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Canadian Tire Complaints Summary

95 Resolved
1032 Unresolved
Our verdict: If considering services from Canadian Tire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canadian Tire complaints 1127

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Newest Canadian Tire complaints

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9:10 pm EDT
Featured review
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There are two Canadian Tire locations in Peterborough: Chemong and Lansdowne. Today I bought a bike from the Lansdowne location. It was a little pricey, nearly $300. When I got home I noticed that the gears didn't shift properly. Little disappointing but no big deal. I brought it back to the Lansdowne location but they didn't have anymore assembled and no...

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1:42 pm EDT

Canadian Tire bad service and behavior!

I had the worst experience with these bad people (Canadian tire) , I took my car to them two days ago because it was not starting till after several times so I drove it to them (thought they are a big company with good reputation) and I asked them to fix the problem, few hrs later they called me to tell me that the car need a new battery and alternator and that will coast me almost $500 cad, and I asked them if they are sure that it was the problem they told me yes, so I paid the money and picked my car from their crappy store, just 30 minutes later when I took it to my home I tried to start it and the same problem is there again (it does not start till I try several times) , so I took it back to them and I told them and the bad person who is working in the auto. Service went to me car and started it and it started immediately and I told him that was because it still warm and he did not believe (Like I am lying about my own car) then he told me that they will keep it there overnight and they will fix it in the morning. The next morning I called them and they told me they tried to start it in the morning but it did not start, so the mechanic exchanged a set of plugs (which is acceptable) and he exchanged the oil and the filter (I do not know how he thinks that that was the problem) and they charged me another $100 cad I told them why did you make me pay for the battery and the alternator if they were not the problem and the person there told me, even with all the things that they did it will not start tomorrow in the morning (Look how much he trusted his mechanics work) then after I asked him so why should I pay if they did not even fix the problem he said I will stop arguing with you and you are "rude" can you see the quality of costumer service they have.

I went out to take my car and for my surprise that my car was completely dead, silent nothing work in it, not even a click. I talked to the manager and he tried to start my car and as I said it was deadly silent. So he called the mechanics and they all tried for few minutes, and nothing, so the manager told me they will nt be able to work on it tonight and they will work on it tomorrow. I told the manager that I just want my car as I brought it, and it was running and I drove it to their store, and I am not willing to pay any more money, so the "professional" manager told me we can not make it run again if your not willing to pay, and even if it was our fault so the mechanic who will look for the loose wire or the problem should be paid for his work $ 105cad / hr.

Can anybody believe that there is such a bad service in a developed country like canada. To close the story when I left my car there and I told them to fix it they left it in the parking lot overnight unlocked, so any one was welcome to open the door and take whatever he needs (radio, cd player, baby booster seat, or even their new battery). My car still there and I am looking for a real mechanic to be towed to.

Please be sure not to be fooled by the name of this bad company, I thought the large companies have employees who are concerned about its name, not a bunch of thieves.

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peter kirk
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Aug 17, 2008 9:39 am EDT

recent visit to canadian tire in port perry last wednesday to purchase items go to check out no staff on cash tills two staff on cutomer service desk dealing with returns one trying to process a customers credt card for 5 minutes by this time 10 people waiting to cash out asked staff member if they could open a cash out lady (catherine snapped back she was coming, no manners no words exchanged like thank you, how are you., sorry for the delay. Why open a millon doller store with no staff. spoken to others in the town who also complain about the lack of service, stopped using canadain tire for auto repairs years ago for bad workmanship and over pricing.looking at other coments on the web its time canadain tire started to wake up. We have a Wal mart opening in the town this year i would think this would motivate candain tire but i doubt it.

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10:57 am EST

Canadian Tire scam and fraud!

Got a rain check at ct for a brad nailer on jan. 13 had to prepay for it was told 4-6 weeks for it to come in it is now march 08 and after yet another trip to ct to get an update we are no closer to receiving our product than we were on jan 13. If you are told 4-6 weeks it should be 4-6 weeks especially for a prepaid item. No one out there could even tell us when it would be coming in.

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camaro92
Burnaby, CA
Dec 27, 2008 10:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

A raincheck does not guarentee a product, it only guarentee the products price WHEN/IF it arrives. I don't understand why you would have to pre-pay for the product with a raincheque. That does not add up.

A raincheck does not require payment. Why would you pre-pay for a product and need a raincheck. If you are paying to the product at time of the sale, you don't need a raincheck.

Besides, you are not out the $$. Just get your money back with your receipt.

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I
2:23 pm EST

Canadian Tire poor customer service!

I took my vehicle to Canadian Tire ONCE for service, only to have the estimated price mysteriously increase by almost %80. I asked to have all the old parts returned, and this request was noted on the work order before the service began. The parts managed to disappear before I arrived to pick up the vehicle, so my willingness to cooperate also disappeared. The situation got noisy and ugly, but I won. Canadian Tire has reached new highs in LOW customer service. And it's not just in the Auto Service Department.

Every area of every CanTire I've visited has poorly stocked shelves, messy aisles, improperly (or unlabeled) merchandise, and items in the wrong bins. Perhaps if they stopped hiring teenagers at minimum wage, and actually TRAINED their staff, most of these problems could be rectified.

And I'm getting really tired of dealing with (otherwise unemployable) females that are too busy yapping with each other to help the customers. CanTire head office isn't the least bit interested in dealing with the situation. As long as they keep making money nothing will ever change.

I strongly advice everyone to avoid the auto service department, and be sure to complain long and loud about every shortcoming.

Ian Millard
[protected]@imillard.com

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12:00 am EST

Canadian Tire unfair practice!

I had a very bad experience with Canadian Tire Auto Service (2160 Carling Ave, Ottawa) on Jan 13 (Sunday), 2008. They installed a wrong front driving axle at passenger side in my car. After I asked them to restore my car to its original condition, they left the wrong axle in my car and let me drive home. The wrong axle was found and taken out by another mechanic in Tony Graham (1955 Merivale Road) right next day. I picked up my car at Tony Graham and bought back the wrong axle on Jan 16.

If you are interested in this story, go to my blog http://unfair-practice.blogspot.com/ to get the whole story and proofs of my car's condition before and after this problem.

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Update by Yunfeng Gu
Jan 25, 2008 12:00 am EST

I had a very bad experience with Canadian Tire Auto Service (2160 Carling Ave, Ottawa) on Jan 13 (Sunday), 2008. They installed a wrong front driving axle at passenger side in my car. After I asked them to restore my car to its original condition, they left the wrong axle in my car and let me drive home.

The wrong axle was found and taken out by another mechanic in Tony Graham (1955 Merivale Road) right next day. I picked up my car at Tony Graham and bought back the wrong axle on Jan 16.

If you are interested in this story, go to my blog http://unfair-practice.blogspot.com/ to get the whole story and proofs of my car's condition before and after this problem.

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Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 03, 2012 6:52 am EDT

What do you expect from someone making minimum wage lol? They are always lazy

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NOT IMPRESSED 2012
Ponoka, CA
Apr 23, 2012 10:36 am EDT

I was at Canadian Tire, purchasing ball equipment for my children. I purchased 2 pairs of baseball shoes that were ticketed at 19.99 per pair. I went thru the til, and the teller, pulled the tag off that had the price off and proceeded to charge me 22.99 per pair for the shoes. My sister was behind me, purchasing the same thing for her son, and the teller did the same thing. When we got out to the truck, she mentioned this to me. I took mine back to customer service, and they made him pull the tags out of the garbage to find out, they were tagged at 19, 99 and he was just too lazy to ask for a override, so he pulled the tag and charged us 22.99 for the three pairs of shoes. I am NOT impressed. Yes, I got the refund, but the fact that the teller had no conscience and was going to rip us off was unbelievable.

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12:00 am EST
Featured review
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My car was diagnosed with a bad slave cylinder for the clutch. After Agreeing to the quote I was told it would be ready later in the afternoon. I called at 2:45 and was told it woulfd be another hour. I called back at 3:45 and the car was not ready. The service advisor as well as the mechanic already had left for the day. I was not happy as I had to already...

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12:00 am EST
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We recently contacted Canadian Tire as there were problems with changing gears. We called the towing company who started the car without issue and moved it into position to be towed to Canadian Tire. Upon arriving at the shop, we signed the car in. The next day, the assistant manager "G" contacted us advised the problem was the master cylinder and...

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12:00 am EST
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To fix a flat tire, I was told the waiting time was 20-30 minutes. Every time I can back on the service counter, they said some one was working on it. Finally after an hour and a half, I asked an associate to find out what was going on. He came back and told me someone will be working on it shortly. I said I had and appointment and couldn't wait any...

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12:00 am EST

Canadian Tire terrible service!

I went in to the Auto center on Saturday afternoon to get a seasonal tire change over and oil change. It was completed after about 2.5 hours on this busy Saturday. As per the sign I let them know what aisle in the parking lot me minivan was in. When I received my keys they had no idea where it was parked. The mall was busy but they could have at least let me know my vehicle was in the Loblaws grocery parking lot. It was dark when I picked up the minivan and I did not not note any problems. The next day during the day I noted a great deal of black grease all over the floor mat, steering wheel and dash board. I took the vehicle in on Monday and the dealer got the same mechanic who serviced the car to clean the vehicle. After I got back to my place I noted two locking nuts missing on the passenger side of the vehicle and subsequently returned to the dealer. After no apology by either the duty service manager or manager and another 2 hour wait I received 4 new locking nuts. In fairness the mechanic who placed the 4 new locking nuts did apologize (even though he had no fault at all). The initial mechanic apologized for his inexperience. My issue is with managers who do not apologize or take responsibility or supervision or new employees. No phone call after the fact, no offer of compensation or good will for my many years as a good customer.

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mathieu
,
Feb 16, 2008 7:44 am EST

I had brought my car in to have my roaders and barrings looked and and possibly fixed, i had left for an hour then when i came back the mechanic told me it would cost me 950 to repair my car, i was shocked and i didn't understand, he told me i needed 4 new tire and a new rim on the left front side. I then asked him if he had looked at my roaders or barrings and he said no, he then said he could not look at other parts of my vehicle because he had already seen damaged parts that needed to be fixed i then asked to speak with the manager, the maneger was extremely rude and told me i was a danger to everyone on the road and needed new tires, i did not disagree with the man i just wanted my barrings and roaders looked at first, i was very dissatisfied with the service, i was then charged the 30 dollars for the mechanic looking at my car, even though i did not even get a brake expection or my raoders and barrings looked at.

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barnyarding90210
Georgetown, CA
Jul 21, 2010 11:22 pm EDT

I've noticed a lot of Crappy Tire places have replaced their older, more knowledgable staff with young, [censored] employees. Maybe they're trying to reduce costs. Too many teenagers with braces on. Not much use unless I'm looking to build some train tracks.

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Crazyman1212
Quebec city, CA
Dec 21, 2009 12:24 am EST

i worked at CTC, worst job in the world, it's actually the one and only job where i have gotten written up for something that doesn't make sense or something that is completly out of my control. our assitant store manager (fat ###) is a power tripping freak, she has forms that she wants filled out everyday for opening shift, forms that were completly pointless because in reality you could simply look out the window and take a 20 sec walk in the store to see if it's all done (if you seen the list you would laugh) anyways during a period of 2 weeks we forgot to fill out these pointless forms then she sends out a memo saying that if we don't fill out the forms we will not be paid for the day. (I had to explain the her fat ### that that would be against the labour law)...but ya ###ed ### like that or best was i got written up for spending to much time helping a customer, i was outside in the freezeing cold disassembling a workout bench to fit in her vechile, we ended up taking the whole thing apart but when i get back inside after 20 mins, i get written up. I was almost fired one time for diabiling the alarm for the snow machines outside because all the manager in the store were in a meeting up stair after asking for help for 20 mins the customer got pissed and wanted to get his money back so i disabiled the alarm for the snow blower (with the oh so clever security code 1234, lol) helped the customer load the snowblower on there truck reattached the cable, turn the alarm back on and thats when fat ### seen me reactivting the alarm and gave me ###. it seems this crap tire feels it more important to uphold it willy wonka rules then it does about making money. commen sense angers them aswell and they like to do everything the hardway or long way. the store is terribly organized aswell

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David Beck
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Mar 09, 2008 7:46 pm EDT

So you are complaining that someone pointed out that your car is a danger to yourself and other people on the road? I am not a big fan of Canadian Tire mechanics because a lot of time they hire apprentices and very inexperienced people, but in this case I can honestly say they did the right thing. You need to take care of the basics like tires and rims before any other part of your car is even looked at. This car should not even be on the road, and if you would have been stopped by the cops they would have fined you heavily and pulled the plates off it.

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Marvin Lim
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Feb 18, 2008 8:40 pm EST

I've always had issues with the CT at Centrepoint Mall. Their management on its own, is ridiculous.
My experience was unbelievable.

After my first day of work, and my first time in an unfamiliar mall after hours, I had just walked out of Zellers at 9pm and saw that i was being followed by a strange man. He looked like he was up to something and tried to converse with me a couple times. Throughout the mall me followed me. I past the food court and went to canadian tire.

i saw a short chubby white lady (cash manager as per her name tag) and approched her for some help. I told her i needed help because there was in individual following me and i did not have my cell phone at the time. I asked if i can use the phone to call someone to come for me. She told me there were no outside lines and that there was a pay phone just by auto service centre.

I told her that i felt unsafe and she said it is 9pm our store is closed we cannot not allow people in. I asked if she had a cell phone that i can use for 2 minutes and she said no even though her cell phone was clipped on to her pants and she rudely and uncaringly walked off in to a little office.

I became frustrated and scared. The man sat 5 or 6 table away from me as i stood by Canadian tire's doors by the mall enterence. Minutes later i saw a man (West indian from the sound of his accent) walking past the doors and called for his help. i explained the situation to him and he said i can wait inside. He gave me the stores phone to use to call my brother to come pick me up and called the police for me.

i was thankful for this man to come help me, however that lady was the biggest ### ever (sorry for the foul language) and it was very unhelpful of her. If anything would have happened to me, i would have taken the matter more seriously

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Justin Bigras
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Feb 17, 2008 6:16 pm EST

I think people are totally selfish. With no regards to what a mangers has to over see no considerration to what one person has to go through the only think this self centered person is thinking is me me me. He did get an apologie (not good enough). The apologie did come from the person who did the wrong and an additional person which is a worker from CT therefor is as much of a representative of CT as the manager himself. Furthermore this person did get the issue rectified with a freebie (not good enough) always adding how much time was waisted. I would really like to see more people be less negative in this beautiful world of our and try just a little to put themselves in other peoples shoes. Don't you think this person would have a better outcoming of this situation, less fustration in life general and have better positive thinks happen when you have a better outlook on life.

Have a good day :)

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Anthony B
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Feb 16, 2008 8:15 pm EST

It's spelled bearings and rotors.

ComplaintsBoard
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12:00 am EST

Canadian Tire price descrepancy

Went Christmas shopping at Canadian Tire

1st issue - I`m looking for a 6`` wet dry bench grinder, the sales clerk isn`t even sure they carry it (I saw it on website day before). Okay so I`ll settle for an 8`` bench grinder. He says his computer says that they have that in stock and it should be in the isle we are in. It`s not and he can`t tell us where it is walks away (and doesn`t come back).

2nd issue - Try to buy Bauer Supreme 25 Sr. ice skates. There is a row of them all with prices of $69.99 underneath each one (at least 6 different tags saying same thing) we get to the til and the bill comes to over $200. We calmly tell the cashier the problem with the price tags, she sends someone to do a price check, he comes back with a tag of $64.99.
A manager comes (to help a different customer behind us in line with a different problem) while he is there she asks if she can override the price he says no and asks us to wait and goes checks out the price. He comes back 10 min later with an sales girl, tells us WE GRABBED THE WRONG ONES (acted like we were idiots) and that next to the ones we grabbed is a price of $179.99. He tells us the sales girl will show us the ones for $69.99.
We point out to her when we get back to the skates that not only do 6 tags each with boxes of the skate above it show $69.99 but they also have a model on display with 3 prices underneath JR-$59.99 regular-$64.99 and Sr-$69.99, she tries to tell us the price is for the Jr`s (but the display model is a Sr). I ask her to point out where the $179.99 price tag is and she can`t find one, she says she`ll have to check in the computer. We tell her not to bother and leave.

3rd issue - We decide we aren`t satisfied with the service and want to speak to the manager again, the front desk calls him and we wait 15 minutes before giving up and going home.

TO MAKE THINGS WORSE

We get home and check the skates on the website there are 2 pairs one is Bauer supreme for $64.99 SR or Jr and the other is Bauer Supreme 25 SR or JR $129.99. ($50 less than what they tried to charge us less than an hour earlier). I also checked the availability of the 6`` bench grinder that the sales guy didn`t even think they carried and it said Vernon - in stock. WHAT A JOKE

Than you Canadian Tire for your wonderful service BTW your manager was a dick.

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Terralyn Gray
,
Aug 03, 2008 11:17 pm EDT

If there is a price discrepancy between the tag on the shelf and the the price scanned at the till you will be able to get the lower sale price with an additional $10 off, or if the item is less than $10 you can get it for free. It's the law.

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Michael Y
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Feb 18, 2008 9:59 pm EST

Christmas is also a very busy time for retailers. therefore if you are not being served the second that you need help, then relax and take the time to understand that you are not the only customer in the store.

Another thing in regards to the pricing, you should have printed out the online copy and gotten a price match.

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Michael Y
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Feb 18, 2008 9:56 pm EST

Computers take about 24 hours to activate and update. meaning that if it shows that there are 8 in stock, it does not necessarly mean that 8 are on the shelf or in the warehouse. 8 can be some where from being in a customers cart or being returned.

Price tags can always be a hassle by both the customer and the promotions department.

However your last step to call a manager.. was definetly useless as ive noticed myself that managers dont give a darn about ### customers. You're only gona make their day ###. They are also aware that making you wait will only irritate you and eventually you will leave as you have ur own things to do.
complaining will not do anything other than frustrate you even more.

Not worth your time.

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12:00 am EST

Canadian Tire customer service

I had a winter tire on a rim which had been damaged by a pothole. I took it in to Canadian Tire in April, 2007, where I was told that while the rim could be hammered out, the tire had been damaged and should be replaced. It was a difficult-to-find tire (a Michelin) and the technician told me they would have to order one. I asked him to go ahead and do so as I would not need the tire until the following autumn. He said he would call me when the tire was ready, in 5 weeks or so.

Some 10 weeks later, having not heard from Canadian Tire, I stopped back in at the store. I talked to the same technician, who went in the back, rolled out my wheel and said he hadn't got the tire yet. He said that he expected it in 5 weeks or so. Again, I told him I was in no hurry. Again, he told me he would call when it was ready.

The fall arrived, and I went in to get my wheel. The counterman could not find any record of there having been a wheel. He asked whether the technicial had created a work order. I told him that I didn't know. The man then told me that there was nothing he could do, and that "if there was no work order, there was no tire". He did not check for the tire. I asked "what are my options then?". His response was "your option is to step aside". That ended our conversation.

I took the issue to the service desk. A man there took my contact information and promised to look into it and call me back the next day. Three days later, having not received a call, I visited again. I talked to the same gentleman, who told me that he'd referred the problem back to the counterman to had told me to step aside. That was as much as he would do.

Another 4 or 5 days went by. No call. I should note that within that time, I was able to go to Frisby Tire, order a new rim and tire, and to have the tire delivered, mounted and balanced. I had given up on ever getting the original wheel back, but was quite angry and decided to contact head office. I sent an email to the head office. Within an hour or so I got an autoreply saying that they were experiencing "higher than normal volumes" and that they would get back to me "shortly". Four days later, I received a form letter assuring me that, while their success was based on listening to the voice of the customer, there was nothing they could do for me, but that they had referred the matter back to, you guessed it, the original counterman.

Clearly, no-one, not the auto service counter people, the customer service counter people, or the head office people, have any interest in even looking for the item. The worst part is, it was an old rim and the tire was damaged - the total value of the thing wouldn't have been higher than $25 or so. In light of this, a more stupid series of decisions is hard to imagine.

I have never been a big fan of Canadian Tire, but I won't shop there again.

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Pyrogalll123456
,
Oct 23, 2008 11:16 am EDT

So its October 22, 2008 around 6pm.
I'm in the store to look at fondu sets. I see a cordless phone and the price under it is $24.99 its behind closed, but not locked, glass doors. I grab that and my fondu set and head to the cash.

It rings up at $30-something, not a huge difference but a difference none the same. So I tell her, and she calls housewares and they go and look. The item was in a wrong spot. She calls up the manager and I go with him to show him where it was, stating, it's not my fault that its in a wrong spot especially since it was behind doors. He says that it wasn't locked so anyone could have moved it. Fair enough.

I go back to cash and tell the girl in a firm tone "Nevermind, I no longer want it." She says to me "Well you don't need to get snippy with me." I look at her and say "I'm not getting snippy with you, this has nothing to do with you." She turns to me, putting her fist up and says, "Look here, I'll f****** deck you b****!" I'm in shock and say, "Excuse me?!" At this point I walk away towards the door and where the manger is saying to him that she has no right and no need to talk to a customer that way and quoting to him what she says. He tells ME that I don't need to be swearing! So real slowly and firmly I tell him that I'm """QUOTING""" what she said to me! "Well, I didn't hear her say it" he says, and asks me to step outside with him. So we step into the enterance way between the outside and inside doors, and he tells me again that he didn't hear it, and that "I" shouldn't be swearing. Again I tell him that I'm merely quoting what she had said to me. He says that he didnt hear it, [yeah I got that for the third time] but "IF she said it then HE is sorry" [I'm thinking why are you sorry, you should be making HER appologize!]

At this point I'm so frustrated that I walk away and say nevermind!

I called the police to press charges for her uttering threats to cause bodily harm, they said there most likely wasnt enough evidence, because she most likely will say something different, and so they aren't going to press charges. But he was going to go there and "warn" her... /wristslap. [are you kidding me!]

So some little chickypop gets to shoot her mouth off and get away with it instead of learning that there are consiquences for her actions. And the manager was no help whatsoever as well. If I the customer had of spoke to her like that, I'm sure that charges would have been pressed against me.

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Gary Crombie
, US
Jul 01, 2023 8:39 pm EDT
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I agree, Canadian Tire Employees have suddenly found they are more important than the customers who support the store. Snot-nosed kids who think they know more than everyone, spreading their attitude and lack of knowledge near and far, knowing Canadian Tire will protect them, even if they are incapable of doing anything properly.

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dauphinses
Edmonton, CA
Jan 22, 2012 9:51 am EST

I bought a food processor from Canadian Tire in which the dough blade was missing, so I had it exchanged. Turns out that the exchanged product was also missing the dough blade, so I brought it back again and asked in store if they would check in a third box before I took it home again. I fetched the product for them and again the dough blade was missing. So they get the manager and she suggested that although it was advertised on the box, perhaps it was an extra accessory that you had to buy and that it wasn't their fault that it was missing. So I asked if I could just return the product as one of the main reasons I bought it was to have the dough blade for making dough. She said Canadian Tire didn't have a return policy like that. To which I asked "Sorry? You don't have a return policy for a product that was bought in the last 30 days (although it was only a week since I bought the product)?". I checked the receipt in my hand to which I was amazed that they indeed DO NOT. The MANAGER then said "Fine...I don't want to deal with this. Just get it out of my face" and stormed off. The employee then gave me attitude for opening up three of their boxes of product - to which I don't really care. It advertised certain things to which they didn't deliver - their manufacturers fault, not mine! Worst customer service experience ever...

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Patrick FitzGerald
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Nov 11, 2008 3:00 pm EST

I purchased a Whirlpool dehumidfier on June, 26, 2008. On August 12, 2008 it started to leak from the bottom. I took it back to Canadian Tire and I was told to call the warrenty number on the manual as they only take it back after 30 days. The company that looked after the warrenty was Trans Global, after several calls and no responses, I got in contact with them. They never had any records from call to call, finally I got mad and they faxed a WO number to a local repair shop. He came over and had a look at the unit, the thermostate was not working. He is now trying to get this part from them, with not much luck. My advise is to check things out before you purchase a product like this from Canadian Tire. I am out $179.00 and no one cares.

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Pyrogalll123456
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Oct 23, 2008 11:18 am EDT

I called the owner of the store the next day about looking into what the cameras caught of the situation [her making a fist at me] and they informed me that ALL of the cameras on cash on down and that they arent recording... I'm sure thats safe.

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marlene firth
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Jul 03, 2008 12:34 pm EDT

I just was in the Canadian Tire Store West Side Mall Toronto. It has turn me off canadian tire all together. I wanted to buy some thing .I waited in the line for 20 mins.then the cash doesn't work when it comes to my turn.We have to wait for asst manager to come .She was so rude.Instead of telling us it was going to be awhile .She opens another cash which there was only one open then tells us to go to another cash again I have to wait.
Get to the cash which what i was buying was under a sign which said 19.99 for 11.99 and clearly not put there by a customer, They call for the same rude asst manager which said i'm on lunch why are you bothering me. then tell me the price was not what it said I asked for the managers name .She said he not going to give it to you for that price and wouldn't give me his name and walked away.I told her I wanted to tell him about the poor custmer sevice . The ladie before had the same service they looked at her and walked away. One very turned off customer. marlene firth

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G Lindgren
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May 19, 2008 9:47 pm EDT

I will never shop at Cdn tire again! Oooh, I was never so mad..I bought several things amounting to 35.00 including a cute tea lantern for 4.99 when I got home I noticed a piece of glass was cracked, their defect.So I went back right away, less than an h0ur later, and they wouldnt exchange my lantern unless they had photo id. I just want to exchange it, not be extorted for my personal information to be entered in their data for a 5 buck purchase! My debit card was acceptable for them not an hour earlier, how would they know THAT was not fraud? What this boils down to is, if I was, say, a homeless person that managed enough money to buy say a thermal blanket to keep me warm at night, well my money is not good enough, as I don't have id! For a 4.99 lantern, they won't exchange it, I was furious. Talking to complaint dept they say they can't do anything for me, and I refuse to give up my personal information for such a petty purchase. They treat everyone like they are fraudelent. Customers definitely deserve better treatment! Grrrrr!

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12:00 am EST

Canadian Tire worst customer service!

I came to Canadian Tire located in Pickering, Ontario to purchase a battery for my Honda Accord. I was told by the Staff there that I should get the MotorMaster for $89.99 + taxes. I came home and found that the battery was no different from the one that I currently own. I had a problem with the performance. I cam back to the store 2 hours later only to found out that they will not take my battery back. Their policy is that they do not take batteries back with no exceptions. The battery was brand new and I came back to the store literally 2 hours after I had bought it.

So the General Manager comes out and start arguing with me. I was with my wife and my baby at the store and I had to be embarrassed by the store stuff to such extent so that everyone in the store had to stop and look at us. It was ridiculous. I was appalled that the General Manager of such a huge store would treat us like this. I have been a customer of Canadian Tire for many years. I have a Credit Card with them and this is the service that I get.

I have to mention that it doesn't say anything on the receipt that car batteries are not refundable. There is a small sign on the side of the counter that says it and if you are not standing on that side of the counter, guess what? You wont see it. So you are basically screwed. I asked the manager what he wanted me to do with it, and he raised his arms and said that it was not his problem.

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revos
, CA
Jul 02, 2009 8:25 pm EDT

Yes, Canadian Tire in Pickering is the worst in customer service, not because of their policies, but because THEY DO NOT KNOW WHAT THEY ARE DOING and I agree, they do not deal with customers properly. I will just explain this in my separate complaint.

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Albert
, CA
Feb 12, 2009 4:46 am EST

Customer should be informed by a professional consultant about the battery to meet his needs and wants. CT consultants need training. The customer is always right

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Michael Y
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Feb 18, 2008 9:14 pm EST

Obviously reading the proper documentation is an issue to many customers and this results to many unsatisfied customers who just simply cannot read or take the time to read.

But then again, u say
""I have been a customer of Canadian Tire for many years. I have a Credit Card with them and this is the service that I get.""
i'd have to question that in the many years of being a CT customer, should u know the return policy, or have once read the back of ur bill?

From where i see this issue, it was not that CT had humiliated you, it was urself because as i have mentioned above, ""Obviously reading the proper documentation is an issue to many cust omers and this results to many unsatisfied customers..."" and in regards to this, people were probably observing the situation because you were makin an issue out of it.

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camaro92
Burnaby, CA
Dec 09, 2007 1:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

If you tried the battery (took off the caps) then the battery IS in fact NOT BRAND NEW. BRAND NEW means it was never used. If the factory plastic sealed caps were still on the battery points then you should have absolutely no reason to be denied. However if these caps are removed (must in order to connect the battery cable to these terminals) then you have in fact used it.

And in regards to the receipt. "Some Exceptions apply". Same goes for Tire Chains...

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12:00 am EST

Canadian Tire won't take back faulty brand new exercise machine!

Days ago bought eliptical trainer-exercise machine on sale for $299. Took hours to assemble. Does not work right, theres no resistance when you crank the level up. Simply I put it straight in my truck on my own that day, quite heavy. Took it straight back. I did not disassemble it and try squish it back in the box. In fact I thought I might be doing them a favor and they can set it in the sporting goods dept. as a demo since they didn't have one of that model on demo so far! Well they won't take it back. They tell me to call the 1 888 number in the manual, where it actually tells you to call first. I asked for store manager and she came and backed up the girl in customer service without showing any interest in what I said or how long I owned it and never used it yet!

They tell me the manufacturers warranty will cover it... thats just fine I said, but its brand spanking new and defective, I do not wish to spend weeks waiting for techs to come and order parts and then come to install the wrong part and reorder other parts (you know how it goes). I said I simply want to exchange if I can not even return it for refund. No go. had it been tidily packaged up in the box would they have given me a refund? I could have said I never used it! I was just plainly honest about it.

They sent me to their pay phone to call the 1 888 number. Spent 1/2 hour waiting on hold. I am told by the manufacturer that I can have it repaired, or depending on the store they should refund me. I said and thats for certain, you DO NOT have to fix it. They said no, if the store I use will take it back then thats fine. I go to the customer service and then am asked what Return Authorization # did they give me?! I said that they should have told me to ask for that, since I had no clue and had not expected any numbers.

It was useless. I had to go home at this point and cool down. I phoned the 1 888 again, this time taking 45 minutes to get through. Got another lady, she said the same thing. Depending on store policy they should take it back, or I can have it repaired. I stressed that it was brand new never used and I do not wish to go through any repair ordeal for something I just put together. Anyway, she said theres no such thing as Return Authorization # that they use, they can't give me or Canadian Tire themself any such number. She did give me a case # and her name. She told me hate Canadian Tire people need to call them perhaps, they'll tell them for me, but theres no extension # and they have to use the 1 888 # too.
I had also emailed their online support line too, and they gave me the exact same answer! So I was satisfied theres no such thing and I should be able to return it.

By this time between me, myself and I we figured that the electronic magnet "resistance motor" was not making any adjustment noises like they do on all the other demos I have used. I explained this to everyone to show "willing" and that I just am not simply trying to return something I now decide I don't want for no reason.

I call Canadian Tire back from home to tell them theres no such thing as Return Authorization #s at this manufacturers. Now the girl tells me I need to talk to Sporting Goods manager, why now?!... too many people are getting involved, and I have to reiterate everything all over again. So I did. I gave her the case # because she said she has to call the company herself. So an hour later she calls back to say that the girl she got knew nothing about giving out Return Authorization #s, must be new, and transfered the Canadian Tire lady... got voice mail, so she left a message for someone to call her back with a Return Authorization number. So I tell her theres no such thing. No one obviously called back at all and I am still waiting, all part of the inevitable... that I think I will end up fixing it. Maybe it'll be Christmas before that happens.

We have been so mad about it all, anywhere else would simply even exchange it... not Canadian Tire.

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Update by N Thompson
Nov 27, 2007 12:20 pm EST

I wrote the above complaint.

So here we are 2 weeks later with a brand new busted Eliptical machine from Canadian Tire still.

I have been at my wits end. No one from Canadian Tire or Icon, (manufacture of the Eliptical machine) are doing anything yet! I even asked Canadian Tire if they can have a tech look at it, and she was going to find out and never called back.

My wife called the manufacturer too, got mad, spoke to "The Manager" supposedly and he was going to look in to it and nothing happened. I have emailed them back with all previous emails attached still. I can't believe people are like this. Uncaring after taking a lot of money!

My wife phone Canadian Tires customer complaints line, spoke to several people trying to get escalated to someone who could try help. They all state that its "policy" to follow the manufacturers instructions. Yet we now say we are plain and simple not satisfied and wish to return it broken or not. No one called her back when they were going to look in to it. Two days ago she repeated the same thing and complained and the same thing and no one has called back again. We call people and seem to have to start over.

And low and behold, this is exactly what I said to Canadian Tire when they immediately first told me to call the manufacturer and I said I'll now spend weeks trying to get this thing fixed. They always say that it won't and usually within 48 hours, I heard them tell me that several times two weeks ago.

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max
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Dec 07, 2007 4:50 am EST

Here's what you should do... take the thing apart and put it back in the box. Go to another Canadian Tire location and just say you wish to return it. If they ask if anything is wrong with it, say no you just decided you didn't have the room for it. If it hasn't been over 90 days yet they should refund your money. Good Luck.

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12:00 am EST

Canadian Tire customer service

I would like to express my dissatisfaction with the treatment I received in your Canadian Tire store, 1595 Bedford Hwy, Bedford, Nova Scotia.

On November 10th, 2007 I took my vehicle for regular oil change, and I also asked that some of my car's electrical parts be checked. I had a problem with my break lights switch and one of the fuses was blowing. Technician replaced the fuse, bent bracket back so that brake lights would shut off. I paid $121.70 (invoice #209087) for this job with oil change included.

I was told by Steve Mackenzie, customer services representative, that break light switch for my car Ford Focus 2003 had to be ordered and it would be in store on Monday, November 12th. I asked for appointment for Monday, November 12th so that job could be finished and Mr. Mackenzie scheduled me for 13:30.

On Monday at 13:30 I showed up at the store after driving for 18 kilometers from my home. I postponed all my plans for that day so that I could bring my vehicle in, and to my dismay Mr. Mackenzie told me that they had actually forgotten to order part. "Oh, we can get it for you tomorrow" he said. No excuse, no apology for day and gas wasted to get to the store. Could not he call me before 13:30 to tell me not make trip to the store as the part was not there? Unbelievable disregard for my time and money wasted.

When I asked to talk to the Manager I was told that Manager was off and they sent shift supervisor to talk to me. I explained everything and I asked for the money (except for the oil change part) to be refunded to me so that I can go somewhere else to complete the job. Shift supervisor told me that he could give me only half of the money charged for the labour as technician actually "diagnosed" the problem (which they did not fix by the way). He obviously did not see my wasted day as a problem, either. I walked away and told him to keep the money, no problem.

Also, there was no apology from shift supervisor either, no explanation about forgetting to order the part. They could have at least call me to tell me not to make the trip to store!

Pretty sad.

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N3v3rAgain
Sackville, CA
Jan 15, 2011 7:59 pm EST

I absolutely agree. That store has caused me nothing but trouble. Went there in 2009 because I was hearing a scratching noise every time I would hit the brakes. I was told by the technician that this noise was caused by my wheel barrings since those were worn out. So 240 bucks later I was about to drive off the parking lot when I heard the same noise again. So I turned around and walked right back in there. Then I was told that my rear brake pads were down so they needed to be repleaced including the rotors, but the wheel barrings had to be changed anyway---according to them... Anyway, so I got that done and another $299.99 later I finally got home. 3 Months later one of the brake pads just fell off and I went back. I was told that this was caused by a bad quality product and they would replace everything under warranty. 15 minutes later I get a phone call that they did not have the same rotors in stock and I had to pay another 75 bucks to get the next better one they had in stock. You would think that this should have done it but since that day I had my brakes (pads and rotors) done two more times so that totals 4 complete brake changes within two years and I'm a really careful driver so it's definitely not me riding them to hard or something. Then in november 2010 I had to get my rear pads changed again... who would have thought. Got that done the 2nd weeks of January 2011 I suddenly hear that oh too familiar noise again. So there I go back to the store telling them my problem and all they have to say is : I'm sorry but since the pads were replaced under warranty (not even two months ago) we can't do it again and you would also have to change your rotors so that would 299 after tax. I didn't do it and you know what they will never see my car ever again. This is nothing but ridiculous.

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roburty
Halifax, CA
Mar 25, 2010 7:05 am EDT

when will u guys learn...canidian tire is the bigest rip off...

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sam07
, CA
Jul 06, 2009 10:39 am EDT

I totally agree, i bought a pressure cooker from same bedofrd store, when i went in bacause fusible vavle was defecive this rep there tells me we can do nothin, you have to call them, then another rep said we can orfer it, ordered it for me and i got it, that was my 1st experience where they brushed me off cuz they didnt wanna do their job, now i called today, clayton park store to order a regulator and the customer service lady said the same thing, they can do nothin, then when i said i got it ordered through the bedofrd branch last time, she put me on hold and ...never came back, when i called again i spoke to this rude cust care lady who said they couldnt find it on the system and they dotn order it for customers, no apologies, totally ignored the fact i was on hold for 22 mins and i had to hangup and call back, Canadian Tire Customer Service is a disgrace to customer service on the whole, they shd train their cust service reps better.

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12:00 am EDT

Canadian Tire racial stereotyping

Why is it acceptable for Canadian Tire to insult all Scots and racially stereotype them as money-grabbing & tighfisted. The giggling Jock image on their money is hugely insulting and if you think I'm over-reacting, substitute the image for one of someone (stereotypically) Jewish, rubbing their hands with glee at getting 5 cents back from their shopping trip!

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Jeff K.
,
Dec 28, 2007 10:30 am EST

He's the most racist person you've ever "seen"?
Haven't been around much, have you?

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Anthony B
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Oct 29, 2007 8:50 pm EDT

Wow this is the stupidest thing I have ever heard. Seriously not even joking. You are an idiot and the most racist person I have ever seen.

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J
12:00 am EDT

Canadian Tire canadian tire, 700 lawrence ave w, north york, ontario

October 17 2007,

I had my vehicle fixed at one of the Canadian Tire stores (http://www.canadiantire.ca/)
and they put on a new gas tank on my car that was just over a year ago, the gas tank has a 3 year warranty but they claim only 100 days on labor.

I took my vehicle into the location nearest to me in North York, Ontario where I live
I went to the Lawrence Square Mall Canadian Tire Location.

http://www.canadiantire.ca/

LAWRENCE & ALLEN EXPWY, ON

700 LAWRENCE AVE W.
TORONTO, ON
M6A 1B6
Phone: [protected]

They said that they were going to charge me $210.00 + GST to get the problem fixed just for the labor. The parts were going to be replaced under warranty. The labour is HIGHER then the part price! This is just stupid that they were going to charge me MORE in labor then what the actual part is worth. The Gas tank price is $182.99

I told him that this was still under warranty. He said that the part was but not the labor. I was speaking with the automotive manager at this location and this went on for a while I spoke with the owner of the store Phil and got absolutely no where with him.

The gas tank itself is only worth $182.99 this store is going to charge me more in labor to fix their defective tank then the actual cost of the part is going to be! This is just a RIP OFF!

What they are doing is charging me the full shop price to install a NEW one. Even though this is repair to fix a defective part that Canadian Tire installed in my car. And yes I had a copy of my warranty and everything with me and showed them that the part was indeed installed by Canadian Tire.

I asked Phil who is the store owner to do this at his cost and not the Mitchell book price because this was to replace a defective product that Canadian Tire put in my vehicle in the first place and that if they put a quality part on my vehicle in the first place that I would not have to be in there that day. Phil the Store Owner refused to do anything for me and was rude and very ignorant with me. And this is a store owner you may expect something like this from an employee but not a store owner!

A store owner should want to keep his customers but obviously not this one. He just wants to gouge his existing customers as much as he possibly can! I tried to reason with him and come to some compromise but he wouldn’t hear it.

The store was going to charge me 2 hours worth of labor just to drop this old tank off and put the new one on.

I asked the store owner Phil if he could charge me what it would cost to have his mechanic do the work knowing that the mechanic was NOT going to get paid that whole $210.00 + GST at best that mechanic would only make $30.00 - $35.00 per hour and since they were fixing a defective part that Canadian Tire installed why should Canadian Tire make money off repairing one of their defective parts.

Canadian Tire is laughing in this matter because they return the part back to the manufacture and get reimbursed for the defective part if I allowed them to change it out plus they are making money off of me for them to replace their garbage part! How does that seem fair to me that I am getting gouged out of all of this, I don’t mind paying the wage for the 2 hours for the mechanic to replace the part but why should the store make
a profit off of a defective part and the store ends up pocketing money out of this deal?

The store should have put parts into the vesicle the first time that were quality parts and they would
not have had to be changed after a year. That gas tank should last a long time a lot longer then
a year!

How does that seem in any way a good way to run a business? When the company first
Puts a part in the vehicle and then when it goes defective charge them the full price a 2nd time to replace THEIR defective part.

If you do the math at 2 hours labor and again the mechanic would only make $30 - $35 per hour.

$35.00 * 2 = $70.00 the rest of that money out of the $210.00 goes right into the store’s bank account, which would be $140.00 that would be going to the store’s bank account.

Why should any Canadian Tire store be allowed to make a profit off of a defective part they should replace the defective part at cost which would be the cost to pay their mechanic to do the work I would have been more then happy of they charged me $70 - $80 in labor to just change out the defective part. But instead they want to over charge me and gouge me in every way they possibly can!

Canadian Tire should want to look after its customers but instead it seems more like they want to rip them off! I know they have lost a customer I won’t deal with Canadian Tire any longer!

If this is a new install of a part sure charge the full so the shop makes some money but when they are going to replace a defective part from a persons vehicle that they installed and they know is not good then they should replace it at their cost! Right now the way Canadian Tire is working is that it is to their advantage for them to install parts that they know will break down outside the labor warranty and then they turn around and charge an absorbent labor cost in order to get the problem fixed. This is nothing more then high way robbery on the part of Canadian Tire and should not be occurring.

Obviously Canadian Tire doesn’t care about its customers and just wants to nickel and dime them as much as they possibly can and over charge them any way they possibly can! Well I am sick of it and I won’t deal with Canadian Tire any longer!

I tried to work with the owner of the store and come to some compromise on this but he refused to budge in any way. It had to look really bad with the two of us standing not that far from the front doors of the store with the two of us arguing out in front about this matter. That is something that the store would NOT want and just gives them bad publicity. Cripes I have spent more money in that store in the automotive garage and in the store itself that they have probably just lost money on this deal because they lost a regular customer due to the actions of this owner.

And when that didn’t work he tried another tactic he said that oh the car is “unsafe” and that he wasn’t going to release the car to me. He then suggested that oh we have a sealant that we can put on it and that he was going to charge me $30.00 for that otherwise he wasn’t going to release the vehicle from the garage.

And this was coming from the store owner! Who isn’t even a mechanic, he is the owner of the store and doesn’t even do that well but now he seems to think that he is a mechanic as well. He was simply doing this to spite me since I was giving him a difficult time that day about how things were being handled. Eventually he did release the car to me and I left that location and hopefully to never return there again!

Obviously I am not the only one that seems to have a lot of complaints about how Canadian Tire is treating people and scamming them and providing 2nd rate merchandise. It appears that Canadian tire has quite a long history of complaints against them too.

Here are other complaints related to this SAME store that I went to at
700 Lawrence Ave West in North York, Ontario, Canada

Installing wrong parts / over charging.
/URL removed/

http://www.bbbmwo.ca/commonreport.html?bid=1135830

According to the BBB at the time of writing this complaint this store has an unsatisfactory record infact the BBB

The BBB sent a complaint to this store and they never even bothered to respond to the complaint. Now that’s some really bad customer service on the part of the store.
Les Wall was the service manager in the automotive garage at this location and I am aware of him.

Over charging for work / parts yet another complaint about the Canadian Tire Store at
700 Lawrence Ave W.
http://www.complaints.com/2007/may/29/_problems_with_Candian_Tire_145080.htm

Canadian tire has a habit of brushing off complaints that get made by their former customers.

Appears that Canadian Tire really needs to improve its customer service, at all of its stores not just this one if you look at /link removed/ there are loads of complaints about Canadian Tire centers from all across Canada!

I can tell you from my personal experience that how Canadian Tire treats its customers is horrible!

From the research that I have been doing appears that this store at 700 Lawrence Ave W is owned by a company by the name of “J.Paul Cairns Enterprises”

Bottom line is Canadian Tire just SUCKS and I won't deal with them any longer!

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David Beck
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Mar 09, 2008 7:09 pm EDT

Sorry, but why is it Canadian Tire's fault that the part was defective? It is the manufacturer of the product who is to blame, if anyone. Why should Canadian Tire do free labour for you outside of the 100 day warranty that they offer? Canadian Tire sells the products.. they do not make them. That's why products have warranties. CT probably has an agreement with manufacturers so they are reimbursed for the labour if there should be a problem. If they gave you free labour they would lose money. If they did this for everyone they would have gone out of business years ago or had to raise their prices so everyone would have to pay because of the greed and selfishness of others.

Sometimes I read complaints about people waiting a long time for the manager, or the manager doesn't cater to their whims, but when you read behind the lines of these stories it's easy to see that they have a lot to deal with on a daily basis. People like this person complaining above are the reason one has to wait for the manager, when simple common sense should have been used by the customer.

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Anthony B
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Nov 17, 2007 9:18 pm EST

This is just stupid, you believe in ripping technicians off by making them work for free? "the gas tank has a 3 year warranty but they claim only 100 days on labor." You just said it all. THE PART WAS REPLACED UNDER THE WARRANTY IT HAD, LABOR IS 100 DAYS ONLY, WE DON'T CLAIM IT TO BE IT ACTUALLY IS.

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Sheldon Priddle
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Oct 27, 2007 9:02 am EDT

I just had an episode with CTC. I asked for their seasonal package that was advertised at $39.95 but wanted synthetic oil installed instead of the conventional oil it showed in the ad. When I received the invoice the total was $63.99 This was not including tax on either price. I talked to the service manager about this and he said because of the fact that I had synthetic oil installed instead of conventional oil the price was different. I had told him that I would pay the extra for the synthetic oil when I first ordered the package and nothing was said then. I can't see why it cost me an extra $30.00 to do the same exact labor except for the synthetic oil which does not cost $30.00 more than the conventional oil that was included in the package. By the way, this is after they took a $10.00 coupon off the price they had sent me to have me come back to have the vehicle serviced.Without the coupon it would have been $40.00 more. Needless to say this will be the last time any vehicle of ours will ever set a tire in their service bay.

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bought a Yardworks Log Splitter at C.T. Took it home, used it to split three small pieces of wood and it broke. Never had the product more than 2 hours. Return to Canadian Tire, they weren't able to refund or exchange the product. The item has a manufacturer defect and all they can do is send it away to be repair. Called Canadian Tire and Yardworks head...

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I purchased brand new battery for my car from canadian tire located on hasting street near commercial drive in vancouver BC. Battery found defective after 5 months or so. I went back today, Oct 3, 07 to the same store. They checked the battery and found that it was defective. I was told that the battery does not have ' DATE CODE on it and so it cannot be...

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12:00 am EDT

Canadian Tire poor quality product!

Watch out when using the Canadian Tire electric car jack sold all over Canada... the pivoting support that contacts the car from underneath is made of cheap aluminum. It breaks in pieces as soon as you start jacking the car, leaving the whole weight of that side of the car on the slippery base that holds the cheap contact point.

Since nothing is preventing the jack from slipping away, the car can easily come crashing to the ground, or on your head or arm (if they are in the wheel-well) causing life-threatening injuries. I reported this to just about every car safety authority and auto club but the unit is still on sale at every Canadian Tire and nothing has been done about it.

Please contact me if you are injured and want to sue the company... they have been warned. So have the authorities.

David Remillard
[protected]@videotron.ca

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Angry Crappy Tire Customer
, CA
Feb 21, 2011 7:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Having grown up calling Canadian Tire, "Crappy Tire", due to poor quality of products I vowed never to purchase from them again. However, after a new flagship store opened up in Richmond Hill, I thought that I would give it another try. Over the past 3 years, every product that I purchased from that store was damaged upon opening the packaging, or broke within 30 days of use. My latest purchase, that of an electric fireplace was no exception. Just over 60 days of use, the product failed to operate. It was a gift, so that made it even more embarrassing! After contacting the manufacture, as per instructions included with the product, a replacement part was shipped ; however, did not match. Further inquires concluded that the fireplace was built in 2007 and parts were no longer made for it. So, my story is this: I purchased an electronic fireplace in 2010 (just 3 months ago), which was clearly an end-of-the-line that Crappy Tire had no problems selling in their store. They probably made a huge profit on this clear-out item, which they sold for full retail; and accepted the fact that support was no longer available.

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chevypride98
sand point, US
Feb 22, 2011 11:08 pm EST

i dont understand why people claim the products from canadian tire are crappy. for 1, the only brands that are canadian tire owned are job mate and mastercraft, so i agree on them being crappy, from experience. But everything else in the store is a brand or product u can buy at any other store meaning any store could have gotten that one faulty product, you just happened to get that one defect from canadian tire, they dont deserve the bad reputation they get.

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ron
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Aug 09, 2008 6:09 pm EDT

I bought an electric AC/DC cooler at CTC and the cold water I put in in the morning was colder than when it was at the end of the day, it didnt work worth a damn

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Grant M
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Jul 21, 2008 10:37 am EDT

Canadian Tire is selling more and more cheaply made products or should I call it Junk. It is very close now to becoming similar to what the dollar stores sell.. This past friday we bought 3 folding lawn chairs marked down from 12 dlrs to 6 and change. All three were broken that evening, with the plastic brackets breaking off and the metal rods bending. They were used with care by averaged weight people. Today I had to use a box fan to dry some water off the rug in the living room. I had bought the fan at Canadian Tire last year and used it only a couple of times. I accidently hit it with my leg and it fell down flat onto the floor while running and 2 blades just snapped right off in seconds. My lesson learned... no more crap for me from there.

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Canadian Tire Lawsuit Thursday August 2, 2007, I gave my car (199 BMW M3), a Haynes BMW service manual, and a new rebuilt alternator for Canadian Tire to Install. I also asked then to put my normal battery (left behind the passenger seat) back in the battery compartment. Canadian Tire Charged me $114.80 for the service to install the alternator and the...

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Canadian Tire contacts

Phone numbers

+1 (866) 746-7287 +1 (800) 387-8803 More phone numbers

Website

www.canadiantire.ca

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