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[Resolved] Cell Cretentions department

5
M Aug 25, 2016 Review updated:

I have been calling Cell C Retention Department to come and collect the Citrus Mobile Tablet which is faulty. I since logged a call from 14 July 2016 but nothing has happened until now. I am paying for something that I cannot use because it cannot detect the sim card.

I am not happy with Cell C, because I calling them every week to follow up on the matter.

Please guy you need to up your standard.

I had no choice but to cancel the contract, I will go to the other shop where I will get a better service

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Cell C Customer Care's Response · Jul 10, 2019

    Good afternoon Nokukhanya

    We will assist you, apologies for the frustration. Which number can we reach you on?

    ^PN

Responses

  • N
      Jul 08, 2019

    I took a 24 month contract for a tablet and data with Cell C more than two years ago, no [protected]. The tablet broke immediately after purchase but out loyalty, I continued to pay for it for the 24months. After that the debit still went through and I was told that it automatically renews on a month to month basis until it is cancelled. I then paid the amount outstanding but I am still being told that I am owing R90. I have even been listed on the credit beaureo fo something that I have been cancelling over and over again. Worst of all I keep paying this R90 bucks and the cell c legal department number [protected] just rings without an answer. This is ridiculous and it is driving me crazy. I have never hated a service provider like I hate cell c for the hell that they have put me through to cancel a lousy R90. If something is not done about this, I am going to the ombudsman to lay my complaint. Someone needs to answer for my frustrations. I will appreciate it if someone can make sure that this contract is cancelled with immediate effect.

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