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Chase Bank

Posted: Feb 22, 2017 by    

annual fee

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We send our statement back to cancel our credit card as the annual fee was more than we wanted to pay since we did not use this card. Had not been used in many many months. They said they did not get the cancellation.
When the second statement came, it was still on there so I sent it again and said we cancelled this card.

Then I got a notice saying it was overdue and I then found a way to get someone in the email message dept. They say the annual fee is due as it was not cancelled in time. I do not understand why it would be fair to charge you for an annual fee that the card has been cancelled and I do believe they got the request to cancel and they just ignored it hoping it would just get paid. I do not feel this is fair or legal and need help.

Thank you
Complaint comments Comments (1) Complaint country United States Complaint category Credit Cards

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N  23rd of Feb, 2017 by    0 Votes
Did you call to cancel your card? Do you have proof of receipt? Did you confirm the address with a representative over the phone? I have never heard of someone sending a statement back with a request to cancel on it. You might as well be sending letters.

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Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
Customer Care Service
270 Park Ave
New York
New York
United States - 10017
+1 877 242 XXXX
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