SUBMIT A COMPLAINT

Canadian Tire / poor customer service

Contact information:

My mother and I went to Canadian tire on Tuesday, November 29, 2016. She was helping me buy a toaster and a garbage bin for my new apartment.
The toaster I picked out was on sale, but when I checked it out on the self-service checkout, it registered as the normal price ($50). We then both had to wait for at least 25 minutes while someone would help us with a price check, simply because the store was so understaffed.

I understand that companies have an interest in using self-service checkout machines, but when you replace humans by machines you are not only taking away thousands of jobs from people, but you are also providing a much lesser quality of service for customers. Especially around this time of the year when stores are very busy during the holidays, I found it strange that there was only one Canadian Tire employee dealing with all of the customers at the tills.

I am not seeking any resolution to this issue, but I wanted to express my frustration that customers are being penalized on multiple levels for stores like Canadian Tire choosing to invest in machines rather than people.

Sa
Nov 30, 2016

Post your comment