Canadian Tire

Saturday, 9th June I went to Canadian Tire #258 1820 Merville Rd. Auto Service with my motorcycle Buell Blast in order to make a safety certification. After some time, I got a list of deficiencies to fix within 10 days to complete certification:
- Windshield not secured - 1 out of 4 bolts were missing - installed as requested smae day;
--Kickstand kill switch inoperable - there is no such thing on any Harley Davidson motorcycles as confirmed by Harley Davidson store (nearby) after I went there for consultation and parts;
- Front tire down to causing spots - I have new set of front and rear tires installed, there is no such thing on a brand new tires;
- Clutch not fully engaging - I went to revise it and was advised by independent mechanic that clutch is in complete order (it was tested and verified functionality), cable was tightened.
Next morning (today) I came back to the store to complete certification and meet with a Lisa (613-224-2587 ext 269) who introduced herself as a Auto Service Supervisor. I told her that half of the requirements are not applicable to my motorcycle and that they might mistakenly put those in my report. She said me that she was revising all works and my motorcycle was the only one they inspected that day. On my request why they provide misleading information to fix something that does not apply nor exists I got no answer. I said that I regret that went to their place and wasted my time looking for solution without any sense. I response, she offered me to certify it in another place. Since the service was not competed, I requested my money back in return if she does not want to assume my work done and provide me with certification. She rejected my request.
This is not a first time I face negligence, harassment and ignorance of the Canadian Tire personnel and in particular at this location.
Since Canadian Tire does not have highly experienced personnel for motorcycles(as I was informed over the phone):
- why you even taking any for a such important thing as safety certification and mislead customers?
- why your personnel gives misleading instructions and refuse to complete the paid job?
- why your personnel waste my weekend time and make me run in my weekend to do something that even does not make sense for anyone involving me in additional expenses?
- what kind of authority Service Supervisor has in order to send me out from the store and not provide me with service required in accordance with purchase agreement?
I have no other options as to submit my complain and observations to Ministry of Consumer, Ministry of Transportation, Ombudsman and my bank for refund if the situation will not be resolved on Monday, 11 June 18. I have a temporary sticker on my license plate which expires this week.

I received the worst service at your Auto centre at the 0031 McLaughlin Rd Canadian Tire. I came in to receive a specific service on my tire, a replacement of my valve tire stem. When I was informed that my tire was unrepairable after they dismounted it I was not informed that my replacement tires that I had to get dropped off to me would incur a charge. The staff at the front end didn't check to see if they had another tire to mount on so I was left to bring my own. The store manager Harry Pannu didn't provide any method of reconciliation for the service I did not receive and in turn blamed it on me for expecting "a free service". I felt both disrespected and belittled by Mr. Pannu and will never be returning to this location again. It is unreasonable to charge someone for a service they did not receive and force them to pay for something that I had no other choice in doing. As someone who represents the face of the company there should be a certain level of empathy and respect when addressing a situation where the service asked for was not provided. Having an individual as such in a position of Leadership and management reflects strongly onto the poor service that I have received today and I will be looking to follow up in the future on this matter.

The worst customer service I have seen. Few days back I had my tire change and rust proof coating under my car. After few days I heard weird noises from under the car and found the splash plate was not attached from rear end under the car. I went there to ask them to fix. Not only they refused to accept the mistake (attitude) even they charged to fix it. It not about money but its shame for $34 they have lost there customer. I wont recommend anyone to go canadian tire garage.

Hello, I went to Canadian tire Scarborough( Cedarbrae ). I'm supposed to spend atleast $300 for the sale toolbox today (07Jun18). Then I saw a flashlight in flyer which on sale and ask a guy name "JOSH" on the name tag. On where are the flashlights on sale located. He told me to go to aisle 10 and aisle 1. But I chose to go on aisle 10 to check for some automotive detailing products. But I couldn't find the flashlights. Then I saw him nearby and asked him again. Then he started giving me a rude attitude pointing on where to go. So I asked him on why he's so mad and started denying it. Worst customer service ever. Not only that, another customer like me came to me and says He got the same treatment as me. Very nice huh...

brought truck in because it pulls to the right
tech ajusted toe in and put it back out side and calls it done
caster was 1.7 on theleft and 1.5 on the right as found
caster 1.7 on the left and 1.5 on the right when done gerat if you live in england
GM specs are 3, 75 on the left and 4.0 on the right
left can never be more than the right due to the crown in the road in northamerica as we drive on the right side of the road or it will pull to the right
simple, but why do they blow me off once they have my money
and i live out of town

my name is adam little, im 33 and work, on june 2.i went into canadain tire store in welland ontario.i walked in to go and buy some cables for my tv.i went and grabed two cables and started to walk towards the cash.well i was walking by the info center, i had a grey shirt on that day and black hat, as i walked by the man at the info center he radio on his mic, ..hey brandy..watch the guy in grey shirt and black hat.he said it loud and when i walked by and then i was upset went to cash and some girl.walked around cash and was stairing at me.this was very embarrassing for me and hurtful.i dont want to be treated like a crimnal walking around store and buying things.something should be done instead of accusing people.maybe take my business somewhere else

Dylan at the Canadian Tire in Trail provided some of the absolute worst customer service I have ever experienced. We were making quite a large purchase
for an agreed upon price and had spoken to him on the phone. For the next week he dodged our calls with reassurance that we would be called back. Finally we went into the store, waited an hour for him to arrive and get settled, and then were told that he was refusing to come out of his office to speak with us.

The poor employee that we were speaking to looked so embarrassed and was extremely apologetic and deserves a gold star for their effort at having to deal with his unprofessionalism. Then, over the phone, to the employee, he informs us that our purchase would be $100 more than we were promised.

We've told our entire family to avoid Canadian Tire at all costs if this is the attitude of their management team. To throw their employees under the bus and not give customers the courtesy of a phone call or face to face explanation. We weren't even unruly in any way and still made our purchase!

He was rude, discourteous, unprofessional, and lied to us.

We are EXTREMELY disappointed and it will absolutely determine where we shop in the future.

Hello,

I purchased a YardWorks 150CC 2n1 lawnmower on June 27, 2016 from a local Canadian Tire location (Kenaston, Winnipeg, MB). I began using the mower immediately and it performed OK; however, by the end of the summer it was burning significant amounts of oil and there were smoke clouds as a result. I subsequently changed the oil in the fall of 2016 to ensure good storage and performance.

The following spring (2017) I began using the mower and the problems that ended the 2016 season persisted. On June 20, 2017 I took the mower into my local store on service/warranty. I wanted to get the mower fixed and/or exchange for a different mower as I have been extremely disappointed with mower performance - inconsistent starts and burning oil. After leaving the mower at the location for service/inspection, I was informed there were no issues with the machine and was subsequently charged an additional $100 for service... I was very upset with this outcome since the mower was only $250 in the first place and was sceptical that the problems were fixed since all that was done was an inspection and oil change. I proceeded to use the mower for the balance of the 2017 season and it continued to burn large amounts of oil and inconsistent starting became more of an issue.

It is now Spring 2018 and I have used the mower once... it continues to burn large smoke clouds of oil and inconsistently starts. To resolve this issue I bought a new lawnmower last week from Home Depot, it is a Toro.

I am very disappointed with the product performance and customer service I experienced to resolve my YardWorks mower problems. In sum I have used this mower less than 50 times and feel like I have wasted $350+ dollars on a lemon. Have you had similar complaints from other customers with this machine? How long should this mower last in a basic, seasonal residential use?

I have comprehensive receipts, service records and video footage of the mower operating that I can send to your attention.

Thank you,

Erik Dyck - erik.[protected]@gmail.com - [protected]

Approximately one year ago I had the headlights of my Chevrolet Malibu replaced at the Crowfoot Canadian Tire. It cost me over $300 to replace a $13 bulb. I went to the store last week and was told that my expectation that the light would last longer than 1 year was not unreasonable. The man booked me an appointment to have it replaced free of charge today. At that time I also booked to have my brakes replaced $1, 000.

The man I spoke to today said I would have to pay another $350 to replace the $13 bulb. He identified himself as the manager and was not slightly interested in customer service. He did not care that I would cancel the break job. It was distressing to deal with him.

I want the bulb replaced as promised. I will no longer shop at Canadian Tire. I spend approximately 10, 000 to 15, 000 every year at the store. While I know this is not a lot of money it is my goal to have at least 100 of my friends boycott the store to support me. I will ask each of those friends to get 100 of their friends to support me.

The days when arrogant old misogynistic men bully paying customers needs to end!

I took my car to the service at the Canadian Tire in Hull, QC because my front breaks were finished. Claude, mechanic added the reparations that were 150 $ superior to what I was told by another mechanic the day before. He explained to me that the price of 350 $ was just a "vage estimate" and that the "real price" is given once the car is checked and that the extra work related to back breaks was related to the front breaks; the car would not be functional without. Making it sound severe and necessary, I had no choice but to sign the authorization so the job could be done and my car repaired. While paying the bill, I discussed the matter with the mechanic I saw the previous day and who confirmed that the additional work, what Mr Claude added was unnecessary at this point and that I could had just gotten front brakes and discs replaced; didn't need really anything else. I had to pay over 150$ extra just because Mr Claude (who is also one of the managers or supervisors there, I believe) was abusing me as women, knowing that most women, including myself, can be easily fooled when it comes to these matters. I did not appreciate what happened at all and this additional cost has affected my budget. I would like to get this issue addressed.

I am extremely disappointment with the delivery of my patio furniture set...first they were just going to drop it in my driveway...it belongs out back like most patio furniture...I am 72 years old and live alone...how can I be expected to move it to by backyard if they put it in the driveway!

Also ANY furniture I have ever had delivered was unpacked on the truck and the packaging taken with them...

I am a loyal Canadian Tire customer...BUT I certainly would not buy anything heavier then a screwdriver going forward!

A couple of days ago I purchased one of your products, The Betty Crocker Hot Air Popcorn Maker Model #BC-2979CR from Canadian Tire store in St-Laurent, Quebec. That night I was making popcor vn with one of the Children, the 3 year old, when the popcorn started flying out of the machine so violently, so fast that she was burnt on his chest (through her shirt) by at least 3 scolding hot uncooked seeds. I have never in my life seen such an awful popcorn machine. My niece of coarse has burns on her chest, I have attached a photo of the burns and also a video I have taken of the machine in action.

For one thing the body of the popcorn machine does not seem at all tall enough to compensate for the power of the blower and the of the heat of the machine. I honestly cannot believe that this machine had passed your quality control team. Please advise if this machine was even tested. Also know that I used good Orville Redenbachers seeds from Costco, they are not cheap ones.

Attached please find a photo of my niece's daughter's chest, you can clearly see the burns marks, also a video I have taken of the machine in action. You can clearly see that more than half the seed fly out of the machine uncooked and hot as hell.

Your comments would be appreciated. Also what do I do with this machine? I have the receipt, however I really do not want this product back on the shelf..

Regards

Karen Archibald
310 Marlatt, St-Laurent
PQ, H4M 2G9

Tel: [protected]

My aunt gave me a $100 canadian tire gift card for Christmas. I used it Dec 27 and spent $56.48 - I still have the receipt. There should be $43.52 on the card still (receipt has this info).

However my partner went to Canadian Tire and tried to use the card and it was showing as Declined. They tried it several times and then told him there was no balance left on the card, which is not true.

I

I just came from Canadian Tire store# 675 and the girl working in returns and the manager "Jacob " there robbed me $3, also they asked me all of my information which I know was already in the system. The girl even ask me to see my master card, all of this to make me belittle myself and lose my patients and look bad in front of everyone there. They made me feel like I was begging for something.. the girl was leing and the manager was just playing along.. I felt so humiliated I will never shop there again neither will my family.

I purchased 3 hydrangeas end of the summer from their nursery. This would have been around august/september. They are dead as anything. I talked to a staff last week and he said dig them up and bring in no problem. Dig them up. Brought them in. They claim they only warranty for 3months!
This means that anything bought in august or september is only guaranteed until the snow flies! November or december. Does anyone else know it snows in canada? So basically anything they sell after july you're taking your chances and could be throwing away your gambled money. They refuse (rudely) to honour me as a long long long time customer even though the tags are still attached and it's past 3 months. Had I known their scam then I never would ha e bought anything from them. Now I know. And so will my friends.

I am writing to detail my experience with Canadian Tire (Woodstock). It was beyond frustrating and I will likely never shop at Canadian Tire after this due to the poor encounter with your staff. My story begins on Tuesday, May 22 at 16:42. I placed a call to book an appointment so that I could have my oil changed and my car serviced as it wasn't running smoothly (and I am not a car-savy person). Appointment was booked for Thursday, May 24th at 08:00. Thursday, May 24th comes along and I bring my car in early, explain my situation to the Auto Service department teller (I believe his name was Dan). I should explain that I am a registered nurse who works at University Hospital in London, but I live in Woodstock. I just finished my shift and dropped off my car, then walk home 20 minutes, as I have no vehicle. At 08:54, Dan returns my call stating there are numerous issues with my car. He goes on to explain that the alignment need fixing, the tires need replacing, the wheel bearing on two of the wheels were shot, as well as the initial oil change/ filter as was scheduled. He explained that the cost was roughly $1, 100 to replace. When I inquired about whether the vehicle would be finished today, he told me "Absolutely", which was perfect because I worked again in London tonight and had no means of transportation. I go to sleep and wake up roughly around 15:00. I didn't hear anything from Canadian Tire so I called them at 15:33 to inquire about the status on my car. Dan from Auto Services answered, and stated that my car wasn't ready yet, but it should be done later. That's fine, no big deal. I made him aware that I worked again at 19:00 in London, so he assured me that it would be done on time. I called back 17:32 inquiring about the status of my vehicle. I'm not sure who answered this time around, but he stated that my car wouldn't be done until tomorrow. I explained to him that I worked in London at 19:00, so was it possible to get a loaner car. And he stated "No, we don't do that". When I asked what should I do then? How was I supposed to get to London? He stated, "That's not our concern". Not only did they initially ENSURE me that my car would be finished the same day when it wasn't, but they neglected to call with any updates when things were taking longer. I understand that it's not a simple job as there was a lot of work to be done. That's not the part I am angry about. The part I'm angry about, is that they never called with any updates and the fact that "I was not their problem". The fact that I had no vehicle to drive an hour to work in was and I quote was "not their problem". It was a $70 cab ride there and another $70 back from University Hospital. Having known that they would have been keeping the vehicle overnight, I could have rented a car. Though, I had to be at work for 19:00 and it was 17:35 by the time the phone call was over, so I had a little over an hour to get to work. Options were sparse.

It goes to show what customer service means to Canadian Tire. I work in a form of customer service… health care. We listen to the patient's (customers) "problems" and come up with a plan to try and fix them. But not with Canadian Tire, as I "was not their problem". To end my story, I ended up paying $1325.00 (invoice #[protected]) and I didn't question it. I am a Gold Plan Member and have been for years. I normally take my automotive problems to Canadian Tire each time an issue arises. Needless to say, I'll be cancelling my Gold Plan at the end of the year. And more importantly, I'll be taking my business to another company who listens and addresses my concerns rather than "not being their problem".

In retrospect, I should have approached the cashier upon paying. I didn't because I didn't want to explode and cause a scene at the time. Nor did I know if that was truly the person on the other line that I was dealing with. The point is that I paid money for car services and that's all your company sees. Money is your motive at the expense of customer service. At the expense of treating people like human beings. I felt like I spent $1325.00 PLUS $140 for a terrible experience. What your staff neglect to acknowledge, is that WE are your source of income/ profit. And after today, you lost a customer for life.

I went to the Canadian Tire store in St. Thomas to buy some quick connectors for a garden hose. On the shelf (hook) was exactly what I needed, then I looked over and the exact part was on clearance, and you could tell this package had been opened as it was wrapped in celophane, but it was exactly what i needed so i took the clearance item - to save a whole 7 dollars. When I checked out the cashier (she was new that week) rang it up and it came up at full price - I told her I got if the clearence rack and to look at the packaging. As she was new she sent me over to the Customer Service desk and then I waited 15 minutes for someone to help me. Then I was told again that the item was 11 dollars and not the 4 from teh clearence rack. I once again pointed out the packaging, so she took it to the manager who simply just stated nope full price. I again asked her about the packaging, open parcel (this now was more about principle then saving 7 dollars - I had already wasted more time then 7 dollars was worth). She very rudely stated if that is what comes up in the computer that is what it is - i offred to show her where i got the product and told me that she did not have time, i then mentioned the packaging and she again stated in a higher tone, it is full price, tkae it or leave it. So I left it and walked out.

I will not likely be going back to St. Thomas to shop anytime soon, I have 3 other Canadian Tires stores withinthe same driving distance, including gas bars, but will be avoiding St. Thomas.

Two days agony purchased a blueberry bush which has turned brown. I went to return it at 4:15pm on my way home from work. After waiting approximately 10 min I was told that the one in charge of authorization is at lunch or break and that I would have to come back. At 5pm when she is finished. Am I suppose to work my schedule around the employees break or lunch? Should there not be more than one person authorizing plant returns? Very disappointed in the service.

I am so unhappy with my experience at the Canadian Tire on Main St. North Van. I looked online and it said there were 7 baby floaties in stock but I couldn't select Colour etc online so went into the store with my 7 month old son. I was told they had 7 in the store and was continually told ‘someone was bringing it out for me.' I waited 45 min until I purchased it and was told I would be called when they found it. I told them I needed it by Wed. as I was going out of town and needed it for my trip. I even offered to get it from another store and they said they would do his if they couldn't find it. Wed came and I still hadn't received a phone call so I went in again with my so. and was once again told ‘someone was looking for it'. There was one girl trying her best to make things right with no success and was unable to get a delivery person to drop one off so I finally received a refund for the purchase and don't have time to find another one now. To top it off I asked where the restroom was and they pointed me in the right direction and advised there was a change table for my son. This was true however it didn't open due to the location of the paper towel dispenser. I shop at this Canadian Tire often and so do my friends but I've heard of many other bad experiences there. Even today when I was in line there today there were many upset and frustrated customers. Understaffed and poor management. I have never been so frustrated and angry about a retail experience in my life. I would have much preferred someone telling me they didn't have it so I could have gone somewhere else. Unacceptable.

[removed]
[protected]@gmail.com

On tuesday, may 22, leduc, alberta canadian tire store, we proceeded through the cash register after paying for all our items. The young cashier even came to scan all the items in our cart. Two were big ticket items, the rest were smaller. My husband was pushing the cart out of the store when the security bells went off. Clearly there was something not deactivated in the cart. I showed the two employees the receipt and all items in the cart. One of them said to my husband, it's not the items in the cart, it's you. We want you to walk through without the cart. This is complete discrimination and an embarrassment especially in front of our 8year old daughter. Please have your procedures re addressed for this so you don't discriminate or embarrass anyone else.