Menu
Cell C Customer Service Phone, Email, Contacts

Cell C
reviews & complaints

Learn how the rating is calculated

3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Cell C has claimed their business profile
Get notifications about new complaints and reviews of Cell C. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Cell C reviews & complaints 2087

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Cell C reviews & complaints

ComplaintsBoard
E
9:57 am EDT

Cell C took a double debit order of r688.28 from my account

Cell C cancelled my contract and they collect the phone and sim from me because of retrenchment. On the 28th of August, they took a double debit order of R688.28 from my account. First I want to know why a double debit order and secondly how can they take it, if the contract is cancelled?!

I do not have a income and my husband paid some money into my bank account to buy food for the house. As I needed the money, it was all gone, because Cell C took everything. I am not happy about this and I want my R1376.56 back!

I could not buy food for the house and it was our last money! Really I am satisfy about this and because of Cell C, I can not feed my family this month!

Read full review of Cell C
Hide full review
ComplaintsBoard
H
9:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C cell c and vvm attorneys the worst service provider and legal firm ever.

I have cancelled this contract in around 2006 due to poor service and Cell C that did not met their part of the contract due to poor service and over billing. Beginning of this year 2010 I received a call from VVM Attotneys to pay an account of R23000. I have requested a full break down of this account. Because the amount I am charged with is ridiculous R23000.00 for cancelling of this contract. In the first place on cancelling of this contract I was not told that I am going to pay this amount. My Legal team has also tried calling VVM Attorneys and emailed them to sort this matter out but with no luck. Their contact numbers don’t work at all they don’t reply back on their emails or faxes. But you get screwed up to pay.This is going on for 6 months.

Read full review of Cell C and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Dappertjie
, ZA
Aug 02, 2011 3:12 pm EDT

i did fail to pay my contract thats a fact. I took out a contract for my ex wife and she did not pay the monthly bill. i know i am responsible for this account but i did try to get hold of this firm for how long and after they called me once. now they keep on sending me sms with a number and ref. number but they do not reply on phone calls. this is unexceptable and poor service. MY Ref. number they gave me is 1644447

S
S
Sthokozile Malinga
, ZA
Jan 17, 2011 8:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

These people are absolutely inefficient, I have tried several times to contact them but no luck, I get emails of final demand of their client cell c's money but the banking are not matching, they have not reponded to the emails, yet my name is affected.

ComplaintsBoard
S
12:23 pm EDT

Cell C banking details changed - still debitted wrong acc

I advised Cell C on the 11.08.09 that my banking details were changing and received a email response from Gerald S Mathebula on the 18.09.09 as confirmation that the details had in fact been changed. The account was changed from a savings to a chq account. I also called Cust Serv twice after that just to confirm as I have had quite a few occations where instructions were given and not followed through.

Surprise, surprise, I receive 3 sms's from Cell C this morning @ 05:30 saying that my account is in arrears and my services will be suspended in 2 days! This is unacceptable - not only is my bank going to charge me for the insufficient funds in my savings acc (R66.00) but this could also affect my future credit rating with my bank (Nedbank). By the way, there is more than enough monies in the CHQ account that I had asked them to debit. I want this matter rectified IMMEDIATELY and a letter from Cell C stating that they were in the wrong by debitting the incorrect acc. Also, I want to have them arrange to take the instalment from the CORRECT acc today.

I will definately not be renewing my contract with Cell C when it expires in Dec.

Read full review of Cell C and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tamson
, ZA
Jun 21, 2011 12:10 pm EDT

Cell c is the worst service provider that I have ever experienced! I encourage all who are considering having dealings with this low class service provider to please reconsider. You, the customer, WILL NOT BE NUMBER ONE!GUARANTEED!

ComplaintsBoard
A
10:04 am EDT

Cell C bad service and no response from supplier

I logged a complaint on 02july and again on 09july and up to today, no help, assistance or even a phone call update on my complaint. Does it really take this long to get a call recording, my word is clearly not good enough, the system log is clearly not good enough but the call cannot be traced, so i just have to continue to pay for a contract that i dont have. I cant cancel our three contracts without paying a fee, but i am not gonna renew our contracts when they reach their 24mths. Mine is up for renewal real soon.

Read full review of Cell C
Hide full review
ComplaintsBoard
B
6:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C barred cell phone

For the past 3 years I have been paying my cell phone account r100.00 per month, in this last year my phone has been barred 23 times - the reason is they are using a new system and my payment must now be made on the 20th of every month at the bank -

First of all I have no time to go to the bank
Second of all, why the change, I have been making payments for the last 3 years through an eft

I got an email from the tell the trevor service centre - saying that it has now changed to the 25th of every month and still to datye my phone has not been switch on -

All my airtime has been forfeited

I am really not impressed at all

Read full review of Cell C
Hide full review
ComplaintsBoard
K
7:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C pathetic service

Dear Goons, Ventriloquist dummies and anything else that calls itself a customer service agent at CELL C,

I am writing this complaint not in the hope that anything will actually be done, but so that I have some detail to base next week’s complaint letter on and also to have an email to send around the internet to Friends and Family who may be wondering why I am no longer contactable. Maybe this note finds its way into the right hands at places like 702 and ICASA.

So here is my sorry story.

Sometime last Month, I was called by a sales agent, offering me an upgrade. We discussed what packages were available to me. I stated that one of my requirements was a GPS. We settled on a Samsung STAR. I also requested 2 more things from the agent: I must be given 24 hours notice of delivery and I would confirm a delivery address and also I needed a new SIM card to be included in the package.
All fine so far.

So a few days later, I get a call from home that my CELL PHONE is being delivered and they need my ID number. This was not expected but I could live with it.
I opened the package when I got home. NO SIM CARD was not included – second instruction not followed.

I then phoned Cell C to notify them that I still needed a SIM card. It arrived 2 days later.

I installed the SIM card and it did not connect. I phoned Cell C to get it activated. I waited the required time and when I turned on the phone- No connection.

I phoned Cell C and after holding on for a while, all the time being reminded how valuable my time was, not to mention how much I was paying to Vodacom for the privilege of waiting for CELL C to respond, was told I would now get a new number and a SIM swop had to be done by a very unhelpful agent and I should now call 140 to get this done.
I called 140 but now required my new 10 digit phone number, and because I was getting a new number, could not respond the their mindless requests to enter a number I did not have before I could talk to another faceless and helpless Cell C goon.

I called 145 later and was told they could do a SIM swap and it would take 5 more hours. I tried in 5 hours time – No connection. I thought maybe my phone was damaged, so I put in a VODACOM SIM card – Connected, no problem. I tried the following morning with the Cell C SIM card – no connection!

I then Called Cell C – by now it is Saturday Morning. By now I am more the grumpy: I have had to answer the same THREE security questions - one more time, hang-on for many minutes, explain my problem to a different goon. The only exciting thing is the suspense - waiting for a different story or being given a different task to perform or being told to dial another Cell C number.
THIS TIME, I was told that the wrong SIM card had been delivered for this model of phone and I would have to call back on Monday morning to order a new one. It was the weekend and they can’t help! How insane of me to even consider they could do anything about this.

By this point, I had spoken to at least 6 agents in the week and was no closer to getting a CONNECTION on the Cell C network. And I should call CELL C one more time! I have nothing better to do than find out from their IVR how valuable my time is.

On the Saturday Morning Call, I took a chance and mentioned to the Agent that the phone that was delivered did not have a GPS! What was I thinking …
I was told by the agent that I should not have opened the box. Yeah Right! Maybe at Cell C they train them to use a device without opening the box! They are definitely not trained for anything customer facing.
How could I be so stupid to open the box … to get the phone? Maybe? … and maybe I was looking for the missing SIM card.

I then decided on a new approach – Write an email. That way, there can be no confusion and no need to explain to another of the Ventriloquist dummies the issues –there were still TWO and nearly 2 weeks have passed.

On 26 May, I got a new SIM card. To my extreme surprise, the SIM card worked – for 2 hours. And has not worked since. It is 17 June. It is still showing unregistered SIM.

In the meantime: I started making some progress(?) on the phone model without a GPS: Sipho, a CELL C customer agent, called me and I explained the issue again regarding the GPS functionality that was promised to me. He said he would investigate and get back to me. I had to send another email a few days later to remind someone I was waiting for a response.
I did get a call eventually saying the listened to the recording and my story around the GPS phone is correct. They were telling the wrong person! I knew that…

I have been called a couple of time, asked to read out some insanely long number on the SIM card so they can check something. Each day, in hope, I switch on the phone to see if the poor dumb device can find someone to talk to, but tomorrow is another day in the Telco industry, and I have only been a customer for 3 years – minus the last month of course!

So this is the 5th email is have sent. I have no answers to the two issues.

This is how it will end.
In a week’s time, I will get a bill from CELL C for a month’s contract charge. Possible a charge for 2 SIM cards, neither of which work and then they will say the phone they supplied is NOW old and they cannot take it back. I have carried this phone to work every day for a month hoping that some alien will call and tell me to perform some task and the device will miraculously attach to the network and I can make a call.

That’s some fairy tale!

Is there anybody out there?
Let me explain in 1 simple sentence because I doubt whether there is anyone at CELL C customer service that has an attention span that could read this whole note remember what this issue is about: I NEED A PHONE WITH A GPS THAT CAN CONNECT TO THE CELL C NETWORK> that’s all.

Keith.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
4:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C bad management

bad management at cell c highveld mall Witbank (highveld Mall). cell c employed a young lady (20) as a manager to run the cell c store in witbank! but she is not fit for the position she is in! she is never at work when a client needs to see her, nor she is at home or it is her day off! she is going to be the down fall for that store! i think it is it is unfair to leave her staff members alone in store to do her job for her and run the shop! as manager she must be in store by all time to help when help is needed and to be there to suport her staff members but insted she is never in when we need her and the times she is in store she desides to go home early! emails was send to cell c head office and the so called manager is stil not doing her job so i think you sould give her the boot and get a REAL manager that is willing to do the job! in fed up with the bad management of cell c in witbank

Read full review of Cell C
Hide full review
ComplaintsBoard
C
3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C unauthorized debit

I renewed my 125 control contract in Desember. They made a mistake and put me on casual chat. The phone is for my mom who never really uses it as she can make free calls from work. An amount of R389 was deducted and i contacted them in Jan. Since then i have struggled to get the correct contract and now i receive sms that R255 will also be deducted on the 15th, so that brings the total to R650 in two weeks. I will never take out any contract with them again and will spread the word about there poor service and taking money from people as they can not rectify the problem. I also have a contract with Vodacom now for 10 years and not once i had a problem. Cell C is pathetic

Read full review of Cell C
Hide full review
ComplaintsBoard
M
2:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C airtime

Guys please do something or i am out of Cell C. Why your call charges this much? I can't tolarate to make a single minute call for R8.00. This airtime issue started since you cancelled your free calls on weekend or are you trying to replace theu money! please do something cause at the moment i 'am using two networks and experiencing a huge airtime problem with you. I started using two networks after this airtime problem and i dont recharge Cell C cause it will be a call, afterwards a message, ( YOU DO NOT HAVE ENOUGH AIRTIME TO MAKE THIS CALL) ooh Please!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
12:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C upgrade on control chat 50 ([protected])

In december 2009, I took my daughter to the cell c branch at the liberty mall in pietermaritzburg as her upgrade was due. When we enquired about it they advised us that the upgrade had already been done by a t. Mashifane on the 31/10/2009. When we asked how this is possible they said that cell c direct must have phoned our 13 year old daughter to ask her if she would like the upgrade done and if she had answered yes then they would have posted the actual phone to our physical address and that anyone can sign receipt thereof. Is it legal to get permission from a minor to upgrade her phone when it is not even in her name? We proceeded to ask for proof of this call to my daughter as all their calls are apparently recorded and for proof of the delivery of the phone and to see a signature of who signed for it. They lodged the query for us and asked us to come back on the 10th of january 2010 which we proceeded to do. Upon returning they told us that it still had not been resolved so they lodged another query and issued us with reference number 3970652 and proceeded to advise us that it would take a further 48 to 72 hours. As it still had not been resolved by the 26th of january 2010, I reqested them to relodge the query and they issued me with reference number [protected] and again instructed me to wait a further 48 to 72 hours. On the 29th of jauary I again weht in and as no response was still forth coming I asked them to call cell c direct while I waited. Carol naidoo took the call and proceeded to inform me that I would have to wait a further 48 hours. When I enquired what the delay was she informed me that she would have to track down the waybill for the proof of the delivery and the signature. When I asked her why this information had not been obtained when the original query was lodged in december 2009 she could only state that she had not dealt with the query previously so could not answer this. I think this is purely an avoidance tactic as they know that this is a case of fraud and this is why I cannot get a single honest answer from one person but am put through to a different person every time! This is the final straw and I am now demanding that as this upgrade was not signed for by myself, martin naude', this contract is nul and void and must be cancelled immediately.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
3:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C itc number - waiting a week

Good day

I am very upset with the way that Cell C are treating there clients. I was robberd from all my belongings on my way to work. I then phoned in to get my phone block so that who ever took cannot make use of it. I was asked to fill in a blacklisting form and to fax it which i did immediatly. I found it very strange that they cant pick up my phone on there system because I bought it on Cell C and I used the same sim the whole time. I have been waiting a whole week for them to give my an ITC number because my job requires that I have a phone or els I wont be able to do work (which I need because I am a single mom and I need my job). I am so angry with them I have phoned everyday and are just told that they are still investigating. I want to know what there is to investigate cause it's my phone which I am paying and was stolen I want to blacklist.

Your assitance will be apreciated. I feel like telling everyone what a terrible cellphone network service Cell C is .

Regards
Edwina Kiewiets

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
12:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C network service

It is pathetic that my sister, also using cellc has no problem what so ever with her service but me sitting next to her has a huge problem. My phone is dead I cant to anything on it and my sister gets calls and everthing. So can you please explain that to me I would really appreciate it alot really. It is really irretating cause I have to pay every month but nothing on this service works and if you walk into a cellc shop the people are so damn rude they let you feel as if you're an idiot and I am actually the one paying their salary. I am actually sitting not more than 600 meters from a netwoek server and I dont even have one bar of signal and my sister also using cellc sitting next to me has full signal, how does that work?

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
2:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cell C bad network

i cannot believe how bad the network is with the cell c group. One will think that cell c is a good network seeing that vodacom is their support but i guess its the worst network one could be on. I just contacted the customer service dept of cell see and they advised that the will be almost no newtwok coverage till january next year, how darn inconvenient is that. you guys better do something and fast because no way am i going to keep up with this

Read full review of Cell C
Hide full review
ComplaintsBoard
H
5:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C incompetence

Wow, where do I even start? When I upgraded, I got a phone that i had to pay in for, as I wanted a good one. I negotiated with Cell C and paid in a small amount and they were happy and I was happy. I knew that I had C cover on my phone with the contract I had. I did however as them if I needed to take out extra cover, (they have a recording of this)... to which they responded no... you have cover on your package. I was happy. My phone was stolen a few months ago. I had a HUGE dispute with cellC about the fact that they wanted me to pay in over R3000, 00 for a replacement. They said they were willing to halve the pay-in amount... I was not happy as I was told when I asked that I did not need any more cover then I already had. WELL, I eventually got my phone replaced and Cell C said I was good and there was no charge other than the R350, 00 excess. THEN... on the 1st of July, a debit order for CellC went off my bank account for over R3000, 00. I was LIVID. I phoned and after much debating, they said they would organise that I get credited. It would take 3-7 working days. It has now been over 3 weeks, it is the 23rd of July... I still do not have my money back. I have phoned and phoned and phoned. I keep getting told that 'so-and-so' will call you, or 'my system says you have been credited' ... and a bunch of empty promises. My bank account has been overdrawn because of this and I am sitting with between R500, 00 and R600, 00's charges because of other returned debit orders etc. I can't believe the incompetence. I am disgusted, totally and utterly flabberghasted that they can't just fix a mistake... they have had 3 whole weeks... SHOCKING. I am so tired and don't know what to do anymore. I was told this morning again that someone else would call me... nothing yet.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
4:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C porting

I ported from mtn to cell c a week ago and my number from mtn is destroyed, porting does not went well. No network signal on my phone. "sim card registrationfailure " this massege appear on my phone every time I switch on. Porting department sent me the reference number 835758 which I do not know what must I do about it.

Read full review of Cell C
Hide full review
ComplaintsBoard
L
4:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cell C - Terrible service

My cellc contract phone was stolen while I was at university, on the 11 february 2017. I blocked the number by calling cellc. A police report was filed and a case opened. The contract holder approached pinetown cellc shop during the following week to have a sim-swap. The swap would take 24-48hrs to complete, the employee said I would contacted when the sim...

Read full review of Cell C and 13 comments
ComplaintsBoard
L
2:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C Lied about the services they provide

I took up two phones on contract with the intentions that I would be getting all the services required I took up a 3g phone they didn’t bother telling me that cell c doesn’t have video calling services it has google but I cant even access it because i’ve been tolled that my phone is a new model and cell c dose not yet have internet settings for it, I have been tolled that I would be able to recharge my account even though I receive a 100 free call minutes which of course was blatant lie I have tried recharging several times on both phones but with no success cell c offers poor services even when you need to talk to a consultant you need to make sure you have all the time in the world because it takes a very long to be assisted I want out of this contract but their telling me that I would pay a penalty fee and pay for the rest of the months ahead why should I when they are the one’s who didn’t keep their end of the bargain they made fake promise and now I have to pay for their bad services… I am gowning to the media with this because I have tried to get some assistance from cell c but no one gives a dam! I don’t want to use their services any more I am disappointed and regret my disunion on taking a contract with them I want out they lied why do I have to pay for it?

Lindiwe sibanyoni

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C Wrong delivery / cellphone

On 19th February 2009 my contract phone expired and was legible for an upgrade, Siyabonga Mkhize from Cee C called me and explained to me that I have to upgrade and I will receive a new phone, he then e-mailed me two kinds of cell phones to have a look and choose which one would I go for. It was a Nokia 3110 classic and a Samsung j750. I choose Nokia 3110 classic but to my surprise they delivered a Nikia 5000 which I dont want.

I e-mailed Siyabonga and told him that I dont want what they send cause that's not what we agreed about. He promised to call me back till now he is even not responding to my e-mails. Please help me get what I bargained for.

My name : MW Tjale
Contract number [protected]
contact number [protected]

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
1:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cell C - Contract cancellation

I have been trying to cancel my contract with Cell C now for more than two, almost three years. I have faxed cancellation letters to them which they deny. I phoned Cell C once more on the 21October 2006 and spoke to a lady with the name Lindiwe. Then I spoke to Busisiwe. They gave me a Ref no. The no was ref:1522304. I called again on the 18th of July 2007...

Read full review of Cell C and 17 comments
ComplaintsBoard
M
2:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C No billing statement / invoices

i am an account holder with cell c and has been so for the past 13 months. i have received only two billing statements in this period which i have received jan/feb 2008. i'm afraid i pay an account but i do not have any proof...i also do not have a voicemailbox on my phone and has checked the settings millions of time activated it but all in vain.

Read full review of Cell C and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
thulebina mazibuko
, ZA
Sep 11, 2009 7:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my name is thulebona dumisani mazibuko, i would like for you to send me my billing statements for last year (2008) as from january to july 2008.since january i have not been receiving these statements.i would kindly appreciate if you could provide me with these.my adress is still po box 10257 vryheid 3100.im currently using my sisters adress as i dont have access to a computer.my sisters email address is bridget_mthembu@yahoo.com.

thank you cell c, i havent lost faith in you.
my cellc number is [protected]

M
M
Micha
, ZA
Apr 16, 2009 7:22 am EDT

i have a new contract with Cell C about 3-4 months now, they never sent me any invoices since i opened the contract, i had to call them to ask for the invoices they sent me the last 3 month invoices and now im sitting with the same problem again! this month they made a debit order and never sent me an Invoice before they deducted. what is keeping them from sending the invoices i dont know, never in my life have i recieved such poor customer service! cell C needs to shape up in order for them to keep their clients!

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cell C customer service

Phone numbers

135 147 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cell C?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cell C Customer Service. Initial Cell C complaints should be directed to their team directly. You can find contact details for Cell C above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.