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[Resolved] Carnival Cruise Lines / clogged toilet, shower flooded, sunken mattress, loud pump noises, poor food quality.

Contact information:

My husband and I traveled on the Ensenada, Catalina Island cruise on March 6-10 2017 it took close to (3) hours standing in line to actually board the ship ( INSPIRATION) after we boarded we went to our room and notice many other people had got their luggage but we never did, we took a walk around and saw a suitcase along with a black bag on the floor nearby guest services, no one called, no one cared, the second time we walked by guest services, one hour later, the suitcase was still sitting there, I went to ask guest services and the woman said it was sitting there because the tag fell off !! REALLY! After we realized this was our suitcase we told the guest services personal and they had the room steward take it to our room.
When we finally got settled into our room we used the toilet and it clogged up!! They finally came to fixed it after two hours of waiting plus our bed had seen better days, the mattress was so broken down it looked like people were still in it, that we never got a good night’s sleep, also, the shower overflowed for two days!!! We put towels on the floor until they came to fix it! The bathroom sink had an awful musky rotten egg smell whenever we turned the water on.
The food was so bland in the buffet and the main dining room, as well as the pastries, no taste at all but we did enjoy Guy Fieri’s burgers and Pirate’s Pizza. We also enjoyed the Disco night show the dancers were amazing. We could hear the ships pumps running all day while resting after we docked at any port when we were in our room trying to rest.
The rooms overhead Vent was in a strange position right over the mattress, and to adjust the temperature we had to stand on the mattress, we could never get a steady temperature as it was either too cold or too hot!! On our last day the Housekeeping Manager Ms. Elena stopped by our room to talk with us regarding all these problems, by then it was kind of late, we were leaving, they added a foam mat to the bed, and that was it, I am Very disappointed with this ship and the service, the room stewards, restaurant servers and other ship’s crew aren't that friendly we always say Good Morning, hello, hi etc. etc. but it seemed that they just wanted to clean the rooms and move on, not a smile, not a hello, NOT friendly at all. We had saved for this vacation being that we were celebrating our Anniversary, but what a letdown, we have travelled with Norwegian, Royal Caribbean, Holland America which is our favorite, but CARNIVAL really disappointed us, it’s a shame we spent all that money and came back with only bad memories, we thought maybe we could get some type of compensation but we'll leave that up to you to decide if this is even worth it.

Our regards
Richard, Sylvia Rittmiller [protected]
Carnival Inspiration Rm 232

Carnival Cruise Lines
Carnival Cruise Lines
Carnival Cruise Lines
Carnival Cruise Lines

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Carnival Cruise Lines Customer Care's Response, Mar 24, 2017

    Thank you for sharing Mrs. Rittmiller’s comments with us.

    We appreciate that she chose Carnival for her vacation this year, and we’re truly sorry that she experienced problems during her cruise. Those are absolutely not the kind of memories we’d ever have wanted her to take home with her.

    We’ll be contacting her directly, to address the issues she’s brought to our attention, and we truly hope to have another opportunity to provide her and Mr. Rittmiller with the fun, memorable cruise vacation we’ve become known for.

    Sincerely,

    Guest Care Specialist
    Carnival Cruise Line | 3655 NW 87th Avenue | Miami, FL 33178 |
    [protected]
    [protected]@carnival.com

Sy
Mar 24, 2017

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