Caribbean Airlines’s earns a 3.8-star rating from 2 reviews and 382 complaints, showing that the majority of passengers are satisfied with flights.
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articles stolen from luggage
This incident happened on December 22, 2010. I placed a pair of brand new Nike Shox in my suitcase at - yes at - JFK airport immediately before checking into Caribbean Airlines. I travelled business class so my bags were handled by the airline from the time I checked in to the time they rolled off - a direct flight - in Grenada. When I opened my suitcase, the sneakers were no longer there. The only opportunity to remove the sneakers from the case was between the time I checked in and the time the case rolled off - first off the plane in Grenada (and there really was no opportunity to open the case in Grenada).
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ruined my wedding
Caribbean Airlines has ruined my wedding. On June 30th, 2009, as I was going to pay the remainder of the balanced owed on my wedding party's tickets, Caribbean Airlines denied that my reservation for $397.10 per person traveling August 13th through the 18th exist. Despite the fact that I made a deposit of $1058.00 dollars toward the ticket reservations on March 28th. My wedding is on August 16th 2009. The groom's whole family along with my bridesmaids were booked on Caribbean airlines flying out on August 13th returning August 18th for a fare 397.10. we made the initial deposit as requested on March 28, 2009 at their JFK branch with no problem and we were assured that our reservation was locked in. On June 30th we went to their JFK branch to pay the balance and they tell us that we are not reserved on the plane for the fare of 397.10 but at the fare of 491.00 and if we want to be on the flight we have to pay an extra $1100 for our group to travel. We made a complaint to the Better Business Bureau and we are also per suing legal action if they do not honor their agreement. According to the BBB they have a history of complaints re: Caribbean airlines stiffing people at the last minute. This cannot continue please help us! Basically they made a mistake but now instead of rectifying they are making it worst by giving us the run around and lying to us on every level. Not to mention the callous attitude of there middle management.
The complaint has been investigated and resolved to the customer's satisfaction.
I purchased a ticket to travel Oct 5 2023 and then had to postpone the trip. I was told I had to September 2024, one year, to rebook the ticket. I called today, August 28, 2024, and was told too late the ticket expired on July 31, 2024.
Where did this date come from? I have lost over 1k.
Re: [#[protected]]
The reference number is been provided and all the details regarding missing luggage is also provided (bill).
l have also posted 2 letters with all the details of bills.
Kindly pls help with a solution for my matter.
On the 27th of September on flight BW239 departure time 1:55pm from Georgetown/ Ogle air port to Port of Spain Trinidad, My new suitcase was damaged by Caribbean airlines. Ticket:BW/ETKT 106 [protected]
All forms were submitted as requested
File Nos: [protected] and # [protected]
The claims went to a Jenelle Headley and Leanna Balkaran Parmwashwar
Please advise if status of these claims
We are unable to contact these customer experience agents after several attempts
Phil Bhudri
Upon leaving Jamaica on February 8 2023 in which my flight was delayed until boarding took place at 8:20 pm. When I arrived at JFK and went to claim my baggage I realize my suitcases was damaged( the wheels were gone) on two of my checked on luggage. My booking reference # 3XB9WM and my ticket number is [protected]. My flight # is BW17.
Friday Nov 18 flightBW522 when I arrive in Trinidad receive one of my brand new suitcase was severely damage the wheel and part ot suit case missing w a big hole and on the other side or the suit is crack also
bag tag is 0106 Bw512780 I arrive at 1:20 into piarco
On behalf on trevor Johnson and Andrew Dover passenger on caribbean airline 416 flight to jamaica on the 23rd of august,2022
Mr Johnson and Mrs Dover was missing some items
They did not realize until they open the open the suitcase to give the item to people take the item for
I would like to get onto a stand by flight this morning the 16th of August, I was given a number just like yesterday and I didn't get through with a flight out to Tobago this is sad that it's this way I I'm losing business because of this move by Caribbean airline
one of my check on suitcase was damage on flight #BW078 on the 02/02/2020 from toronto to kingston. see image attached
Contact [protected]/gshanett@yahoo.com
Ref . Caribbean Airlines Flight 0527 Mon. Dec. 23, 2019 straight flight from JFK to Guyana: (2 hr delayed flight)
Stolen: Manila envelope with smaller envelopes encasing total of $350 US AND grey mini foldable haversack
Interesting- there are over 100 online recorded unresolved cases related to poor service; half my flight made similar complaints
About Caribbean Airlines
Overview of Caribbean Airlines complaint handling
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Caribbean Airlines Contacts
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Caribbean Airlines phone numbers+1 (800) 744-2225+1 (800) 744-2225Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 2 2 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone numberGuyana (International calls)+1 (800) 523-5585+1 (800) 523-5585Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone numberOther countires+44 207 644 8845+44 207 644 8845Click up if you have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone numberUnited Kingdom800 29737800 29737Click up if you have successfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling 800 29737 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling 800 29737 phone numberHavana, Cuba (Local calls)+599 97 889 959+599 97 889 959Click up if you have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone numberCuracao+1 (345) 769-4071+1 (345) 769-4071Click up if you have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone numberGrand Cayman+1 (833) 522-4762+1 (833) 522-4762Click up if you have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone numberDominica+ 58 212 762 0231+ 58 212 762 0231Click up if you have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone numberCaracas+1 (868) 625-7200+1 (868) 625-7200Click up if you have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone numberTrinidad & Tobago and Suriname
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Caribbean Airlines emailscustomer-relations@caribbean-airlines.com100%Confidence score: 100%Support
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Caribbean Airlines addressIere House, Golden Grove Road, Piarco, Trinidad and Tobago
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Caribbean Airlines social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Caribbean Airlines contacts
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On my flight from JFK to KINGSTON, Jamaica this morning i paid for my over weigh luggage for 75 dollars when i check in over on arrival to Jamaica i realize that the over weighed luggage was not longer heavy on looking in my luggage i came to realize that item was missing the same item that cause the over weighed which is a swagtron T580.
However on contacting TSA the information given was that the item was given to the airline u traveled on which is Caribbean Airline, i would like a returned of my item for further information please contact me at [protected] or [protected]. or emailed me at kerone267@gmail.com.