't be due until September and November. For a short time only, time is on my side but it appears Chase is playing hard and dirty and I have to be careful.

I already filed a complaint with the Treasury Department and am still waiting for a call back from an attorney. I will do whatever I need to do to make Chase do right. If there is a class action lawsuit...count me in! I want to sign any petition against Chase.

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DonatoT
, US
Oct 19, 2018 10:28 am EDT

More amazing, I dont have a shortage but they want 2 months banked just in case? This is insane, so my money will just sit there? Not earning interest.. not paying anything... just in case? How can this be? My loan was with someone else, chase bought it... now they are changing the terms?

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PetPete
, US
Jul 27, 2018 12:58 pm EDT

We got a letter from Chase today. Keep in mind Chase BOUGHT my loan from Quicken Loans and is now servicing it. The letter says my monthly payment is going from $795 to $1178, nearly a $400 difference per month based on "estimated escrow projections for 2019. They're basically stating they believe my property taxes will increase by $200pm and my HOI by $200. This is robbery. Plain and simple.

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RockNMouth
, US
May 28, 2016 12:23 pm EDT

After spending hours crunching the numbers with Chase, I found out that they were creating the "shortage" themselves by paying my taxes early, therefore leaving me short. They are paying in January when the bill isn't due until February. The problem with this is that when they send the payment, January's portion of the payment towards the escrow has not hit the account yet, making it look like I am short, when in fact I am not. This is like when Chase mixes up the deposits and withdrawals so that they can charge you an "insufficient funds" charge, even though you deposit the money that is being deducted the same day! They jumble the payments, and now they get you with the timing of escrow payments - not waiting for the amount to hit the account to say that I am short. Also they told me over the phone they don't hold the minimum allowed by law they hold the MAXIMUM allowed by law. They are escalating the issue, and will get back to me in 10 days. I'll keep you guys posted!

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Cheated by Chase
, US
Jul 23, 2015 5:12 am EDT

I recommend that you all listen to What Lies In Your Debt. Monday call is at 9P phone: [protected] pin: 54318# . If Chase is calling your cellphone, they they have violated the TCPA and owe you $500 dollars per call. Keep a log of the time they called, the number called from, date and tell them to communicate with you in writing, not by cell if you answer the calls. If they have reported negative activity on your credit report, this is an FCRA violation and a FDCPA violation and that is a $2, 000 dollar fine per credit agency per month. This call will help you understand how to collect on Chase. I am about to collect on Chase for reporting negative information on my credit which was from forced placed insurance. I paid all fees and disputed. they then began to foreclose even with payments current. They will not return the funds that they overcharged. They now claim it went to escrow, but my escrow account claims 0 balance. They are thieves and all of you need to go after them for the way they try to collect an alleged debt. They believe they are too big to fail. Collect the consumer protection fines from them. These are the only laws that congress has given us. There is a private right of action and a civil remedy written into the federal acts. Each state also must have a statute to mirror the federal act and you can collect off from the state act also. Some states allow $10, 0000 dollars per call, if you are in those states, you can pay off your mortgage if they have called your cell.

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Karpetas
, US
Jun 19, 2010 1:31 pm EDT

Filed for modification on March 4, 2009. Now almost 15 months later they tell me I am not assigned to a negotiator anymore. I have paid every trial mod payment on time for going on 8 months and have had all my documents perfected for months. Yet no-one can tell me anything. Why did I loose my second negotiator? So, who is working on it.

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Souchet
, US
Jun 07, 2010 9:41 am EDT

My complaints with Chase Mirror every complaint on here. If you are having trouble dealing with Chase contact Money Management international. These people are great! There Is no cost and they can help.

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Constant
, US
May 27, 2010 5:41 pm EDT

Yep, that's exactly what they did! I told them I did it, I told them it was tweeted on twitter to the whole world, and they went on my triple credit report and IMPLIED that I had a PROBLEM RESOLVED with my payment on JANUARY 2010. That immediately put a red flag on all my credit card accounts, which were all cut in half. Retaliation of the most horrific kind. This is a corrupt and evil company. Stay away from them.

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Theresa-vs-Chase
Ramer, US
Mar 03, 2010 12:17 am EST

If Chase Bank has wronged you in any way, Please sign my petition and send me info on your encounters with the "High Rise Thugs" Chase Home Finance. My email is Chase_Home_finance@yahoo.com. We may have a class action lawsuit going in the near future.

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Jeff
,
Jun 18, 2008 9:18 am EDT

They keep delaying closing and will want more money from you. They also will blame the Title Company, which I work closely with. They had never worked with such a disorganize company before. I will never do business with them again.

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Les Petty
mt.pleasant, US
Feb 11, 2015 4:20 pm EST

This has happened to me also my payment went from 756 a month then, Bam! went up to 1026.89 so if something can be done please E-mail me to bigdady1535@yahoo.com

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JPMorgan Chase poor service

I have been checking the online banking system twice a day;and still this month I have close to 100.00 overfraft fees;one for only two dollars!This has never happened before;also in one branch here the teller told me I had to use online banking from now on and that she was only there to bring new customers to the bank;she also did not offer me the best programs on my cd's and did not inform me of all my options;the ones she did offer me seems to have worked better for the bank and not me.When I called to have at least one overdraft fee removed I was told the computer system could not be overided;although it had made mistakes and is not always accurate when I check it online.Also chase gouged my interest rate on my credit cards;right before the new restrictions on cedit companies went into effect.I am withdrawing all my money feom this bank-I feel it is a scam and a ripoff.

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brian kim
,
Oct 09, 2007 12:00 am EDT

I had special promotional rate with chase card and last month payment was late for 1 day, because, payment did not go through. (I mistakenly keyed one more digit on my checking account information), usually other company have a system that we can verify what we keyed in before final transaction, but obviously chase bank did have any of them and they charge me late fee plus returned check fee and also raise the interest rate.

So i decided to transfer my balance to other bank (bank of america). When i do the balance transfer i request more than the amount i owe to chase card. Its been now 14 days since they received money from bank of america, but they are holding my money and saying that they need to research where the money came from and they said it takes 30 days to to it. I really don't understand that they know that money was electronically transfered from other bank and why it takes so many days to refund money.

Basically, they are making money out of from customer's money. If customer late for payment for one day, they charge late fee and all other charges and also increase interest rate and when customer has credit balance, they are holding that money. (What a nice to way to do the business!). They did not even explain the procedure of the researching they are talking about.

Worst customer service ever! ( maybe this is how they make money!)

I hope everyone who reads this aware of how this company do the business.

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Marcy Mandel
Croton on Hudson, US
Apr 26, 2010 1:36 pm EDT
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4/26/10
I have had a checking account at Chase for more than a year and my complaint relates to POOR ADVERTISING and FEES CHARGED. I opened an account at Chase since an ad specified NO OVERDRAFT FEES and GOOD CUSTOMER SERVICE. I was charged overdraft fees EVERY MONTH. Overdraft fees amounted to $35 per check and some months OVER $350 was deducted from my account. When I called Chase I was told that the check which was deposited DID NOT HAVE TIME TO CLEAR. The check was from US Life Disability and is MY ONLY INCOME SINCE I AM DISABLED. In addition to that, I have an account at Greenwich Bank & Trust for my Social Security disability and when I've tried to transfer money from Greenwich to Chase I'm told to ADD ANOTHER BANK. I've added Greenwich Bank & Trust MULTIPLE times and I'm STILL not allowed to transfer online. I've called Greenwich Bank & Trust and the only way I've been able to transfer money has been to WRITE A CHECK FROM MY GREENWICH BANK AND MAIL IT TO CHASE. I've done that MORE THAN ONCE and it's NOT CONVENIENT. I'm on a LIMITED INCOME and I DO NOT HAVE MONEY TO SPEND ON STAMPS.

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Dave S
, US
Dec 20, 2010 10:12 pm EST

During the process of making an on-line payment today, Chase Bank's system froze during Authorize and would not let me print out the Confirmation information.

I called Chase Bank but after talking to four people, two of which had poor working telephone systems, (I was on the phone for approximately 30 minutes), the issue never was resolved. This was also at a bad time for me to be wasting my time on this.

This is not the first time I have had a problem with their Customer Service concerning Internet payment issues. One time they requested that I do something with the computer I was using and it actually made things worse!

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Wisdomway
, US
Sep 05, 2010 1:47 am EDT

95% of the people who complain about a bank is usually the ppl who dnt know how to administer their money and always complaining on how much the bank charges in fees and i agree, times are tough and bank fees are ridiculously high, but the bank wont charge a fee if u know how to take care of your acct and your register is always up to date.

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EREM
Miami, US
Jul 06, 2010 2:06 pm EDT

Chase Customer service is the worst. you they haven't transfer my reward points to my new ATM account. and I keep calling and they still haven't done it, CHASE PROMISES STUFF AND SERVICES THAT THEY CAN'T KEEP THERE WORD TO. I HAD FRAUD DONE TO MY ACCOUNT AFTER TWO WEEKS OF OPENING ACCT WITH THIS BANK. WORST CUSTOMER SERVICE.

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markmurman
,
Feb 06, 2008 11:30 pm EST

A man from India called me an American pimp and hung up on me. He said I was a miserable pimp. One of Chase's employees. This was after I got the large interest increase.

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JPMorgan Chase inexcusably bad service

Chase froze my husband’s account because of an identity theft alert on his account. Chase never called or alerted my husband about the status of his account. The bank refused to allow him to make a deposit or cash any government checks. Which is apparently against the law in this situation. The bank required for him to prove his identity with social security which he did but the account remained frozen. The bank, however, continued to charge fees for all of the electronic transactions that were preset with online banking. They also considered allowing an electronic debit for 999, 999, 999.00. Over a week has gone by and they remain determined to collect the nsf fees that they tacked on from all of this mess before they will even consider to open a new account. Their policies don’t make sense. The customer service is appalling and I would never trust or recommend any business affiliated with Chase.

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gcl
, US
Jun 03, 2010 7:39 pm EDT

Chase set up an automatic payment with my checking account without my knowledge. Cost me $300 in overdraft fees. When I called and asked why this was set up and who did it and how, they couldn't answer any questions! Just played dumb and said "I can't see who set this up". I went through all of my documents and there was never anything that agreed to automatic payment. They apparently pulled my checking account info off one of my checks. Never did get my money refunded but they did stop it from happening again. They are crooks.

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joebanker
Montgomery, US
Jun 03, 2010 7:17 pm EDT

Hi! Chase Bank has violated three federal banking laws. I do not have time to expand on this. Please contact a lawyer if you can prove that a government check was not properly handled.

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JPMorgan Chase principal payments

I submitted an separate payment for $5000 additional principal from a monthly statement form I received. I have automatic payments on my mortgage loan taken monthly direct from my bank. At month end, my bank statement showed no monthly loan payment was taken out. I called to ask why, they indicated they had take the $5000 and applied it to may and june loan payments and the balance was put towards an additional principal payment instead of the whole $5000. I had indicated on the form that it was additional principal when I sent the check and they admitted the error. However, they would not correct it because it would show a delinquent payment for may and june on my credit report. I asked to speak to a supervisor and was put on terminal hold. Thank you, Chase, for your committment to customer service...

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JPMorgan Chase interest charges after closing account

I paid my Chase Visa balance in full and requested the account be closed. The following month I received a statement saying I owed them $50 in interest charges. I called and got someone who could barely speak english that said it was 'impossible' to reverse these charges. I asked to speak to his supervisor and he argued with me for 5 minutes about how his supervisor couldn't do anything differently. I had to ask 4 more times to speak to the supervisor and I finally was connected to her. She kept telling me that I had to pay the balance in full for two consecutive months before interest charges would stop accruing. I asked her how then, do interest charges EVER stop accruing? If you pay your balance in full there is nothing to charge interest for. Do not do business with this dishonest, customer-gouging company! They got their bailout and do everything they can to squeeze more and more money out of their customers. I think they are dishonest and criminal and told them so. They don't care about anything except making their executives richer.

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JPMorgan Chase threating to charge off a account that already was paid

I received a call from Chase Health Advance on yesterday about a payment that was due on the 23rd of May. I mad the payment on May 29th over the internet which they indicated that it was not showing on my account. I got into a Heated argument with them which they called my work number and they were informed not to. I requested to speak to a supervisor and I Spoke to a Ms.Elizabeth Rose that indicated that she was part owner of the company. I them spoke to Mr.Doughty that indicated he was the highest supervisor in the company and I coudlnt speak to anyone but him. He then put me on hold which he was very disrespectful and I hung up the phone. They threaten to charge off an account that has not been any were close to ever being 30 days past due. I will never do business with these people ever again. Just to add food for thought the payment had already been made when the call was initiated.

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JPMorgan Chase bank hits panic button on customer that asks for fee's to be reversed

On June 1 2010 I walked into the Chase Bank by my home. Prior to walking into the bank I noticed that I had fee's that amounted up to 340.00. I called the 800 number to ask if any amount of the fee's could be waived. I understood that it was my fault as I thought I had a direct deposit set up and it did not come through so a lot of small transactions hit. As a courtesy they reversed 70.00 in fees. I was grateful but pleaded with them that it was not enough. They advised me to go into my branch and ask for additional fee's to be waived. Since Monday was a holiday I went inside my bank that I have banked with for over 2 years to ask for help. The employee must of had a bad weekend because upon me sitting down she was very rude. I asked her if she could help me by reversing fee's and she stated NO! When I asked why she stated that this was not a banking error. She said that she was not going to reverse fee's for a person that could not budget a check book. I then asked her if she would get me a manager and she told me NO because the manager was going to tell me the same thing. I told her to let the manager tell ME NO not her. As I was walking away from her another associate walked up to me and starting speaking with me. He ask me to wait while he went to get the number to the executive office. Next thing I know I am swarmed by cops. Come to find out the first associate hit the Panic Button. The cop that was in charge stated that I had to appear in court for Criminal Tresspassing as I did not leave when she told me to and Disorderly Conduct for raising my voice. When I explained to the cop that I wanted to close out my account due to the fact that she was being rude and disrespectful to me and she refused to give me my money that was when I got loud. He said too bad (I have the recording on my Black Berry) she was not a victim and I was going to have to appear in court. I asked if I could get the rest of my money out and I was told NO. I would need to go to another Bank to handle my business.
I was humiliated and mortified. Never in a million years did I think I would be breaking the law when asking to speak with a Manager. I have had to retain an attorney because this was something that needs professional attention. This is a Bank that got Millions of dollars in Bail Out Money but still will not lend any money. This is a bank that allows their employees to call the police when a customer asks for a manager.
I am outraged and I would like that employee FIRED and Banned from the Banking industry...
BTW, they never did give me my money back I had to go to another Branch that apologized for this employees behavior and closed my account immediately.

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khloee04
ft wayne, US
Jun 01, 2010 2:12 pm EDT

i call bs. i am betting you were screaming and cursing at her

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JPMorgan Chase - loan modification fraud

A class action suit should be levied against Chase Mortgage for loan modification fraud. I started the process of modifying my loan after my income fell by more than 50%. I started this process in Feb. '09 and it is now 17 months later and still no answer. I was essentially guaranteed it would only take 3 months but still no answer. I had an excellent...

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1:56 pm EDT

JPMorgan Chase buyer beware

I was a credit card holder of Providian Financial Services, until it was taken over by Washington Mutual, then about a year ago, it was taken over by J.P. Morgan Chase. In the four years I had this credit card I never had any problem with Providian or Washington Mutual. When Chase took over, I was mailed a letter stating that my APR would be arbitrarily increased by 12% due to the sagging economy. I was given an opt out option to the increase if I was willing to close the account and pay off the balance in regularly monthly payments, (just as I had been), but the card would be inactive and I gladly accepted. I closed the account to keep my APR 9.9% and all seemed fine. I shredded the card, and planned to pay off the balance. My APR did not change for 3 months, when one day I went online and found my APR to be posted as 22%. I called the customer "service" department and was told that they never promised me an opt out and that in fact, they showed no record of my conversation with customer service 3 months earlier! I told them the name of the person I spoke with, the date and time, (as I always write notes with stuff like this), and they denied having anyone by that name working for them. I told them they are committing fraud and that I would report them to the Federal Trade Commission and all agencies I could to include the Better Business Bureau and the person I spoke with said, "you can do as you wish, your APR is still going to be 22%". I told them it could be a cold day in *** before I submit to corporate greed and strong arm business tactics. I also told them they could find someone else to try to screw because the screw was coming back to them this time. I told them I would NEVER pay a dime on this account until the lowered my APR back to 9.9%. I had NEVER missed a payment in all the years I had the card, nor had I overdrawn it. I was I admit paying just over minimum payments for the last 8 months but I was in good standing and should not have been levied a 12% APR increase due to an economy they helped to destroy. To this day (a year later), Chase has not seen a DIME of my money on a $8K account and they will not. I will let a judge lock me up if that is what has to happen first. And believe me, I will get media attention then! I defaulted on the account and my credit rating has suffered, BUT, they are doing it to MANY people and the credit card I just got (through my new bank) is 12% APR and they said not to worry about Chase's ding on my credit report as pretty much everyone affiliated with Chase got hit with this massive arbitrary increase and that numerous people are refusing to pay now. Chase just reported a 3.3 BILLION dollar profit for the first quarter of 2010, and it is from arbitrary increases on otherwise good customers unwilling to stand up to them. I for one will stand against this monster and fight. I can tolerate a low credit score as I don't buy major purchases and rarely use my credit cards now. I still have two others in good standing, so Chase can kiss my ***!

It is my opinion that Chase is a criminal organization and I predict them to be before the feds eventually for their extortion and I hope they collapse to the ground.

A truly EVIL, DECEITFUL, and GREEDY company. BUYER BEWARE!

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khloee04
ft wayne, US
May 29, 2010 1:37 pm EDT

wow. YOU trashed YOUR credit to spite them. That is deep.

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11:21 am EDT

JPMorgan Chase holds release of lien too long

I did the financially responsible thing and bought a car with cash from a private seller who unfortunately had a loan from Chase Bank. I met her at the bank on May 15 and paid off her loan with cash. The bank representative converted it to a cashier's check, said it would be forwarded to the loan department and I would receive (with their customer's permission of course) the release of lien within 6 days. It is now the 26th and I still have no release. I am still unable to use the vehicle I have paid insurance on since the 15th because I cannot transfer the title and plate it...so it sits in my driveway. I called Chase (the local branch the seller uses in Okemos, MI) and was told by a female that it takes 15 days to receive the release of lien. She offered to have Corey from the loan department call me to see what he could do. To his credit he did return my call the same day. However when I told him I would tell all my friends and family what a poor experience I have had with this bank he hung up on me.

Bottom line...avoid Chase if you care about customer service or expect them to act in a timely manner.

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khloee04
ft wayne, US
May 28, 2010 11:53 am EDT

they have to release the lein with the BMV so it takes a while. the goverment never moves fast...

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

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Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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JPMorgan Chase contacts

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

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