The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Celcom / just cannot get basic function right

1 Malaysia

Having three mobile numbers for celcom, i also implemented a simple auto debit for this 3 accounts. First one and half years no issue, then all of a sudden, first my wife number they say bill is outstanding, then after much e mails and time wasted with their most ridiculous customer service, this resolved, then mine. What I cannot understand it is a auto debite for my credit card, all other utilities like telekom, tenaga have no rpoblem, only celcom. Lately since I was travelling, i had an issue went to closer outlet to pay in full, even after that I get calls /sms that bill is outstanding. Is there anything they can do right. Is there no way the CEO of this company can be reached. My mobile is [protected].

Post your comment