Canadian Tire
Reviews and Complaints

I purchase a brand new in the box wet tile cutter. On the receipt it says that Candian tire will not accept opened boxes. Any defects or missing parts must be obtained from the manufacturer. It's a Mastercraft tool - The Canadian Tire brand.

This amounts to CT moving to a final sale model, where you cannot return anything to them. Once you open the box, you own it. If it doesn't work, to bad, you need to deal with the manufacturer at your expense and time.

I would not recommend buying any products from CT until they change their policies.

Last February 6th my wife bought a present for me. It consisted in a solder gun. She bought it from Canadian Tire in Sarnia Ontario (the only one in this small city) . Before she gave it to me, she removed the sticker that includes the price and at the same time the code bars. Of course it was a present, so I was not supposed to know the price. Unfortunately this solder gun was to small for my job (truck mechanic).
Next day I went back to the Canadian Tire store and explain them that I needed the industrial solder gun, so I wanted to return it and get the right one, of course paying the difference and showing them the original receipt. 45 Since I started explaining my situation, I felt the difference between me and the rest of the customers. My mother language is Spanish, even though I speak English, I should have accent, I don't have blue eyes, clear skin, etc. and they denied the transaction saying that they need the sticker where the price is included in order to make the return or credit. The name of the girl who took care of me is Lynn and is not the first time that I have problem with her (some friends mine have the same opinion) then I tried to talk to the manager (his name is Steve) and he was worse than the girl.
My question is: Why when I try to return or exchange any type of tool I have the same problem, even if they are lifetime guarantee ? Is it discrimination? Do they practice discrimination in this store? Why only with customers who are minorities like me? . I asked to one of my friend who is a "real" Canadian to exchanged for me. And guess what? There was no problem and nobody asked any question. At the end I feel like a second class Canadian Citizen in this country.

I bought skates for my daughter at Canadian Tire. I paid by my credit card and tried to get out, but was stopped by cashier. She asked me to show what was inside my box and for receipt. There were many people around and all they were looking at us like robbers. She said it was new rool to check customers boxes and she did it extremely slow. In receipt was something else I just bought in Canadian Tire and I put it to my packet. I was suprised she wanted to check my pockets as well. I called for manager and tried to explain how dare she ask me to check pockets but manager said it was new rool - you have to show your pockets...I refused speaking with them and showing enything and told call to police. They didn't call and let me go. I'm 40 yers old man with a master degree and never never in my life was insulted like this...

Canadian Tire service is horrible.
Their new rools are against people and for insulting people.
The new return policy is again against people.

Today I got a chance to win a '64 El Camino truck after a purchase at a Canadian Tire gas bar, when I punched in the web address on the ticket it came up as an invalid address.I emailed C.T. but only got an email confirming they received mine.This whole thing has a rotten smell, the same thing happened before with a contest sponsored by another company recently.This is very off-putting, there should be better controls in place to prevent companies from continuing these maddening practices.

There was a Mastercraft 18V cordless deal advertised about 4 weeks ago for 1/2 price. Showed in stock online at Mavis and Dundas CT so went to pick one up. Unfortunately they couldn't find it so got a raincheck good for 30 days (they said more would be coming at the end of the month). Went last night to see and again they couldn't find the drill. Then I was told that drill hasn't been on sale since January. Huh? Went downhill from there. Was taken to Customer Service and asked to stand aside while they talked. Was then told there was no way this drill was on sale at all? By now my blood pressure was thru the roof. The raincheck wasn't signed and I didn't see the young fellow that issued it (how is that my fault). Therefore was told they would give me the drill for $129.00 but not $99.00. I then asked point blank if they really thought I had somehow forged a raincheck? She danced around the question and again said the raincheck wasn't filled out properly. Not wanting to say or do something I might regret I told her to keep it and that after 35 years of shopping at CT I'd never be back. She then ripped up the raincheck and said "have a nice evening". Emailing CT head office but doubt anything will be done. Thanks for listening to my rant. The lesson would be to make sure I's are dotted and T's are crossed when accepting a raincheck from this outfit.

Very Bad service and cheating quota.

Charged 5 hours of labour fee but actually worked on car not up to 2 hours.

Assistant manager in Auto service is very rude to customer and by his saying, he "kicked customer out of store" and told customer to find other garage and he refused to do service.

They will be out of business if they won't improve. I will tell everybody I know in Saskatoon -- Stay away from Canadian tire Auto Service. But if you want to be humiliated and cheated, go ahead!

I am complaining about a u - joint I bought at the canadian tire store in gander, nl. There was no notice on the door coming in that they do not take items back without a receipt. I lost mine but wanted to exchange the u-joint for a larger size. When it was bought they looked up my truck and gave me the wrong one. When I got to the service dept. They told me they don`t take back items without a receipt and it was posted at the service counter. They could see that it was their product and it was their mistake that I got the wrong one. Now i`m stuck with a u-joint no good to me and have fork out money elsewhere for another if I don`t get this rectified. I thnk the least they could have done was a store credit or exchange. It is a bad policy for an unused item.

Due to unforeseen delays to receive the bill of sale, I ended up having Canadian Tire at Sheppard and Leslie perform 3 safety inspections for a company car I purchased. A safety is valid 36 days only for licensing.
The first two safeties passed. First Safety certificate included a report showing there was 70% wear on the front brakes and 60% wear on the rear. Some rust on the rotors - to be expected since the vehicle was idle for a few days. First inspection was done at approx 56, 000 km.
The second safety did NOT include a check sheet so it was not possible to know how much wear on the brakes was indicated. It was a pass.
Did a third safety today, Sept 10, 2009 after having driven less than 4, 000 and was presented with a $993 quote for replacing front and rear brakes. Add insult to injury, quote included an adjustment for the emergency brake - over $100 parts and labour. Shouldn't this be included with the rear brake job?
To pass safety, the brakes have to have at least 20% wear remaining - this implied a wear of more than 10% on the front and more than 20% on the rear brakes between the first and third inspection!
Pointed out to the service advisor this was peculiar since the first inspection passed and with less than 4, 000 km driven and failing the third safety inspection, implied the brakes had a life of 30, 000 km. Most(85%) of the 4, 000 km driven between the first and the third safety was highway, and included a trip to North Carolina. Advisor had a ready answer, saying the reason it took so long to report back to me was he also found the need for a brake job a bit early and he had reviewed the situation.
A somewhat snarky attitude of another service advisor who overheard our conversation was this is required to pass the safety. I had to leave a deposit as I needed the vehicle and would have to return to get the brakes completed.

This one smells. I need the safety to license the vehicle under my name. Canadian Tire has me hostage. This is not the first time I have had done work at a Canadian Auto Service and ended up paying for more than I bargained for. Sometimes problems showed up after having work done. Last experience, Nov 2008, was the installation of a muffler. Within a month it was leaking and very noisy.

Its no wonder we call this place "Crappy Tire". Today I am of the opinion it has evolved into "Crooked Tire".

They have a website and an e-mail for any issue of a questionable ethical nature. You can be sure when I get my vehicle back, they will be receiving a posting.
Here it is:
Canadian Tire Business Conduct Web Reporting
https://www.integrity-helpline.com/canadiantire.jsp

Think twice before getting any type of auto servicing at Canadian Tire! You might regret it!

I just bought some Debbie Travis Roman blinds for my son's room, and when I opened the package, the instructions were very vague, and looked like they were for another product. And hardware was missing. There was no way I can hang these blinds. Also, I was trying to figure out how can I hang these, and noticed that part of the railing was broken too. From the past experience, Canadian Tire gives you a hassle to return anything. Let's see what happens. They are going back tomorrow

Due to every former bad service I try to avoid Canadian Tire, however, they had the range hood i wanted so I HAD to go. I ask a staff member (unpacking) where i might find the range hoods. She points and says "Go down there and find the staff working & ask her for help".
I did find (an older blonde lady with hair up in a top-knot) and told her i was sent to her for help. She says, "Who sent you?" Taken aback, I said, "I dont know, one of the other staff". She responds, "Was she too busy to look after you?" I said, "I assume so." By now the conversation is ridiculous.
"Well", she says, "I am busy right now".
I waited and waited. Finally she comes over and says she will have to go upstairs to get the item. I wait, and wait and WAIT! Finally on the verge of walking out, I spot her. I said, "Did you find it?" She says "Yes, i put it down over there".
What the H_ _ _L is her problem that she did not give me the item to pay for?!
Angrily i took it to the till and told the girl about the terrible customer service (in short terms). She asked what department, when i told her she said, "Oh that does not surprise me, she is something else".
Now i ask you, why do the keep the old bat on if she cannot be civil and give customer service? Is she the Managers Mother?
Anyway, just another dismal experience and reason to avoid Canadian Tire Spruce Grove, AB, Canada.

Attempting to puchase two (2) cans of [protected] Honda ARG Seattle to repair paint surface on my 2000 Honda Prelude (Silver) and one can Clearcoat. The sales person at car parts was really obnoxious and should not be dealing with the public. He has no patience and lack the personal skills to deal with the public. He said there should be three cans of [protected] and I told him that there was none in the slot. He said I had the wrong CTC product number and I begged to fiffer as I wrote it down from the empty shelf. He angrily went to the empty slot, checked the number which I wrote down correctly and then told me that it was automatically ordered and would be in September 2009. I asked him if I could order and pay in advance for it as I was having great difficulty obtaining at three other Canadian Tire Stores. His reply was they don't do that.

He then told me there were three cans in Pickering and I told him that the Lawrence Store told me that his store on Markham Road (bet Steeles and Hiway 7) had product but when I got there, there was none although it still showed on his computer.
I worked for Canadian Tire Corporation from around [protected] as a Computer Mainframe Shift Supervisor so I did know at that time anyone could place an emergency order. It now seems you cannot do this and no-one at the store gives a damn that you cannot get the product at any store. But to put up with an arrogant and obnoxious sales attendant is atrocious and should not be tolerated. I was at the store at around 11:30:00 on Thursday July 30, 2009.

Is there any way to get in touch with someone at Canadian Tire Corporation in the Senior Vice President or CEO positions to relay this complaint?

Regards

Peter Frank Lee
341 Military Trail, Unit 10
Scarborough, Ontario M1E4E4
TEL: [protected] CELL: [protected]
EMAIL: peter.[protected]@canusatrini.com

There is a lady at the customer service counter that always gives me a hard time, as I would often catch her conducting return fraud, when returning an item she would return the item under the sales price indirectly ripping me the customer off. Today she got her revenge.

I typically take advantage of a "loan a tool" program at this store due to its advantages, you pay for a tool and you get your refund for the tool once you take the tool back.

Well I did three rentals over the duration of the last few months and apparently the books didnt balance on the last tool return, this lady whom doesnt like me reported me to the manage and here is where the arguing started:

Without going into extreme details, the manager was accusing me of returning the tool twice and double dipping on a refund. The hole in the managers story is four fold

1. the tools were rented 3 times

2. the receipts provided showed amounts that didnt match ie. credits and debits didnt match each other.

3. my credit card statement including floating balance did not reflect this "extra" money they seem to think I received.

4. Apparently they had video footage but could not substantiate anything, which is borderline threatening behavior. They treat their customers like garbage.

So the entire argument or conversation started with them trying to call the cops and realizing no mater how they stuck to their story they couldnt conclusively prove anything so they back off the cop scare tactic then they tried the " you shop here a lot" we just want to fix this mistake tactic, lets go upstairs so we can see your credit card balance on "our computers" not realizing how many countless laws they are breaking by invading into peoples private data and confidential information.

Then get this... she ( the manager) takes my credit card and notes the expiry date and .. this is what blows my mind... after the argument I told them listen I understand your side but I have to look into my credit statements and see if there was an overpayment if so I will consult my credit card company and get it fixed, instead this lady Fredericton, canadian tire smythe makes a manual transaction to "balance" her imaginary books for the sum of almost 200 dollars.

I didnt even know she did it till I tried to make a purchase and it was declined only an hour after I left the store due to her illegal activity. I didnt even make a purchase at the canadian tire I was there simply looking around!

Anyhow the entire matter is before the credit card company and I am expecting a favourable outcome on my part as they " canadian tire" cannot prove the overage as such doesnt exist ie, credits and debits are 0 on my card, thus the extra surreptitious illegal charge made by this lady manager would seal their fate as a dubious organization of cheaters liars and thieves.

Beware of canadian tire stay away from their organization no matter how good the deal is, we just do not have the resources to see our transactions at a level to audit them in real time and expect certain protections of which canadian tire does not subscribe to.

Boycott them they do not deserve my business or anyones business for that matter.

This is a case of “buyer beware” at canadian tire (Calgary store #419, 64th ave & deerfoot trail n. E, calgary, alberta).

Here’s my little story:

Bought a cordless mower one year ago, the battery dead just few days before the warranty expires, I think I was lucky.

Then the trouble starts, first I took the battery to the return desk, two ladies ask me to bring the whole mower so that they can replace a new one for me. (Sounds too good to be true for canadian tire.), I believed them.

The whole stupidly heavy mower was taken to their store today, the new face behind the return desk asks me why bother to take the whole machine here? She was trying to kick me back to the factories, I explained to her, but then she told me there was no battery and this type of machines in the stock right now, and I have to take the mower to the other store to try.

I'm getting confused and feel like a fool, this yardwork mower is used only 4-5 times, and where am I suppose to take it now? So I asked her to call the manager who's named james, that so called manager has the worst attitude i've seen in canada, first he told me I must have void the warranty by store the battery outdoor, I swear in jesus name that I keep the battery in my basement all the time cause my charging station was there. And i'm that type of guy who always read the users manual. When i'm trying to speak something, he start yelling..."do you want me to help you or not?, will you let me finish?" I realized that I have no more things can talk with this guy. Then I ask him who's the higher manager, he points back to himself and told me he's the one... Great way to go! Canadian tire!

In the end, he told me he knows some magic, and he can get one new battery for me if I want, (Now you want me to believe a new battery is in stock now?), I asked him is there any warranty for that "new battery", he says no! I might be stupid once, but not twice in two days!... I spent 30 mins yesterday, and more than one hour there today for a $230 dollar crap!

Anyway, I will never buy anything from that 64 ave store, just a simple battery swap within warranty has already made me looks like a scam customer. Bye canadian scam tire!

I am in shock and people should be forewarned. When Conquest Tours went out of business, I forwarded all of my trip cancellation documents in order to receive the reimbursement that those who book trips with credit cards (the whole point of booking with a credit card) can usually rely on when issues of this nature occur. I received word today that, according to "Cecile", one of their dispute reps, because the actual flight took place, Canadian Tire Financial Services would not refund the payment (although Conquest did NOT pay for our passage and the travel agent provided documentation that made it perfectly clear that our trip would not be honoured.) How shady is that? As an active member of the Whitby Chamber of Commerce, the Oshawa Chamber of Commerce, the Ajax Pickering Board of Trade and the Toronto Board of Trade, I will be informing everyone humanly possible about this underhanded practice. Hopefully Marco Marrone, as the president of Canadian Tire Financial Services, reexamines this policy and realizes how not delivering even the most basic of cardholder benefits can create bad relations and negative opinions. Their customer service with regards to dispute resolution is absolutely reprehensible!

Bought a mastercraft belt sander which turned out to be crap. After waiting in line for half an hour in the return line with everything including my bill, a young lady Store manager told me that, because the sander was no longer "new" they would only issue a credit valid for this very day (against their displayed return policy). I was willing to pay more for a Black and Decker unit but Canadian Tire was selling it at 99$ while Reno Depot accross the street had it at 79$. Again against their posted policy, she wouldn't offer the same price as Reno depot unless I could offer proof that this was the Reno Depot selling price. I did not have any proof as 79$ is the REGULAR selling price at Reno Depot for that Black & Decker belt sander (the so called "Dragster" model, an amazing product). Anyway, my only choice was to return at a later date, when I would have a need for something else offered by Canadian Tire - I was told that I had 90 days anyway to return the sander.
Three weeks later, I saw a Simonize polisher on sale in the Canadian Flyer. So again, I stood another half an hour in line at the return counter and finally got told the same story wich was fine as I am willing to buy that polisher. Leaving everything at the return counter, I set out to find the polisher. I found only one and was advised that it was not offered for sale as they "would not sell their demo units". While their computerised inventory showed three units in inventory, they advised me that they had none on hand. I then talk to the manager Eric, explaining that I would really appreciate a credit as its been more than an hour of combined waiting in line for those two occasions. He smartly reply was "you just have to buy something else in the store". In a much louder voice, in order to be understood by the fellow customers standing in line, I reiterated my request for a refund at which point he asked me to leave the store immediatly for he would call the police in light of my "aggressive" behavior (sic). I decided to stay in the store and phoned my wife asking her to come over to the store with a camera as to get a pricture of my being escorted out of the store by the police. Waiting for my wife and the police, I witnessed the conversation between the girl at the counter and an economics professor from McGill who was being told in front of me that he was being "aggressive" for stating simple facts in the calmest tone of voice : This store obviously has a policy of telling anyone who does not agree with their Dishonest behavior that they are being "aggressive". Seeing that, I spontaneously offered my card to that guy, who offered his coordinated in return, having been witness to the whole ordeal.
Shortly thereafter, the police arrived but Montreal police officer Z. Perras stated that my wife was NOT allowed to take any picture showing either of the officers present. I think he was wrong but there was clearly no room for arguments. Officer Perraz kindly offered a card with the "call number" and stated that this was a civil matter into which they had no bearing.
Exiting the store, I immediatly went to another Canadian Tire close by were I was offered an instataneous, integral and courteous and unconditionnal refund. Discussing with an employee of that other Canadian Tire, I was informed that they were hearing the same kind of stories all the time about St-Jacques store.
I am 48 years old and have grown up with Canadian Tire - I am really sad to see the Canadian Tire name associated with such dishonest behavior on St-Jacques street. Now simply will be waiting to see that store close down, ever so slightly improving life on our small planet.

Yes, I am pissed about Canadian Tire's Preston Crossing Auto Service Centre. Wouldn't you if you had to undertake an excrutiating 13.5 hour ordeal with 2 young children?

I will make this as short as I can: We brought in our vehicle to have something installed. We brought it in at 8AM. The night before, we called in to confirm with the parts department the price of what we wanted, in stock availability, and then was transferred to the service department to confirm price of installation. Then reconfirmed the next morning when we brought in our vehicle. Job including all parts/labour/etc should have cost around $500. Good! We told the service department while checking in exactly what we wanted, gave our key and headed off. Did not receive a call until 2:30 when it was finished. Got off work at 6PM and headed straightaway there with my family (including 2 young children). Determined that they installed the incorrect product as well as charged us $220 more than what we were quoted as they had to "courier it over from another automotive place". As well as charged us more labour because it "took more time".

Ok, maybe if you have no budget, pay what you have to and go, right? NO! We have a budget (hence us going to Canadian Tire in the first place). As well, can you see the problems in the above situation? We asked for a certain product that was supposedly in stock, they chose to put in another product that cost more and took more time and did not call us first to confirm? Big problem! When confronting the service manager (big ### by the way), he said that the product we asked for what not written on the service order, therefore it is our word against his service tech's word. Of course, the service tech said that we didn't ask for a specific product. My question, is how did they know what to install on our vehicle if it was not written on the service order? Why didn't they change our oil instead? How did they know what to do with our vehicle? Another BIG problem. So, we now feel railroaded as they are holding our keys hostage becuase we have to pay this nearly $800 invoice when we were quoted about $500.
The manager was not willing to budge, ended up walking away from us and leaving us there for about 15 minutes. Then he decided to come back and ask us if anyone has helped us! We had to pay if we were going to get our vehicle back (hence the railroading!). We left. When we opened up our vehicle, we noticed that we did not get anything close to what we asked for. Therefore, had to go back into the store and go through hell all over again. They promised us that they would re-install the correct product and would be done by 8:30, gauranteed. At 8:30 we arrived back after already having to entertain our children for the past 2 hours. It was not done and we were told another 15 minutes. After 25 minutes, we were told another half an hour. Anyways, we were finally done by 9:30. There was wiring involved with what we had installed, and it shorted out our tail lights by the time we got home (we live out of town). Therefore, we were driving on the highway in the dark with no taillights!
So, major problems involved here. If someone who works at the Canadian Tire store reads this, please let your manager know that I am coming on strong, hot and pissed! I already have the head office number and the Better Business Bureau's numbers here and waiting. I am calling the store's manager to get at the very least an apology. Personally, it needs to be told to all people that Canadian Tire service at the Preston Crossing store is corrupt! Not only were we visibly angry and trying to be as civil as we could (in between keeping our children entertained and being completely IGNORED), but the 2 other staff members and the service manager were all rude to us. I have in my past career experience been a general manager of a store and I know how to treat customers. I did not get even a smile during or after this process. We were ignored by all 3 men in the service department as well as being treated like ###. As if it was our mistake?! No! I think not. We asked for a SPECIFIC product and got one that cost more (and was not asked about it). Then we were charged the extra amount. Now my vehicle has no tail lights and who knows what else went wrong with the wiring.
I am coming Canadian Tire management...expect me today!