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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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7:22 am EDT
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Cell C the laptop that I sent to glocell for repair

I had a laptop that I took at Altech Autopage Galleria on the 26th of June 2015. A year later the laptop gave me problems and I took it to Glocell Island Circle Offices in Durban for repair that was October 20th 2016. I was told that I must submit the invoice in order for them to book it as I didn't bring it with me which I did on the following day. Four weeks later I phoned to found out how far are they with fixing my laptop. To my surprise the laptop was missing nobody knew what happened to it a week later I was informed that the laptop was at Westwood mall. I went to confirm if it was the correct laptop and fortunately it was . After four months of waiting and going to the branch to get the feedback I was to different story and I was referred to the lady called Nonkululeko who promised to assist me. Unfortunately I was told to come and fetch the laptop. On fetching the laptop Sheldon assured me that the laptop was sent to Head for repair and he can't open it as it had a flat battery. On my arrival at home the laptop was not even touched or fixed. I'm still stuck with laptop that is not working.

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GloCell
GloCell
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May 09, 2017 2:44 am EDT

Dear Valued Client. Thank you kindly for enquiry. May I kindly request you please provide us with your contact details to contact you. You may reach us on 0841234 or email address Escalations@glocell.co.za

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4:15 am EDT
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Cell C messed up insurance..

I have taken out a contract with autopage, and to my knowledge all autopage customers was handed over to there network provider.
As I was with cell c I have been moved to glocell, when taking out my contract with autopage I then took insurance but when moving it over from one company to another the insurance cancelled and I was not advised about this..
My base contract subscription was at 199x24pm but I was paying 260pm for my monthly line rental thinking that the extra charges are for the insurance...
I got robbed a few weeks ago and needed to blacklist my handset, when I called in to enquiry about my phone I was told I had no insurance with glocell, when I went into the store branch in kenilworth the branch manager advised me I was paying for bis but I had a huawei p8 lite how strange is that... I have proff of my insurance that ive signed up for previously. Its been about 2weeks now and no feedback has been given to me, I feel that this company is incompetent in what they are doing. I needed to take out an addition line which was not necessary.. I will be taking this to the Ombudsmen of telecommunications as I feel that ive been mistreated and mislead by this company...
One of the marketing law is, if a company take over another it needs to be with taken with all amendments and if there is to be any adjustments customers needs to be advised...
This is appalling im disgusted by Glocell

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4:36 am EDT
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Cell C services

Good Day

I had a cellphone contract with cell C and decided to pay up and close the contract. I was given a settlement amount and all the details to use to pay up the account. I did all that in November 2016 and the simcard was changed to prepaid. I am now receiving calls that I have an outstanding balance with Cell C that I do not understand. Please assist me regarding this issue.

Regards
Nhlanhla Matsheni
nhlanhla.[protected]@gmail.com
[protected]

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4:36 am EDT

Cell C free ship cruise never materializes!!

In June 2016 we took out a contract with Glocell which stipulated that we receive a free cruise if we enter before 15 June. On 27 June 2016 we received an email voucher from TLC Rewards Glocell [protected] or [protected]@tlcrewards.com) stating that we must call them in November to make a booking. Together with this we also received a Congratulations email saying that we qualify for a cruise to nowhere with the compliments of Glocell. We had to complete the letter and they gave us 3 different dates to choose from for the date of cruise. The dates were 13 to 15 Jan 2017, 27 to 29 Jan 2017 (we chose this one) and then 28-30 April 2017. I emailed this form back to [protected]@tlcrewards.com and I emailed the complete form form back to them on the same date. On their they say they will get back within 10 working days. If you try to call the tel number given no one know anything.
The contract was in the name of Eugene Kotze. Cell number [protected] and email [protected]@gmail.com.
[protected] is the contract cell nr for data we took out.
Then no further contact from them. We kept sending emails. The they got back and said they cannot find any of our info. Then finally on 3 Feb 2017 we got a letter saying that there were too many applicant and it was too overwhelming. They cannot accommodate us.
This is not fair and contract break - especially after all the confirmations and congratulations and chosing of dates of cruise!

Please assist us. We are insisting on a cruise or R8000 cash to book our own cruise.
Thanking you in advance.
This is breaking of contract since we got an email from Glocell in

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Update by Eugene Kotze
Mar 24, 2017 4:39 am EDT

Please sort Glocell that they cannot make promises and just change as they wish!

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9:46 am EDT
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Cell C early termination charge!!!

MSG 1
Morning can I please get some feedback regarding the port I requested not to be done before my contract did its full term.
[protected]
[protected]

I called Cell-C on the 19th on January @ 16:54pm requesting Cell-C NOT to do the port as my MtN contract was still active and that I don’t want to pay an early contract termination fee to MtN.

MSG 2
Morning can I please have some feedback on this matter. ASAP!

MSG 3
Sent required invoice as requested by Cell C

MSG 4

Hi
Have STILL received NO response…….
THIS is NOT how I expected my experience to be with CELLC!

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4:51 am EDT
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Cell C product and service, product is the lte router, sot around r 1999.00 and service at mall at the reds

I am CEO of a company called Acrobranch. I have been very happy with Cell C in my personal capacity since 2002 and decided to move all our branches from Vodacom to Cell C.
This all our managers have Cell C, Cat S 30 phones and we buy the 100 Gig Data bundle every 6 months per park, this we have been extremely supportive to Cell C, sadly we have not experienced the same from your store at Malls of the Reds.
I bought I brand new router there Saturday, and it was faulty so took it back Tuesday as it was in our Melrose park, so had to get in my diary to collect and take it to them. The managers attitude Cale V Rensburg was pathetic, I told him the lady manager is much more helpful as I frequented the shop a few times to buy the Data bundles. He made it clear she was just the assistant and he was the manager, I felt it should be the other way around with that attitude. Anyways the router was faulty and he informed me it would take 7 days. This is not acceptable, we are in a modern era where this is just not possible, is it? Our parks are all connected life to our booking system in Cape Town and our point of sales are life as well, does he expect me to close the park for a week?
I then bough another router from around the corner, they assured me if it is faulty they will swap it immediately. Sadly business lost for Cell C as he needs to process refunds now that apparently also takes 7 days? I also believe these actions are breaking the consumer protection act as far as my knowledge stretches under 7 days they have to exchange with a new unit with as little inconvenience as possible if you can clearly see the thing has no scratch, has not been dropped and it is not the clients fault you sell faulty equipment, but I will email them also to check and state my problem with them as well.
Sadly I think even Government seem to be a bit more helpful than what I experienced on Tuesday, and maybe I could have been happy with most if the person had some decent attitude.
I have to add, I stopped counting how many times I have been to this store that they had no stock, fortunately as I kept on buying around the corner store for a R 1000 more per unit, but at least all their units seem to work, pity Cell C did not have any stock so I would not have had this bad experience to start of with. I will have to reevaluate our change to Cell C - Hoping and trusting this is not the norm ?

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2:25 am EDT
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Cell C contract

On the 2/3 I spoke to your employee Mr Z Green to discuss the Pinnacle 400. While we were busy he was more interested in his own phone & watching what was going on in the store.

I brought this to his attention he did not even hear what I said to him so I am not surprised that this incident has happened.

I explained to him that I need a business contract as that is what I do for a living. He failed to tell me that 0860 or 0861 numbers are not covered on any of your plans.

That is why I needed a business plan as I use these numbers frequently.

I have taken this up with his Boss Carl Brooks who also told me NO Service Provider allows these numbers to be used from the normal minutes. I then sent him a copy of my Telkom bill to show him what he was saying was incorrect.

Now I have to wait 3 months to port my number back to a service provider that I can use these numbers on. In other words I cannot do my job because of your sales person that does not take the time to explain your product correctly.

NOT Acceptable.

All emails are with Carl Brooks If he does not have them I have them all.

I look forward to hearing from you

Many thanks

Pauline

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10:58 am EDT
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Cell C my account/very bad service from consultant and the shop

hi ek het n kontrak foon by cell c gekoop vir 24 maande en het dit klaar gemaak, maar hulle het aanhou aftrek.Ek het later ingebel en daar was vir my gese dat as die kontrak klaar is moet ek inbel en hulle sal dit stop.Ek het toe vir hulle gese dat ek gaan die nommer nog hou en dat dit moet stop, maar elke maand het hulle net gedebit .Het maar toe weer gebel toe se die person vir my ek moet na my naaste cellc winkel toe gaan en dit daar stop.Ek is toe na somersetwes mall se winkel toe daar aan gekom was daar weer gese nee ek moet hulle bel en hulle sal dit stop en so het dit aan gegaan ek is gestuur van bak boord na stuur boord en hulle het net aan hou aftrek.My foon word toe gesteel by die werk me sim kaart en al en ek bel weer in en hulle se vir my ja hulle sien die nommer word nie gebruik nie ek moet na my naatse winkel toe gaan.Toe ek by die winkel kom word daar weer gese ek moet bel toe besluit ek genoeg is genoeg vir 24maande het ek elke maand R139 betaal tot dit om was en vir 13maande nog n R139 toe het ek my debiet order laat stop toe bel hulle my aan mekaar en bill my nog steeds aanmekaar nadat ek my kontrak klaar betaal het en nog ekstra ook hulle het nou n btief gestuur weer vir R1100.37 wat ek moet betaal of hulle swartlys my ek weet nie meer watter kant toe nie en sal nooit soos in noiit my viand eers aanraai om by hulle te koop nie slegte patetiese diens wat ek al ooit gekry het is daar enige wat weet wat my te doen staan nou betaal ek maar of wat groete.liezel

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10:08 am EDT
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Cell C bad service

I was due for upgrade on 15 January 2017 two weeks in advance I go to Glocell at Carnival mall  to pre order my phone in the mean will ! When I go there on the 15 January they told me its not there yet, I ask them if they can deliver my phone to me because I stay far and work the same hours as they, they told me no problem I must just have my prove of residence and a copy of my ID with me on the day of delivery and they will phone me in advance 2 days before delivery! So in that week of the 15 a guy called me and ask me about my upgrade, I told him that I was already by the store and he ask me which phone I want and I told him, he tell that that phone is on back order but a other phone which will cost just a few rand more is better and will be sooner available than the other one can he change it for me to the other one, I said yes please and ask will they still deliver it, he said yes they will phone me 2 days before delivery to get the delivery address it will take approximately two weeks! After two weeks I phone the shop and the lady their told me it was not from their shop that the guy phone but from head office and she give me the ref nr! I phone several times and if I get through to an consaltant they place me on hold or ask my nr they will call me back! What NEVER happens! Two weeks in to February they put me on the new contract which was suppouse to start only in April, I lost all my data that was left for February and I dont even have the phone yet! Then I get through to Devon and he told me the phone was send out and is back in the factory again because I was not their to accept the phone, I was surprise because no body phoned me and when I ask which address it was not even my address and he said he will solve my problem and he will call me back and that also NEVER happens! When I call on the 3 March and ask to talk to an manager they said the managers don't take calls and they are in a meeting! I ask can one of them can call me when they are finnish the lady who answer the phone say no problem and take my nr.  I don't know if they still in a meeting thou it is Sunday the 5 March already but no one call me yet! I phone Monday the 6 March and they told me the stock will be in that week and then I will receive my phone, but nothing yet! When I phone this afternoon the 14 March they put me on hold for more than 10 min and then the phone go dead! I phone back and for another 19 min I am nr one in line en the phone go dead again!

Please I want now my phone or I cancel the contract!

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Update by Elzabie
Apr 03, 2017 6:03 am EDT

My contact nr +[protected] or [protected].
Thank You

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GloCell
GloCell
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Apr 25, 2017 7:51 am EDT

Thank you kindly mam one of our support agents will be following up and provide feedback soonest. Kind Regards Pam Henry 0841234

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3:31 am EST
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Cell C deactivation of cell account

I am at my complete wits end with regards to the deactivation of my cell account without any warning from glocell.

Apart from having sent them several messages on their website, through the george branch, through phonecalls, no one can tell me what is going on.

My phone is also used for my clients to contact me in a case of emergency. I do not even know who to contact anymore to complain.

This has been going on for the past 3 months now. Even the george branch manager doesn't get a response.

I actually don't even know where to turn any more!
I have never come across a company with such terrible client communication skills and lack of work ethic.

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1:09 am EST
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Cell C cell c steals my data and cc drops calls

For the past few months, i've been experiencing some data issues. Every month I would purchase r300 airtime so that I can buy 3gb of mobile data - but every month, in the first 4/5 days, my data is finish. So, before I did anything on my phone, I restricted my data usage on my phone to 2gb. After I applied the restriction, I purchased r300 airtime on 28/02/2017 and purchased 3gb data. And 5 days later, my data is finish.

With this, my phone notified me that I have used 1.95gb mobile data because of the restriction. So, I contacted cellc customer care and it has been hell! Ive bee on the phone everyday since then because im being told I need to give you 24 working hours. And then another and then another.

Your system shows I carried over 215mb and I purchased 2gb. I spoke to 4 colleagues and they all confirmed the same information, which was incorrect. I have never purchased 2gb... Ever! This is when I was told that technical will get this sorted. I spoke to technical, very helpful colleague and she couldn't explain why it said 2gb either. This is when she suggested to raise a data validation case. And told me to give it 24-48 hrs. I did that and ive been on the phone everyday since.

I just spoke to a colleague in technical again as I was misdirected to that department. And this colleague was so abrupt and rude. She said to me, and I quote "well, if you got a text then it means you used it. Theres nothing I can do".. She then went on and coughed over the phone without apologising, sighed when I told her what the issue was, told me theres nothing she can do and then dropped the line.

Im also being told a week later that a data validation takes a month!... A whole month! My data was taken from my phone which I bought with my money and now I need to wait for my provider to give me feedback in one month. Cellc is the only network ive ever used my whole and this is how im being treated, but its okay. My complaint will go unnoticed and my provider will continue just taking data from my phone and money from my account because of my contract.

Im disappointed in the manner this is being dealt with. Ive been faced with nothing but trouble since last year october. It has not been a joy ride and now colleagues drop calls because they're incapable of speaking to someone who knows what they're talking about. Im calling you for help and you tell me there's nothing you can do before you drop the line.

My data is gone! You have my money!... Lets see if im going to be contacted. My name is emmanuel and my number is [protected]

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Cell C poor service

Case number [protected] - logged with Sizakele Sat 4th March 2017
date:
9 March 17 - I just spend 2h15 min being transfer to 14 different people.
No satff member wants to transfer me to a Team leader!
when I spoke to a team leader Cavelo, who transfer me again to yet another person, the funniest thing happend, during one of the transferring stages, I asked to speak to him again {20min later}, - I was told he is off sick and in hospital.
Spoken to: Zama, Figile, Cindy, Sidney, sindiwe, Cavelo, Nomsa, Pelisa and a couple of others!
Pelisa now informs me that she will get the right people to call me some time!
Issues:
2 Years ago I took out a contract [Samsung Neo], was called Dec 16 by Zama to upgrade - I agreed to the upgrade, but kept repeating that I need to use my 071 number and do not need another number on the same contract.
1. my 071 number has now become a pre paid number [done by one of your wonderful staff]
2. Need 071 transferred to the J5 Upgrade contract and made a contract number.
3. Need 064 number [Illegal data contract - not requested] to be canceled - and request a full refund from day 1!
4. Need 062 number [illegal contract - not requested] canceled - and requesting a full refund from day 1!
kind Regards

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Cell C paid my account in full and was blacklisted

I bought a phone and a router on contract worse thing ever, my life was turned upside down by 1 cell c agent that does not know what he is doing .
This was 5 august 2016 the phone was prepaid the router was 2gig day 2gig night closed line the phone we were also aware it had insurance, well when the phone got stolen oh you did not fill in the forms I was told (what forms) talk is cheap to sell a product is easy to sort out a problem made by the company agent they ignore, pass the buck talk a lot of rubbish making it your fault .When you approach and say this is what you told me never .He would say.

The router 2 gig day 2 gig night I used until line was blocked, then I saw my bill it was over a R1000 I was told I used it how can one use that if you only have 2 gig day 2 gig night then cuts off, oh no he said for the phone as well I said it was on prepaid, just pay your account or your line will be blocked .And for the phone it was in use only a short while 2 weeks, the router 2 gig was not useful so I was told to buy a new card and do prepaid I did I bought 100 gig for R999 it will last you a year 2 weeks all gone I took it and stopped using it was costing to much.I complained and Calvin said he would look into it for me for it is impossible to use 100 gig in 2 weeks. Next time I followed up he changed his story you used it .And so on he has no idea what he is talking about bul...all the time

The phone on contract was not in use and was blocked for the phone was stolen
the cell store was also robbed and they had no phones, I wanted to buy a new phone cash, no stock was available, they wail let me know
I said I would like to pay up the phone contract and the router up no the router was R999 and the phone R1999 amount R2998 I paid cash I was told I was in credit of R1200+/- the new phone were not in yet. The agent went to the scanner and put the receipt into the scanner to send to head office . I was happy for all was pd and my account was R0.000 an the 12/10/2016 I bought a new phone and pd with the card machine R1949.00 and also asked for my receipt for the phone stolen and the router pd up R2998 I was told I took it, I did not take it that is why I went back to the store . I was told they would look for it today still nothing .

Then we went to the bank to get a loan to buy a truck cell c had blacklisted us for an amount of R2555.99. I was so angry for I have the receipt that it was pd only after 1 month I was told they found the receipt of the amount we were blacklisted, our name is still on the ITC no one has helped me remove it from legal department at cell c to the shop cell c Tzaneen it is there mistake and no apology my account is still not being sorted out and I am going to take them to court if our name is not cleared by Friday 9/03/2016 for this is not funny anymore I have sent so many emails sent whatapps to the manager of cell c Tzaneen nothing we even did a sim swop for the phone stolen so we can use the min ect it was also blocked . We also found out later the router card was in the phone and the phone sim was in the router .I spoke to Calvin all he said is swop it back what a night mare. I cant believe cell c service is so pathetic I even contacted the owner of Tzaneen branch he passes the buck to his staff I don't know what to do only go to court maby the judge can sort out cause I cant cell c Tzaneen is covering up I also want to find how one can be blacklisted for a account pd up agreement no [protected] A J Du toit id [protected] sim no [protected] and [protected] i also have a letter from the manager Mr Refilwe that i don't owe anything Andreas du toit [protected] i cant always talk am a truck driver my wife Sandra id [protected] cell [protected] email [protected]@gmail.com

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Cell C unauthorized charges

On my LTE account - [protected], I have content services for the last 3 months, when phoning CELL C they advised me that I subscribed to this account via an SMS send to this number. This Siam is in an LTE device and no one accesses this mailbox on that the device, so it would have been impossible to subscribe. The only Company that had this number is Cell C, so how did basebone get hold of the number.

When asked to cancel the subscription the Cell C representative advised me to contact basebone directly. When I requested the number she said I must Google it. Hence no number but Cell c is billing me?

I also requested my Contract copy they have on file so I can see what I signed up for, this was the second request for this, and still no reposing. I Signed up for a build your own package deal with lots of attention to data- I'm in IT so I Understand that 400mb will really never be enough, when I enquired I was told that this was just promotional data.

I need this resolved asap.

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Cell C cancellation of contract

I was transferred to Glocell when Autopage closed. My contract was expiring end of December 2016, I interacted Glocell and they emailed me a Termination of subscriber, and was told to email it to the email on the form ([protected]@seventy2.co.za. I emailed a copy of my id with the termination on 2 December 2017.

Nothing happened, they kept deducting money from my account. After phoning the customer support centre I mailed the cancelation again on 3 January 2017 and got the following reply:

Good day
 
Thank you for your email.
 
Please find below feedback.
Your Glocell contract on Straight Up 50 TopUp with cell phone number [protected] will be terminated and the number migrated to prepaid effective end of January. Your reference is [protected].
Your Glocell contract on Straight Up 50 TopUp with cell phone number [protected] will be terminated and the number migrated to prepaid effective end of January. Your reference is [protected].
Your account must be up to date, your last invoice will be on 01/02/2017. The invoice will include your last device fee if applicable plus any additional usage for the previous month should you have been on an open contract
Your last debit order will be effective end of February.
Please ignore points 2 and 3 should you have been on a Top Up contract with no device fee
Accumulated monthly allocation/airtime will be forfeited upon termination.
Should you require further assistance please do not hesitate to contact our Customer Support team on 0841234

Regards
Matshidiso

The contracts were never stopped and money was again deducted from my account. After numerous phone calls I was eventually informed that the contracts will be terminated on 10 February and that they will pay me back a portion of February's fees. Obviously that did not happen and again another R401 was deducted from my account on 28 February. After another 30min phone call to the customer support centre no clear explanation could be provided. I am encountering a brick wall by phoning the customer support centre and need some help. Thanks

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Bill Meyer
, US
Apr 18, 2018 4:35 am EDT

You are lucky.
I cannot even get through to their "Support / Customer Care" line. All the emails send to them bounce. Even the once from the so-called collection agency.
Also had Autopage accounts that was switched over - told them to cancel at end of contract - which they obviously ignore - and make it impossible to contact them in order to answer queries. Not to mention - they did not honour the insurance contract, and even after requesting to stop deducting for insurance, they kept on putting it on the bill.
They never phone back, they don't answer the Customer Support Line, and their email accounts all bounce.

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Cell C horrible service from cell c - pinetown

I sent my phone to Cell C in Pinetown (Pinecrest Mall) on 28th December 2016 for repairs. I have gone to the shop 4 times in the two months- no one has answers.
Yesterday I called customer care (084140), they told me I should go back to the shop to get another phone. When I got to Cell C nobody seemed have any knowledge of this until I told them what the customer care consultant had said. AGAIN I was sent back without a phone because this time they did not have the list of cellphones I had to choose a replacement phone from.

Cell C has provided a horrible service to me and I will not refer anyone to Cell C. Nobody seems to know what is going on- I even emailed [protected]@cellc.co.za last month, they asked for the EMEI number which I provided within 3 minutes. Today they tell me had I provided them with the EMEI number of the handset the query would have been resolved in January- I have RESENT the email I sent to them initially, no one has apologised for saying I did not send the email, instead I am referred back to the shop.

I am truly angry and disappointed!

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Cell C data contract with free cruise

In June 2016 I took out a contract with Glocell and got a free boat cruise with it. They sent me the form to complete for cruise and had to choose a date. I chose 3 March . Then I heard nothing again. In Feb 2017 I got a mail saying I cannot get the cruise because there were too many entries. Please help since this is contract break.

Thank you
Suzette Kotze

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GloCell
GloCell
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Mar 02, 2017 2:14 am EST

Dear Mr Kotze,

We confirm receipt of your complaint

Yousuccessfully signed up for a 24-month contract with GloCell and thus qualified for a free luxury cruise valued at R8 000.

The promotion has had a staggering response and unfortunately there are no longer berths available.

Over a thousand of GloCell customers and their families received their MSC cruise vouchers, and hundreds have already travelled. However, it should be noted that the terms and conditions always stated that cruises were dependent on promotional availability. We also state that GloCell could change the award to any other offering.

As a gesture of goodwill, we are providing qualifying customers, like yourself, who did not receive their cruise, up to R8 000 discount on their GloCell contract. The discount is valid until the customer has exhausted the available credit. A condition of the discount is that the customer can only use up to R1000 per month to avoid the possibility of bill shock.

Yours sincerely,

GloCell Service Provider (Pty) Ltd

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Cell C cell c contract

To whom it may concern I bought a phone on contract with sell direct for a cell c contract in October. The phone stopped working for a week and I have contacted them for 3 months and said they would have to collect and I could not take it in .I took it to east rand mall cell c in January and they said they would book it in and I spoke to Roelien yesterday and they only booked it in today its been 5 months without my phone and can't believe how pathetic your service is.I want this sorted out by tomorrow or I will take it further.I had the phone for 1 week?

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Cell C incorrect account billing & no refund received

I cancelled my contract in December, when the term of the contract ended. Telkom is still debiting my account for a device I do not even own.
I contacted Telkom 5 times now, & each time all they can say is that they will escalate the matter. They cannot connect me with the Accounts Department, & I have asked for a manager to contact me. Since my last conversation with an agent on the 23rd February 2017, I have not had any feedback from them. I require my refund & correct cancellation.
Please can anyone assist.
Thank you

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Cell C cell c repairs department and c insurance power customer service

Good Day

I am really disappointed with the service I am getting from the Cell C Repair Centre and the C Insurance.

I know the C insurance service is the worst but the funny part is that Cell C is still using the Finrite company.

Let me start with C- Insurance, The service is extremely poor, firstly if you want to claim, which is option two on the voice prompt, you will never get hold of the Consultants but if you want to open the insurance being option one within a minute, they pick up the phone and they all professional when opening the insurance.

If you are lucky enough for your claims, they will answer and hang-up, they are not professional, when you send the claim forms they will never respond nor call you, you always have to call them, while on the claim forms you filled in your contact details being your cellphone, alternative number and email address but believe me, it is a waste of time to complete this section. I have experienced it several times.

I went to Waterfall on the 13th of February 2017, for my Huawei P7 to be booked, the reason why I went to the HQ, I was avoiding a process of taking my phone to the store, knowingly that it was going to take forever to get to the Technicians (CellC Repair ) and the process of my phone being repaired.

My phone was booked by a CellC Tech and on the 15th, he gave me a quote and mine was to complete the insurance forms and send it to their email address, which I did.

I kept on calling the Technician as he was generous and very helpfully, I am not even ashamed to mention his name; Mpho Moopelwa.

The matter was no longer with him as I submitted my claims to : [protected]@finrite.co.za and [protected]@finrite.co.za but I kept on calling [protected] with no answer, regarding the feedback. on the 17th I went back to Mpho he called the C insurance on my behalf and they informed him that their respond is within 24 hours and they also work on Saturdays.

They never responded my mail nor call me, after several attempts, I got hold of them on the 22nd and I was informed that they will get back to me, which I knew that it was a story. They didn’t bother to get back to me.

On the 23th I contacted them and got hold of the lady by the name of Nancy Ndebele, We didn’t start on the good note but she eventually assisted me to get my access but I was told that they are replacing my P7 with P8 lite.

I questioned the reason behind that and I was informed that P7 has lost value and they cannot repair my device, meaning that P7 is equivalent to P8 lite, I explained to the lady that I am not happy with P8 lite as I am aware of two issues that I came across with the phone. I am an IT Technician by profession and One of my users uses P8 lite, it didn’t wanted to connect to the Wi-Fi and the dealer exchanged the phone. The new phone that was exchanged it doesn’t want to connect to Office 365 up to date.

I asked her if it would be possible to get the same P7 as I am happy with the make and P7 but I DON’T WANT P8 LITE, she referred me to the Cell C Repair Centre.
On the very same date I contacted the Cell C Repair Centre and I was referred back to C Insurance, reason being that a customer cannot tell them which phone he wants and he cannot recommend, the decision can only be made by C-Insurance or the Technician who inspected the phone.

I patiently contacted the C-Insurance and Nancy was busy, I then spoke to the gentlemen by the name of Thsidiso, having to explained my query time and again, which is annoying but which option did one have?

Tshidiso made a Conference Call with a Cell C Repair’s Consultant and the lady didn’t have an answer for me base on the question I asked her. My question was why are they replacing my P7 with P8 lite, I know that P7 was discontinued but why are they replacing it with P8 lite, while I am paying R328 for my P7 and R119 for the insurance and according to me and the value of the phone based on my monthly premium, is an average of R5000-7500. While P8 lite is ± 2500 .

She told me that she will have an answer for me the following day, on the 24th no one called nor mail me. As patient as I am, I called and I had to explain my query to another consultant and I was informed that there are no updates on my call, she told me that she will get back to me by the end of business day on Friday and she never did.

I awaited even today and no one got back to me, I called today being the 27th of Feb, I raised the very same question and the lady by the name of Andronica Lekgwale was supposed to get back to me, but it was the story that I was used to by now, she never did and I called again and got hold of another consultant, her name is Lebo If I got it right, she cut me off and now I am at a stage where I cannot take it anymore.

I am requesting an escalation to my call, I need a clarity to why are you replacing my P7 with P8 lite, how are they equivalent while I am paying R328 and Insurance of R119 and the person who is on P8 lite contact is paying roughly R150 and insurance of R69.
The other interesting part that Andronica informed was that I might get a refurbished P8 lite.

Cell C, Is how you treat your customers?

The process of being assisted is way terrible, There is no way I am upgrading with such service.

As a matter of fact I have been using this sim since 2007 but really I am being failed as a consumer, do we really have to complain before we are assisted?

The last question why are you still using C Insurance, how often do you monitor it and are you happy with the reviews you get from C Insurance? The Repairs Centre really disappointed me, I can’t believe!

Reference Number: GPJOH104805
Regards,

Teboogo

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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