Carnival Cruise Lines

We were on the Splendour and we went through the Panama Canal. The Restaurant Service was so Poor that we had most of our Meals on the Lido Deck. One night I was offered a Steak from the Grill. I tried to cancel the order but they insisted that we stay and to Eat the Dinner. Well what a Mistake that was. The Steak was Cold and it had so much Vein that I couldn't Eat it. Plus it took 3 Hours to Eat the Dinner. Thgge Second Setting was waiting for us to Leave. 8:30 PM is the time that we actually got up to leave the Restaurant. They even took my Iron from my Suitcase and I didn't get it back. It was a new one and I only take it with me so I can go to the Laundry Room myself. Most of the the time when I go to the Room the Iron is not working. Please Reply. Thank You

On Jan. 22nd, 18 my husband was rushed to the ER. He was in ICU for several days and spend a total 7 days in the hospital. He had an Acute GI Bleed. I called Carnival Cruise Lines and had to cancel our cruise as per the ER Doctors advice. We were booked to leave on Jan 29th, 18. Booking 9DF2B2. I we did not buy the insurance. Sent all paperwork in. Received $182.50 back only. Talked to customer service only to get disconnected each time I was transferred to someone.

Re Cruise 6LQN9 Cabin #2339 Folio #4959
We had booked this cruise for ourselves and my daughter and granddaughters last March (Mar 3, 2017). This has been an ongoing event for approximately 10 years.
Unfortunately I developed double pneumonia and have been hospitalized. I was released on March 4, 2018 and was told NO travel for at a week or until cleared by Pulmonologist. This is, therefore, at least one day after the Glory sails.
Please - what can be done about the $1658.50 (plus $100 cabin credit?) that was paid for our booking (my daughter and granddaughters will be going without me or my wife😪😢). May we have a refund - it will help toward hospital expenses.
Also - note the change in e-mail address. Please use [protected]@rogers.com rather than [protected]@rogers.com. We are "on vacation" and are unable to use both.
Sheldon Liebesman
[protected]@rogers.com

Carnival cruise booking #9wv8k5 and 9wv8n1 on Carnival Conquest which was leaving 3/3/18 out of Ft Lauderdale. We were flying out of BWI to Ft Lauderdale on Jet Blue flight # 295 3/2/18. This flight was delayed several times and then ultimately cancelled due to Nor'easter and 1000's of other northeastern flights were either cancelled or already booked including 3/3/18 (the day the ship was to leave the terminal.) We attempted car rental from all agencies to drive from Baltimore to Ft Lauderdale but all rentals were booked. We also checked flying out of other local airports and no flights were available. We had no way to get to Ft Lauderdale by the 3:00 boarding check-in. All of our options to get to the cruise terminal on time were depleted. Because we had no means of transportation to the cruise terminal we are sincerely requesting a refund or credit towards another cruise with Carnival in the near future. We have cruised with Carnival several times in the past and we enjoy the Carnival experience and have never had any complaints with Carnival. We are hoping under the uncontrolled circumstances that were no fault of our own we are hoping that you will consider our request. We are already looking to plan another cruise with Carnival in the very near future and would appreciate a response or resolution to our circumstance as soon as possible, as we would like to use a credit from this cruise to book another cruise.

I booked a cruise for my family 6 June 2017 to sail on Carnival Magic 19 May 2018. Due to my military unit being mobilized for a year I had to cancel. I booked the cruise well in advance, paid for cancellation insurance and have cancelled prior to my last payment and well before non-refundable cutoff date. I am surprised that the cruise line will not refund the full deposit for military personnel under these situations.

My wife Christi and I were to cruise on the Elation, departing from Jacksonville FL on 27 January 2018 (booking#9JJ3N4~Stateroom M242~VIFP [protected]) with our friends Jerry and Mary Lou Igo. On Monday January 22nd, I was scheduled for an emergency Diagnostic Cardiac catheterization / Angiography at Mayo Clinic, for chest pain. I was hospitalized immediately after completion, based on results of the completed Angio. I was the first surgical case for Tuesday 23rd, for a quintuple by-pass (CABG) of my coronary arteries. I was hospitalized through Tuesday Jan 30th and sent home for 6. weeks of recuperation. Our friends went on the cruise as planned.
I would like to apply for either a refund of cruise or a credit to take a cruise at a later date. I have a verification letter from the Mayo Clinic surgeon stating the same.

We are booked for a cruise on July 3, 2018 with booking number 8XS98001 on the Legend and being an elderly couple not able to navigate fast and have learned of an incident where the crew threw punched at passengers and was wondering if the same crew would be on board on our sailing. Also I am trying to schedule FTF and hope a cancellation of other passengers might let this happen to be available.

Hi...We were supposed to be on the cruise Feb. 10th 2018, however had to cancel. We were supposed to be on the Elation ship. Our booking #:9VN7N7. On the 24th of January 2018 Kyle (Pete) took a fall down steps and had a compound fracture in his right leg. Had surgery in Lakeland, Fl. regional hospital. Dr. Ala Abuita was the surgeon. He has written a letter stating that Kyle(Pete) was not able to walk at all on his right leg and would be unable to go on the cruise. My wife has been on many cruises with carnival, and in fact Francis Kunz and Katheryn O'Malley were on the cruise ship on the 10th because of us. That was their 1st cruise. He had to fly home and has been in a re-hab center. This has put a financial burden on us. We would ask that you reconsider and refund us in full. The balance we would have coming is $538.50. I have attached the Dr.s letter. We will definitely be using your cruise line again in the future as soon as Kyle's health is back to normal.
Kyle Peter Glynn
5230 Supalla Ct. N.W. Rochester, Mn.
[protected]
[protected]@yahoo.com

I had booked a cruise and had to reschedule due to our daughters graduation. Normally graduation is at the end of May, this year it is May 11. My husband and I checked with our employer to see what other dates were available for vacation time, the first full week of November was the only time both of us could get vacation. I called to move our cruise date, however I was told I would lose my credit of $700. Our original sail date was May 6th - 10th 2018, we moved the date to November 4th - 8th.. We would have gone sooner but we were unable to get vacation time at the same time. Unsure of why I am losing my credit.

We just returned from our 7 day cruise on the Carnival Miracle.
My husband and I have been on probably at lease 15 cruises with Carnival
and this will possible be my last. Upon checking in to our suite it was very obvious the room was not very clean. Cookie crumbs on the dresser and floor and very dusty. Even after we complained to our cabin boy, was not cleaned until I called guess services. The frig or the TV did not work, and yes a new frig was installed 3 days later and TV repaired. Shower doors did not close all the way.
Both sets of closet doors would not close all the way so at night they kept
moving back and forth with the motion of the ship. I am a very light sleeper and sad to say I did not have not even 1 good night sleep. I paid big bucks to have a nice room with a balcony, and the balcony was very nasty.
I could have paid probably than 400.00 for a room but I booked a suite to have a little luxury that I did not get. And this is a very unattractive ship and food is not good all. I have never ever complained but I thought this merited a complaint. Oh I can not forget this, they gave us a cheap bottle of champagne for all of our trouble, that was not drinkable.
Thanks a lot for everything ! Travel date February 10-17
Delia and James Norris

I booked the new grand deck on the elation for 2-5-18 sail date. BIG mistake. The new rooms and decor were beautiful however almost impossible to get to. I spent a large portion of my trip just waiting on one elevator to get to deck 14. One was broken the whole trip and happened to be the same one that was broken on the sane ship a year earlier when we sailed. There is no other way to deck 14 other than stairs which I am unable to climb. Thats just the beginning. Carnival service has declined to the point that i would rather pay more on any other line. Our stateroom was never cleaned 2 out of 5 days, dirty dishes left, no soap all week ( used our own) had to beg to get ice etc. We were not able to use the dining room all week due to long lines! At least 30 minutes wait every night so we tried tge tiffany restaurant. Another big mistake. The food was not good. The salad bars stayed empty, and the once amazing desserts were frozen, sliced cakes leaving a lot to be desired. We settled for pizza that once again you had to wait a long time. The only good thing was the guys hamburgers but came with a long wait also. We bought a shore excursion to atlantis. Although beautiful, the experience was awful. We were cattle driven to buses, herded into them, dropped off with no idea what to do and left to figure it out. After waiting another 30 minutes at guest services to ask for help we we told to call customer service after we got home as there was nothing they could do! This was my 9th cruise and each time it has gone down hill. I will call tomorrow and see if carnival truly even cares.

I booked the new grand deck on the elation for 2-5-18 sail date. BIG mistake. The new rooms and decor were beautiful however almost impossible to get to. I spent a large portion of my trip just waiting on one elevator to get to deck 14. One was broken the whole trip and happened to be the same one that was broken on the sane ship a year earlier when we sailed. There is no other way to deck 14 other than stairs which I am unable to climb. Thats just the beginning. Carnival service has declined to the point that I would rather pay more on any other line. Our stateroom was never cleaned 2 out of 5 days, dirty dishes left, no soap all week (used our own) had to beg to get ice etc. We were not able to use the dining room all week due to long lines! At least 30 minutes wait every night so we tried tge tiffany restaurant. Another big mistake. The food was not good. The salad bars stayed empty, and the once amazing desserts were frozen, sliced cakes leaving a lot to be desired. We settled for pizza that once again you had to wait a long time. The only good thing was the guys hamburgers but came with a long wait also. We bought a shore excursion to atlantis. Although beautiful, the experience was awful. We were cattle driven to buses, herded into them, dropped off with no idea what to do and left to figure it out. After waiting another 30 minutes at guest services to ask for help we we told to call customer service after we got home as there was nothing they could do! This was my 9th cruise and each time it has gone down hill. I will call tomorrow and see if carnival truly even cares.

We booked a cruise for April on the Carnival Breeze. My husband and I paid for all 4 rooms booked up front and the other guests were to pay us back for booking. 2 of the guests in rm#9218 Bk#9VD3X6 moved out of state Feb. 2nd, and left me and my husband with the cruise not paid. I called Carnival and explained the situation, and told them I had someone else to take the place of these 2, and all I wanted was to replace them for the other 2 previously booked in this room. We were told we would have to cancel this booking and lose the 500 dollar deposit, and rebook for the 2 new guests, because this was an early saver booking. I was not told we had booked an early saver cruise, and no one at carnival explained this to me when I called to book this cruise. This situation was out of our control, and I feel like 500 is a little much to charge us when all I wanted to do was exchange 2 passengers names for 2 more in the same room. The least the could have done was given us 500 onboard credit, but nothing was offered, just I'm sorry but you lost 500. We have cruised with Carnival previously and wanted to continue with our family cruises, but my husband is very upset about this and says we will never book another carnival cruise again unless they can somehow resolve this .

Carnival Cruise Line and Effy Jewelry are holding thousands of dollars of my money hostage. Each claiming that the other has my money and that the process can take up to 6 months. I paid CASH on board.

I tried to return everything to Effy Jewelry while on board the Valor, however the salesperson told me that he cannot accept returns that it must be done once on land. Bear in mind that this was during the 24 hour period in which the shop made us wait to receive our receipts and appraisals. He provided the receipts to us immediately before closing on the final night of the cruise - imagine my surprise after opening the envelope in the stateroom when I see the back of the Effy Jewelry receipt says that returns must be done while on the same voyage.

Additionally, the blue diamond ring I purchased had to be sized, on board they assured me that Effy Jewelry would do it within 2 weeks. I contacted them the day I got home and was told that it will be 3 months for the ring to be sized. At that time, I asked for it to simply be returned, which they refused.

They accepted a return for the bracelet and the necklace purchased onboard the Valor, but REFUSED to accept a return for the ring purchased in the same transaction, despite the fact that the salesperson did not allow me to return while on board as he should have.

Effy has stated that they have received the two pieces they agreed to accept as a return. Effy has stated that they have processed the refund to Carnival.

Carnival Customer Care (I have called daily) has stated that they do not have the refund and cannot give me my money back until they receive the refund from Effy. Despite the fact that Effy has stated that they have the merchandise back!

Effy and Carnival have stated that it can take six months for this process to occur.

Why do these companies think it's OK to hold my money for 6 months?!?!?!

If it's a "guaranteed" shop on board a CARNIVAL SHIP, AND they have confirmed that they received the jewelry back, which EFFY Jewelry has done, then CarnivalCruise should refund their customer (me!) immediately, and pursue EFFYJewelry for the money.

Carnival has put me (and my money) in the middle of their payment drama. It's between EFFYJewelry and CarnivalCruise - why can't CarnivalCruise issue me a check for what I am owed and work it out with their vendor, EFFYJewelry separately?

I am supposed to board the Valor on February 15, and I would greatly appreciate it if someone could assist in ending my suffering with this before then. I currently have four cruises booked with Carnival and ten past cruises. I gamble way too much in the Casino for my own good, so Carnival has certainly made their money off of me and needs to make this right. The right thing to do would be for Effy to process a full refund on the ring they are in possession of (in a three month wait for sizing), the bracelet and the necklace already in their possession and for Carnival to write me a check, THEN Carnival can sort it out with Effy (the vendor they have chosen to sell "high end" jewelry on board to [censor] customers who fall for their sub-par product like me).

Thank you

My husband and I booked a cruise to the Mexican Riviera for Jan 27, 2018, on Carnival Splendor. Our first cruise. We also booked shore excursions in all three ports. On two of the excursions there was a group of folks who were quite obviously disabled (Down's syndrome, cerebral palsy, etc). One member of this group, a middle aged man, coughed incessantly while on the tour buses on both excursions. No attempt made to cover his coughing other than a hand held a couple inches from his face, which did no good. We tried to get away from him, but the buses were pretty full, and in fact, when we tried to seat away from him, another passenger irately and rudely made us leave the seats because they were "hers". We had no notice of seat assignments on the bus.
In any case, we both started feeling ill on the fifth day of the cruise with respiratory illness, and now very ill with flu (although we were both vaccinated in October). Quite an ending to an anticipated vacation that was expensive for us.
Additionally, on the second shore excursion to the tequila factories there was a youngish woman from the above group who had "four shots of tequila" she said, who became ill on the bus in the seat in front of us. Very disturbing. These people should have been monitored and supervised, and the man should have worn a mask or not been allowed to board the ship or the tour bus. The woman obviously needed supervision regarding her drinking.
Now, we are both still coughing and ill, a week later.
We realize that everyone has a right to enjoy a cruise, but our pleasure dissolved after becoming ill, which could easily have been prevented by better control and observation of the health of the passengers on the ship.
We now have no intentions of cruising again after this experience.
Thanks for allowing us to speak.

We were booked on a cruise on the Breeze in Aug. 2017. Right in the middle of Hurricane Harvey. We were told this cruise would sail on a shortened itinerary, so we drove to Galveston and got stuck on the island and could not get off. Cruise was cancelled two days in. We were offered a refund and 20% credit of that cruise cost on our next cruise. So we booked a new cruise leaving from Miami Feb 17, 2018. Today, Feb 10, 2018, I received an email that one of our excursions was cancelled due to being nonoperational. I paid with a GC that I purchased from Verizon with my own cash, and it was an Ecard. So they said by law they can only refund to the card I paid with. I can't access this Ecard any longer obviously. I said can you send another Ecard, or give OBC so I can use that money on the cruise that I am leaving for on Wednesday. No ma'am we can't we will have to mail you a new card. I said I'll be gone before it gets here. She said no worries, you can use it on your next cruise. At this point I never want to use Carnival ever again! I have been on the phone all day, I understand the law. I always understand they are quite capable of giving me an Ecard, or overnighting a gift card, or giving me OBC. That's all I want, is to be able to use that money on this cruise that I'm going on in 10 days! They waited until 10 days before the cruise to cancel an excursion that probably should have never been offered to begin with! Why would I want a GC I can use on my next cruise when I keep saying I won't cruise with Carnival? So what, I'm just out my money right? I posted on John Healds Facebook page and was contacted by a Shane, but have not heard from him. I don't want a GC I can't use. Why is this so hard? I would be completely satisfied with an offer of OBC for my cruise on the Glory on Feb. 17, 2017, or an issue of an Ecard that I can use on my cruise, or a new gift card issued by overnight mail.

I am providing a letter from my employer stating I had to work due to Hurricane Irma.
Carnival Cruise Lines
Carnival Cruise Lines Contacts & Information
Posted: Oct 24, 2017 by Cynthia Keene
I would like a refund for a cruise I could not take due to hurricane irma
Complaint Rating: 100 % with 1 votes
Contact information:
Saint Augustine, Florida
United States
Boarding #5MJ8D2-9/14/2017-Carnival Liberty--I was scheduled to take a cruise with 9 of my friends that we take every year, but hurricane Irma hit I could not go. My house sustained damage and was without power. I am also employed by First Choice FL Vacation Rentals and we had many properties that also sustained major damage so I had to work. I am requesting a refund due to weather conditions that was beyond my control.

We just came back from Carnival Fantasy-January27th 2018. We have been on 2 prior cruises and LOVED them. This one we booked Grand Suite and a couple of hours on the ship we hear threat and loud screams between people in next door suite. Security was outside there door. So we thought it was handled. They said it was a domestic drunk despite. Next we go out on our balcony and 3 people are smoking on the balcony next to ours. it was so smokey we coulden't be on it. My husband told them politely -they have assigned smoking areas. They ignored us we called Guest services who told us to turn to our floor manager . We did. He told me they had been told.But they lit up the whole time and no one cared. It is a safety hazard and a violation. It can start a fire on the ship. I just stopped going out on the balcony. It got so bad that when we walked down the corridor you could start smelling the smoke. When we saw our neighbors -we got the evil eye because they thought we called on them. But when I called today no records shows of anything?I called the carnival 1800 number the same day we got off the ship and complained about this and they said call back in a couple of days for records to come in. My husband is retired Navy and a safety CSP so we know what can happen when butts fly all over the place and it was non stop. I am disappointed that nothing was recorded-didn't know it was up to me to check that that they wrote things down, so this was a horrific experience. And I just called and they said sorry you felt unsafe but you should have spoken to guest services? that directed us to floor steward. And I was asking for money back for paying for a balcony we coulden't use due to safety. They said $150.00 for future sail credit. I feel this was neglect on professionals part in safety violations.

February 4, 2018

Carnival Cruise Lines

To Whom it May Concern:
I am writing this letter to inform you of my recent carnival experience, it was suppose to be a birthday trip for my husband and I. On February 1, 2018, I was scheduled to board the Carnival Liberty out of Port Canaveral from Feb 1- Feb 4, 2018 in route to Nassau, Bahamas for a three day cruise. I would like to present my booking information before proceeding into my concern. My booking number was 1BMJ10; stateroom: 8303. Upon heading to Port Canaveral to board the cruise we encountered several traffic delays (several wrecks) for what was suppose to be a five and half hour drive turned to almost seven hours. I made several attempts to try to inform Carnival and the ship's crew of these the traffic delays. I called the 1-800 Carnival, Port Canaveral and emailed [protected]@carnival.com on 2/1/18. I was informed by a clerk (did not get her name) that she would inform the ship admin at the port and to hurry but to arrive safely. I have not received any feedback from ship admin.
We finally arrived to the Port around 3:45 pm, though after going to the wrong terminals and finding the right one parking was blocked with an orange bouie (I assumed they were not letting anyone else in or parking was full in this deck-no one was at this booth). The ship had not yet sailed off once we walked into the port though we could hear the whistles meaning it was preparing for takeoff. I became concerned when we arrived in the Port that no one was willing to help us get checked in and placed on the boat before it sailed off. Several of carnival employees turned their heads, walked off, and displayed selective mutism as if they did not want to deal with us or getting us on the ship. After that 10 minutes passed and a Department of Homeland Security Officer was hollering stop the ship, Carnival staff continued to act as if they didn't hear him and one male finally responded there is nothing we can do. My husband and I smiled and waved at the passengers as they were beginning to sail by and we really wanted to cry because those 10 minutes within our heart we knew we could have been on the ship and checked in.
We then realized we are not stuck in port Canaveral since we are so far from home. We ended up spending the night in our vehicles because most of the motels in Port Canaveral area were booked and we were too exhausted and mentally drained to drive to Orlando. This same night we wanted to catch up with the cruise crew in the next port-Nassau Bahamas therefore we scheduled a flight with Southwest Airline. The earliest they had was 10:30 am, we arrived to the airport but then told there would be a flight delay for up to six hours. We sat around at the airport for hours and waiting to board the flight but that never happened. I even called 1-800 Carnival emergency number to notify them as well.
I was already hesitant to attend the Carnival Liberty due to the recent USPH failed inspection. I overlooked that because we love carnival. I have been on other cruise lines but there is no experience like a carnival experience, my husband is a gold member and I have cruised four times with carnival, this would have been my fifth. We also have a cruise booked with cruises only for carnival for June 4-9 2018 with carnival sensation. I am not asking for a refund but for this cruise cost to be applied to another cruise and to be used to book another three day cruise cost honored by Carnival. My phone number is [protected] and email is [protected]@yahoo.com.

I received an online gift card a little over 2 years ago and the link no longer works. I called gift card services and they verified my order number but said that had to follow up with corporate to get me a new link which will take 24-48 hours. It's going will be a month this Friday and nobody has responded. I've called several times a week and just keep getting the runaround stating that they are waiting to here back from "corporate". I can understand if I lost my gift card but this is an issue where the URL was updated and a redirect was not put in place. I also called [protected] and get the same story. I sent emails with no response. I have an upcoming cruise that I would like to use this on but Carnival will not contact me. This can't be the first case so I would like some resolution on the matter.

Booking#9TJ8Q2