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Certegy / non-reimbursement of overpay!

1 United States

I notified Certegy that I was closing my account and was told to send them a money order instead of directly withdrawing from my account. They withdrew anyway, my former bank paid and charged me a NFS fee. After being hung-up on by a representative, I finally spoke with a "manager" who told me to send a bank copy statement. This was in November of 2006. I have sent a certified letter and bank statement twice now and still no reimbursement. Last week I was told that I now need to submit a letter on my former bank letterhead in order to receive reimbursement of the $84.00 overcharge they still owe me. This is a horrible company to work with; very unprofessional and untrustworthy.

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