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Canadian Tire - Hunterhorn Drive, Calgary / terrible customer service - incompetence and aggressiveness

1 Calgary, Alberta, Canada Review updated:

Complaint to canadian tire, hunterhorn drive, calgary


On august 23 – 2008 I dropped a tire for repairing on front-right side. It was only deflated. Next day I came back for picking-up the tire and I went to black diamond, where I stayed one month to work. Next day I installed the tire back on my car and my steering wheel vibrate a lot. I couldn’t come back right away because I was very busy to my job in black diamond.
One month later I came to canadian tire to tell them they forgot to balance my wheel … they check it and they said : “yes it wasn’t balanced”. After that my tire didn’t vibrate any more my steering wheel …
Now I ‘m asking you how is that possible to pay for repairing and balance my tire, and actually to not balance my tire …?
On december 19 – 2008 I came again to canadian tire for a different tire, on rear-back side. I felt a big hopping (Jumping) on my rear side of my car … I dropped my tire and I came back on december 21 to pick it up. I asked that person if it is something bad and he said “ it’s all right now …”
I installed it back on my car and … I felt the same big jumping … nothing changed …!!!
Next day, on december 22, I came again to canadian tire to ask what is happening …
I met mr. Wane and I asked him why my tire it is not fixed and why they said “your tire it’s very good now? “
He said “it’s not our fault and maybe it’s something wrong with your car …
I said my car is good because I changed that “jumper” wheel with a different one and everything it’s good, no hopping …
I asked him why they didn’t check better my wheel and to tell me cannot be fixed?
In that moment he became irritated and he told me “I have to deal with many people in every day, I am exhausted to explain to everybody …
I said “ i’m computer technician for a big store in calgary and i’m dealing like you with a lot of people in every day, and if they have a complaint I have to explain them why and how ….
He became nervous and said : “ i’m not coming to your job to tell you what you have to do!! “
I said : “ if we cannot fix a computer we are not charging any penny and we explain why that computer cannot be fixed …. We never charge for a bad work like you, and then to lie that everything it’s ok … “
And anyway I never been nervous with a customer like you …
He started to talk loudly with me and he asked me if that tire is installed on the car …
I asked him why he is more nervous than me and why he talk louder that me …
In the next moment he said “ get lost “ and he left me slammed the door hardly ….
I was shocked … I never seen something like that in canada …!!!

If I would be only half rude, nervous and impertinent like this guy I would be fired immediately
I cannot understand how you can have this kind of employees, incompetent and aggressive … this non-educated guy should go work hidden in a warehouse, not to work for you in a customer service position …
I think your standards and requirements regarding hiring people are very low …


Theodor stoica december 23 - 2008

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Comments

  • An
      27th of Aug, 2009
    0 Votes

    I have been in that store a couple of times and it always looks terrible. The service is horendous and there are never any cashiers on. I shouldnt have to go through the machine checkouts if I dont want to. I will never shop at that store again.

  • Ja
      6th of Dec, 2010
    0 Votes

    I had the worst experience trying to return anything especially at this Canadian Tire location. They go out of their ways to tell you why they wouldn't be able to return the product. Now the latest excuse is that the product has to be in its original, "unopened" package. I have never heard of this ridiculous policy. I understand some people abuse the 90 days return policy, but I only bought the product two days ago. After wasting 15 minutes arguing with them, they finally accepted the return, but my name is blacklisted in their computer. But it's okay, I am never going to return to the Hunterhorn Canadian Tire anytime soon. There are better choices out there.

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