Carnival Cruise Lines
reviews and complaints

Hello,

I booked a family cruise with about 8 people going. Knowing that rooms were filling up quickly I asked if i could do a booking with a possible addition to my cabin. I was told yes, and that I could up until the day of the trip. I am now 3 weeks still away and I am trying to add my cousin's son to the trip and being told it's not an option. With that I am now having to book another room for almost double the amount so he can go. This is absolutely ridiculous, and no one is willing to help in any way. I have been on several cruises now with Carnival and it seems like every trip there is something new that happens. I think Norwegian will get my services next time. So sad that my family has been put through this.

On 6/11/18 my wife and I boarded cruise ship Fantasy in Mobile, Alabama. My client
# [protected]. First of all we would like to commend the energy level and awesome entertainment the Cruise Director provided for the 5 day excursion. He was exceptional etc., etc.. We would follow him if we could on the ships he is on. We regretfully want to mention that there were groups of children and young teens on the ship that were unsupervised by their chaperones. They dominated the pool and both hot tubs whereas the adults on the ship could not enjoy those amenities especially. The 21 and over area was overwhelmed because of that fact. Also, large groups of teens were running throughout the common areas wildly in that we hoped no one would get hurt. Other passengers were making mention where were their parents and/or chaperones? My wife and I love children. We own a Child Care Center of 185 youth but know that structure is the key. I appreciate when our parents inform us regarding concerns as well as constructive criticisms. Thanks!

There is not enough room to complain about my trip on Carnival Magic 6/16. I lost my favorite port which was my main reason for that cruise. I wanted to visit St. Thomas again and had already planned activities with my family on it. I get it was an uncontrollable medical emergency causing the complete chaos at check in which was a disaster, but to remove the best of all four ports was unacceptable. I'd rather them have taken away Amber Cove. My three 12 year olds couldn't zip line like we were originally told and the water slides didn't work so hanging at a crowded pool was boring to them. The cabins were so hot I couldn't stay in them. My husband and I slept in sweat and had wet sheets and was miserable. The dining room service was horrible. One evening we waited with a beeper for over an hour. One of my kids told the ladies at the desk it didn't work and she blew him off. Next my husband goes up and complains and they have a table for us. We make it to Northern Lights and half the dining room is empty. My kids could only get sodas from a BAR. I bought the bubbles package for three 12 year olds and one 16 year old and the only place that wasn't a bar that served the canned drinks was in the Northern Lights. There's more but to top it off, I was vomited on by a drunk man and a Carnival employee asked me "Are you okay?" Seriously, do you think I'm okay with vomit on my arms and down my clothes on a cruise elegant night? I was so stunned all I could think was run to cabin and clean myself all over. The vomit also hit my daughter's feet. I'll write more to cooperate office.

Our family of 7 booked the carnival glory from june 15th to june 23rd. During our cruise there numerous accounts of unprofessionalism demonstrated by the crew members. My main complaint took place on june 22nd when my 4 year old daugther was injuried in the childrens camp ocean. I took my daughter around 7ish pm to enjoy the last night on the cruise ship. As I approached the pick up area I was immd. Approached by 2 of the staff members who pulled me to the side and advised there was an incident with my daugther janel. I immd got upset because I had no knowlegde of what was going on and knowing that my daugther is premature, was born at 1lb I immd got scard. The crew showed me a piece of paper and said during the song time, there was a little boy that accidently bumped my child and she bite her lip. I was like ok phew relieved she also advised that it was not an emergency and that janel seem fine, I was still upset but she said that everything was fine, until I saw my daughters face. Not only did it not look like a little bump her lip was still bleeding. I was very pissed off at this point, my daughter janel had a big dash in her lip and her mouth was very swollen and purple. I became very upset and asked why wasnt I contacted to come and pick my child up. The lady advised that she called my room and left a message, and then I really go upset. The purpose of the kid camp was to drop your kid off so the parents can enjoy adult activites on the boat therefore I would not be in my room. I was advised when I drop janel off if anything happens the camp will call down to guest services and they will call over the intercom to have me come and pick her up. Not only was I not called but my child had a busted lip that was a open wound and I was not notified at all, which means that she has now been exposed to all kind of germs with that open wound from other kids and the crew still allowed her to play. My daugther is 4 years old so regardless if she says she is fine it is their reposibility to make sure that me; the parent is notified of anything esp when it is involving a 4 year old bleeding. I escalated this to the director arlene who allow janel to see a nurse and janel was given tynoel and some clear bags for ice. The director advised that she would issue me a $40 dollar credit for the kids camp and build a bear and that it would be posted to my account, although I was still not happy I accepted and went to take care of my daugther as it was almost midnight and my daugther was very tired. Well when I arrived back to my room I was changing janels clothes to put on her pjs and noticed she had scrtaches all on her back. I immd called down to guest services and asked one of the crew members outside my room is guest service closed. They advised yes and I asked them what time they would be open. The next morning I checked my account and of course no credit. I went down to guest services at 7:20 am and had to wait 1 hour in line in order for my concerns to be addressed. Not only was I upset about the scretches there was no credit as promised. At guest service I spoke to amelia, in which I asked to speak to the youth director and she advised that it would be just a few mins. After 10 mins I check back with her, and she act as if she did not know what I was talking about and I got very upset because not only am I waiting my daugther has been running a temp. Another crew member heard that I was upset and came over to assist, tarryn, and with a very rude attitude said that she does not know who I am talking about and that there is no director. At this point im beyond upset and asking for the crew director, anothe crew member comes over and ask me who I am asking for and I explained the youth director. The crew member apologizes and says that she will go call her down and that there was a misunderstanding after 30 mins. Arlene the crew dirctor comes down an apologizes for the crew and also apologizes for not crediting and says she will take care, at this point I am wanting a full refund because all through out the trip the crew have been very rude and act as if we did not pay our money to enjoy pleasant staff. The dining experience by far was the worse from any cruise I have taken, I took us over an hour just to get food and the waiter were just ok. There was no exceptional customer service and I really feel like my money could have been better spent off the boat. Here is my reference number for the incident: corr-sb-gl-[protected]-2 and I am requesting a better compensated for the rudiness, the unprofessinalism, and the fact that my daugther was bleeding and I was not properly contacted. Please find my contact information below.
Chanel johnson
[protected]
[protected]@gmail.com

I was on the Carnival Glory May 26, 2018 and I am a frequent cruiser but had a bad experience this cruise. One of my favorite as well as many other passengers favorite t hings to do is go to the stern and be able to see the prop wash, this is very calming, Weh I went I found out that the entire stern area was closed so an outside contractor could do some work on the teak deck. Instead of closing down one half of the stern so passengers could get to the stern, t hey had the entire stern closed. This would have been fine but being a smoker and talking to all of the other smokers in that area, we all noticed that the contractors would start at 6am, take an hour to setup their equipment, work for two hours and then leave for the day. If it was a port day you would see the contractors on shore with all of the other passengers. If a sea day after their two hours they never came back to work again. After day five, I asked the cruise Director about this and the displeasure of the guests not being able to go to the stern and all he said was he was only there for entertainment not to worry about people working on the ship. He suggested I write a complaint when I returned home, so I am doing this now.

This along with the serenity deck also closed for the first three days of the cruise really made the cruise a bad cruise. For Carnival to not watch over outside contractors on board really puts a bad impression to guests. I really felt cheated on not being able to do something I can relax on.

Booking #1trm18 and 1wpb13. my wife my son his wife and me have schedule a cruise for may 13 in the carnival vista, leaving out in Miami for 6 days. on may 6 my son a San Juan police officer was kill in a freeway, a week before we went out on the cruise.due this painful circumstances I am asking for please return the total amount of money. i call my travel agent and he told me to write to you by this method. thanks I hope be resolved promptly. please if you need anything you can write to this e mail. [protected]@yahoo.com

My name is Ezekiel Thomas we did a cruise on June 9, 2018 and we came back on June 14, 2018 out of New Orleans, LA. My room was terribly hot and I called the front desk for a fan and they told me it they were out. Me and my family spent a total of 4500 on this trip and had to sleep hot with the cover off of us to try to keep cool. Also it smelled the sewage every time when we open the toilet seat. We were in room 2385. please get with me asap [protected]

Just want to bring to you attention that a waiter name Walter Babias on Valor, before 2 months ago when my family and friends were on vacation, was serving us and he smell alcohol every night, we also see him inside the working pantry with bar waitress giving him shots to drink during dinner service. This was every day and my wife did not want to be at dinner as he came so close up to her that she went to vomit as she is allergic to alcohol .
Is this behavior something that Carnival approve ? Drunk waiters ?
I don't need follow up, will try different cruise ships. Thank you.

My family and I were suppose to board the cruise for the Bahamas June 7th, this was my first experience and it was horrible. We planned the trip for my aunts breast cancer survivor but we was delayed due to a plane crashing on the interstate. We arrived at the port Canaveral at 3:15 by the time I made it made it up stairs by 3:25 the doors was closed it was atleast 30 people trying to get on when arrived saying that they no longer were letting anyone on. The staff was very rude, grinning and snickering as if the whole is funny when we called atleast a hour before time to notify them of the delay because of the accident... If possible I would love to rebook for a later day because this wouldve been my first experience and it was ruined all because they didn't want to try to let us on and it was 3:30 at the time . We was told that they closed doors at 4... I really don't understand and I am very sad and upset that my first time going I wasn't able to go due to an accident that wasn't in our control.

For the past two important birthdays (75 & 80) I took my family on cruises. My 85th will be next year. The group surprised me and said they were paying their own passage this birthday and picked your cruise line for next June I called Carnival several weeks ago to find out what we were getting as a group, named everyone in the group (19 people, 9 staterooms) was told because everyone is paying their own passage and booked independently we were not considered a group. This certainly takes the Happy out of birthday. I discussed this when I booked for my great - grandson and myself and no mention was made about our not being a group. This does not seem right to me and certainly takes the happy out of birthday.
Carol S Rhodes

First off, I would need to mention that this is my family's first cruise venture. My wife and I are celebrating 20 years of married life; and after searching all the other cruise lines from Miami to the Caribbean, we choose Carnival Cruise Lines, because we felt it met all our requirement: destination, port of departure, activities, rates, reviews, etc. Because we booked early and got good rates we decided to include our children on the cruise. Our agent (Dan) has been excellent, really professional and accommodating. We kept getting notices via email of different specials; the one special we did take was the room upgrade (from interior to stateroom). We were upgraded to 7205 (Randall Samuel-9wv9v8) and our kids to 7219 (Ethan Samuel-9wv9w4). The interior room my wife and I had included a double bed (king size I believe), upon checking location and rooms my wife discovered that we were given a room with two single beds that cannot be converted to a king bed. My kids however, did get a double bed. We immediately contacted our agent (Dan) of the problem. The obvious solution would be to switch rooms, but he advised me that the supervisor said they can't do that. This is what really upsets me: the only solution is to put my wife and I back into an interior room for which we would still be paying the upgraded rate. I find this completely unfair as the error was the Carnival's to begin with cause they put us in a room with two single beds. This has me second guessing if I made the right decision in selecting Carnival for our very first cruise and to celebrate our 20 years of marriage. Ship: Victory. Sailing date: 20/Aug/19-24/Aug/18. Destination: Bahamas.

Date: may 28, 2018
To: carnival cruise tkt/res
Booking no. 1lbl37
Dear sir and madam,
My name is heidi nguyen. I am 69 years old and I would like to make an explanation regarding my ticket purchase with carnival cruise tkt/res, on feb 27, 2018, for $1, 107.05.
My friend, named hanh, told me that they were going to the bahamas for traveling and also to celebrate her birthday. When she asked if I want to go, I responded that I would like to go with them. Hanh gave me kimberly's office phone number and address so that I could ask kimberly if there are any available cabins for me. I called kimberly and she said that yes, there is something available at the same price that my friends paid. My friends stayed on deck 7. She gave me quotes over the phone and told me to bring my driver's license and passport to her office. I arrived at her office at 9:10 am, and she quoted me as a single senior and one-person cabin. My friends paid more except for two people. I paid less except for one person. She told me she wanted me to pay upfront the full cost and she said at the time, there was no room available on deck 7. She asked me if I want to move up one level, deck 6, and pay a little more by about $300. I told her that since I would only be paying for one person, that I don't want to pay any more.
I told her that I want to live on the same deck as my friends because I have trouble with hearing. I explained to her: I can only hear about 80% with my left ear, and my right ear is damaged and can no longer hear. If there's a lot of background noise, i'll have difficulty hearing, and so I need to stay near my friends. She agreed and said she will try to find one cabin for me near my friends.
She then presented all the papers and documents for me to sign. At the time, she pointed her finger to tell me where to sign, and I responded that I don't understand, and asked if she could explain. She said that after I sign, she will explain to me. At the time, I paid, and the cabin and dinner time was tbd, but I wanted to have the same dinner time as my friends. I wanted her to notify me of all of this information so that I would be up to date. I needed my requests to be fulfilled: same deck as my friends, same dinner time.
I knew none of the consequences, but after I signed, she gave me the invoice. A customer was waiting for her, so she rushed to take the next customer and put all the documents in the folder and told me that she will call me two weeks before the bahama trip. She said I must come to her office to pick up the ticket and information needed for the cruise. I wasn't informed about pay penalties or contracts.
I didn't hear any updates regarding the cabin location because, on paper, she said the cabin would be determined later; however, I was under the impression that I would be placed on deck 7 with my friends, as she stated.
The next time that she called me to her office for the ticket, she still didn't inform me of the cabin location. I asked, and she told me it was on deck two. She placed me 5 levels below my friends. I told her, as I told her before, that I can only go if I live in the same cabin as my friends. I need the help because I am old and don't hear well. I was under the impression that once she knew what cabins were available, she would notify me so that I can decide.
I know myself better than anyone. I am uncomfortable with leaving home unless I go with people I know well. Kimberly apologized and stated that she made the decision for me because she assumed that I would like to have the lowest fare. I told her that I did not want to stay that far from my friends, and if she couldn't find one close enough, then I would not go on the trip. I requested a refund.
She gave me her boss's phone number so that I can talk about the refund, and even he also stated that kimberly should not have made the decision for me and that it was something for me to decide on my own. He said that if I go, I must live on deck 2. If I cancel, I would lose 75% as a penalty. I told him that I didn't even agree to buy this trip yet. I was not informed that I wouldn't be refunded when I paid ahead of time. I thought the decision was still up in the air.
Here is what kimberly did:
1) she rushed to take care of her next customer and didn't take the time to explain to me why I was signing those documents. 2) she failed to explain why she wanted me to sign the paper and promised that she would explain. I admitted to her that it's difficult for me to hear and read, so she pointed where to sign. 3) she made the decision concerning my cabin location for me, without informing me about it. 4) she failed to notify me about which cabin she chose. Note: I told her that if something goes wrong, I have friends who I can get to help. Without them, who can I lean on for help?
It is unpleasant and I am disappointed because I can't take this trip for my friend's birthday celebration, and also, I haven't been spending time preparing for this trip. Kimberly didn't explain to me about the contract or the penalties. I didn't want to stay far from my friends, so I wasn't intending on finalizing the trip purchase yet. I didn't agree in the end because the cabin is 5 levels below my friends.
This is kimberly's, who works at aaa travel agency, fault. I put my trust in her as well as paid in advance like she asked; however, it is not my fault for cancellation. The 75% penalty shouldn't apply to me since the agent failed me. I won't cancel if she keeps her word that I can stay on deck 7, with my friends. If I must stay 5 decks below my friends, then I will not continue with this trip. I feel taken advantage of in this whole situation because of how misinformed I was.
I've included the doctor recommends letter regards my hearing problem, the result of my hearing test, invoice and attached 3 pages I was signing those documents for kimberly.
Thank you very much,
Heidi nguyen
19134 walbrook meadows ln
Cypress, tx 77433
[protected])
[protected]@gmail.com

My trip was scheduled for May18, 2018. This was a family vacation of 13 individuals and 6 were left behind.
Starting with Friday May 18, 2018 myself and 6 other family members were book on a flight scheduled to arrive in Miami @11am. We were at the airport at 5 am when we learned that our flight leaving at 7:59 was delayed till 245(1445). We called and spoke with carnival several time sladvosimg them we were put on standby for the later flights trying to still make the cruise before dparture. American Airlines separates the party and after complying, crying, fussing and almost getting put out of the airport we were put on a 12noon flight which also delayed for 45minutes on the runway.
After finally landing in Miami we called carnival again and told them we had landed and were on our way to the port which was scheduled for a 4pm(1600) departure. Took 10 minutes to get our bags from American Airlines baggage claim then another 10 minutes to get a lift and press him to put pedal to the floor to get us to the ship. After calling and calling carnival we were told they communicated with the staff on victory and was on our way. We arrived at the and the cruise victory was pulling away from port.I myself was under the terms and guidelines of making it to the boat after 3pm(1500) we were to carry our own luggage on which we all had carry on to make this easier as far as luggage concerns. The ship departed 20 minutes early and we was at the port watching the ship sail away. Again we called carnival and they told us they pulled the jetway or brigade at 1530(330pm) again we were speaking with someone from carnival stating we were on our way and when we get there we just watched it leave. Spoke with accounting and customer service since Friday may 18, 2018 and they can say is because we didn't make the cruise we wil, get our taxes back.i have unauthorized charges on my credit card and I later found out something new they doing which is putting our key cards on the door in a envelope% I would like someone to reach out to me because his has been the worse family vacation ever.I started with just wanting a credit toward some another cruise but I, so depressed after this experience still with no money back I just want my money back. Unless something can be resolved I will never attempt to sail carnival again. I believe the communication was not there and Americans Airlines have lost me as a customer also not sure how I can be reach but I want some resolving to this issue or I will make sure I take my next hard earn money towards a law suit.

Kent robertson
Vifp club# [protected]
2713 dryades st.
New orleans, la. 70113
[protected]
[protected]@hotmail.com

Dear delores long

Loyalty defined - customers display a strong degree of brand loyalty by insisting on your brand and accepting no substitute. Synonyms of 'loyalty - faithfulness, commitment, devotion, allegiance.
I have been cruising with carnival cruise lines exclusively since 1992, spent more then $35k over the years, persuaded several families, and friends (40+pp) to cruise carnival, and all are repeat cruisers. I imagine it's great for carnival cruse lines to have customer loyalty as repeat cruises, but I also know it is highly disappointing for customers not to have that same loyalty projected back.
I understand you must abide by the dhs requirements, but any misunderstanding regarding acceptable forms of documentation was made by first time cruisers, (thay just didn't know). Your check-in page only gave the option of an enhance driver license, passport, or birth certificate, and everyone had a driver license. You have the money, we are not requesting compensation, but your loyalty. I spent over $4400 on this cruise, the only request is to use the money that was paid as a credit on a future cruise for the parties involve.
Thanks

Mr. Kent robertson 7/12/1964 ms. Troylynn robertson 9/8/1961
Mr. Tyrone robertson 12/15/1972 ms. Donna womack 5/6/1962
Cruise line res #: 2bjb09 cruise line res #: 2bjb84

Mr. Charlie robertson jr. 9/19/1969 ms. Trina johnson 1/8/1983
Ms. Kevalenette johnson 7/30/1973 mr. Conroy johnson 7/19/1984
Cruise line res #: 2bjc37 miss. Zion schexnayder 12/11/2014
Cruise line res #: 2bjd13

Joseph R Richardson
Hi we were supposed to leave on cruise May 20 th 2018, However had to cancel. We were supposed to be on the Carnival breeze booking #2NBT93 .On May 16 2018 my father went into liver failure and Encephalopathy I need to be with him as I am his care coordinator with power of attorney. Our friends Eric& Nena Vestal are on the cruise ship and thoroughly enjoy all of there cruise with Carnival I hope you will reimburse me / refund as I would like to go in the future I have attached Drs letter .I would love to sail on the carnival Breeze in near future Thank you very much

Joseph R Richardson
San Antonio, Texas
[protected]@gmail.com

My booking number ;IVSW38 cabin number 9397, departing on April 29 out of New Orleans. 7 night Western Caribbean. 50 cabins were flooded on May 3, 2018. These persons were compensated for there cabins directly flooded, yet we had no compensation for having to remain in are cabin while the stewards were passing with blue bins full of dirty water and dumping them across our cabins. Once it was safe we were able to exit and continue with our dinner plans. Through out the remaining of our cruise. We were walking on damp carpets in the hallway and walking around carpets, fans furniture in the hallway when trying to go to the front of the ship from our floor. I feel that we should have been compensated for having to deal with all this.

We had scheduled a 7 person cruise with carnival due to a car wreck on May the 12th when the Florida turnpike was backed up for hours we was 20 min late they would not let us board the ship. The ship still had the gateway still attached. We arrived at the Port the people that worked there did not know how to tell us to get to the correct gateway to get to the cruise ship nor hardly spoke English in the Everglades ft Lauderdale FL port. Also we had called carnival 7 times before we even got to the port to let them know of the delay. I know I have been on several cruises and have been stuck waiting on people to get on the cruise ship. We had 4 adults and 3 children waiting to board this ship carnival had told us they was going to contact the port and call us back. We never heard nothing from carnival until I called them again at the Port doors. A lady that worked at the Port come out and wanted to just say there is nothing they can do then someone on the radio told them to check our documents and once they found out all we had was birth certificates they did not want to let us board. Which I had also asked carnival 4 times if I needed a passport and they told me no. Then the lady from the port called her supervisor 2 times to let them know we had contacted carnival and the supservisor confirmed they had not received anything from carnival. So after driving 15 hours and renting a van and having to rent a room I spent over 4000 dollars and carnival would not even offer me a future cruise they said I should had purchased the vacation protection.

May 6-May 13, 2018 Carnival Pride

We cruised on the Pride on the above dates. We had 4 people in our cabin and we all purchased the social internet package. We began complaining about the spotty service as soon as we left port. We also complained daily throughout the cruise and we were told to sign off and sign back on each time it happened. On the last day of the cruise we contacted customer service again, requesting a refund. We were then told that we should have advised them sooner and they may have issued a refund, but since it was the last day they couldn't. They were advised daily that the internet was not working. I understand that we are out in the Ocean and at times it would not work correctly. However, it barely worked at all. I am disappointed in the way Customer Service on board handle the situation.

Do not believe anything they say about returning jewelry. First of all I never received a guarantee for my purchased. I had call to get one and that itself was a joke. Then I had to send that with the receipt to Starboard services bigger joke. It took the Mailperson 3 attempts before some one was there to receive it. Never heard anything until I called. I was told at that time I needed the full printout statement of the cruise. Had to call Carnival for that.Carnival emailed it to me and I had to return it to Star board services. Of course starboard never called me to tell me I needed that to send along with my return. This was the biggest run around i ever had to return something. My biggest and best advice is DON'T buy anything from fun shops unless you are absolutely positive it is what you expect. Carnival is our FAVORITE cruise line but will never purchase anything onboard again.

I was on The carnival dream April 29th went to bed on Thursday night and woke up with bites around the hip leg line back and butt area told my stewardess Tina which was great she called the supervisor they tore my room apart said they found nothing but sanitized everything if there was nothing found why sanitize I went to medical and they didn't even see me wouldn't see me told me I had to buy hydro cortisone cream and benadryl. I had benadryl and bought 4.25 hydro cortisone cream to stop the itch. I have pics of the bites which are many my daughter has bites on her too. We had a king bed. This is my 2nd time cruising on the dream. Never thought this would happen with a company of your size. These but a few pics I added to show the bites