I been a CELCOM customer for few years now. So many unnecessary changes been made toward their customers. This issue already been complained and asked CELCOM staffs, but the answer is smile and they are not the one who made the rule. Below are few of their evil techniques to extort customers money.
1) Voice mail service- How many of us asked for voice many services? Hardly any one of us requested for voice mail services from them. But if you call someone or unable to reach them number, your call will be diverted to voice mail. why voice mail? so CELCOM can charge you money! You can count how many times did your call reached voice mails. Can you imagine now, how much do CELCOM suck your money till date? By the way all the telecom providers in malaysia, MAXIS, DIGI ETC using same dirty tricks, I am more concern about CELCOM because I am CELCOM user.
2) If you want to check your call made in a month( bil terperinci), you need to pay money. CELCOM charge RM 3.00. Is it logic for a service provider to ask money to show the list of call made by customers. Isn't it consumers right to check the bill before they pay. I think in the future, they are not going tell you much your total bills. If you want to know your bills you need to pay money too.
Do the Govt knew about all these scam or they dont want to disturb all these Big Players to extract money from public?
Wake up Malaysians, don't let all these evil Big Players extort your penny. Its your bloody money, start to question them back. Know your rights and speak them out. At least those big players will start to realize Malaysia do know their rights and have gut to question them.
I would like to share my recent experience with celcom customer service:
6/5/2011 – i paid my latest celcom bill via maybank2u.
9/5/2011 – i apply to porting my no to other service provider. (being offered better plan)
10/5/2011 – other service provider inform me that my request to porting my no denied by celcom. asked to contact celcom.
10/5/2011 – contacted celcom customer service (1111) to know the reason my porting denied. being told because i havent settle the bill yet. asked to email payment receipt. did that. contact 1111 again after a while to know the status. being told email no longer in used, asked to faxed. did that. after a while called 1111 again to check the status. being told faxed not received, even though my fax machine says fax send and completed to celcom axiata. faxed the receipt again twice just in case, still not received by celcom.
feel unhappy. feel like celcom dont want to acknowledge my payment. being made to understand maybank2u payment will be updated instantly but this already passed 4 days. check maybank statement, money being deducted from account. where this money goes to if celcom does not receive it? register complaint to celcom online. celcom acknowledge the complain.
11/5/2011 – called 1111 again if my payment received. negative. try to checked if faxed received. no definite answer instead person online mumbling about my registered complain and told my complain will take few days to be handled. i just want to know if yesterday fax received. faxed the receipt again. and will call them again tomorrow to check.
feeling victimised and frustrated for being treated like stupid. Feel like celcom doesnt like me to porting (switch to other service provider).
So you people out there just be careful. if you dont have any issue you are ok but once you need to contact celcom customer service, your frustration may begin. maybe that what they want so that you wont bother them... maybe?
p/s - dato' sri shazali, please look into celcom customer service. its ruining your reputation.
Why is celcom being so difficult in handling line migration? Only after registration, I was told I had to wait 24 hours before my line could be activated. Now that it's been well past 24 hours, I am told I have to wait three to five working days. What's the problem, celcom?? And while we're on the subject, why are your staff so incredibly rude and unable to communicate well? They struggle in speaking english and some in bahasa malaysia as well. What kind of standards do you people have in hiring staff? You're a telecommunications company, for crying out loud!! Please step your game up.
Saya Mahda Bin Adi, pelanggan setia celcom, saya sangat kecewa atas syarat-syarat yang telah di tetapkan oleh pihak celcom memandangkan celcom merupakan talian komunikasi gergasi di Malaysia, ini adalah berkenaan syarat yang telah dikenakan pihak celcom kepada pelanggannya untuk mengaktifkan semula talian yang akan di tamatkan(prepaid). Pihak celcom akan meminta pelanggan untuk membayar RM100 untuk pengaktifan semula. Pendapat saya mengatakan ini adalah membebankan bagi golongan kami yang tidak berkemampuan. Saya bagi pihak pelanggan celcom yang setia berharap agar pihak celcom dapat mempertimbangkan semula syarat tersebut sebagai kuasa besar dalam bidang komunikasi di Malaysia.Sekian Harap Perhatian.
~ recently i 've received sms from 'blind website', do no where come suddenly i notice my credit already automatic deducted without any reason. this cases already happen almost every time i top up my credit . pls find out what going on with your internal system.
Oh please, Celcom, I beg you! Please at least let me to connect to internet even its speed is unbearable slow. Please do something about it. You make me so sick. I pay every month but i do not deserve what I am supposed to get.
Celcom: The Master of Conning
Celcom broadband service is full of booby traps and surreptituous additions of fees. With a contract-free broadband internet service, there is supposed to be no termination fee at all. However, the real 'termination fee' is based on the monthly outstanding balance prior to termination. And the monthly outstanding balanced is calculated cheapest at RM98 per month. This means that your minimum termination fee will be RM 98. On top of that, they never send you any notifications. If there is, beware that they will be quite obscure and possibly in the junk folder of email. If you did not take note of the monthly invoice, they will not remind you until the next month. This result in continuous accumulation of unpaid monthly fees, which is done unknown to the user. And if you do leave it for 3 months, it can go up to RM300++. AT THE END, IF YOU DO TERMINATE THIS SO CALLED 'CONTRACT-FREE' BROADBAND SERVICE, YOU WILL HAVE TO RETURN THE MODEM AND END UP WITH NOTHING.
DO YOU WANT TO PAY RM 98 FOR A MOBILE BROADBAND SERVICE THAT NEVER REACH EVEN 50% OF THEIR STATED AVERAGE SPEED, AND GET THROUGH ALL FRUSTRATION TRYING HARD JUST TO GET YOUR EMAIL PAGE LOADED ON THE WEB BROWSER?
THE NUMBER OF DISCONNECTIONS IS ALL SO ASTRONOMICAL (NOT ACCENTUATING). IT CAN BE CONCLUDE THAT THE NORMAL SPEED IS AT 0KBPS.
CELCOM HAS TRULY BECOME THE NUMBER ONE IN DISGRACING ITS OWN SERVICE.
SO TO AVOID ALL THESE VOMIT BLOOD, PLEASE KINDLY AVOID CELCOM FOR YOUR OWN SAFETY AND HEALTH.
On 1st february 2011, I went to celcom blue cube located at the mall, kl. I went there to settle my bill as I accidentally turned on my 3g throughout the night, thus the bill already reached its limit. I also intended to register for mobile broadband to prevent anything similar from happening, which I admit was my own negligence. I went there and gave my phone number to the customer service personnel on duty. His name is anuar. He disrespect me as a customer of celcom. I gave him the mobile number but he said the number does not exist in the system. I told him that is impossible because I have been using the number for a long time and recently I made a series of engagement with celcom and I am very sure that they have my number everytime I contacted them. I told him probably the system was down and that is the reason he could not trace my number. He pushed the monitor's screen roughly towards me, and he said as if I accused him of cheating and that is the reason I did not believe him. I asked him whether I ever mentioned or accused him of cheating me, and he admitted that there was none. He said because I refused to believe in the matter. He was very rude and regardless whether he is a celcom staff or not, he brings the image of celcom. He was rude, disrespectful and lazy. After a series of unfortunate encounters with celcom service representatives, I demand that the company improve their services. We pay money.
I supposed to get free phone from celcom since i just changed from maxis to celcom. As their promise, they will send the phone to my address company in 2 weeks time. However, now it's been more than 2 months but still didnt received. I have been complaint and asking few times to his manager of Celcom Mobile Sdn Bhd, Khaleerurrahmaan, and his assistant. As usual, they will said you will received by next week. And again I called they said maybe stock not enough since year end. Lalalaalallaaa...I heard many reason and promises from them but still not received yet. They Celcom Mobile coming to my company and sell their products, now I heard from my colleagues, many of us still didnt get it.
I susbscribe to Celcom broadband for 2 years now. Most of the time its superb line but recently started giving be lot of problems, I use the RM98/month package and it has 5G usage limit, and every month my usage is near or reaching 5G last 2 month same usage same thing I do but the usage exceeded only in 10 days!!! Cause me not to be ablr to server o do anything. And I try asking them reason all the can say is that the data processing shows this, they can't do much. I feel cheated, they can't explain what things I did to make such high usage, one of the days exceed 1.2G this is crazy.
My boradband modem check only shows 2G usage so how the hell do they stack 4 G to my usage? As of now after 10days 6.75G usage...
Therefore please if those that know boycott CELCOM for their stupid package and explaination. I will definitely cancel this service.
I had enough!!! I subscribed Celcom at least for 3 years from now...and still the internet sucks!!! I paid RM 128 per month which the promoter said it will constantly provide me with 1Mbps speed throughout the connection and I believe it!!! Until now, my computer has just shown a internet speed of 1.2Kbps! There are a BIG difference compared to the speed they promised!! Sometimes it even won't connect and I need the internet for my work!!! I had to go to a cyber cafe just to finish my proposal!!! If I still get this kind of slow and inefficient service I will guarantee that I will cut the Celcom broadband!!Fix and improved your internet connection please!!!
I was planning to get an iphone 4, and want to keep my current number which is a celcom prepaid.
Never register any postpaid with any telco before.
Previously went to digi to port in my number to digi. Usually this process will take about 24 hours, but for my case 2 days still haven't being port in to digi. I called digi, they explain that the process is pending due to celcom. Digi said most likely I have outstanding bill. What the duck? I'm using prepaid.
So I called celcom, they explain that I have an outstanding bill amounting to about rm240. Allegedly somebody in kelantan has used my ic to register celcom back at 2002 and max it out till they cut it. Now im so damn pissed off.
I ask, "how can you allow somebody which probably have different face to use a stolen identity?". It is so damn simple and doesn't take a college grad to actually spot the difference of a picture. I said somehow celcom must be responsible for this stupid, incompetent staff who actually let this slip and live another day.
I have yelled countless of time during my conversation with the operator. No matter what I said, they will always blame it on the customer. They claimed it is my fault to let my identity card being copied by suspicious person. No wonder this guy became an operator, his intelligence only permits him to have this kind of job.
What is the point of having an identification card if you could not even tell the difference whether that person is the same in the ic? Furthermore it is mycard, probably the most advance id card in the world.
I could keep on blabbering until my throat bleeds, still won't change anything. I ask what I can I do to clear my name? He gives my instruction to make a police report. So I did a police report and went to nearest celcom center which is at menara atlan near klcc. The service is fast and friendly, but that won't be enough. The girl at the counter said the celcom operator did not give sufficient information, you will be needing more than just a police report. Ohh man, I just wasted my time at the police station and going to kl and pay parking for nothing. And it is not even my fault.
In case you're wondering you'll be needing about 6 documents. Fraud complaint form, (Which is only be available at celcom center, so most likely you will need to come twice) , original and copy of ic, birth certificate, police report, declaration of oath and utility bills. Not only I will be wasting my time on this documents but also my money. I ask, if the investigation proves that im innocent and found out that your staff is too stupid to identify people's faces, will there be any compensation on my time and money. Simple answer, no.
I would trade fast and friendly service with slow but intelligent and logical service anytime. There is no point in being friendly and fast, when you provide bad and stupid service like this.
So here I am, still in the midst of preparing the documents and after that wait for the investigation which may take months, years or forever.
I have lost my hope in retaining my old number and will move on to new numbers.
For those who use celcom, I just want to say to you that this corporation is run by idiots that will not be responsible for anything. I don't know about other telco, most likely they are the same. This is the fact of capitalism, the rich will try their best to suck everybody's money till they dry.
They only way we can win is that we spread the word around, and show them the power of the people.
Having three mobile numbers for celcom, i also implemented a simple auto debit for this 3 accounts. First one and half years no issue, then all of a sudden, first my wife number they say bill is outstanding, then after much e mails and time wasted with their most ridiculous customer service, this resolved, then mine. What I cannot understand it is a auto debite for my credit card, all other utilities like telekom, tenaga have no rpoblem, only celcom. Lately since I was travelling, i had an issue went to closer outlet to pay in full, even after that I get calls /sms that bill is outstanding. Is there anything they can do right. Is there no way the CEO of this company can be reached. My mobile is [protected].
yea this is unbelievable. i subscribed to celcom broadband too.what my problems is the speed and the bills i subscribed to RM98 per month at 3.6 kbps .so the dealer said the first three months they will give me discounts RM30 meaning i only have to pay 68 for the first three months, they told lies this never happens i have to pay which was more than 98 per month, my bills was Rm 106 for first three months and then the speed the dealer told me this is the fastest it was fast at first but actually it didn't reach 3.6 like they promised but then after two weeks it was getting slower everything is so slow so then came bills for the 4th month, they texted me in celcom broadband it was rm179.55, unbelievable!!!so i made a call to celcom broadband customer service this guy was talking so fast how on earth can he be a customer service rep if he is talking that fast...i asked him why is my bill so sky high so he asked for this n that real name, mums name ic number he asked for the same questions GOD knows if he is really working, so i said how much is my bill so he said its RM142.00, so i was confused which one is real so i asked again why is it so expensive i didn't signed up for more than 98 per month, he told me i downloaded some message content that they sent n when i asked wht is this message content he said he couldn't tell me because he dont know how to find the original message number .so i said i never downloaded anything that sent to me by celcom he disagree n said yes i did, stupid thing...i was really mad so i told him i dont want celcom to send me any message or send any message that contain download link, i never download anything.so then he treated me so harsh n hung up.SO WHY IS IT CELCOM BOTHER RECORDING ALL THE CALLS MADE BY CUSTOMERS BUT DO THEY REALLY TAKE ACTIONS TO KEEP CUSTOMERS HAPPY AND I AM SAYING CELCOM IS A LIAR!!!
I registered celcom broadband service on [protected] on a shop on bottom floor of KLCC twin towers.
1) I met the same very annoyable problem since 2 years ago with another company. The problem is Words for the terms and conditions stated in of Celcom broadband service customer copy (refer to attachment titled "celcom 3") are very small (almost font size 3), do not have stated amount of fee for registration and this is totally out of control of ISO.
2) Moreover, the customer copy look like receipt but actually not a receipt which gave a lot of chances for dealers even their staffs in branches make irresponsible explanations to request customers to pay more than actual agreement's requirement. My problem is the dealer request me to pay RM68 more. I heard a girl made a police report saying that she received 1st month broadband fee cost her RM1000+++ which she cant believe because the dealer told her that service was free.
3) Celcom management call me and write to me few times after I made a complaint letter to them on 9-March-2010 but they never change the poor quality form which continue to give a lot of chances for dealer to cheat and it is very difficult to find poof after the bill come 1/2 or 1 month later.
4) They continue to say want to refund me but they insist do not write a letter of apology to me for refund. Since they did not write to admit that their celcom broadband customer copy's words for terms and conditions are very small and did not state clearly amount of fee for registration which can make a lot of chances for dealer to cheat, I do not want to get the refund otherwise they may say the form is not belong to their company and may sue me for cheating.
5) I hope ISO and other world organizations shall take the above-mentioned problem seriously because this kind of dishonest behaviour done by their dealer even their staffs can affect behaviours of uncountable customers also. Thank you.
Before bill date due, they barred my account and impact my day to day business.
Althought I make the payment imediately, initially they said within 30 minute, they will activate back.
After 1 hour
Call 2nd operator, and he tell me the same thing,
After 3 hours
Call back the 3rd operator, this time this fellow tell me the process may take 30 minute to 24 hours
. Was it needed to taking so long to activate a number?
Really Disapointed after change to celcom
I am Shaffiz from malaysia getting pissed off with the Celcom telecommunication provider in Malaysia. I am working abroad and once return back to malaysia I am stil using Celcom cellphone number [protected] which is has not being reload the airtime for a year. unfortunately once i return back to Malaysia than i reload and i can use it as usual such send a txt and call out but i cannot received any call or txt. I call the the celcom operator than he said my celcom line is in order and everything is activated. but i still cannot use. Today i went to Celcom Branch at Ipoh Green Twon and meet with the service operator name Linda. she mention it that my celcom number is not belong to me and she also mention that my sim card is not my excat number [protected]. once i make a call and show it to her than only she admit tat is my number. than i wait for almost 1 hour and she come back and tell me that the celcom number is not belong to me anymore and the celcom has been recycle the number and someone has been using the number and just regeistered on aug 18, 2009. But why my cellphone stil activate untill now and i can call out as usual eventhough she mention that I am not allow to use this number anymore? is so messy and make the customer like me in the losing part. Instead of their fault to deactivate my simcard. But to whom i need to complain for my rights? I need something back from celcom to pay my morality damages
i've been using the 98RM/month promotion for celcom broadband for almost 1 1/2 months now. the 1st week was ok (of course lah!), then after the 2nd week, i received an sms, saying that im reaching my 5GB per month limit, then i viewed my usage via vodafone view usage menu, i just used 2GB for 2 weeks then the sms says they have the right to control my connection speed??? That means SLOWING DOWN! [protected]@#? man. then recently everytime i connect to the internet, after a few seconds or minutes I GET DISCONNECTED. that means i have to connect again and again just to continue on what im doing. TROUBLESOME LAH! Please CELCOM people, try to do what your advertisements says... AND GO TO COMPLAINT WEBSITES AND READ EVERY COMPLAINT FROM ALL YOUR CONSUMERS!!!
i new in computer firm, my customer wanted to apply broadband, so i introduced celcom and he keeps complaining what damn slow and he called me every midnight to complaine about he can't even access to internet, slow or always disconnect. he asks me to pay back. i already complained to celcom but they can't do anything. who can help me pls .
Oh please, celcolm, I beg you! Please at least let me to connect to internet even its speed is unbearable...