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CeLLC / money taken from acc after contract cancelled

1 South Africa

I cancelled my contract on 4th aug, my airtime was uploaded on the 15th as usual and money taken from my acc at the end of month.The end of sept another payment was taken from my acc but I wasn't given any airtime.I have spent hours on the phone and in their shops, I've sent numerous emails to no avail, yes they have admitted they should have either given me my airtime in sept or not taken a payment, but, still refuse to do anything about it.This as far as I'm concerned is theft pure and simple, I wouldn't think I'm the only one of their customers this has happened to, imagine how much money they are making from this scam it must amount to millions!!I wont give up though if only for the poor customers who don't have the time to spend on the phone etc., fortunately, being retired, I do.I suppose they just think eventually you'll go away.Shame on you cellc for stealing from people, we have to work hard for our money.

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