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Cell C Red Carpet / phone cover

1 South Africa
Contact information:

I complained to Cell C red carpet, regarding a stolen phone claim that was rejected for unfounded reasons. This could not be resolved and as such I did not want the false benifet of cover any longer
It is now 22 days from my first complaint and 12 days from my second follow up complaint.
I have still not received any confirmation, feedback, or resolve on the matter.
What is worse is that I specifically gave instruction, on both occasions, not to debit my account for any C-cover, phone cover or warranty.
I do not want the service of C-cover on my line at all, as it is a worthless scam that is costing R37.19 with no benefit whatsoever.
I do not want the phone cover(R25) or phone warranty(R25) on my second line, as this is the phone that was stolen, black listed and for which the claim was rejected.
 They do not grasp that they cannot charge me for a phone that I do not have any more and which they will not replace.

This instruction was made with ample lead time before my account was issued, and should have been rectified as such.
Calling the Red carpet service only entails holding for hours and then being disconnected.
Cell C claims they are changing - if that is for the worst, there is a lot of evidence to proof this fact.
Luckily I only have another 5 months to suffer.

Hf

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