I'm not a customer of Chase Bank but I regularly use their ATM machines. On August 1, 2014. I went to the Chase ATM at the 4420 Kingwood Dr. location. I withdrew $500 from the ATM. The machine (Chase ) took the money out of my account, but the machine never spit the money out. I went into the branch to get help from the manager, she told me it wasn't their problem because I was not a customer. My bank is TD Bank in NY. I told the branch manager I was not moving my car until she did something, either call the ATM company or make good. The branch manager then told the security guard to call the police and have me arrested for Trespassing. I was arrested and spent 24 hours in jail. When I arrived home the next day, I contacted my Bank and explained to them what happened. My bank was appalled. My bank immediately put a dispute on the $500 withdrawal, then instructed me to file a complaint against Chase. TD Bank was livid that one of their customers was treated so appalling. My bank's legal department assisted me in filling out the documentation I needed to file against Chase with the FDIC, Civil Court and directed me step by step.
1. I'm african american and recently moved to Houston. The branch manager clearly discriminated against me. Had I been a white customer, I would have received immediate assistance. It was noted and mentioned by another customer that watched the entire situation unfold. Even the Chase customer asked why the branch manager would not assist me as other customers were waiting to use the ATM.