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[Resolved] Carnival Cruise Lines / shutterfly

United States

Shutterfly is an awful company, unable to upload 10 out of 13 pictures for all the gifts promised me for buying all the pictures from Carnival. Today is date if incident, I have followed all their directions and emailed and called and they are in a team meeting and the recording hangs up on you. I love Carnival but will never buy a picture from you and will never order a thing from shutterfly .

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Carnival Cruise Lines Customer Care's Response, May 11, 2017

    Thank you for sharing this guest’s comments with us.

    We’re sorry that they experienced problems with their photo order following their cruise.

    In order to address these issues specifically, we do need a bit more information. We ask that the guest contact us directly at [protected]@carnival.com, and share their booking number, if they have it available, or their full name as it appeared on the booking, the name of the ship, and the date on which they sailed. Once we have that information, we’ll be able to properly look into their comments.

    We we look forward to hearing from them.

    Sincerely,

    Guest Care Specialist
    Carnival Cruise Line | 3655 NW 87th Avenue | Miami, FL 33178 |
    800-929-6400
    [protected]@carnival.com

Rh
May 9, 2017

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