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1.3 1132 Reviews

Canadian Tire Complaints Summary

95 Resolved
1034 Unresolved
Our verdict: If considering services from Canadian Tire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canadian Tire reviews & complaints 1132

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J
12:00 am EDT

Canadian Tire canadian tire, 700 lawrence ave w, north york, ontario

October 17 2007,

I had my vehicle fixed at one of the Canadian Tire stores (http://www.canadiantire.ca/)
and they put on a new gas tank on my car that was just over a year ago, the gas tank has a 3 year warranty but they claim only 100 days on labor.

I took my vehicle into the location nearest to me in North York, Ontario where I live
I went to the Lawrence Square Mall Canadian Tire Location.

http://www.canadiantire.ca/

LAWRENCE & ALLEN EXPWY, ON

700 LAWRENCE AVE W.
TORONTO, ON
M6A 1B6
Phone: [protected]

They said that they were going to charge me $210.00 + GST to get the problem fixed just for the labor. The parts were going to be replaced under warranty. The labour is HIGHER then the part price! This is just stupid that they were going to charge me MORE in labor then what the actual part is worth. The Gas tank price is $182.99

I told him that this was still under warranty. He said that the part was but not the labor. I was speaking with the automotive manager at this location and this went on for a while I spoke with the owner of the store Phil and got absolutely no where with him.

The gas tank itself is only worth $182.99 this store is going to charge me more in labor to fix their defective tank then the actual cost of the part is going to be! This is just a RIP OFF!

What they are doing is charging me the full shop price to install a NEW one. Even though this is repair to fix a defective part that Canadian Tire installed in my car. And yes I had a copy of my warranty and everything with me and showed them that the part was indeed installed by Canadian Tire.

I asked Phil who is the store owner to do this at his cost and not the Mitchell book price because this was to replace a defective product that Canadian Tire put in my vehicle in the first place and that if they put a quality part on my vehicle in the first place that I would not have to be in there that day. Phil the Store Owner refused to do anything for me and was rude and very ignorant with me. And this is a store owner you may expect something like this from an employee but not a store owner!

A store owner should want to keep his customers but obviously not this one. He just wants to gouge his existing customers as much as he possibly can! I tried to reason with him and come to some compromise but he wouldn’t hear it.

The store was going to charge me 2 hours worth of labor just to drop this old tank off and put the new one on.

I asked the store owner Phil if he could charge me what it would cost to have his mechanic do the work knowing that the mechanic was NOT going to get paid that whole $210.00 + GST at best that mechanic would only make $30.00 - $35.00 per hour and since they were fixing a defective part that Canadian Tire installed why should Canadian Tire make money off repairing one of their defective parts.

Canadian Tire is laughing in this matter because they return the part back to the manufacture and get reimbursed for the defective part if I allowed them to change it out plus they are making money off of me for them to replace their garbage part! How does that seem fair to me that I am getting gouged out of all of this, I don’t mind paying the wage for the 2 hours for the mechanic to replace the part but why should the store make
a profit off of a defective part and the store ends up pocketing money out of this deal?

The store should have put parts into the vesicle the first time that were quality parts and they would
not have had to be changed after a year. That gas tank should last a long time a lot longer then
a year!

How does that seem in any way a good way to run a business? When the company first
Puts a part in the vehicle and then when it goes defective charge them the full price a 2nd time to replace THEIR defective part.

If you do the math at 2 hours labor and again the mechanic would only make $30 - $35 per hour.

$35.00 * 2 = $70.00 the rest of that money out of the $210.00 goes right into the store’s bank account, which would be $140.00 that would be going to the store’s bank account.

Why should any Canadian Tire store be allowed to make a profit off of a defective part they should replace the defective part at cost which would be the cost to pay their mechanic to do the work I would have been more then happy of they charged me $70 - $80 in labor to just change out the defective part. But instead they want to over charge me and gouge me in every way they possibly can!

Canadian Tire should want to look after its customers but instead it seems more like they want to rip them off! I know they have lost a customer I won’t deal with Canadian Tire any longer!

If this is a new install of a part sure charge the full so the shop makes some money but when they are going to replace a defective part from a persons vehicle that they installed and they know is not good then they should replace it at their cost! Right now the way Canadian Tire is working is that it is to their advantage for them to install parts that they know will break down outside the labor warranty and then they turn around and charge an absorbent labor cost in order to get the problem fixed. This is nothing more then high way robbery on the part of Canadian Tire and should not be occurring.

Obviously Canadian Tire doesn’t care about its customers and just wants to nickel and dime them as much as they possibly can and over charge them any way they possibly can! Well I am sick of it and I won’t deal with Canadian Tire any longer!

I tried to work with the owner of the store and come to some compromise on this but he refused to budge in any way. It had to look really bad with the two of us standing not that far from the front doors of the store with the two of us arguing out in front about this matter. That is something that the store would NOT want and just gives them bad publicity. Cripes I have spent more money in that store in the automotive garage and in the store itself that they have probably just lost money on this deal because they lost a regular customer due to the actions of this owner.

And when that didn’t work he tried another tactic he said that oh the car is “unsafe” and that he wasn’t going to release the car to me. He then suggested that oh we have a sealant that we can put on it and that he was going to charge me $30.00 for that otherwise he wasn’t going to release the vehicle from the garage.

And this was coming from the store owner! Who isn’t even a mechanic, he is the owner of the store and doesn’t even do that well but now he seems to think that he is a mechanic as well. He was simply doing this to spite me since I was giving him a difficult time that day about how things were being handled. Eventually he did release the car to me and I left that location and hopefully to never return there again!

Obviously I am not the only one that seems to have a lot of complaints about how Canadian Tire is treating people and scamming them and providing 2nd rate merchandise. It appears that Canadian tire has quite a long history of complaints against them too.

Here are other complaints related to this SAME store that I went to at
700 Lawrence Ave West in North York, Ontario, Canada

Installing wrong parts / over charging.
/URL removed/

http://www.bbbmwo.ca/commonreport.html?bid=1135830

According to the BBB at the time of writing this complaint this store has an unsatisfactory record infact the BBB

The BBB sent a complaint to this store and they never even bothered to respond to the complaint. Now that’s some really bad customer service on the part of the store.
Les Wall was the service manager in the automotive garage at this location and I am aware of him.

Over charging for work / parts yet another complaint about the Canadian Tire Store at
700 Lawrence Ave W.
http://www.complaints.com/2007/may/29/_problems_with_Candian_Tire_145080.htm

Canadian tire has a habit of brushing off complaints that get made by their former customers.

Appears that Canadian Tire really needs to improve its customer service, at all of its stores not just this one if you look at /link removed/ there are loads of complaints about Canadian Tire centers from all across Canada!

I can tell you from my personal experience that how Canadian Tire treats its customers is horrible!

From the research that I have been doing appears that this store at 700 Lawrence Ave W is owned by a company by the name of “J.Paul Cairns Enterprises”

Bottom line is Canadian Tire just SUCKS and I won't deal with them any longer!

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David Beck
,
Mar 09, 2008 7:09 pm EDT

Sorry, but why is it Canadian Tire's fault that the part was defective? It is the manufacturer of the product who is to blame, if anyone. Why should Canadian Tire do free labour for you outside of the 100 day warranty that they offer? Canadian Tire sells the products.. they do not make them. That's why products have warranties. CT probably has an agreement with manufacturers so they are reimbursed for the labour if there should be a problem. If they gave you free labour they would lose money. If they did this for everyone they would have gone out of business years ago or had to raise their prices so everyone would have to pay because of the greed and selfishness of others.

Sometimes I read complaints about people waiting a long time for the manager, or the manager doesn't cater to their whims, but when you read behind the lines of these stories it's easy to see that they have a lot to deal with on a daily basis. People like this person complaining above are the reason one has to wait for the manager, when simple common sense should have been used by the customer.

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Anthony B
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Nov 17, 2007 9:18 pm EST

This is just stupid, you believe in ripping technicians off by making them work for free? "the gas tank has a 3 year warranty but they claim only 100 days on labor." You just said it all. THE PART WAS REPLACED UNDER THE WARRANTY IT HAD, LABOR IS 100 DAYS ONLY, WE DON'T CLAIM IT TO BE IT ACTUALLY IS.

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Sheldon Priddle
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Oct 27, 2007 9:02 am EDT

I just had an episode with CTC. I asked for their seasonal package that was advertised at $39.95 but wanted synthetic oil installed instead of the conventional oil it showed in the ad. When I received the invoice the total was $63.99 This was not including tax on either price. I talked to the service manager about this and he said because of the fact that I had synthetic oil installed instead of conventional oil the price was different. I had told him that I would pay the extra for the synthetic oil when I first ordered the package and nothing was said then. I can't see why it cost me an extra $30.00 to do the same exact labor except for the synthetic oil which does not cost $30.00 more than the conventional oil that was included in the package. By the way, this is after they took a $10.00 coupon off the price they had sent me to have me come back to have the vehicle serviced.Without the coupon it would have been $40.00 more. Needless to say this will be the last time any vehicle of ours will ever set a tire in their service bay.

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Canadian Tire - defective item

Bought a Yardworks Log Splitter at C.T. Took it home, used it to split three small pieces of wood and it broke. Never had the product more than 2 hours. Return to Canadian Tire, they weren't able to refund or exchange the product. The item has a manufacturer defect and all they can do is send it away to be repair. Called Canadian Tire and Yardworks head...

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Canadian Tire - car batteries damaged after 5 months!

I purchased brand new battery for my car from canadian tire located on hasting street near commercial drive in vancouver BC. Battery found defective after 5 months or so. I went back today, Oct 3, 07 to the same store. They checked the battery and found that it was defective. I was told that the battery does not have ' DATE CODE on it and so it cannot be...

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12:00 am EDT

Canadian Tire poor quality product!

Watch out when using the Canadian Tire electric car jack sold all over Canada... the pivoting support that contacts the car from underneath is made of cheap aluminum. It breaks in pieces as soon as you start jacking the car, leaving the whole weight of that side of the car on the slippery base that holds the cheap contact point.

Since nothing is preventing the jack from slipping away, the car can easily come crashing to the ground, or on your head or arm (if they are in the wheel-well) causing life-threatening injuries. I reported this to just about every car safety authority and auto club but the unit is still on sale at every Canadian Tire and nothing has been done about it.

Please contact me if you are injured and want to sue the company... they have been warned. So have the authorities.

David Remillard
[protected]@videotron.ca

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Angry Crappy Tire Customer
, CA
Feb 21, 2011 7:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Having grown up calling Canadian Tire, "Crappy Tire", due to poor quality of products I vowed never to purchase from them again. However, after a new flagship store opened up in Richmond Hill, I thought that I would give it another try. Over the past 3 years, every product that I purchased from that store was damaged upon opening the packaging, or broke within 30 days of use. My latest purchase, that of an electric fireplace was no exception. Just over 60 days of use, the product failed to operate. It was a gift, so that made it even more embarrassing! After contacting the manufacture, as per instructions included with the product, a replacement part was shipped ; however, did not match. Further inquires concluded that the fireplace was built in 2007 and parts were no longer made for it. So, my story is this: I purchased an electronic fireplace in 2010 (just 3 months ago), which was clearly an end-of-the-line that Crappy Tire had no problems selling in their store. They probably made a huge profit on this clear-out item, which they sold for full retail; and accepted the fact that support was no longer available.

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chevypride98
sand point, US
Feb 22, 2011 11:08 pm EST

i dont understand why people claim the products from canadian tire are crappy. for 1, the only brands that are canadian tire owned are job mate and mastercraft, so i agree on them being crappy, from experience. But everything else in the store is a brand or product u can buy at any other store meaning any store could have gotten that one faulty product, you just happened to get that one defect from canadian tire, they dont deserve the bad reputation they get.

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ron
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Aug 09, 2008 6:09 pm EDT

I bought an electric AC/DC cooler at CTC and the cold water I put in in the morning was colder than when it was at the end of the day, it didnt work worth a damn

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Grant M
,
Jul 21, 2008 10:37 am EDT

Canadian Tire is selling more and more cheaply made products or should I call it Junk. It is very close now to becoming similar to what the dollar stores sell.. This past friday we bought 3 folding lawn chairs marked down from 12 dlrs to 6 and change. All three were broken that evening, with the plastic brackets breaking off and the metal rods bending. They were used with care by averaged weight people. Today I had to use a box fan to dry some water off the rug in the living room. I had bought the fan at Canadian Tire last year and used it only a couple of times. I accidently hit it with my leg and it fell down flat onto the floor while running and 2 blades just snapped right off in seconds. My lesson learned... no more crap for me from there.

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Canadian Tire - canadian tire lawsuit

Canadian Tire Lawsuit Thursday August 2, 2007, I gave my car (199 BMW M3), a Haynes BMW service manual, and a new rebuilt alternator for Canadian Tire to Install. I also asked then to put my normal battery (left behind the passenger seat) back in the battery compartment. Canadian Tire Charged me $114.80 for the service to install the alternator and the...

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Canadian Tire terrible customer service and warranties!

I went to a canadian tire store located in woodstock, new brunswick, canada and bought a yardworks mower on july 3, 2007, product #[protected]. Overall it worked ok... For about the first 10 minutes. I can fix it cause it's just an adjustment with the carburetor and maybe have to replace the spring, but that would void my warranty. So I took it back on july 19, 2007 and asked if I could have it replaced. They initially said, "oh, it's got a 7 day return policy only." I asked to see the manager for this department at this time. They were very quick to respond, i'll give them that. I told him that all I wanted done, was to either have it fixed or replaced so I can mow my lawn tonight. He said "you should have called to give advance notice before coming to the store". I responded that I also have to work for a living and cannot just leave whenever I please. I mean, I arrived a 5:00 pm and he said that this time was for shoppers only and not returns... Bad customer service right from the start! He tried to make it look like it was my fault for not arriving on his preferred time. He looked at the warranty and said that because it was over the 7 day policy that I couldn't get it replaced, even though I had my receipt. He also said that no one wanted to buy a mower that doesn't work, well neither do i! He kept asking me, what do you want me to do about it... Canadian tire... You had better get some competent people to work for you! I already said, either get it fixed or replace it so I can mow my lawn. Come on, should I have to buy a product and have it fixed right away? I should have got them to fix it as I was buying it. They made me wait 30 mins and kept saying there's noting they can do... What happen to 30 day return policy! Well, I guess that's up to me and you to figure out. So I called the hotline and they said it's up to us consumers to find all the details about warranty before we buy something. Even if they change the policy to something like 7 days, they don't have to notify us consumers. Well, in conclusion, the man didn't hear a single thing I was saying because he asked me repeatedly what I wanted him to do... At this point I gave up because it had gone on for over 1 hour. They wouldn't even let me return the product because it would be at "their expense". Well canadian tire, you expense is gonna cost you more than $300 dollars, because we are the consumers and without us, you're nothing. We share our experiences with each other and I guarantee you'll see a loss in sales... On sale for canadian tire = "once you buy it, we wash our hands of it, please come again". And by the way, I know you just wash these things up and resell them or write them off, I should know, i'm in the business of writing programs you and other companies use for this stuff... So good try but they can't pull the wool over my eyes...

I'll never shop there again!

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Canadian Tire - it simply does not cut the grass properly!

Bought the Yardworks Cordless Reel Lawnmower (model [protected]) in May 2007 from Canadian Tire in Winnipeg. Used it twice before I realized that buying this mower was a great mistake. It simply does not cut the grass properly. Called customer service to voice my complaint and was told that I could not get a refund or exchange because it was used. Sent an...

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Canadian Tire rude service

Just had an argument with the supervisor at my local crappy tire (Alliston, ON). I returned the paddling pool I'd bought for my 1 year old son for the second time due to it being faulty. In the middle of sorting out my refund, the assistant asked if I had my 30c canadian tire money. No, I said - what do I need that for when returning a faulty item? She said in that case, she'd have to knock 30 cents off my refund! I asked if she was joking and a supervisor was sent for.

Apparently, even though they give you the canadian tire money without you asking for it, they expect it back when you return an item, no matter why! I argued that as it was a free item they were giving you, they shouldn't expect it back. She said it was just the same as real money. What if it were lollipops they were giving away? I said. Would they expect them back, as the principle's the same? Apparently not. I left 20 cents out of pocket and an EX-CT customer...

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Update by Lee Stansfield
Oct 16, 2007 12:12 pm EDT

First of all, it was 30 cents - the 20 cents was a typo (so no contradictions). Secondly, these are COUPONS. Even crappy tire management call them coupons. If when I went to Zehr's they gave me a $10 off my next purchase voucher as I went through the checkout, if I returned something due to it being faulty, would you expect them to ask for their voucher back or knock $10 off your refund? THEY ARE NOT REAL BANK NOTES! There are no signs anywhere in the store stating this policy. Third - I returned a faulty item (TWO faulty items in fact). Good customer policy should state that in such a case they should waive the coupon return. They didn't and with hindsight I should have asked for a refund on my petrol money due to me having to drive to and from the store twice.

Fourth - Johnny C - no need for insults, is there...

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JohnnyWalker
, CA
Jun 19, 2011 1:12 am EDT

I attampted to purchase a stack-on safe at the Canadian Tire in Windamere in Edmonton. The safe is in the exit area of the store and was on sale for $499. I needed to talk with three different people before I could actually try and pay for the safe. I was told to go to the loading doors around the back to have it loaded into my vehicle. I waited for over 30 minutes. When staff finally came to the door they told me that they didn't have any safes left. I asked if they could call another store and was told that they are all independently owned so I wouldn't get the same price. They offered the floor model to me but they didn't have the combination to the door so they 'could try phoning me next week if they can find the combo'. (I'm not kidding - they thought I would take it home without any way to get into it) I then had to back around to the front of the store to get my refund. That's when I noticed a sign saying that Canadian Tire will meet any competitors price. Apparently they can't even their your own bloody price across town! After this 45 minute shopping 'experience' I will be sure to avoid Canadian Tire at all costs in the future.

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NeilNoseworthy
North Bay, CA
Oct 24, 2013 4:32 pm EDT

Does nobody except the original poster see that if Canadian Tire is scamming 30cents off of each return, every day, throughout the entire country, they are clearly STEALING money from consumers and keeping it for themselves? Lee is right, despite calling this 'money', it is a coupon for a discount off a future purchase. It's not legal tender, protected by the mint, and cannot be charged for.
What makes matters worse, is that Canadian Tire has no process in place for refusing the money. This is a mandatory program to enrol in with no option to opt out. A definite scam that needs to be dealt with. Don't be fooled by the low consequences of 30cents. I argue it is far more common that Canadian Tire is stealing from consumers, than it is that people are buying and returning thousand dollar items purely for the purpose of Canadian Tire money.

Valerie
Valerie
, US
Dec 04, 2008 7:37 am EST

Watch out to where you go to change your seasonal tires! I went to the Canadian Tire in Brampton's Trinity Common last March and again in November 2008. It was suppose to cost me $26 and it ended costing me $145. They told me the wheel stud was spinning and had to be replaced. They also said that whom ever had changed my tires last, had over torqued the wheel nut. When I said they did it, they quickly changed their story. I've spoken to Service and Store Managers and they do not want to take responsibility for what happened. I will never take my car to CRAPPY TIRE again!

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JohnnyWalker_2
, CA
Jun 28, 2011 3:58 pm EDT

UPDATE: After emailing Canadian Tire, the message made it's way down the store owner in Windamere. He more than compensated by tracking down a safe somewhere else in town and delivering personally to my house. It turned out to be about the best customer service I've ever received! Thanks Jim! (I had to post this update in comments as complaintsboard won't accept my password, won't email a new one and there doesn't seem to be anyway to contact them.)

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chevypride98
sand point, US
Jun 19, 2011 8:45 pm EDT

hahaha they straight up lied to you, i worked at ct for over 8 months and i know for a fact that if their out of stock even though they are independantly owned they can get stock from another store and sell it to you for the same price, they just have to show proof (sale tag or shelf tag) of what their instore price was. Im so glad i quit working there, they dont even know their own rules :P

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mandyyyy
Gananoque, CA
Apr 12, 2010 3:26 pm EDT

I went into Canadian Tire today, in Gananoque Ontario. There is an employee there i feel is harassing me, this is happening due to something that happened off work campus, and i don't feel it should be brought to work. I don't even want to go into Canadian Tire anymore, due to the way i am treated by this girl, and other employee's when she is around. I was wondering if there is anything that can be done?

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Tony B W Ward
Provost, CA
Oct 04, 2009 12:39 pm EDT

I went into crapass tire in Wainwritht Alberta the servus was rude and when i asked for a item that was in the flyer (for this week )... i was told they did not have that item in...how *ucking stupid is that ###...this is not the first time it has happen eather and when did they stop giveing rainchecks on items...every time i go in to the store they never have it or it is discontinud or it isnt comeing in and they dont know if it is comeing in and the staff they hire needs to go to some sort of course to learn how to behave with the costomers and take some aditude classes to learn how to deal with the public ... as far as i am concerned i have gone into crapy tire in wainwright alberta and if i go to any others ity will be a cold day in hell...sincerly Tony B W Ward

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noel
Mississauga, CA
May 30, 2009 12:07 pm EDT

i went to canadian tire store in mississauga dixie and there is a manager there and she thinks she knows it all and she should not be working with the public at all...
she has bad customer relations with customers and does not know how to talk to them either ...She works in seasonal and also in houseware ...
SOMETHING NEEDS TO BE DONE WITH THIS EMPLOYEE YOU HAVE AND SHE SHOULD BE SPOKEN TOO ...

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Eric
,
Nov 05, 2008 9:19 am EST

I had a similar experience to the original poster; purchased something, then returned it and had the CT money deducted from my refund. I was highly annoyed - even wondering if this was legal, because they're essentially charging you real money for not having fake money.

On their receipts and signs, it says you have to return the CT$ but it doesn't tell you what the consequences are - it doesn't say "...or that amount will be deducted from the refund." I think that is the primary source of my irritation.

Now after reading the above comments, I see this all in a different light. Here I was concerned about my petty little $100 purchases and 50c in CT$, I never thought about buying/returning something worth $1500 and keeping the CT$ from that. So I guess I do now see the logic in requiring the return of the CT$ with the item. Thank you to David Beck for pointing this out.

On the other hand, I still think their signs should have the consequences for not having the CT$ clearly stated.

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Deborah
,
Sep 28, 2008 1:12 pm EDT

Canadian Tire has been issuing "money" since I can remember. Why is this suddenly a big deal?

My complaint concerns customer service, or I should say the complete and utter lack of customer service. I have just this minute returned from my local CT where I went to purchase a replacement Dremel. I asked two clerks and neither one of them had ever heard of a Dremel. One clerk at least tried to find out, but the other one just shrugged his shoulders and went on his merry way. I then found a third clerk and asked to speak to the manager, she said "Oh yeah" and then walked away to go and gossip with a colleague. I was ignored. I then spent 20 minutes trying to locate someone who would and could assist me, only to have him repeatedly answer his ringing phone. I was finally able to purchase my Dremel, but the way I was treated left such a bad taste in my mouth that I am going back to CT tomorrow to return the Dremel, together with the 70 cents in CT money. This kind of lousy service seems to be the norm in the Chateauguay, Quebec store, at least for the English speaking customers. I shall just go to Rona from now on.

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Canadian Tire - poor policy and bad customer service!

I purchased a Yardworks Cordless Reel mower part [protected]. I used it twice and found that it did a terrible job. It left 30% of the grass uncut. I had to borrow a lawn mower from someone and had no problem with the grass. 31 days after purchasing the mower (they have 90 day return exchange the receipt says, with original packaging and receipt - which I...

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Canadian Tire horrible service - I will never shop there again!

I went to a Canadian Tire in Vancouver, the one located on kingsways and across from the blockbuster. I was there to purchase a new door lock for one of our suites downstair. My boyfriend any I have gone to Canadian Tire before and we usually receive bad service, but this was the worst. We walked into the store and spotted an employee. We asked where we could find the door locks and he said he had no idea. Fair enough. We wandered around and were able to find the locks. Looked at a few and found one we liked, but it was behind a lock cabinet. We went to look for someone who would be able to unlock the cabinet and just a few rows down there was someone there. We asked if we could get some help and he said no it wasn't her department. Okay fair enough. She sent us to someone else, same thing "it wasn't her department" . she then sent us to someone else, same thing " it wasn't their department". I went to the customer service desk and they paged someone for me and told me to wait there. so we did... no one came. and again we went back and they paged again... no one came. At this point my bf was getting angry. Finally a lady came and said that she was in charge of the people on the floor and that she would be able to help us. Then my bf said to her that she needs to get better staff or train her staff in customer service. He said that this was ridiculous having to wait a good hour to get service. He went on to say that this was stupid and the employees and the company are the worse he has dealt with. The lady got really upset and started yelling back in defense and then... she told us to F*** OFF... wow we were taken back... my bf yelled back and said that she needed to watch what she said... she said " you know what just F*** OFF". we walked away and went up to the front to talk to a manager... and guess what we had to wait, she paged twice and no one came. We were angry and we just left it took us almost 2 hours before we could leave the store empty handed. Thanks Canadian Tire thank you for your customer service. I will never shop there again.

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babolat800
Montréal, CA
Jan 07, 2009 8:13 pm EST

I will NEVER go back to ANY Canadian Tire Auto Center to service my cars anymore, NEVER, EVER.
I bought a set of winter tires (Goodyear) at this Lasalle store and have them installed and I felt the vibrationg on the steering wheel. I went to Honda's dealership to check, and I was told that three out of four tires needed to redo balance, the other one (the right rear tire)"has wobble", not workable, have to be replaced. The mechanicians at Canadian Tire not only did bad job on balancing but also failed to notice the tire defect.
There are some good reasons that the mechanicians at Canadian Tire are SOOOOO bad on both experiences and skills. First of all, many of them are trainees, they just started to learn to repair, and they learn their skills and making errors right on your car. Just like Canadian Tire's Commercial says "I will start with you!". Second, they work on many different cars, cars that made in different countries, different brands, different models, how can you expect them to know all the requirements and specifications of all cars? It is IMPOSSIBLE.
So I went to the garage to claim my warranty repair and exchange. The employee who served me did not want to admit the problem at beginning, untill I showed him the service report from Honda. When I bought the new tires, they charged $11.96 +tax without informing me for inflating the tires with nitrogen gas. God knows what they really put in the tires. We all know that 78% of the air we breath is nitrogen. When they finished work on my CRV, they did not give me the original receipt back, which is the purchasing of the one set of tire and wheel, plus extended warranty, total $713.
When I got home. I realized that they did not put my wheel lock key back to my glove compartment. Having no other choice I went back to the garage the next morning. The employee gave the key back to me without apologize, not even a "sorry", no surprise either. It seams that this kind of things is very normal to them.
The same Canadian Tire garage, 6 years ago. I had my Honda Civic serviced there before winter coming. I requested a engine oil change and intallation of winter tires (already on wheels). The coming spring, when I want to change the four season tires back, I found out that they were still on my car, the mechanician at canadian tire did not install the winter tires on last autumn at all. I was driving the whole witer assuming had winter tires on my car. I know, I know, I did not pay attention. Because back then I trusted them. I thought they were professional. Believe me, they are not professional in any way.
Do not risk your life, do not service your car at canadian tire.

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Ashley
Winnipeg, CA
Apr 28, 2008 1:25 pm EDT

HaHa. That's why no one came to help you. They were probably talking about you in the back and laughing.

By the way, I'm sure you're one of those people who "spend thousands of dollars a year here and I won't be ever shopping here again!" Well good for you. We'll be GLAD to escort you out and pray for those people at Home Depot where you're probably going next.

Good Luck getting service anywhere if you act like that.

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David Beck
,
Mar 09, 2008 4:48 pm EDT

Agreed. This story sounds a little fishy to me. .

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Michael Y
,
Feb 18, 2008 9:49 pm EST

Customers tend to make things up to ...
a) get piety treatment
b) get special attention
c) believe that they will somehow have the employee in trouble
d) they are simply lifeless

By the way.

Canadian Tire is welcome for their amazing customer service abilities and hopes that you never come back to shop there again as your ### and yelling must have made shopping irritating for other customers.

Have a great Day.. thats what i would have said to your boyfriend...!

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camaro92
Burnaby, CA
Jul 16, 2007 2:39 am EDT
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BULL... Sorry but you either are completely lying, adding in stories, or have that store confused with another location.

There is only 1 FEMALE MANAGER at that location and she is NO WHERE CLOSE to being that type to Swear like that.

And the bit about staff not wanting to OPEN A SHOWCASE for your because it's not their department? BULL again! Everyone has keys. It's not a special department requirement.

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thomas
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Jul 04, 2007 10:13 am EDT

Principle learned here? Canada sucks.

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Canadian Tire - discouraging the return of products!

I shopped at Canadian Tire for the last time this weekend. I went to the Canadian Tire on Cambie in Vancouver to return a tool I'd bought. I brought my receipt, but in order to return it I was asked for photo ID, which I didn't have. Even though I had credit cards with my name on it, the clerk and the store manager refused to allow me to return my...

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Canadian Tire bad customer service

Hi all. On April 10th 2006 I purchased battery from the Canadian Tire in Port Coquitlam B.C. for my motorcycle. On July 28th 2006 it died, lasting only 15 weeks. I was quite a ways from home (2.5 hours) or a Canadian Tire when this happened, so I had to purchase a new battery. The store offered to hold my battery for a while incase I was able to pick it up. I was not able to get the battery myself but a friend was passing the store on her way to my place and brought it to me, that was October 20th 2006.

On Sunday the 22nd I went to the store with the battery and receipt. I spoke with an associate in the store and was informed the warranty had expired 10 days earlier so she could do nothing for me because if she did it would come back on her as the warranty had expired at midnight 10 days earlier. She suggested I phone the next day and talk to one of the managers, Sean. I spoke with Sean on Monday the 23rd and basically all he said was that since it was past the 'magic date' they could do nothing as the store would not be reimbursed and they would lose money on it. That same day I phoned Canadian Tire's 800 customer service number to see if they could help. All they did was repeat what Sean had said, if it's past the magic day, then they would do nothing for me.

Yes I know that the warranty was technically over but for a few short days they are willing to lose a customer ? The money they may have lost on the battery would have been made up in short order with my future purchases as I in the store weekly. They will be losing a lot more because they chose not to provide good customer service, or any customer service for that point.

There is NOTHING Canadian Tire sells that I can't get else where. In fact the battery I bought from Discount Battery Warehouse replace theirs was $15 cheaper and has double the warranty.

I WILL NOT BE SPENDING MY MONEY AT CANADIAN TIRE ANY LONGER.

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colin goede
, US
Nov 19, 2023 5:43 am EST
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Canadian Tire corperation has extremely poor phone service for years now. I do my best to buy elsewhere due to this. Part source as well is just as bad.

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tarek khalil
, US
Nov 05, 2023 2:02 am EST
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At 7:45 PM they kicked me out of the store claiming they are closed although I asked when they are closing and they said 8 PM. Very rude and unprofessional. When I told the manager, I guess since he is not wearing uniform, that I will be filing a complaint he said I don’t give a sh#%*, you can complain to whoever you want.

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Allie Apple
, US
Sep 23, 2023 3:59 pm EDT
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Racists manager and security at locations. Accusing black customers of swapping drills when the customer had no drill. Disgusting company. The people you hire represent this company

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Muhammed Badshah
, US
Aug 12, 2023 6:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Just bought a soccer cleats today and when i reached home i can see that it is a product that is returned and also some dirts in it. Not so happy .

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Les Delcourt
, US
Jul 05, 2023 7:13 pm EDT
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Mastercraft welderReceived a Mastercraft welder for a Christmas gift after using on and off for a couple months it died would like to have it replaced.I tried to start it it would not start.checked it out would not start MasterCard flux core welder 60 80 a\120v can not get bill as brother-in-law has passed way please fix it OR replaced

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bamryn
, US
May 14, 2023 4:50 am EDT
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May 8th 2023 at 11:50am I saw a trucker in a Candian tire truck throw garbage out of his window while driving. It was an Ontario license plate with the number S27 23B.

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Randy Hedlund
, US
Aug 24, 2022 10:11 am EDT

https://vm.tiktok.com/ZMNnR5qNh/

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Nath1972
, CA
Dec 18, 2019 11:01 pm EST

I whent to canadian tire this morningto buy a double wireless charger the day before they tell me they have it in the back but they will be on the floor this morning i go this morning and now they say they did not receive the double wireless charger and its in the flyer this is fals advertise if you dont have it dont put it in the flyer

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NPC 1001210
, US
Sep 22, 2019 10:19 pm EDT

The responsible were rude and give not much information like they didn't care at all.

So I've bought my four winter tires somewhere else, and I'm thinking in cancelling my Canadian Tire Master Card Credit Card.

This was a really bad experience.

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Andrea ball
, CA
Sep 15, 2019 7:14 pm EDT

No chashiers no business from me ...sure you can figured out what iam taljing about..

Canadian Tire In-depth Review

Product Range and Availability: Canadian Tire offers a wide range of products, from automotive supplies to home and garden essentials. Their inventory is extensive, ensuring that customers can find what they need for various projects and tasks. Whether you're looking for tools, appliances, or outdoor equipment, Canadian Tire has you covered.

Pricing and Value for Money: Canadian Tire is known for its competitive pricing and value for money. They offer regular sales and promotions, allowing customers to save on their purchases. Additionally, their price match guarantee ensures that you're getting the best deal possible. With Canadian Tire, you can trust that you're getting quality products at affordable prices.

Customer Service and Support: Canadian Tire prides itself on its excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist you with any questions or concerns. Whether you need help finding a specific product or require assistance with a purchase, Canadian Tire's customer service team is there to help.

Online Shopping Experience: Canadian Tire's website provides a seamless online shopping experience. The website is user-friendly, making it easy to navigate and find the products you're looking for. They offer detailed product descriptions and images, allowing you to make informed purchasing decisions. Additionally, their online ordering and delivery options are convenient and efficient.

In-Store Experience: When visiting a Canadian Tire store, you can expect a well-organized and clean environment. The staff is readily available to assist you and provide guidance. The store layout is designed for easy navigation, ensuring that you can find what you need quickly. Overall, the in-store experience at Canadian Tire is pleasant and hassle-free.

Quality of Products: Canadian Tire is committed to offering high-quality products. They partner with reputable brands and manufacturers, ensuring that their customers receive durable and reliable items. Whether you're purchasing automotive parts or household goods, you can trust that Canadian Tire's products are built to last.

Return and Exchange Policy: Canadian Tire has a fair and customer-friendly return and exchange policy. They accept returns and exchanges within a reasonable timeframe, provided that the product is in its original condition. This policy gives customers peace of mind, knowing that they can easily return or exchange a product if needed.

Loyalty Program and Rewards: Canadian Tire's loyalty program, Triangle Rewards, offers customers exclusive benefits and rewards. By earning points on purchases, customers can redeem them for discounts on future purchases. The program also provides personalized offers and promotions, enhancing the overall shopping experience.

Community Involvement and Corporate Social Responsibility: Canadian Tire is actively involved in the community and demonstrates a commitment to corporate social responsibility. They support various charitable initiatives and organizations, contributing to the betterment of society. Canadian Tire's dedication to giving back is commendable and aligns with their values as a trusted retailer.

Overall Rating and Recommendation: Canadian Tire is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their excellent customer service, convenient online shopping experience, and commitment to quality, Canadian Tire is a top choice for many consumers. Whether you're shopping online or visiting a store, Canadian Tire provides a positive and satisfying experience. We highly recommend Canadian Tire for all your automotive, home, and outdoor needs.

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Contact Canadian Tire customer service

Phone numbers

+1 (866) 746-7287 +1 (800) 387-8803 More phone numbers

Website

www.canadiantire.ca

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