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Cell C Csurance / incompetence

1 201 Elizabeth str, Wierda ParkSouth Africa
Contact information:
Phone: 0844789001

Wow, where do I even start? When I upgraded, I got a phone that i had to pay in for, as I wanted a good one. I negotiated with Cell C and paid in a small amount and they were happy and I was happy. I knew that I had C cover on my phone with the contract I had. I did however as them if I needed to take out extra cover, (they have a recording of this)... to which they responded no... you have cover on your package. I was happy. My phone was stolen a few months ago. I had a HUGE dispute with cellC about the fact that they wanted me to pay in over R3000, 00 for a replacement. They said they were willing to halve the pay-in amount... I was not happy as I was told when I asked that I did not need any more cover then I already had. WELL, I eventually got my phone replaced and Cell C said I was good and there was no charge other than the R350, 00 excess. THEN... on the 1st of July, a debit order for CellC went off my bank account for over R3000, 00. I was LIVID. I phoned and after much debating, they said they would organise that I get credited. It would take 3-7 working days. It has now been over 3 weeks, it is the 23rd of July... I still do not have my money back. I have phoned and phoned and phoned. I keep getting told that 'so-and-so' will call you, or 'my system says you have been credited' ... and a bunch of empty promises. My bank account has been overdrawn because of this and I am sitting with between R500, 00 and R600, 00's charges because of other returned debit orders etc. I can't believe the incompetence. I am disgusted, totally and utterly flabberghasted that they can't just fix a mistake... they have had 3 whole weeks... SHOCKING. I am so tired and don't know what to do anymore. I was told this morning again that someone else would call me... nothing yet.

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