Canadian Tire
Reviews and Complaints

I had brought my car in to have my roaders and barrings looked and and possibly fixed, i had left for an hour then when i came back the mechanic told me it would cost me 950 to repair my car, i was shocked and i didn't understand, he told me i needed 4 new tire and a new rim on the left front side. I then asked him if he had looked at my roaders or barrings and he said no, he then said he could not look at other parts of my vehicle because he had already seen damaged parts that needed to be fixed i then asked to speak with the manager, the maneger was extremely rude and told me i was a danger to everyone on the road and needed new tires, i did not disagree with the man i just wanted my barrings and roaders looked at first, i was very dissatisfied with the service, i was then charged the 30 dollars for the mechanic looking at my car, even though i did not even get a brake expection or my raoders and barrings looked at.

I've noticed a lot of Crappy Tire places have replaced their older, more knowledgable staff with young, [censored] employees. Maybe they're trying to reduce costs. Too many teenagers with braces on. Not much use unless I'm looking to build some train tracks.

i worked at CTC, worst job in the world, it's actually the one and only job where i have gotten written up for something that doesn't make sense or something that is completly out of my control. our assitant store manager (fat ###) is a power tripping freak, she has forms that she wants filled out everyday for opening shift, forms that were completly pointless because in reality you could simply look out the window and take a 20 sec walk in the store to see if it's all done (if you seen the list you would laugh) anyways during a period of 2 weeks we forgot to fill out these pointless forms then she sends out a memo saying that if we don't fill out the forms we will not be paid for the day. (I had to explain the her fat ### that that would be against the labour law)...but ya ###ed ### like that or best was i got written up for spending to much time helping a customer, i was outside in the freezeing cold disassembling a workout bench to fit in her vechile, we ended up taking the whole thing apart but when i get back inside after 20 mins, i get written up. I was almost fired one time for diabiling the alarm for the snow machines outside because all the manager in the store were in a meeting up stair after asking for help for 20 mins the customer got pissed and wanted to get his money back so i disabiled the alarm for the snow blower (with the oh so clever security code 1234, lol) helped the customer load the snowblower on there truck reattached the cable, turn the alarm back on and thats when fat ### seen me reactivting the alarm and gave me ###. it seems this crap tire feels it more important to uphold it willy wonka rules then it does about making money. commen sense angers them aswell and they like to do everything the hardway or long way. the store is terribly organized aswell

So you are complaining that someone pointed out that your car is a danger to yourself and other people on the road? I am not a big fan of Canadian Tire mechanics because a lot of time they hire apprentices and very inexperienced people, but in this case I can honestly say they did the right thing. You need to take care of the basics like tires and rims before any other part of your car is even looked at. This car should not even be on the road, and if you would have been stopped by the cops they would have fined you heavily and pulled the plates off it.

I've always had issues with the CT at Centrepoint Mall. Their management on its own, is ridiculous.
My experience was unbelievable.

After my first day of work, and my first time in an unfamiliar mall after hours, I had just walked out of Zellers at 9pm and saw that i was being followed by a strange man. He looked like he was up to something and tried to converse with me a couple times. Throughout the mall me followed me. I past the food court and went to canadian tire.

i saw a short chubby white lady (cash manager as per her name tag) and approched her for some help. I told her i needed help because there was in individual following me and i did not have my cell phone at the time. I asked if i can use the phone to call someone to come for me. She told me there were no outside lines and that there was a pay phone just by auto service centre.

I told her that i felt unsafe and she said it is 9pm our store is closed we cannot not allow people in. I asked if she had a cell phone that i can use for 2 minutes and she said no even though her cell phone was clipped on to her pants and she rudely and uncaringly walked off in to a little office.

I became frustrated and scared. The man sat 5 or 6 table away from me as i stood by Canadian tire's doors by the mall enterence. Minutes later i saw a man (West indian from the sound of his accent) walking past the doors and called for his help. i explained the situation to him and he said i can wait inside. He gave me the stores phone to use to call my brother to come pick me up and called the police for me.

i was thankful for this man to come help me, however that lady was the biggest ### ever (sorry for the foul language) and it was very unhelpful of her. If anything would have happened to me, i would have taken the matter more seriously

I think people are totally selfish. With no regards to what a mangers has to over see no considerration to what one person has to go through the only think this self centered person is thinking is me me me. He did get an apologie (not good enough). The apologie did come from the person who did the wrong and an additional person which is a worker from CT therefor is as much of a representative of CT as the manager himself. Furthermore this person did get the issue rectified with a freebie (not good enough) always adding how much time was waisted. I would really like to see more people be less negative in this beautiful world of our and try just a little to put themselves in other peoples shoes. Don't you think this person would have a better outcoming of this situation, less fustration in life general and have better positive thinks happen when you have a better outlook on life.

Have a good day :)

It's spelled bearings and rotors.

If there is a price discrepancy between the tag on the shelf and the the price scanned at the till you will be able to get the lower sale price with an additional $10 off, or if the item is less than $10 you can get it for free. It's the law.

Christmas is also a very busy time for retailers. therefore if you are not being served the second that you need help, then relax and take the time to understand that you are not the only customer in the store.

Another thing in regards to the pricing, you should have printed out the online copy and gotten a price match.

Computers take about 24 hours to activate and update. meaning that if it shows that there are 8 in stock, it does not necessarly mean that 8 are on the shelf or in the warehouse. 8 can be some where from being in a customers cart or being returned.

Price tags can always be a hassle by both the customer and the promotions department.

However your last step to call a manager.. was definetly useless as ive noticed myself that managers dont give a darn about ### customers. You're only gona make their day ###. They are also aware that making you wait will only irritate you and eventually you will leave as you have ur own things to do.
complaining will not do anything other than frustrate you even more.

Not worth your time.

I bought a food processor from Canadian Tire in which the dough blade was missing, so I had it exchanged. Turns out that the exchanged product was also missing the dough blade, so I brought it back again and asked in store if they would check in a third box before I took it home again. I fetched the product for them and again the dough blade was missing. So they get the manager and she suggested that although it was advertised on the box, perhaps it was an extra accessory that you had to buy and that it wasn't their fault that it was missing. So I asked if I could just return the product as one of the main reasons I bought it was to have the dough blade for making dough. She said Canadian Tire didn't have a return policy like that. To which I asked "Sorry? You don't have a return policy for a product that was bought in the last 30 days (although it was only a week since I bought the product)?". I checked the receipt in my hand to which I was amazed that they indeed DO NOT. The MANAGER then said "Fine...I don't want to deal with this. Just get it out of my face" and stormed off. The employee then gave me attitude for opening up three of their boxes of product - to which I don't really care. It advertised certain things to which they didn't deliver - their manufacturers fault, not mine! Worst customer service experience ever...

I purchased a Whirlpool dehumidfier on June, 26, 2008. On August 12, 2008 it started to leak from the bottom. I took it back to Canadian Tire and I was told to call the warrenty number on the manual as they only take it back after 30 days. The company that looked after the warrenty was Trans Global, after several calls and no responses, I got in contact with them. They never had any records from call to call, finally I got mad and they faxed a WO number to a local repair shop. He came over and had a look at the unit, the thermostate was not working. He is now trying to get this part from them, with not much luck. My advise is to check things out before you purchase a product like this from Canadian Tire. I am out $179.00 and no one cares.

I called the owner of the store the next day about looking into what the cameras caught of the situation [her making a fist at me] and they informed me that ALL of the cameras on cash on down and that they arent recording... I'm sure thats safe.

I just was in the Canadian Tire Store West Side Mall Toronto. It has turn me off canadian tire all together. I wanted to buy some thing .I waited in the line for 20 mins.then the cash doesn't work when it comes to my turn.We have to wait for asst manager to come .She was so rude.Instead of telling us it was going to be awhile .She opens another cash which there was only one open then tells us to go to another cash again I have to wait.
Get to the cash which what i was buying was under a sign which said 19.99 for 11.99 and clearly not put there by a customer, They call for the same rude asst manager which said i'm on lunch why are you bothering me. then tell me the price was not what it said I asked for the managers name .She said he not going to give it to you for that price and wouldn't give me his name and walked away.I told her I wanted to tell him about the poor custmer sevice . The ladie before had the same service they looked at her and walked away. One very turned off customer. marlene firth

I will never shop at Cdn tire again! Oooh, I was never so mad..I bought several things amounting to 35.00 including a cute tea lantern for 4.99 when I got home I noticed a piece of glass was cracked, their defect.So I went back right away, less than an h0ur later, and they wouldnt exchange my lantern unless they had photo id. I just want to exchange it, not be extorted for my personal information to be entered in their data for a 5 buck purchase! My debit card was acceptable for them not an hour earlier, how would they know THAT was not fraud? What this boils down to is, if I was, say, a homeless person that managed enough money to buy say a thermal blanket to keep me warm at night, well my money is not good enough, as I don't have id! For a 4.99 lantern, they won't exchange it, I was furious. Talking to complaint dept they say they can't do anything for me, and I refuse to give up my personal information for such a petty purchase. They treat everyone like they are fraudelent. Customers definitely deserve better treatment! Grrrrr!

Yes, Canadian Tire in Pickering is the worst in customer service, not because of their policies, but because THEY DO NOT KNOW WHAT THEY ARE DOING and I agree, they do not deal with customers properly. I will just explain this in my separate complaint.

Customer should be informed by a professional consultant about the battery to meet his needs and wants. CT consultants need training. The customer is always right

Obviously reading the proper documentation is an issue to many customers and this results to many unsatisfied customers who just simply cannot read or take the time to read.

But then again, u say
""I have been a customer of Canadian Tire for many years. I have a Credit Card with them and this is the service that I get.""
i'd have to question that in the many years of being a CT customer, should u know the return policy, or have once read the back of ur bill?

From where i see this issue, it was not that CT had humiliated you, it was urself because as i have mentioned above, ""Obviously reading the proper documentation is an issue to many cust omers and this results to many unsatisfied customers..."" and in regards to this, people were probably observing the situation because you were makin an issue out of it.

If you tried the battery (took off the caps) then the battery IS in fact NOT BRAND NEW. BRAND NEW means it was never used. If the factory plastic sealed caps were still on the battery points then you should have absolutely no reason to be denied. However if these caps are removed (must in order to connect the battery cable to these terminals) then you have in fact used it.

And in regards to the receipt. "Some Exceptions apply". Same goes for Tire Chains...

Here's what you should do... take the thing apart and put it back in the box. Go to another Canadian Tire location and just say you wish to return it. If they ask if anything is wrong with it, say no you just decided you didn't have the room for it. If it hasn't been over 90 days yet they should refund your money. Good Luck.

I absolutely agree. That store has caused me nothing but trouble. Went there in 2009 because I was hearing a scratching noise every time I would hit the brakes. I was told by the technician that this noise was caused by my wheel barrings since those were worn out. So 240 bucks later I was about to drive off the parking lot when I heard the same noise again. So I turned around and walked right back in there. Then I was told that my rear brake pads were down so they needed to be repleaced including the rotors, but the wheel barrings had to be changed anyway---according to them... Anyway, so I got that done and another $299.99 later I finally got home. 3 Months later one of the brake pads just fell off and I went back. I was told that this was caused by a bad quality product and they would replace everything under warranty. 15 minutes later I get a phone call that they did not have the same rotors in stock and I had to pay another 75 bucks to get the next better one they had in stock. You would think that this should have done it but since that day I had my brakes (pads and rotors) done two more times so that totals 4 complete brake changes within two years and I'm a really careful driver so it's definitely not me riding them to hard or something. Then in november 2010 I had to get my rear pads changed again... who would have thought. Got that done the 2nd weeks of January 2011 I suddenly hear that oh too familiar noise again. So there I go back to the store telling them my problem and all they have to say is : I'm sorry but since the pads were replaced under warranty (not even two months ago) we can't do it again and you would also have to change your rotors so that would 299 after tax. I didn't do it and you know what they will never see my car ever again. This is nothing but ridiculous.

when will u guys learn...canidian tire is the bigest rip off...

I totally agree, i bought a pressure cooker from same bedofrd store, when i went in bacause fusible vavle was defecive this rep there tells me we can do nothin, you have to call them, then another rep said we can orfer it, ordered it for me and i got it, that was my 1st experience where they brushed me off cuz they didnt wanna do their job, now i called today, clayton park store to order a regulator and the customer service lady said the same thing, they can do nothin, then when i said i got it ordered through the bedofrd branch last time, she put me on hold and ...never came back, when i called again i spoke to this rude cust care lady who said they couldnt find it on the system and they dotn order it for customers, no apologies, totally ignored the fact i was on hold for 22 mins and i had to hangup and call back, Canadian Tire Customer Service is a disgrace to customer service on the whole, they shd train their cust service reps better.

He's the most racist person you've ever "seen"?
Haven't been around much, have you?

Wow this is the stupidest thing I have ever heard. Seriously not even joking. You are an idiot and the most racist person I have ever seen.

Sorry, but why is it Canadian Tire's fault that the part was defective? It is the manufacturer of the product who is to blame, if anyone. Why should Canadian Tire do free labour for you outside of the 100 day warranty that they offer? Canadian Tire sells the products.. they do not make them. That's why products have warranties. CT probably has an agreement with manufacturers so they are reimbursed for the labour if there should be a problem. If they gave you free labour they would lose money. If they did this for everyone they would have gone out of business years ago or had to raise their prices so everyone would have to pay because of the greed and selfishness of others.

Sometimes I read complaints about people waiting a long time for the manager, or the manager doesn't cater to their whims, but when you read behind the lines of these stories it's easy to see that they have a lot to deal with on a daily basis. People like this person complaining above are the reason one has to wait for the manager, when simple common sense should have been used by the customer.

This is just stupid, you believe in ripping technicians off by making them work for free? "the gas tank has a 3 year warranty but they claim only 100 days on labor." You just said it all. THE PART WAS REPLACED UNDER THE WARRANTY IT HAD, LABOR IS 100 DAYS ONLY, WE DON'T CLAIM IT TO BE IT ACTUALLY IS.

I just had an episode with CTC. I asked for their seasonal package that was advertised at $39.95 but wanted synthetic oil installed instead of the conventional oil it showed in the ad. When I received the invoice the total was $63.99 This was not including tax on either price. I talked to the service manager about this and he said because of the fact that I had synthetic oil installed instead of conventional oil the price was different. I had told him that I would pay the extra for the synthetic oil when I first ordered the package and nothing was said then. I can't see why it cost me an extra $30.00 to do the same exact labor except for the synthetic oil which does not cost $30.00 more than the conventional oil that was included in the package. By the way, this is after they took a $10.00 coupon off the price they had sent me to have me come back to have the vehicle serviced.Without the coupon it would have been $40.00 more. Needless to say this will be the last time any vehicle of ours will ever set a tire in their service bay.

My yardworks snow shovel broken and no do not have receipt. I brought it from Canadian tyre.

I too, bought a Yardworks log splitter from C.T.C, sometime it works and sometimes not. It does not seem to have the strength to to split even some small pieces of wood. I have a number of Yardworks tools and I find them poorly made. It is too heavy to take back and even though I have split very little wood, I believe the warranty would now be expired. (Just)

I bought a new Yardworks 6 or 8 hr Snow blower in 2008.There, s not many hours on it.This year 2011 I just started to use it more, it quite working, took it for repair, transmission gone on it, just got it home and used it one day afterwards it quite took it again to get it repaired, the auger shaft broke.Its been two weeks with out a snowblower.I, ve been using my reliable snow scoop, it aways starts and runs good.I, m not really sold on Yardworks products, I, ll by something else next time for sure.Disappointed person Terry

Dave above.

If you read this, go to MTD.com (ca)? and you can get ONLINE owner's manuals for your products. SOME ARE NOT AVAILABLE, but some are. Just might be of service to you. Best regards, Steve

I have purchased a few Yardworks products over the past three or four years. They are:

1- 10 1/2 HP, 30" snow thrower, $1200.00.
2- 17 1/2 HP, 42" deck Lawn Tractor, $1600.00
3- 12volt Rechargeable lawn trimmer, $120.00

Tractor: The lawn tractor runs reasonably well, however the blades are cheaply made, and require replacement the first time you "hit the dirt". I went over a little hill, and scraped the newer top soil "leveler" I had spread a week previous. $80.00 for new blades, plus the inconvenience of finding a suitable lifting process to get the tractor off the ground far enough that I could reach underneath to change the blades. The mulching action of the blades is INFERIOR. I need to re-cut the entire lawn a second time every time. Subsequently, I will buy John Deer, OR Cub Cadet next time, which will be soon if I can sell mine to someone who just wishes to cut ditch grass, or the like.

A week after buying the snow thrower, the cold, while throwing out my driveway, froze the PLASTIC gear placement retainers, and they have broken off completely! ON A SNOW THROWER, NO LESS! Three of six forward speeds are inaccessable. YARDWORKS, AND CANADIAD TIRE, refused to fix under warranty. I repaired by drilling, and then gluing screws into each location, and it works ok. STILL, SHOULD THIS BE, WHEN ONE SPENDS OVER $1000.00 ON A PRODUCT THAT BRAGS A FOUR YEAR WARRANTY?!

The trimmer, on a full charge give you about 2 minutes of trimming time, then DEAD BATTERRY! THEY GIVE YOU TWO WHEN YOU BUY SO YOU GET FOUR MINUTES TOTAL...sorry folks but it takes me, and I'm pretty quick at it, at least forty five minutes to do my substantially large trimming area... I' done with them, and CANADIAN TIRE! I bought a Craftsman three weeks later...could'nt take the frustration of it all.

Steve Burley

We just purchased a Yardworks self-propelled 2 stage electric start 24" clearnace width snow blower and it didn't come with a manual, my husband doesn't function well without manuals, pleae send one.

Model #31AM33BE515
Serial # 1H188B80033

Address is:
Dave DeNeve
P.O. Box 49
3 Dafoe Street
Zephyr, Ontario
L0E 1T0

I purchased a Yardworks Ergonomic Snow Shovel, 21-in. Used it once and the handle broke where it joins to the plastic shovel, I took it back to Canadian Tire as it was garanteed for 5 years. They would not do anything about it. Would not take it back or tell what I could do. I was and still am very angry with Yardworks products. I will never buy their products again. As for Canadian Tire I don't know why they sell such a bad product. Does anyone know who to contact to get them to stand behind their warranty?

Actually you are INCORRECT. Canadian does NOT keep ANY RECORDS of batteries. Batteries are handles by an outside source who deals with the batteries; Excile here in British Columbia.

When you purchase a battery, NOTHING is saved or recorded anywhere. You get a warranty card with the matching serial number. If you don't bring it in at the time of the warranty claim, there is NO WAY to trace the battery to the original purchaser. The BATTERY DEPOT REQUIRES ALL Information or the STORE will not get reimbursed. This is completely out of the stores control.

What makes no sense from your claim is how can they do a date code on the battery (for the 50%) if you claim there was no data code? There is something missing from your description.

How can you POSSIBLY LOSE the warranty if you put it in your insurance papers?

@ CRAPTIRE: You counterdict yourself in your own message.

"The manager told me that a 1 inch by 1 inch sticker had fallen off the battery and that he needed that serial number from the battery to replace the battery... However the serial number of the battery was clearly visible on the battery itself. I ended up not getting a replacement battery because of this sticker that was surely only put their because they know that after some water or snow gets on the battery that the sticker will peel off and they wont loose any money replacing a battery."

So a 1"by1" sticker fell off your battery (btw: there is NO 1" x 1" sticker on the battery that is kept ON the battery). It if were an eliminator battery, that sticker would be put onto the warranty card. You claim the sticker (assume the vent sticker) fell off because it contained the serial YET you claim the battery had the serial number? How does that make any sense?

The serial number is ONLY on the vent sticker so if the vent sticker is not there, then where are you looking? And if you say on the side of the casing itself you obviously SHOULD know that is NOT a serial number; if you are truely a mechanic you should have known this already..

I've had a battery from them for 14 years and the battery still looks in fairly new condition. If you don't take car of your battery then YES the sticker would fall off likely.

You won't believe this one... I got a bettery about 2 yrs ago that had a 3-year free replacement warranty. It died on me a few days ago so I took it in, they checked the battery & confirmed it was pooched. However, when they checked my info, they noticed that the battery was not recommended for the specific car I drive so therefore fell into the category of using the battery for things not approved under warranty. The thing is, it was one of the recommended batteries for my car at the time of purchase (a lady even helped me pick it out) & Canadian Tire changed that recently & they want me to take the loss. I think that's absoluely ridiculous & I am not done fighting with them yet over this.

Canadian Tire Battery Warranty is a matter of who gives up first, Usually the customer because he do not have the time to deal with these assh----

What I do in similar cases, I go back when there is different person and/or go to the other store. These details depend very much on individual person behind the counter. I experienced cases, where I was told: "absolutely not" and in other store they took the item back without question. The warranty is valid in any store (in this case Canadian tire) around, so I would go to all of them before I would give up.

Firstly, I'm a mechanic and own a few auto garages in Ontario and have done several thousands in business/personal transactions with Crappy Tire. I bought an eliminator battery from Crappy tire and it died on me... I brought it back to get a replacement with all the original receipts and warranty documents with the battery... Upon testing the battery to confirm it died... The associate came back and said we will replace the battery so he called his manager to authorize this. .. The manager checked all the documents and receipt and then checked the battery... The manager told me that a 1 inch by 1 inch sticker had fallen off the battery and that he needed that serial number from the battery to replace the battery... However the serial number of the battery was clearly visible on the battery itself. I ended up not getting a replacement battery because of this sticker that was surely only put their because they know that after some water or snow gets on the battery that the sticker will peel off and they wont loose any money replacing a battery. C'est la vie.. One things for sure.. I or any of my shops will ever buy anything from Crappy Tire ever again. Hope it was worth loosing thousands for a 100 dollar battery.

You didn't even have prof. of purchase. Your lucky to even get what you did. Do your really want these same people to track everything you buy? Come on!

Unless the battery was installed in the vehicle at a Canadian tire store there will be no record kept of your battery's serial number or purchase date. The battery guarantee and proof of purchase must be presented to warranty the battery.. Stores may opt to do the date code, but it us to their discretion and is not mandatory.

Technically you were lucky to get even that, customer relations has to authorize a date code AND THEY WILL MAKE YOU PAY ++++++++++++++++++AT LEAST+++++++++++++++++ 50% of retail price. Plus it is YOUR job to look after receipts. It says on the front of your battery warranty brouchere you received at purchase that this booklet AND your original proof of purchase willl be needed.

Having grown up calling Canadian Tire, "Crappy Tire", due to poor quality of products I vowed never to purchase from them again. However, after a new flagship store opened up in Richmond Hill, I thought that I would give it another try. Over the past 3 years, every product that I purchased from that store was damaged upon opening the packaging, or broke within 30 days of use. My latest purchase, that of an electric fireplace was no exception. Just over 60 days of use, the product failed to operate. It was a gift, so that made it even more embarrassing! After contacting the manufacture, as per instructions included with the product, a replacement part was shipped ; however, did not match. Further inquires concluded that the fireplace was built in 2007 and parts were no longer made for it. So, my story is this: I purchased an electronic fireplace in 2010 (just 3 months ago), which was clearly an end-of-the-line that Crappy Tire had no problems selling in their store. They probably made a huge profit on this clear-out item, which they sold for full retail; and accepted the fact that support was no longer available.

i dont understand why people claim the products from canadian tire are crappy. for 1, the only brands that are canadian tire owned are job mate and mastercraft, so i agree on them being crappy, from experience. But everything else in the store is a brand or product u can buy at any other store meaning any store could have gotten that one faulty product, you just happened to get that one defect from canadian tire, they dont deserve the bad reputation they get.

I bought an electric AC/DC cooler at CTC and the cold water I put in in the morning was colder than when it was at the end of the day, it didnt work worth a damn

Canadian Tire is selling more and more cheaply made products or should I call it Junk. It is very close now to becoming similar to what the dollar stores sell.. This past friday we bought 3 folding lawn chairs marked down from 12 dlrs to 6 and change. All three were broken that evening, with the plastic brackets breaking off and the metal rods bending. They were used with care by averaged weight people. Today I had to use a box fan to dry some water off the rug in the living room. I had bought the fan at Canadian Tire last year and used it only a couple of times. I accidently hit it with my leg and it fell down flat onto the floor while running and 2 blades just snapped right off in seconds. My lesson learned... no more crap for me from there.

"Tired of forced downloads"...I know this is not the proper place but I need to clear a few things up.

"lies, theifts, mis leading peaple...The previous e-mail is proof..."
----I am not a liar, thief nor am I misleading people...I simply stated the facts concerning how a service center operates...there are 2 sides to every story...

"I can tell you that"on the inside lookin.in", Is most likely a canadian tire manager of some sort"
----Incorrect...I am not, was not, nor will I ever be...I was a Service advisor...standing behind the counter taking [censor] and abuse all day from people...granted, not every customer was nasty...but I wouldn't be scared to bet at least 10% needed to shop somewhere else...it's not my fault that they can't or won't look after their vehicles.

"they hire inept service counter staff"
----I have a grade 12 education, an autobody repair certificate, I have been driving and maintaining my own vehicles for over 30 years, I have 30 years of service/retail experience, 15 of those years in the auto parts and service industry...I hardly qualify as inept.

"They will not hire anyone with any real moral fiber...they hire inept service counter staff...I worked for crappy tire for 2 yrs in the auto service dept"
----'nuf said...

I left CT for financial reasons...you are correct on that one...they pay [censor]...but the techs in my shop were professional, thorough and intelligent. I trusted them more than I trusted my wife (who cheated on me, btw, but that's for another discussion board)...

Bottom line is this...if you don't trust the quote or the people...take your vehicle somewhere else...I never held a gun to anyone's head, forcing them to get their car fixed at my shop...

Well as a past employee of canadian tire as well I can tell you that"on the inside lookin.in", Is most likely a canadian tire manager of some sort.Canadian tire treats its employees like crap.pays poor wages, Has dept.managers who know nothing.
They will not hire anyone with any real moral fiber, If they did customers would be told the proof about the products, car repairs, ect
I worked for crappy tire for 2 yrs in the auto service dept, , , and let me tell you, , , the fact is they are liers and theives, Its just a fact, they hire inept service counter staff, that way, managers can blame the worker.

stoped working for them, could not stand all the lies, theifts, mis leading peaple.The previous e-mail is proof,
or he just worked for crappy tire so long ago the company still had a sense of honesty, , to bad crappy tire adopted walmarts attitude

Oh yeah...one more thing...if ANY mechanic suggests that you need this or that...ask to be taken out to the shop and be shown why!...I used that so often...If a customer didn't believe what I was telling them, then it was my pleasure to show them...and if your service people won't do that for you...then I suggest you find somewhere that will! The ones who have nothing to hide will not have a problem with it...

Boy...some of these complaints really amaze me! It seems as though there is a lot of Canadian Tire bashing going on here...so...as a former employee, let me shed some light on the other side of the counter. First, although most stores do set their own labor rates, the time you are charged is "book" time, which is an industry standard guide for automotive repairs...it is not actual time on the clock...so, if you are charged 1 unit, or hour, for a job and the mechanic completes it in 40 minutes, then that is a sign of experience...that how he/she makes money. In my entire 8 years at Canadian Tire, not once did I hear someone say, "Well, I was told it was a 2 hour job and it actually took him 3 hours...so here's some extra money."...and some jobs do go over the estimated time...have you ever done any work yourself...tried to mow the lawn and the pull cord snaps or something?...adds to the time, doesn't it?...mechanics run in to the same problems...bolts are seized, studs break, whatever...it's life.

Holding vehicles "hostage" because parts need to be ordered or repairs can't be completed for whatever reason doesn't really fly either. If I told your wife, who was sitting in the waiting room with your 4 month old daughter that the parts weren't available to repair your broken control arm, but it's ok, you can drive 30 miles home and hope for the best...YOU would be in my shop threatening to sue me...or punch me in the face, or whatever...so...rather than let the customer drive the vehicle, which may or may not make it home, we would rather err on the side of safety...being without a vehicle may be a major inconvenience but not as inconvenient as arranging funerals.

Now, of course, I can't speak for every shop, but in my shop there were 2 shifts, each with 2 or 3 LICENSED mechanics and 1 apprentice...the apprentice worked on the vehicle while being supervised by one of the licensed guys...that's just the way it was...so condemning EVERY Canadian Tire because you had a bad experience at one, is hogwash...every business has it's good and it's bad...and I dare say there isn't one person who posts on this forum that hasn't screwed up at their workplace...we are, after all, all human...

Just a note to you complainers: if you're taking them to court you shouldn't be posting this stuff online that you're going to 'nail them to the wall.' You want results? Tell us AFTER you win.

I just filed a claim against CT today. I am going to nail them to the wall. My oil change and rotor swap turned into new spark plugs, fuel filter, ignition wires, brake pads, brake calipers, brake flush, relining, tail light and air filter. 150 became 950. They will pay. Remember, small claims is the easiest court system on earth and the judges are generally VERY pro-consumer. $100 bucks to file and they can't counter-sue for legal fees.

The phrase "I used to be disgusted, but now I'm just amused" can't be applied to Canadian Tire's pathetically inept and corrupt automotive service departments---- because even though I find such incompetence amusing (in a train wreck sort of way) the disgust never seems to go away after seeing, both first-hand and second-hand, what Canadian Tire has done to many of their customers in the past.

They start with several low-paid apprentices and one licenced mechanic. The cheap-labour apprentices do the grunt work, then the licenced "mechanic" pencil-whips the repair. And if a buck can be made by selling you something you don't really need they'll do it without batting an eye.

I've known this for years of course, but two years ago my muffler disintegrated en route to Vancouver. Canadian Tire in Kamloops was the only shop around, so I had no choice but to buy a muffler from them and have them install it while I waited. I was told I'd be charged an hours' labour but when I called them on this (it only takes 15 minutes for even the most daft of amateurs to install) the mechanic relented and said he'd only charge me for 30 minutes' labour(!)

As expected, the install took only10 minutes. As I waited at the counter to pay for the work the mechanic moseyed on over to his computer (which was several feet from the counter and facing away from me) and proceeded to take twenty minutes to type out the bill! And they wonder why every can of spray paint on their shelves has the tops removed and grafitti saprayed all over their walls.

Best of luck with your court case, hope you win. If not, I understand they still sell spray paint...

Check out my complaint from the same store same manager

fredericton New Brunswick canadian tire are rip off artists scammers and thieves

http://www.complaints.com/2009/june/20/bad_customer_service_at_Canadian_tire_Fredericton_207297.htm

I'm amazed you took a BMW to Canadian Tire. They have no CAA approval rating because CAA receives so many complaints about their pathetic automobile service. In the past they have managed to screw up the simplest of work on the Honda Accord I owned at the time. This seems to be a widespread problem. I dread to think what their hiring policies are.

Its customers like you who enjoy arguing with employees and managers. You should have called head office and complained.
That would have saved you time.

By the way, why didnt you check ur car before leaving the store?
Even though you'd expect that Canadian Tire should have TRAINED mechanics, but always double check everything. Retail these days is the biggest scam ever.

I purchased a lawn mower in May 2018. Put the oil in as per directions went to Pioneer and got premium gas it worked for three months and black smoke came billowing out called Cdn Tire bring it back. Did so and was treated like a criminal you probably used old gas ?
Or didn t put oil in it YES I had the attendant check it was full
Had to pay 113.00 for some to look at it and find out the problem. You and I know it will be my fault !
Canadian Tire never takes responsibility for selling JUNK!
Oh and don t be fooled there are two spaces to sign first to find out the problem
2nd. TO PAY FOR REPAIR
I paid $359.00 plus tax. And now another $113.00. And they want me to pay again ?
Funny thing though I had a Sears lawnmower for 28 years and never had a problem.
As others state go to Home Depot. Rona. lowes anyone but Cdn Tire

Will follow up in 2-3 weeks

I bought an Air Conditioner from Canadaian Tire & after one use found it didn't cool the room as the box said. (up to 300sq feet) so wanted to returned it.. Because I had used it, it was non-returnable - How do you know you like something unless you use it! Unbelievable...a note for others...If you buy it from CANADIAN TIRE AND USE IT...IT'S YOURS...Embarrassed they have the Canadian name associated with the store!

In the flyer computer chairs were shown on sale with a picture of one. Regular 199.99 on for 99.99. I went in to the store and picked up the one in the picture(price was 199.99). Went to cashier and was told that it was not the one on sale. When I spoke to the manager on duty, she said that it was not the right one(numbers don't match) and that I should go get the right one. First she could clearly see that I walk with a cane, second why would the item pictured not be the one on sale(she said they normally put the "prettier" one in the flyer) and third she said I should watch for the shelf sale signs(none were there). I called c/s and was told I would get a gift card in aweek or so, but nothing for the gas, $ for my pay as you go phone that I used to call them, or for the aggravation. FORGET IT! I need the chair now, not in a couple of weeks. I will NEVER shop there again,

We purchased Snow Thrower in Canadian Tire at Yonge and Steeles. After 2 days we decided to return this product, because our friends have same machine and it works very bad . We never opened that box. But in the store they told us, that this machine have been used, and refused to accept return of this merchandise, wich is strictly against their policy .This is a shame for a company of this caliber to have such bad business practice. My family decide from now on never ever to purchase anything from Canadian Tire again.

This morning my 12 year old son tried to return a battery bracket he bought for his go cart.

the bracket was unopened, not used in any way he has a reciept and the bag it came in.

He waited in line at the returns counter, he finally got to the front of the line.

He was asked for picture ID, he is 12 and only has a library card. They would not return the item without picture ID. He came home upset, and rightfully so.

A television was purchased for the grandchildren on 01/11/2009 at this Canadian Tire store. Towards the end of May or first of June they were watching a program and one of them started holloring nanny, the TV has smoke coming out of it. I ran into the room, meet by a burning smell and immediately unpluged the unit. F ew days later it was taken to the store, where they said it would be sent to the rapair shop which is not far from the store. I was to check back in five days which I did. It had not even been sent to the repair shop but believe it was that same day. Would probably be still sitting there had I not called. That has been over a month now and when called today, just got the run around so called the repair shop. Of course needs a part which it has needed for 3 weeks now and not sure if they can get one.I am not a person who has money to throw around and I certainly am not one to let things go hoping I would either forget, or just not bother. My voice will be heard long before the warranty runs out. But I can promice you one thing, my husband is a strong supporter of Canadian Tire for many years and have spent our fair share of money at this establishment but if this matter is not taken care of and very soon, we will never darken the doors of Canadian Tire again. It is not fair that the grandchildren have no TV to watch here during the day when I baby sit them. If I do not get a response, I will know that no one is planning to do anything about this problem and will take further steps.
A phone call to the above number would be greatly appreciated [protected]) or email me at patcee_852@hotmail.com. I will be anxiously awaiting a reply and a solution to this ploblem.

Last night we did fill up gas and pump have a sign(Credit card not working). Filled-up gas and went inside to pay. Gave the card to person and he ( attendant name Shan) started to call us liar, abuse us with many words.
I don't were to file a complaint so i did it here.

I had a remote starter installed at CT 4 months later the remote display was all scrambled I looked at the warranty and it said there was a 1 year replacement, I went to the service department and waited in line when I got to the service desk the manager told I had to go to parts, over to parts and took a number, finally I got to speak to Chuck I explained the problem and he said you have to go the service center I told him that’s where I just came he phoned the manger she told him to order another remote, Chuck was hitting keys on the computer than turned and walked away I assumed he was going to get a remote, 15 mins later Chuck returned with the whole remote starter kit, I told him all I need is the remote he said sorry that’s the way they come and we went back to the service desk, chuck dropped off the package and I stood in line to talk to the manager, two customers and 15 mins later she looked at what Chuck dropped off and said all you need is the remote, she called Chuck and sent me back over to parts, Chuck once again hits the computer and silently left, this time was only 10 mins when he returned he informed me they would have to order one, “fine lets order one” I said Chuck replied I can’t without the managers approval “fine lets go back and get the service manager to do that”, she can’t Chuck replied only the parts manager can order one and he won’t be in until sometime this afternoon, I’ll get him to phone you at home... that was two weeks ago and I’m still waiting I really don’t think he’s going to call

I had purchased a DVD player in April and have used it 3 times. It has worked fine up until now(as little as we used it). The one screen now will not play a movie as it only has lines through it. I brought the DVD player back in it's original packaging with the receipt and just wanting to exchange it but I was not able to. Bart (manager) told me that the warranty is good for only 30 days. I told him that I only used it 3 times it is pretty much brand new. He did not seem to care about that. He told me that because I told him that I used it I was not able to exchange it because it is not "brand new" and now they can't sell it. I looked at him quite frustrated and asked him if I had this right. If I was to of told him I never used it than I could exchange it with it not working and all? He said correct but now that I have told him I used it 3 times I was not able to. I was disgusted in a Canadian Tire manager telling me that we as customers would get further if we lie. I guess that now I know what I have to do. However, this is not good for stores but as a consumer I also will not be taken for a ride. We work hard for our money as well. I chose to buy this at Canadian Tire because it is a Canadian store and I always support our stores first. However, my thought now is that I will shop at Wal mart. After all if Canadian Tire does not honor there products than why should I support them? If this can be resolved in any other way please feel free to contact me by e-mail.

Thank You,
Lydia.

After 2.5 hrs waiting for an emissions test (they estimated 1 hr wait time), I was informed the network was down and they could not perform my test. I understand that these things happen, but they would not offer me any concessions for my almost 3 hours of completely wasted time sitting in their crummy waiting area. I should have known better after reading so many other poor reviews of the Canadian Tire auto service centres.

I attampted to purchase a stack-on safe at the Canadian Tire in Windamere in Edmonton. The safe is in the exit area of the store and was on sale for $499. I needed to talk with three different people before I could actually try and pay for the safe. I was told to go to the loading doors around the back to have it loaded into my vehicle. I waited for over 30 minutes. When staff finally came to the door they told me that they didn't have any safes left. I asked if they could call another store and was told that they are all independently owned so I wouldn't get the same price. They offered the floor model to me but they didn't have the combination to the door so they 'could try phoning me next week if they can find the combo'. (I'm not kidding - they thought I would take it home without any way to get into it) I then had to back around to the front of the store to get my refund. That's when I noticed a sign saying that Canadian Tire will meet any competitors price. Apparently they can't even their your own bloody price across town! After this 45 minute shopping 'experience' I will be sure to avoid Canadian Tire at all costs in the future.

Does nobody except the original poster see that if Canadian Tire is scamming 30cents off of each return, every day, throughout the entire country, they are clearly STEALING money from consumers and keeping it for themselves? Lee is right, despite calling this 'money', it is a coupon for a discount off a future purchase. It's not legal tender, protected by the mint, and cannot be charged for.
What makes matters worse, is that Canadian Tire has no process in place for refusing the money. This is a mandatory program to enrol in with no option to opt out. A definite scam that needs to be dealt with. Don't be fooled by the low consequences of 30cents. I argue it is far more common that Canadian Tire is stealing from consumers, than it is that people are buying and returning thousand dollar items purely for the purpose of Canadian Tire money.

Watch out to where you go to change your seasonal tires! I went to the Canadian Tire in Brampton's Trinity Common last March and again in November 2008. It was suppose to cost me $26 and it ended costing me $145. They told me the wheel stud was spinning and had to be replaced. They also said that whom ever had changed my tires last, had over torqued the wheel nut. When I said they did it, they quickly changed their story. I've spoken to Service and Store Managers and they do not want to take responsibility for what happened. I will never take my car to CRAPPY TIRE again!

UPDATE: After emailing Canadian Tire, the message made it's way down the store owner in Windamere. He more than compensated by tracking down a safe somewhere else in town and delivering personally to my house. It turned out to be about the best customer service I've ever received! Thanks Jim! (I had to post this update in comments as complaintsboard won't accept my password, won't email a new one and there doesn't seem to be anyway to contact them.)

hahaha they straight up lied to you, i worked at ct for over 8 months and i know for a fact that if their out of stock even though they are independantly owned they can get stock from another store and sell it to you for the same price, they just have to show proof (sale tag or shelf tag) of what their instore price was. Im so glad i quit working there, they dont even know their own rules :P

I went into Canadian Tire today, in Gananoque Ontario. There is an employee there i feel is harassing me, this is happening due to something that happened off work campus, and i don't feel it should be brought to work. I don't even want to go into Canadian Tire anymore, due to the way i am treated by this girl, and other employee's when she is around. I was wondering if there is anything that can be done?

I went into crapass tire in Wainwritht Alberta the servus was rude and when i asked for a item that was in the flyer (for this week )... i was told they did not have that item in...how *ucking stupid is that ###...this is not the first time it has happen eather and when did they stop giveing rainchecks on items...every time i go in to the store they never have it or it is discontinud or it isnt comeing in and they dont know if it is comeing in and the staff they hire needs to go to some sort of course to learn how to behave with the costomers and take some aditude classes to learn how to deal with the public ... as far as i am concerned i have gone into crapy tire in wainwright alberta and if i go to any others ity will be a cold day in hell...sincerly Tony B W Ward

i went to canadian tire store in mississauga dixie and there is a manager there and she thinks she knows it all and she should not be working with the public at all...
she has bad customer relations with customers and does not know how to talk to them either ...She works in seasonal and also in houseware ...
SOMETHING NEEDS TO BE DONE WITH THIS EMPLOYEE YOU HAVE AND SHE SHOULD BE SPOKEN TOO ...

I had a similar experience to the original poster; purchased something, then returned it and had the CT money deducted from my refund. I was highly annoyed - even wondering if this was legal, because they're essentially charging you real money for not having fake money.

On their receipts and signs, it says you have to return the CT$ but it doesn't tell you what the consequences are - it doesn't say "...or that amount will be deducted from the refund." I think that is the primary source of my irritation.

Now after reading the above comments, I see this all in a different light. Here I was concerned about my petty little $100 purchases and 50c in CT$, I never thought about buying/returning something worth $1500 and keeping the CT$ from that. So I guess I do now see the logic in requiring the return of the CT$ with the item. Thank you to David Beck for pointing this out.

On the other hand, I still think their signs should have the consequences for not having the CT$ clearly stated.

Canadian Tire has been issuing "money" since I can remember. Why is this suddenly a big deal?

My complaint concerns customer service, or I should say the complete and utter lack of customer service. I have just this minute returned from my local CT where I went to purchase a replacement Dremel. I asked two clerks and neither one of them had ever heard of a Dremel. One clerk at least tried to find out, but the other one just shrugged his shoulders and went on his merry way. I then found a third clerk and asked to speak to the manager, she said "Oh yeah" and then walked away to go and gossip with a colleague. I was ignored. I then spent 20 minutes trying to locate someone who would and could assist me, only to have him repeatedly answer his ringing phone. I was finally able to purchase my Dremel, but the way I was treated left such a bad taste in my mouth that I am going back to CT tomorrow to return the Dremel, together with the 70 cents in CT money. This kind of lousy service seems to be the norm in the Chateauguay, Quebec store, at least for the English speaking customers. I shall just go to Rona from now on.

My weekly store visit has been Canadian tire were trough the years I spent thousand of dollars. Not all the experience have been good but I let it go. One year ego I bought sander for over 100 dollars. It was a Maximum. Return exchange within 3 months ans after that guaranteed for 5 years. Only recently I made use of it and only for approximately 6 times then it stopped starting. Went to the Chilliwack store and told my story. Once there they asked me for my receipt which I managed to loose, so they looked on the computer and found it. Their conclusion was that it passed the 3 months so the product had to be sent in for repairs but I had to pay for them. I mentioned that it was guaranteed for 5 years and they found the sale on the computer. So no deal for me, I left with the sander and told them they will never see a penny from me again. There are plenty of stores that will accept returns with no problem as long as they know it come from their store. Also I guess Maximum should change their name to minimum.

I know that there are many rude employee in Canadian tire. It is terrible company.

I went to the Canadian Tire store near my home to ask for the keyword that is required to enter the dodge challenger contest on line. No one knew what I was talking about and five people tried to help me.. Should you not inform your employees when these contests are running. One of the girls did check on line and confirmed that I did need to get this keyword from a Canadian Tire Store.

Recently my daughter and her husband purchased a lawn mower from a Canadian Tire Branch store in Surrey/Langley. When they got it homw and began to use it a rather large piece of the mower flew off and just missed slicing off my 3 year old granddaughter's head. They immediately pack up the lawn mower into the van and went to return it to the store of the original purchase. They were told by an employee that they had to send back to the manufacturer of the lawn mower in order to get a credit or to exchange for another machine that this was not Canadian Tires responsiblity. My daughter was so appalled by this that she and her husband made a tour of the Canadian Tire stores in the Fraser Valley and Surrey before they finally got some satisfaction and their money back. They went to a different store and purchased one. My point is that Canadian Tire is selling merchandixe on behalf of the manufacturers and when someone has a faulty piece of equipment they should either replace it or refund their money not give the customer the run around like they did with my daughter and her husband. So my family is totally boycotting Canadian Tire Stores throughout BC and we are spreading the word that Canadian Tire does not stand behind anything they sell and their customer service leave 100 % room for improvement.

Canadian Tire staff are extremely rude here in N.E. Calgary! We bought a gas Featherlite Weedeater which in fact was not feather light at all. We filled it with gas/oil and found that it did not perform very well, it was very heavy, the ripcord was very hard to work and it did not have a guide like some models which helps to ensure you do get too close to plants or hedges. Because I am only 5 foot tall when the gas was filled it was difficult to ensure that it would gouge into the grass.

I emptied the unit and cleaned it up and took it back to the Franklin CT Store. The return clerk was extremely rude, she said "too bad you put gas in it, we won't take it back" yes I know that doesn't sound rude but it gets better! She then said you should have looked at your receipt it states repair only, I told her that after you pay for the item looking at the receipt is not helpful so if that is the policy then it should be posted next to the item, that way customers would know the policy up front. I asked to speak to the Manager, she said "why, he's just going to repeat what I've already told you, I asked her to contact him anyway, she said "HE IS JUST GOING TO REPEAT WHAT I SAID!" That is when I told her that that was fine but call him anyway! She pick up the phone and said "There is a customer who put gas in a weed eater come and repeat what what I've just told her...so you have to repeat it!

The Manager "Fred", who doesn't have a last name apparently, was no better when I told him that I didn't appreciate the way she spoke he just looked at me he then looked at the weed eater and said "you put gas in it, we can't take it back".

Just as well she fed him the line because I don't think he could think for himself.

It is not like I don't understand but it is the way they treat you that is unacceptable! I can assure you I will never ever shop there again.

Lesson learned ... cost $89.00 & GST!

I hope corperate office see this message Yesterday sat.nov. 9th my wife and i went in your douglas st. store in victoria bc to buy a sander they were in a locked in a cabinet after waiting for about 15 minutes and asking for help nobody had a key but they would find someone a sales clerk was going by so i asked him if he had a key no but i will page for someone . I said they have already done that plus we have asked other sales peaple and we are tired of waiting his answer to that was if you dont treat me with respect i will not get you anybody. I left him as my wife still was trying to figure this guy out i found somebody who had a key we walked by this guy i said he was rude he came charging at me my wife was between us he said what did you say i said your a store clerk and your rude he said at least i am not a f...king old man then he touched my wife then yelled at her dont touch me. The person that had the key happened to be the manager he told the clerk to go take a walk about three or four times before he finally left . The manager he said i will have a talk with him later .My wife not used to hearing the F word said to the manager did you here him say that with me standing there to which he said he didnt say that.WE LEFT VERY UPSET AND WITHOUT A SANDER AND WILL NEVER SHOP CANADIAN TIRE AGAIN Ron and Joan

Canadian Tire car repair service in Belleville Ontario is a den of thieves. Here's how they work; the mechanics get commissions so they will find work that is not a priority and overcharge for it by about 300%! After they fix what you complained about they will say they found something else and quote you a price to fix it. When a friend removed the hose that they said was leaking it was found with a long clean cut in the middle that cannot be forensically explained. The explanation was not long in coming because another friend, a licesed mechanic said he walked out of the Canadian Tire garage job because he thought it was wrong to damage people's cars and then overcharge them to fix it. Another trick they use is to quote four hours of labour for a job that is done in under 2 hours. They refused to charge for the real hours when I asked them to saying that was their policy. Their policy is thievery and one day they will cause a death by cutting people's cars apart because of course not everyone can afford to fix it. Pass the word around, the Belleville Canadian Tire repair shop is a dangerous place to go.

I bought a mini bike for Francis on her birthday back in July. It has broken down twice and been repaired. I bought it from Canadian Tire. I told them I wanted my money back and there didn't seem be a problem. Today I went to the store to get my money, $420.00. The manager came out, a beautiful man with groomed look and a poise that Satan would admire. He told me that the machine is repaired and there would be no refund. I kept asking him for his supervisor and he said he didn't have one. "I am the end of your line here, fellow". There will be no refund! Take the bike and leave. I refused to take the bike because I know it will break right away. I'm tired of letting Francis ride it for an hour or two and then having to put it up for a month. The manager wouldn't budge. He said, "I can see your are geting upset". Oh Really! I just want my money back. Then I said if you won't give me my money back I will do something drastic. He asked if I was threatening him and I told him that I was leaving, but would be back.

I went to cool off and couldn't find a part I needed at Home Hardware. I really needed to go back to Canadian Tire. I prayed and asked the Lord for direction and He gave me the perfect plan. No, I'm not writing from the Yellowknife Jail. I went back and found the nice mechanic that reparied the bike twice. I gave him the manuel and told him to either give the bike to his grandchildren or to some poor family that he was willing to repair the bike for. At first he refused, of course, but then I said, "Rob, I don't want to leave Yellowknife today with bitterness. The only way I know of to be rid of the weight on my chest is to give this bike away. I said that you are the only one who should have it because you know how to repair it, and it will need repairing. I shook his hand and gave him the paperwork. But the receipt wasn't in it. Oh well, I thought, I've lost the receipt so I might as well just leave it like it is. When I turned to walk away, Bob said, "Thank you Pastor, God bless you".

Then I went into the store to buy what I had to have. When I was headed for the checkout I heard my named called by the lady who witnessed the confrontation with the manicured manager. She had my receipt and so I asked for a pen and then I asked what Bob's name was. I wrote on the receipt, "Gift to Bob by my name". She looked at it and said, "God bless you". then she said how sorry she was that the manager treated me the way he did. I purchased my parts and left. The Lord is working with me tonight to be at peace and full of joy. The money doesn't matter, but when policy takes the place of personal concern and when a person is treated like a "mark" in a poker game, I really get upset. I have met people like him before. I had a business partner who was just like him. He tried to steal the company from me. He was smooth.

Success! This happened in Calgary @ 40 Hunterhorn Dr. NE

I bought a Mastercraft impact drill (with a 5 year warranty on the drill and 2 years on the batteries ) a couple of years ago on sale with a mail-in rebate coupon. The drill worked fine, but just under two years the two batteries died. So I went to claim another two batteries under the warranty, but they had discontinued the batteries and the drill itself. So I expected that they would replace my drill for a similar model. So I gave them my photocopied receipt (because I had to mail in the original to get the rebate) along with an extra mail-in coupon to prove that it stated that I needed to send in the original and that is why I had a photocopy. I also kept the flyer in which the drill was advertised. I know Canadian Tire had a policy to jerk their customers around so I wanted to protect myself. Anal, I know, but bullet proof.

Anyways, she said that she couldn't accept a photocopy receipt because it could be fake. I showed her the rebate coupon where it said they needed the original receipt. She said the manufacturer made a mistake. WTF! That's not my concern. I'm just going with what the instructions state. Then she searched the computer for my purchase and said she did not have record of my purchase. Huh? I already have proof that I bought it from your store, again what do I care if you have a record or not, I am within my warranty period. Then she said I would have to send it in the manufactuer. I told her it is your own brand and you are the manufacturer! How can you fix dead batteries, they can only be replaced, which you can't do because you discontinued them! Then she said she needed my original credit card (which I didn't have) as proof of purchase. I already gave her my drivers license as proof of identity. The whole time she made me feel like I was pulling a scam. I swear, she was reaching for every excuse not to honour the warranty and frustrate me. Eventually, after 20 minutes of pointless arguing I demanded to see a manager, who was probably a trainee at the time. He looked at the flyer, mail-in rebate, photocopied receipt, my drivers licence, the drill, the batteries, me (twice) - he said you did good and we will give you your money back. I can guarantee that if I didn't have all of this in order, I would sitting here with a dead drill.

Humiliated and exhausted, I went to Home Depot and bought a much more expensive Makita on sale for Father's Day. Even though everything went right in the end, the process has soured me enough to say that no more MasterCrap for me.

My opinion, I think the employees and managers are being brainwashed or threatened with job security that "as is " and " all sales final" is the real CTC policy and piss off the customer in process.