JPMorgan Chase
reviews and complaints

Yesterday I went to the chase bank by the mall because I have an account with chase . ( I'm disabled and going through the determination process and I walked about a mile each way my disability is copd with bolus emphazemia and Athsma . When I got there yesterday they had to informed me that my account had been closed . The reason I was going there lol n the first place was to cash a third party check form my GF that was issued to her form a state correctional institution ftom OR . So that I can eat litetly I did not eat yesterday because I didn't have any money and i won't eat today either . So in s nut shell the gitl yesterday says that she needs 2 forms of ID we determine that my utility bill will work for the second form of ID . But I going to have to come back the next day . When I came back the next day I was treated like crap and told that I can't open an account with a complete third party check . No I was was just following the advice and guidance that you employe gave me I had a athsma attack on my way home and had to be rushed to the hospital . I want the women fired that I dealt with today or I will sue .

I wish I would have seen all the negative reviews before I started a refinance with Chase. I have my main loan with them and had started working through a refinance with a different company. After they found out they sent a letter stating they would like a chance to match or beat the offer. I contacted them and informed them of what the other company was offering.

At first they seemed to be working hard to match the offer and came back saying they would match the lower rate and I was save on fees since I already had the escrow account with them. Also some of the other listed fees were lower. I was super excited and thinking I could trusts them let the other company know I no longer wanted to move forward with my loan application. After this it all went to Hell.

I was informed that the rate did not lock even though I was told it was locked. The day after it was supposed to have locked the rates shot up. So now if I want to get the same rate I will have to pay an additional $11, 000. So now I have no options of getting the rate I was promised. The seem nice and talk as though they are trying to help you out. From my experience it seemed like a calculated game to try and get me to stop my other loan and keep me with Chase with the same loan. They did say they will refund the $500 dollars I paid but that is still a kick in the ### since the reduced interest rate would have saved me a bunch of money.

If you get a loan somewhere else and they sell it to Chase then you are probably going to be ok because they have to honor the loan contract you signed. If you start with them they are going to screw you over.

I made two two payments of $25 on 11-15-16 the next day both payments was already posted to my banking history but chase had to take back a reversal that they gave me on 11-16-16 and i had some funs left in my account for gas so long story short after Chase Bank took the reversal i was overdraft $11 and some ç. And right the way after i received my account was overdrawn I called customer service and they explained everything about the reversal is the reason why I'm overdrawn and it not a regular charge that i don't need to worry about any other fees but on the 11-17-16 i received an alert said I was overdrawn by capital one which was already posted on the 11-15-16 and i had fun left in the account reversal was supposed to be the last transaction in my banking history with chase but it bbecame the the first or second before the two payments of $25 so i become getting charged fees of $45 and some ç. And regret every second i had an account with chase and i keep getting fraud. If I didn't got fraud i wouldn't have to go through this situation this morning. It's really sad be careful people choose your bank wisely thank you

I received a letter that Chase bank will close all my accounts checking, saving and credit card. I thought this might be a scam. I went to the bank and asked and the manager of the branch confirmed that to me. I asked about the reason and she did not give me any reason. I had these account for about 20 years and never had any problems. During the whole 20 years my accounts never went low in money and always pay my credit card in full before due date. I called the main office of the bank and they told me that they want to end the relationship with me. I asked for a reason and they said it is confidential and refuse to say why. This is very ridiculous after all these years the bank just close the accounts with out giving any reason.

I order some stuff from amazon they took the payment out of y checking unit 11/08/16 of $56.49 and refunded the money back on 11/08/16 towards my account but chase put it down as ach credit and never applied it towards the remaining balance of $29.18 I gave them chances after chances to fix it they refuse to do it they blame it on amazon.they know it is a refund

I moved from the US to the UK and tried to transfer some of my funds out of my account. Chase seen this and blocked my online banking! When I rang their "customer help line" they asked me to vertify the exact date amount of transactions in and out of my account- how would you know this information without access to your account! I was able to provide my passport details, date of birth, date open account, major transactions, Social security, address etc and still they would not unblock my account. Next they said the only way to get the funds would be to close my account. Hour and Hours of international calls to their helpline- letters sent from chartered accountants they still did not send me my cheque to close my account. This process has taken over two months- 15 hours of "paid for international calls" and where am I ...NO FUTHER! NEVER BANK WITH CHASE! They offer no services for international customers and do not have the technology or resources to verify international customers when things go wrong- on their side. Yet with all of this they are still charging me $12 a month for my account!

I lost my debit card. It was used by someone and 1200 ! Dollars was removed from my account!...chase, to which ive never had a n issue regarding a claim before when these clever con artists and hackers got to work, claimed that " ive taken that kind of money out before so they're denying it" !. PONIT BLANK once their WORKING CAMERA'S see that someone other than the acvount3 holder with draws money, and a claim is filed, they should replace it! Wtf are cameras for?...pissed and closing my account in the morning...

Went to Chase on 10/10/16at Rancho Market Place in Burbank CA to cash a check from my husband business account. As I was catching a plane in 3 hours. I supplied signed check and ID.
I informed teller that I didn't have an account at Chase but did tell him I am an officer on the business account.
This teller then proceeded to check if I have an account for 5 minutes finally he said you don't have an account with us. DUH, I informed him of this from the beginning.

Then this teller said he couldn't cash the check, but then stated he could after a new accounts person that knew me said he could but there would be a $8 fee and would need to supply additional ID. He then took another 5 mins. to cash this check.

I knew there would be a fee and I provided all items that were needed from the beginning, but this teller had no idea on how to handle this.

October 8, 2016
I was never informed by Chase by mail or letter that my old ATM would be closed yes I did receive a ATM card. So Chase cancelled my old ATM card without my permission or notification at all. I had an emergency thanks Chase for making life just a bit more stressful. Then I get to the ATM machine and ATM area of the bank smells like a urinal. There's about 15 people waiting to use the ATM its so bad the line is outside of the bank. I'm sure if Chase corporate could take some of the space they don't use inside the branch to expand the ATM area to make it more comfortable for its customers. Customer Service was so rude when I called as if they are doing me a favor.

On sepotember 30, 2016, I sent a quick pay to a friend through my chase quick pay account. I have a chase checking account as well. The process seemed simple. She is not a chase customer, but quickpay says that all you need is the persons email or mobile number to send/receive the funds. And, it quickpay claims that if the person is a wells fargo or boa customer (Along with another few banks) , the money will be released immediately-not longer than 24 hours because those banks are within the network. And so, I sent the money using the correct email address and my friend got an email from chase and then went on to register for quickpay for non chase customers and then was transferred to her bank (Either wells fargo or boa). However, she never received the money and I got a message saying transfer was completed. Now they say it went to wrong account and we may have to wait undetermined amount of time in order to correct issue. I suggest never using chase quikpay unless the person has a chase account. Chase didn't even offer to return my money while it was being investigated!

The Lantana, Florida branch on Lantana Rd. is the worst branch of ANY bank I have ever been in. Not only do they ignore customers waiting on line, with just ONE teller no matter how long the line is, but they make rules up as they go along, nothing in writing and all you can do is steam and curse them out...its been going on for 5 years and I have had it.

I am removing all of my money (well over 6 figures) and leaving a balance just for my own convenience. They can all go straight to hell...especially after it was MY tax money that bailed them out in 2007.

This incident occurred on 9/8/2016 but the history of the complaints is too long to note. I don't really care any longer as I have other options of which I have begun transferring money to.

The best they can do with this branch is close it.

Chase Bank is the bank I have been with the longest.

Recently, I set up check mobile deposit so that I could submit checks via the mobile phone check deposit option. It was working great! Then, the bank blocked the feature without my permission. I have since then contacted them various times in the past few months to reinstate it, and they have refused to provide this service again that I am supposed to have as a customer.

I want this feature back because I thought it was a great addition to the bank services. As a customer, I am supposed to have this feature available.

The new Chase.com website is a big loser! It's slow to load and hard to navigate, but my biggest concern is that with my Windows 8.1 software and new-ish computer, I had to click the "Pay this Bill" box several times before being directed to the confirmation page to follow. The problem, as we all know, with clicking a Payment box more than once is that you can pay the bill more than once! What if customers overpay their credit card bill and then receive chargebacks from their bank, or bounce checks and auto-payments? It's bad news, Chase, and needs to be fixed. You got ripped off. Go back to the old website...it worked very well. I've been a Chase card customer for many years, and I have no other complaints...never have until now.

My accounts have been shut down for an unknown reason. I cannot find out why unless I go to bank with 2 forms of identification or receive a code on a cell phone. Going to the bank is not convenient since they close at 5:00 p.m. and my cell phone is dead right now, not taking a charge. When I called back to see if this ridiculous procedure was true, I was told they could no long text a code to me, my only option is to come into the bank. They were not able to tell me if both my accounts were shut down or if I had access to my money. Ridiculous and discriminatory against people without cell phones and unable to go to branch during the regular work day.

I moved all my retirement money to Chase. I met with an advisor and said I wanted to invest 100K in a safe conservative investment that would make 1% or more PA. I repeated several times that I did not want a lecture on bonds going up and down and I made him promise he would never use the term 'in the long term' (I am 82). He agreed. He showed me that his choice of bonds would earn 4% PA. Of course I did not believe him but I would have been satisfied with 1% PA. After 3 months the bonds had dropped $3000 and furious I told him to sell. He refused. Six months later the bonds dropped to $9000. I told him to sell. This time he followed my instructions. I demand now that I at least should be compensated $6000 since he did not act on my instruction. JP Morgan now refuse to talk to me. I intend to contact the SEC and a lawyer. Chase clients...beware!

I opened an account with Chase last year. Loved all the features, used my account accordingly, minimal times I over spent or charged an NSF. My boyfriend and I deposit US POSTAL MONEY ORDERS on a regular basis. They are donations for our fund, etc. On Friday, June 10th, I deposited 3, 265 dollars of Money orders into my account. Majority from [protected], few from [protected]. My debit card declined the whole weekend following, I chalked it up to travel. I have to call THEM on Monday only to hear my account is CLOSED and my deposits are being "reviewed". At this point I'm starting to get frustrated. Why didn't they call? Why wasn't I contacted? When asking the reason for the reviewing of my deposits, I was told "They're more than three years old" Okay? Just FYI, FIVE of them were more than three years old (out of about 20), and US POSTAL MONEY ORDERS have NO EXPIRATION! So I wait a week, call back, "still in review", in order to release the funds I have to have the ORIGINAL receipt (I'm the receiver, why would I have that?) and now they wont release my funds that were in the account before the deposit AND flagged my account for fraud, so now I can't open an account elsewhere. Now, I'm VERY frustrated.After bugging consistently until the 24th, I'm finally told I'll be sent a check for my funds. THANK GOD. These are legitimate US POSTAL money orders, written to me, completely valid. Received a check Monday, to the tune of TWO HUNDRED DOLLARS. ARE YOU KIDDING ME! So here I am, calling them AGAIN. "Mam without original receipts we can't release those funds to you" I finally said I was going to lawyer up. The representative HUNG UP ON ME. Here's my problem with this:
1. If you didn't want to cash them, why weren't they returned in the first place?
2. WHERE DOES THE MONEY GO IF I DON'T GET IT BACK? They wont tell me
3. If they're NOT fraudulent, but old (with no expiration date) why was my whole account closed?
Finally, I walk into the original branch, where deposited, and have them call. He FINALLY gets an answer. I have to get with the US POST OFFICE to try and get copy of receipts or a "good will letter". Easy enough right? Go to post office, they've NEVER heard of this and have NEVER been able to give receipt copies or do "good will letters". So basically I just made Chase Bank $3, 265 richer. No real explanation. NEVER BANK WITH THEM.

I sent a check to Chase Mortgage Claims Department on April 13, 2016 from State Farm Insurance Company with a letter that stated:

I have attached the check from State Farm Insurance to repair the damage and replace the deck which fell from the house. Please endorse and return to me at the above address.

Chase Mortgage cashed my check instead of endorsing the check and returning to me. Since that time I have spent hours upon hours on the phone being given the runaround about the refund of those funds to no avail.

I find it extremely humorous that they cannot provide me with a refund.

This is the worst customer service that i have ever received!
i am an upset consumer!
2 months ago i go online and "payoff" the account by what is showing to be my remaining balance, i then get another bill for another $11.38?! against my better judgement, i pay the amount and now i get "another" bill for $.20?! really?! this is a poor way to retain customers by keep charging them additional monies when i thought i was paying off my account, twice?! your non english speaking rep, keeps insisting that there were additional interest charges...
This is about principle to me not the mere 11.38 and the .20.

My account was being hold because chase think someone have been using my credit card so they haven't let me use it or Even send me a bill. I just got a bill 2 days ago and when I go online they start to charge me an late fee of $25 when they didn't even send me a bil. Also my owed balance is show different from what I was calculate and I contact them and they don't really answer my question. All they say is I can check my previous balance for 90 days on my account but I check the whole year and add all together is different from the amount they give me. Now I got to pay more than what I owed also I the late fee got my credit bad when I apply chase in the first place is was because I want To build my credit.

I am writing you this letter in order to express my profound disappointment followed closely by a high level of frustration and dissatisfaction with the way my case was dealt with by the claim department.

Last week I decided to call the claim department to ask about a possible claim related to my personal account. Back in December 2014 the 14th, I had made a purchase online with a company based in India, SEAddons, for the amount of $1149.00, assuming that I was buying a package including PHP scripts and internet services.

Since the purchase, the company has been very evasive when asked about the nature of the services provided, products and even the "FREE" features supposed to be included in this particular package. I would open "Support Tickets" weeks after weeks in order to make sense of it, only to receive very vague answer, often with a very condescending attitude towards me, trying to make me believe I didn't understand what I was buying.

Tired of this situation, I decided to call the claim department in order to ask about a possible dispute for this case. I made sure at the time to explain all the details to the gentleman on the phone, who did not show any interest for my case, trying to make me say on the phone things that were not related to the present case. Moreover, I could sense in the tone of his voice that he was potentially offended each time I was mentioning that the company based in India might have tried to pull a fraudulent sale on me, hiding behind the fact that they are indeed located over-seas, with a 0% rate of success in trying to contact them over the phone. As some point, as i was trying to confirm the original country of this company by looking up the phone number country code, the teller said with a typical strong accent " I know ", implying that he was himself from this country.

Nevertheless, the claim was filed, and I received a temporary refund of $1149.00, only to receive another email two days later stating that my claim was denied, as Chase Bank has determined that the amount of the transaction was correct. Following this statement, I was explained that the temporary refund would be canceled. No need to explained you that I felt immediately let down by my bank with such poor explanation about why the case was being closed, specially considering the fact that my dispute was never about the price not being correct, but rather about myself making a purchase online with a company based over-seas that never delivered the goods.

I decided to call again the claim department in order to express my disappointment with this decision, and also to ask how possibly this decision was made in such short amount of time, and specially based on the obvious wrong problem, as the price of the purchase was never questioned per se, but rather the delivery of the items purchased at the time. The new claim specialist could sense that I was very frustrated and upset and ask me why I was feeling this way, and for a second time I explained again my full case in details, spending another good 30 minutes so my concerns might be better understood this time.

At my huge surprise, the teller told me that the first person involved with taking my claim never put anything about my story in the notes of my account, but rather did a "Standard Claim" without explaining anything at all about the dispute with the company based in India. How this could even be possible after took the time to explain everything with precise details at the time? Could it possibly be because the first gentleman got offended about the nature of this claim? I cannot answer this question with any certainty but the fact is that the second gentleman said that my claim was filed the wrong way, thus his decision to cancel the first one in order to filed it again with this time the proper details about it. He told me that he really understood my frustrations and even that he would be feeling the exact same way if he was in my shoes. he apologized many times for the inconvenience that the situation may have caused, and assured me that Chase Bank valued my business as a customer.

The second claim was then filed on Friday evening, a second temporary refund was processed, and again at my huge surprise, on Sunday evening, I received another email stating AGAIN, that Chase Bank has determined that the price of the transaction was correct, and that the refund would be canceled. Can you only imagine how I felt reading this email? How disappointed and frustrated again as i realize that the email is exactly the same, words for words, compared to the first one, starting to understand that maybe these decisions have been taken regardless the seriousness of my situation with this company. So I decided to call the claim department for a third time, but this time, with the intention to speak to a supervisor or a manager only.

On my third call, I ended up speaking with Dleon, a supervisor. This person asked me how they could help me today, in a very nonchalant voice, and let me explain again the whole situation for a good 25 minutes, without a word, in a perfect silence, to the point where i had to ask if he was still on the line. He did not try at all to understand what happened by asking questions or even trying to investigate further the problem. Instead, Mr DLeon came to the conclusion that Chase Bank does not have any way to check that I never receive what I purchased online for $1149.00, and even had the nerves to say that " maybe as far as we know you could have downloaded the scripts on your computer, use all the free services, then delete everything and say you never received them ..." ... REALLY ?

I asked this person, as I was getting really upset, if he just called me a liar, and if he thought that I would be spending my time on the phone, over 3 different calls, with a high amount of frustrations and disarray, for nothing, just killing time ? But his only answer basically was that it is my words against the company and there is nothing that can be done in this case. I thanked him for his time and hanged up the phone, stating to wonder if I had made the wrong choice in opening 2 new accounts in 2012 with Chase when my main Bank is with USAA ( both my wife and I are Air Force veterans).

With such a dispute, I would expect Chase to give me the opportunity to prove my case, but instead I was humiliated when the supervisor even thought about the possibility of me trying to put myself in the middle of a fraudulent claim. I cannot express how I feel as today, realizing that nowadays, in 2016, people can literally steal from honest customers online and moreover, get away with it. And if the aggravation of being scammed was not enough, realizing that your bank institution has no real action plan to help customers in distress is probably even worst.

Frederic G. Dinca