Canadian Tire

I had my car towed St Clair Ave w in Toronto after the power completely shut down. They completed a diagnosis and told me the alternator and battery needed to be replaced. After looking into I found a recall on the alternator so I declined the repairs and had my car towed to a dealership. They also completed a diagnosis and the battery was completely fine. They replaced the alternator and car drives wonderfully. Very disappointed at the attempt to have me pay for unneeded parts.

I bought a portable air conditioner on July 2nd at Canadian Tire Eaton Centre. I did open the box and try it for 30 min but the AC did not work perfectly as my room is still hot.
Then, I called the online customer service to ask them about my situation to ensure if I could make a refund or exchange. Hence, the ac was very heavy and I had to take the Uber to get there. They said I can do the refund or exchange.
A day later July 3rd, I brought the AC to the store and spoke to Robin who was a store manager I guess. He said I couldn't do the refund as I did open it and use. And he offered me for a store credit, then I can go other Canadian store to purchase another AC as this store had no more AC at that time.
I said it doesn't mean use, just tried because depending on products. Especially the ac, if I don't try it, how do I know it works or not. And the product is not good at all as I mentioned above.
I could go to another store but I dont wanna buy the same product name and I have the right to choose what I want.
The manager said if I returned they couldn't resale it. I agreed that some products if you opened and tried, they would be garbage or they couldn't fix and resale it but this is different. And they have to be responsible for what they sale.
Secondly, if they said they couldn't resale it why they do the exchange instead of giving money back? Basically they can do that, they just don't wanna give me $379 back which is too much.
The store cannot force me to buy only their product even though it's not good quality or pay me back by store credit following their policies.

Even though I accepted the store credit because I dont have time to just stood there and argued with the store manager, I am not happy at all and feel like I was defrauded. Moreover, i never thought that you are a big company, but your policies and the way you treat your customer are very very bad.

I would like to speak to someone with recent problems while trying to purchase a bike at ctc. Firstly, I have to tell you that money in limited for me. I had to save up to be able to afford a new bike. Mine is old and no longer safe. Once I found a bike that would be perfect for me (and was on sale) I went to our local canadian tire. When I finally found someone to help, they brought the bike down for me to test ride. The bike was nice, but the right brake was squeaking. I asked if someone was there who could fix it and was told that the bike assembler quit and they were looking for a new person. I called the next day and spoke to the manager and he said that was no the case. They did have an assembler but he was only in on thursday afternoons. Really? One half day, once a week. I found that terrible. It is summer time and bikes are on sale. Why is there only one person there for a few hours one day per week. Anyways, I asked the manager if anyone else in the store has bike knowledge. He said yes and he would have them look it over. They called me and said that the bike was still squeaking after they attempted some repairs, so I would have to wait until the 'bike guy' came in on thursday. Friday morning and I still hadn't heard anything. 7 days had passed since I first came in. I called the manager back and he said the bike was repaired and I was called. I was not called. I always have my cell with me and no calls were missed, no messages left. Once again I went down to the store. Found the bike they said had been repaired and was very excited to be able to finally take my new bike home. Did a test ride in store and the left brake was now squeaking more severely than the right one was (the right one was repaired). Frustrating! Of course it was friday now so the bike guy wouldn't be in until the following thursday to fix the left brake and the manager had left for the day. I was furious. Not only was the bike not ready, but no one in the store was helpful or sympathetic to my plight. No offers made to try and do something for me so that I could get my bike back sooner. I left the bike there and went home empty handed and very saddened. You may be thinking how petty of me, but please believe me when I tell you that my bike is very important to me. I am a 2 time cancer survivor and my bike is my only way to get around in the spring, summer and fall and is my relief from my life struggles. I needed a new bike. I was excited about getting my new bike. I was looking forward to enjoying a new bike. Canadian tire took that away from me. My girlfriend was with me at the time - she was taking me to the store to pick up the bike with her truck. She saw a bike she was going to purchase as well for her daughter. Once she took it for a test ride - she left the bike there as well. The brakes (both) were squeaking very loudly. Hmmmmm. Does the bike assembler, just assemble or does canadian tire have people who actually knows bikes. It doesn't appear so. I am now in a position to have to search again for another bike (on sale) that I can afford and that I will like and that will be put together properly. Can canadian tire help me with that? Cdn tire lost 2 purchases that day worth hundreds of dollars. The picture I am attaching is of the flyer, showing the bike I had intended to buy. When I arrived at the store initially, they only had the youth model, and no one could find the woman's model. I need a woman's model. The one that they did have there was an awful green colour (or I may have considered it). A lady in store did find another ccm model that was on sale for a slightly lesser price. It was ok, although not what I had hoped for - that is the model on the orange piece of paper written and attached at the top of the flyer - and the one they failed to repair properly. I would like what is advertised. I would like the one on sale for $ 199.99 the ccm model (woman's bike) 26" mountain bike in a decent color - like the white and black one in the picture - or at least something similar. My friends are telling me to buy off kijiji - but I said why would I do that when I have a canadian tire in town that had bike sales all the time - and I would have a new bike - not someones used one. I need (because of my health issues) a bike that is safe. Can someone please help me! Summer is short.

i hi my name is lisa randall and needed to get the alternator and regulator . than
and i just got a alternator done which they said they can do for 122.00 and he said it wouldn't take that lond to put in the alternatort and said he do it for that price as he had printed out the agreement for that price i signed it for that price to put it in and than phone and said it'll cost 421.00. Than it came out with sqeakes on the back wheel

June15th, I broke down on highway 400 just outside of Coldwater Ontario. I had my car towed to Parry sound, my destination. I informed the auto department I was on route. I was happy my car(Ford Expedition) would be looked at that day as they said it wasn't busy. My car was dropped from the tow truck unable to start, 3 young mechanics told me to put it in a space, they watched while I and my crippled friend pushed it into a parking space.Later that day they called and said I needed a new compressor, at a minimum of 1200.00 plus tax. I called my mechanic, who has looked after my car for years, told me that they can bypass the compressor and I could drive it home. I informed Canadian tire that's what I wanted them to do. I was told that they could do that on most cars but not mine. It sounded like a lot of money which I don't have readily available. I decided to have it towed back to my mechanic. Canadian tire told me nastily to remove my vehicle pronto from there lot. It cost me 80.00 to have it towed to Oastler lake provincial park where I was camping. I thought I could have it towed from Canadian tire. Attitude was terrible. My mechanic bypassed the compressor, I drove it for 4 days. The new compressor cost me 650.00 installed. I am thankful for CAA. This company cannot get away with treating people like this. They obviously thought I was a cottagers and had me in a corner. Watch out people visiting Parry sound.

My husband and I purchased a pop-up Gazebo for party in the park in Whitecourt at Canadian tire. When he start to put up the Gazebo, he found out that it was broken. We didn't get the chance to return the Gazebo because we both are working and usually came home late. We phoned Canadian tire and we asked about the return policy .The person who answered the phone told us once we could get a chance, we can return it.

Yesterday, we went to the store around 7:15 pm June 26, 2018 for the refund of our money $149.++Samantha started to process our refund but she needs an approval from the supervisor. The supervisor named Elisa came and we discussed our concern. She refused to refund the money because she was telling to us about the Woods policy has 7 days warranty only and 90 days for refund but it had to be unopened. Other cashier named Shayla said" how could they know it was broken if he never opened it". The supervisor was being very rude and very nasty to us and even to her cashiers. She asked us to bring back our Gazebo and she still need to phone the Woods manufacturer if they are willing to return the money to Canadian Tire!

This kind of attitude is not suitable to be in the customer service industry. Elisa is in a supervisory position. She should know how to talk with respect to her customer but most of all, she should know her job entails. It was too disappointing.

Today, I spoke with Linda, department manager and she resolved the issue quickly and in a professional manner. Thanks so much ch for Samantha, Shayla, Julie Skiffingfon and Linda for the excellent customer service you provided regarding on this issue.

Mr.& Mrs. Gould

Product #037-1111-4
2 IN STOCK - MIDLAND, ON (as of 6:43 PM)

I checked the website at 10am this morning and two of Product #037-1111-4 were in stock, so I went to Midland to measure the box at 5.30pm and was advised that they didn't have any in stock so I checked the internet when I got home and as you can see above "Midland should still have two in stock" so I wasted my time and cost of gas to go to Midland because the internet is NOT updated. The person I spoke to just confirmed that they didn't have any in stock even though I advised that according to the internet they should have two, then she just didn't comment. I am extremely upset with the service of Canadian Tire.
I wait to hear from you
Regards
Susan
1862 Tiny Beaches Rd South, Tiny, Ontario L0L 1P1

[protected]@gmail.com

I have purchased brand new tires which are Pirelli centurato p7 all season plus for my 2016 jeep Cherokee at saskatoon east Canadian tire. They have installed all the new tires and since then i have vibrations in the car when i go over 100kmh on highways. I took it to the Canadian tire east store in Saskatoon and they were blaming my car is defect but i drive a 2016 jeep cherokee which is just 2 years old with 45k kms on it. I took it to Humboldt Canadian tire store and they checked it and they said the tires aren't balanced, which is strange as they have to be balanced for the new tires. I took it to the canadian tire east in saskatoon again and told them that the tires weren't balanced properly but the manager named Rob is not ready to listen my issue. Then i took my car to west side canadian store in confederation mall when they diagnosed it they told me the 3 tires weren't balanced and they fixed it. So i have wasted a week making trips to different canadian tire stores for just installing new tires whis is really bothering me as the vibrating on highways is still existing and no one is able to fix the issue. I am repenting a lot that, why did i went to canadian tire to install new tires.

who is going to justify my problem and the time i have lost at work. I want new tires because i am pretty sure they might have installed some defect tires.

Hi, I noticed a 6' bifold white table in our flyer for $49.99 and was interested in purchasing it. I entered the store and saw 3 carts at the entry and tried to take one as I needed one to transport the table from the shelf to the check out. Unfortunately they were all stuck together and I was unable to get one. There was no others available in the store. I proceeded to look for the table of interest and found one (or what exactly fit the discription of the item) with the sale tag in front of it. I tried to find someone to help me carry it to the front of the store to pay for it but was unable to find anyone to help. I then proceeded to the front and to the cashier. I asked if I could have someone bring the table up to the cashier so that I could purchase it. They called someone but told me there was none in stock. I asked to have someone meet me at the shelf to show them there was some. The sales associate met me there and saw what I saw and carried the table to the front for me. The cashier scanned the table and told me it was the wrong table and that this one was $70. I went back to the shelf and brought the tag to them and was again told they were two separate tables. I asked to talk to the manager and again we went back to the shelf where I was informed again that this was not the table on sale for $49.99 and that this table and the $70 table "share a home because it a small store". I was shown a much smaller price take off to the side with the $70 tag.
I told the manager I believed that was false advertising and suggested they take down the the bigger incurrent tag that was directly below the table and asked if there was any of the proper table in stock and was told no.
I asked the manager if I could get the table on the shelf for the price I believed it was and she said no. I informed her I would like to file a complaint for false advertising. She asked if I'd like to speak to "a higher up manager" I said sure. The next manager that came out was confused with the table/ price situation but the first manager explained the situation. He too said that that table was $70 and would not sell it to me for $49.99 and did not agree that it was false advertising and refused to take down the incorrect price. At this point I was very frustrated and said I could have it for the last sale price and walked away. I purchased the item $59.99. And left frustrated.

I was in to Canadian tire in summerside PEI to buy a 12 tonne bottle Jack. I grabbed the back and proceeded to the checkout. Once at the checkout, I lifted the back up to out it in the counter and the bottom of the box gave out. The back came completely out of the box and came crashing down onto both of me knees. It scraped my up and bruised me pretty good...luckily enough I was able to get my feet out of the way before it crushed my foot. You should really look at getting some vinyl strapping around these jacks before sometging more serious happens.

I was embarrassed by the cashier who named Wendy. This is absolute worst customer service I have ever experienced. I went into your store at 5 PM today the Canadian Tire located at London South Ontario.
I had tried buying Fishing gear and Licence from Wendy who has worked at London South Ontario.
she ask me "how long have you been in Ontario". Actually I am new to Ontario. But I had lived in S. K 3 years after I moved to London. So I said "I have live in Ontario for 2 month. she reject to sell the Fishing licence. because I did live in Ontario over 6 month. I knew that is the rule. So I said"I have live in Canada for 3 years. "she said"I do not believe that. because you are not good at English". she was so strict. I am significant embarrassed. because I was with my girlfriend. Actually Wendy who is Cashier is British. So it is hard me to listen. So I ask her someone else who speak Canadian English. but she said"No". Do I have to be good at English to buy fishing gear at the Canadian tire?. I paid over $150. but I was a child in front of Wendy who worked at the Canadian tire, Although she did not serve good. Because she did not ask me membership card. So I did not save the point.
I do not need the point that is why I will not go the Canadian tire anymore.
I wrote this. Because I concern about customer service of Canadian tire.
Thanks.

I went into your store today the Canadian Tire located at Main and Danforth and was deeply disturbed by another incident with a customer. A black man was shopping and was asked by what seemed to be a cash manager (white woman, perhaps in her 50s) and asked repeatedly to pay for an item that he was not holding. My mother and I stood in shock as he proceeded to defend himself (he had come in to get a credit card and was innocently standing at cash asking a cashier for assistance). The woman stood there smirking the entire time as the man broke down clearly enraged, another woman stepped in to help him and was there with her children. The same woman manager proceeded to make comments about the children and how they should be embarrassed by their behavior to be so angry and yelling infront of their kids. I truly hope this issue was resolved, however as my mother and I left it seemed to me escalating, no thanks to your management. This type of prejudice is not okay and if it is something that Canadian Tire allows and accepts from their staff then I refuse to shop there anymore, and will absolutely spread the word to my friends and family not to as well. I hope there is action taken and that poor man and his family are compensated appropriately and apologized to.

My engine light was on. I took car in. I spent the day waiting for it. They cleaned injectors replaced alternator and changed spark plugs. That cost 1300 dollars. On the way home light came back on and car started missing. I spent another day waiting for my car and that cost me 1100 dollars. On the way home the light came back on. I went back and they deleted the
Light but again it came back on on the way home. I can't afford to go back again. 2400 dollars and it is still not fixed. I am on senior pension and I am very disappointed with your service department. Tony Hilton.

Me and my mother came to Canadian Tire for floor mats for the truck and windshield wipers. We were stopped by an employee who was VERY pushy and kept insisting my mother upgrade her Triangle card. Talked to us for a solid 5 minutes even though my mother told her we were not interested in the card. Eventually my mother told her we'd come back later after we thought about it. We never did, and never will.

In today's flyer says the weather techs are ONLY $159.99 but yet I go in and they want $340 for my truck mats! Little bit of failed advertising ! Wasted about 45 mins on poorly trained staff! 3rd time was the charm tho for me to find out when someone could actually order only $340 not 159.99! I'm not usually one to waste my time writing reviews but I can't believe how poorly trained they were and how they don't honor there flyer! Maybe get proper trained staff and writers! Good job canadian tire why to show how great of a Canadian company you are! Just look at the add only 159.99! Says nothing about any other price just a bunch of bull to get you into there way over priced store! I would much rather by Canadian products but will no longer be shopping at Canadian tire business! All of them!

My name is Hongxia Dong, I have the car wash service on May on May 18th at the Kanata Centrum. When I got my car back at the end of day, many stains still left on the car seats including some dust at the rim of the doors and the rugs are not cleaned very well either. I paid over 200 dollar for the premium wash. I asked the staff about the situation and the director came out meeting me and looked at my car. He said maybe there is no way to get those stain cleaned. He said the store is busy with changing tires and he can wash again after the busy season and he is not guaranteed with the result. I asked him if that is the case can I get my money back, he said no. however on your advertisement it said sth else. If not garanted with the result, I won't be bothered to take my car there for a day again plus I don't feel I am valued at all. I request to get the money refund. Thank you for your attention and help

Hi,

I am writing this letter to inform about an incident which happened yesterday ( June 18' 2018). I purchased a bike (supercycle nitrous full suspension bike) online as a surprise birthday gift for my husband (on 19th june). The bike was ready to pick-up within an hour.(Location: canadian tire: yonge and church- 839 Yonge street, Toronto, Ontario). I thought great ! In the evening when my brother went to pick the bike up, he saw that there was a peddle missing and the salesperson said that there was nothing he could do about it as the person who assembled the bike had left and would now come on Wednesday. My concern is that no one checked before, the bike was ready in an hour and we went 5-6 hours later and no one checked that the peddle was missing. My husband's birthday is today and we will get the bike by tomorrow evening. My surprise is ruined. Before ordering I requested the salesperson over the phone making sure that the bike would be ready by 18th or maximum 19th evening. I think the service which i got was unprofessional and below standards. I don't think I would ever recommend or shop again at any Canadian tire store again.

Resolution- i would like the bike to be repaired today -19th june so that i can still gift him the bike.

Thanks
Aditi and Kunal Kohli

We purchased 2sets of these lights for our patio, as soon as we put the up we had three bulbs go and one of fuse was not working. I had purchased an extra set of bulbs only to find one not working. I do not have a vehicle so it is hard for me to get to the store to return it but I wanted to make you aware of the quality of this product. Thankyou Barb Hall 295 Edgewood St #55 Sarnia, Ontario
[protected]@hotmail.com

this is my forth visit to 3050 Mavis rd. store, and once again I walked away disappointed with the [censored] service, counter staff moody, making assumption's
waiting for 15min. to find out that I don't have an appointment. Got back to me office, check my information to sure I was at the right store and I was, called the store talked to the counter person (female) not a nice person asked to talk to the manager, (he sounds like the person who took the appointment) he more or less there was nothing he can do other than make another appointment (WHY) when my first appointment didn't work. What are you going to do for me?

To the Owner of Canadian Tire
Markham East Store at 7650 Markham Road, Markham, Ontario, L3S 4S1
My family recently has order a bicycle online for my kids. Canadian Tire has automatic e-mail me a pick up invoice. I was using that e-mail to pick it up few weeks ago.
The reason of the return, it is not suitable height for my kid. Then I asked customer service desk on the same store last few week for returning this bicycle. Help desk employee who said that will only give me in store credit.
However, the manager name - Chris who was not accept my return with anger y strong tune of voice to explain need a copy of invoice when I was tried to explain that I didn't need an statement when I was picked it up. I was only shown my email confirmation to the help desk.
Chris was continually rejected me and said that Exit is right there, exit, exit, exit. I had asked him "what is your name". He refused to tell me his whole name. All I know his name is Chris.
I was unwelcome and asked to leave this store. As a manager, does he know how to respect his customers, his duty and responsibility. It is far from the customer satisfaction. How about all other staff learn from him?
Please take a seriously action.

Thanks and Regards
Tak Tam