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Booking.com Complaints Page 49 of 85

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4:30 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The condition of the room did not look anything like the pics that were on the website. Old furniture, unfinished patching and painting inside the bathroom. Outside patio furniture was weathered. No flowers at all at the dining table, living room table, outside patio, inside the bedroom. In addition, our room was not serviced each day that we returned for rest.

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4:38 pm EST

Booking.com hotel booking done at hyatt miami via booking.com in november 2018

I had a booking at Hyatt Place Miami Airport-West/Doral hotel for
November 23 booked via booking.com. And when I reached the hotel at the
middle of the night of 23rd along with my toddler and an infant and aged
parents, I was informed by the person at Hyatt that my booking has been
cancelled by booking.com . There was absolutely no notification received
from booking.com that informed that my booking was cancelled . The only
email I had from booking.com was the confirmation email saying my
booking had been confirmed . Finally I had to book a room at the last
minute paying higher amount than the usual for the stay and also it
caused a lot of chaos and last minute tension for us as we were there at
the middle of the night with my whole family involving aged parents and
two small kids. And after all this when I call booking.com and speak to
your customer representative, they just brushed the issue as no big deal
saying they have no other information on this and this has happened due
to a system failure at booking.com and they can't help with it . And
they had the audacity to disconnect the call abruptly midway when I was
actually still speaking asking about possibility of other options .
Pathetic customer service and pathetic management .Also, I receive a reply from booking.com many days later that an email was indeed sent on the same day of booking . When I have the confirmation email sent by them on the day of booking, I don't understand how only the cancellation email magically can disappear or miss my eye ! .

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11:29 am EST

Booking.com mismanaged booking

We booked our stay at Pallazo Tomasi in Cortona, Italy through Booking.com on 9/15/18, more than 2 months prior to our anticipated stay on 11/17/18. I received a confirmation from Booking.com. We arrived at the hotel at 6:00 p.m. on 11/17/18 after driving 2 hours and were told that the person who receives the reservations was out sick that day; and the entire place was booked. Even if that is true, there was absolutely no reason why they should not have known of our reservation considering how long ago it was booked. There was no reasonable explanation for the "snafu". There are very few accommodations in Cortona, and had it not been for one of the only nice hotels left, we may have had to drive 2 hours back and missed much of what we had planned to see over the next several days. It could not have been mere incompetence on the part of the family that runs the hotel. The only reasonable explanation is that Palazzo Tomasi had someone else they knew come into town and bumped us. I travel frequently and have never encountered what occurred at that facility. Booking.com had no way to rectify the situation. It doesn't appear as if they did anything to discuss such gross negligence or intentionally bumping us. They need to have consequences with vendors.

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10:26 am EST

Booking.com excessive telephone calls - full refund request -

I am writing to you to raise an issue Bookings.com

The issue that I have experienced was: I provide holiday accommodation for Sykes Holiday Company. I received a booking from Bookings.com via Sykes Holidays. The contact information was incorrect. No working Mobile or email and I needed to give the holiday guest information about key collection etc. Sykes Holidays could not assist because they were given the information by Bookings.com. I telephoned. Bookings.com. It cost me £8.97 for the privilege. I was totally unaware I was calling a premium number. The telephone number on my mobile phone number was not the number I associate with Bookings .com. Virgin Media Phishing department located the culprit. We have taken a booking for Ref:924642 Viking Cottage from 16/11/2018 for 3 nights, leaving on 19/11/2018 with the gross rental price of £429.00. It should be noted that this price does not include any owner discounts and only represents the current price at the time of booking. So in a nutshell, inadequate and uselss booking information was forwarded to me via Sykes Holiday Group to me as the accommodation provider and I called Bookings.com to establish how to contact the end user. You CHARGED ME £8.97 and still did not provide me with any information.

I WANT A FULL REFUND FOR THE CALL I MADE TO YOUR PREMIUM NUMBER . The number [protected] featured on my mobile phone bill .

The booking is under the name of Mr Ashleigh Tooth.

Alternative Telephone Contact: +[protected]

Main Email Address: atooth.[protected]@guest.booking.com

It occurred on: 1/11/2018

Full refund. I was doing Bookings.Com company a favour. The reason Why I called was due to incompetent administration in not obtaining the correct credentials of their booking. Miss Ashleigh Tooth, not Mr . The mobile was wrong. The email was wrong. The landline did not work.
I am not prepared to telephone them again, only to be charged to try and resolve the issue!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Claire Guppy

Booking Reference atooth.[protected]@guest Via Bookings .com/Sykes Holidays
VikingCottage Glenuig

Crab Apple Cottage
Keens Lane
Reydon
IP18 6NT

PLEASE RESPOND

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4:24 pm EST
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I would like a total refund of $140.00. There was definitely some type of misunderstanding.. Because Booking.com gave me some type of credit of $150 to stay and I was looking for a hotel pricing different hotels to see how the credit worked. When I chose Holiday Inn The $150 did not come off the total and So I tried to cancel. #1. I lost $140 for nothing...

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1:38 pm EST
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Booking.com several serious problems in apartment rented by booking.com

Dear Customer Service of Booking.com,
For years I have used Booking.com services and never had problems before. Quite the contrary, whenever I could, I spread this platform between my relatives and my friends
The episodes below, however, have been a threat to this good relationship with Booking.com.
With two friends, we rented an apartment in London through Booking.com, for the period from November 3rd to 18th, 2018. We are professors in Brazil and we had to develop a project in that city.
Since our arrival at the apartment, however, we realized that it was extremely different from what is advertised on Booking.com. Furthermore, as the days went by, we had to face several problems, some of them very serious, such as: (a) the lack of heating in one of the rooms, for 4 days; (b) the rainwater infiltration into one of the bedrooms, with the water falling from the ceiling and dripping onto the floor; and (c) the presence of mice in the apartment, putting our health at risk.
These and other problems are described in details, in addition they are proved by photos in the attached report file. Likewise, the attached videos show the presence of both gutter in the bedroom and mice feces in the kitchen, behind the refrigerator.
The problems we face have made our time spent into the apartment really awful. We paid £2, 157.98 to have a very clean, and functional, and nice apartment. What we had instead was disappointment, stress and indignation.
We reported several of the problems we encountered in the apartment to City Relay (the managing agency) and also for Booking.com (via e-mail at [protected]@my.booking.com), but the most we got was a promise of 15% refund of what we paid for the stay.
We considered this proposal disrespectful taking into account all the annoyance, discomfort we were forced to face and the risk to our health we have had because of the poor services received and lack of assistance.
For this reason, I would like to ask the Customer Service Department of Booking.com for a more respectful and more compatible compensation in view of the presented situation.
I sincerely hope that Booking.com puts the comfort and safety of their customers first.
I am available to provide any further information or complementary document (I have more photos and videos of the apartment, as well as all messages exchanged with City Relay and Booking.com).
Best regards,
Everardo Ramos

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5:18 am EST
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Booking.com privacy statement

I received an Email from: [protected]@booking.com
Which states that you are shared my details with all of booking holdings group.
I do NOT want this.
No opt out option or information about how to stop this was given in Email or online.

Booking.com changed their privacy statement recently, to share my information.
I should option to opt out or remove my info. BEFORE it is shared.

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3:55 pm EST

Booking.com refund promised — never received!

We booked a stay for a wedding in the Hamptons through Booking.com. The original venue closed and we were forced to book a much more expensive hotel for our stay. The rep at booking.com promised to refund us the difference between the original hotel cost and the more expensive one which was the only one available by the time we knew that the original hotel had closed. The difference was for $242.98, which we were told was sent to our credit card company on October 16, 2018. (We were not allowed to request the refund until after our stay was completed, at which time we had to send Booking.com a copy of our receipt...even though we had paid for the room, in full, in April and the wedding was not until the very end of September, 2018.)
Booking.com told me that the refund was processed to my credit card on October 16, 2018. To date, it has not been received by my credit card company, according to the numerous representatives at Capital One to whom I have spoken.
Neither Booking.com nor Capital One seems to be able to ascertain where the refund is or why it has not been processed.
I have a copies of the receipt for the charge, both the original one and the more expensive, second charge, as well as the email from the Booking.com customer service rep with the promise of the refund.

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5:47 am EST
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Booking.com apartment in nyc changed to a much lesser accommodation

Booked accommodation to stay in a 2 bedroom apartment at 95 Wall Street NYC. Photos looked amazing and spent nearly $1700 for 4 nights. On arrival shown to a totally different address and an apartment resembling student accommodation and not the luxury we were expecting. Tried to sort it out while we were there unsuccessfully and so complained to Booking.com on our return. Submitted photos, texts and emails to support our case. We were missold the property and were only offered $100 as compensation. They are now ignoring my emails. Extremely dissatisfied by the way they are handling my case.

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5:36 pm EST
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Booking.com the cancellation process

My husband and I made reservations at 2 different properties and opted to get the less expensive option knowing if we cancelled they would keep our money paid ahead. Little did I know at the time of booking that we would be faced with a medical diagnosis of bone cancer a week before our departure...my husband was in perfect health at the time of booking. I submitted a request for a refund or a credit for possible rebooking in the future but it was denied (giving specific reasons for the cancellation ) so they got $600 from us plus a cancellation fee. Now my husband has no pay check for 3 months, I am on social security and we will now be responsible for paying our health insurance premiums for the next 3 months until long term disability kicks in. I will never use this service in the future and will pass this onto family and friends to steer clear of this company.

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6:43 pm EST
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Booking.com overcharged b&b maglo centro, bologna 1612.127.546 reference

We are a couple.

We stayed at the above hotel 10 September 2018.

Ref: 1612.127.546 reference

We have been overcharged.

We have been charged for a 2nd room reservation we did not make and then charged again for a 'no show" for the 2nd room we did not reserve or need.

Booking.com claim we made two reservations for the above property.

We are a couple and only required and reserved one room.

As a travelling couple, we made several bookings with Booking.com, reserving one room in each city. All the reservations were for a single room with double bed, for one couple.

It should be obvious that a 2nd reservation is incorrect and probably a system or human error.

I have provided full documentation as requested by the booking.com complaint procedure. including images of the bank charges for $248.35.

I have already paid 80 Euro at the hotel.

I have asked for a full refund of $248.35

I have sent 10 emails since September. Some emails do not receive a reply or take many days.

It is very disappointing that Booking.com do not listen or trust their customer when they have been overcharged. The customer service has been very slow.

Christopher Gorman

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3:52 pm EDT
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Booking.com announcement of swimming pool opening

I have had problems several times (Barcelona, Tel Aviv) with opening of swimming pool at hôtels. Last time, in Tel Aviv my confirmation email said the swimming poll was open 'till October'. When I arrived in October the pool was closed.
This time I requested a refund. Only got standard answers telling me that according to them the swimming pool in said hotel was closed from October till April, which is not at all what my confirmation said.

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7:06 am EDT
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Booking.com apartment victoria 16 malaga

This property is sub standard. The entry process is not secure. Just push the button and you are in the front door. The entry itself is dark, dismal and threatening. The property is among derelict shops. The linen was stained, the showers black with mildew, there are footprints on the ceiling, the walls are badly marked. This place needs refurbishment. We could not stay here and paid for alternative quality accommodation. I require a refund of sums paid for this misrepresented property.

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12:08 pm EDT
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Booking.com casa joules mozambique

On the 18 october 2018 i booked at jasa joules mozambique for the 10th til 13th January 2019. On the 30th October 2018 i paid R3500 and on the 31st october 2018 i cancelled due to personal reason. On the website policy it states cleary that i can cancel and be refunded fully if my days 4 arrival is not 60 days before arrival. I asked for my refund and they refused. I asked for the reason and the lady hung up. They are scams and fraudulent. They do not stand by their policy

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3:48 am EDT
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Booking.com booking refund not paid

Hi,

In September 2018 I have been with my Family in Italy (4th - 12th of September), making the booking based on a friend's recommendation. Based on Booking.com statement we should have been refunded with 10% out of the booking value after the check-out. Since 6th of October we are still waiting to be refunded, even though the refund operation still appears to be in progress. There have been several phone calls with the Customer Service's representatives from Booking.com, getting various explanations, but the amount is still not refunded.

Pleas refund the sum without arguing permanently.

Thank you!
Calin

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10:17 am EDT

Booking.com great fortune hotel & spa istanbul

Booked this hotel with booking.com confirmation number [protected] pin code:6306, check in 26th October - check out 29th October. I selected the option of payment to the property at a higher rate rather than pre-payment and I exchanged several emails with them directly to confirm my booking and to arrange taxi transfer from airport which they confirmed. We were picked up at airport and taken to hotel as arranged only to find out that they had cancelled our reservation that same day whilst we were travelling to destination! They said that booking.com had cancelled our reservation, that they had not arranged our transfer and that they were fully booked. After I showed them our email exchanges and they realised that they had arranged taxi transfer they wanted us to pay the taxi! They finally found us another hotel (not to the same standard) and wanted us to pay them as they said the rate was special from them. We refused until seeing the accommodation and in the end the rate was the standard rate which we paid directly to the hotel ( Birkin). Please confirm WHO cancelled our confirmed reservation and had us walking the back streets of Istanbul at midnight with our luggage!

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10:14 pm EDT

Booking.com owner was dishonest about his property and refused refund. booking.com rating is misjudged.

Hi, i want to report the property Orange Hongdae guesthouse, confirmation number 2043.742.926 I suppose to stay there from 18 October to 27 October but I couldn't sleep at night due to the big noise of guests all night hours, the nearby construction site early day hours and the bad conditions in the room (room 3). It led to that i had to book another place (also via booking.com, confirmation number 2075.415.833) right as soon as the 20 October which caused me quick low budget unexpectedly. So i had to check out in Orange Hongdae guesthouse on 20 October. The owner Mr. KIM refused to refund me the money for the rest of nights I couldn't use at the guesthouse. He claimed it's non refundable regardless exception. When i claimed the window door in my room always makes noise as someone close the hall electronic door, he went to my room to check, he said he heard no noise when my friend in the same room confirmed about he heard the noise. But both of us just felt it's useless to explain with him when he chose his opinion! Also first day when i checked in, when in a shower, i heard outside a big fight, a woman had come in the hall and shouted at him and both were shouting each other in Korean. I was scared. I've booked this guesthouse because of the location and it's rating. But after this incident, i don't trust the rating anymore! . Because it seems like the rating is from backpackers who don't really consider quietness and cleanliness as most of them came back to the guesthouse after midnight, some talked laugh on phone in the hall, some vomited in the toilet... My room was just opposite the hall door. For a terrible experience! So i had to check out before the experience made bad impact on my health (no good night sleep). I don't want to make a fuss about this incident but I think my conscience makes me to directly report to you, as you are their accommodation agency. I don't want to just post a negative review on the guesthouse as he would just come in and deny all. So talk directly to you probably more effective to protect other customers to fall in the same situation. He claimed i chose cheap price to stay in his guesthouse, so i could not be so sensitive about noise. But well, no one ever pay a small money to buy trouble. I mean if he was honest on the website and in his comments about his guesthouse, people have more chance to consider. This guesthouse is probably suitable for backpackers. And so the rating! I hope you step in and use your authority to talk reason with him. I have tried and failed. He just claimed my booking was non refundable, although heard my troubles.
Please help me to get refund and get him to be honest with his guesthouse photos on the website
Thanks a lot.

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3:43 pm EDT
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Booking.com inability to obtain refund despite cancellation of room.

Room booked at Quality Inn & Suites, Morrisville, NC. Arrival date 10/4/2018 departures 10/5/2018. Attached: Booking.com cancellation email. Visa Debit card used ended in 5517. It was linked to my checking account. Screen shot of checking account showing charge of 72.43 debited on 10/5 and with statement date of 10/8. Checking statement for account validation. Debit card to this checking account ended in 5517. Copy attached. Booking.com was called 7 or 8 times since 10/8. Each time have different excuse. Last Thursday they said they spoke with hotel GM and he assured them refund was processed that morning. Today, 5 days later, Booking.com said they called hotel again and said no record of refund being processed. Since 10/8 they promised me to give the 5 days to get me a refund from hotel and that if they failed, they (Booking.com) would refund me. It's been 16 days and they still refuse to refund me. I used Booking.com to prevent situations like this. Not to exacerbate them. I demand an immediate refund.

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3:23 pm EDT
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Booking.com booking confirmation

Related to booking - [protected] pin 0948.
Stay from 19th oct to 21st oct 2018

I booked the property 1 (on 15th Sep 2018) month in advance and received a confirmation.

I called booking.com on 12th Oct 2018 to confirm the stay and received another confirmation that my reservation is confirmed.

When i reached the property, i was denied the accommodation.

after several hours, i was given another property quite from the the site.

i then had to book another property at the same loction at double the price.

yet to wait from booking.com on what went wrong and what is being done.

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3:19 am EDT
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Booking.com poor service

Re: booking [protected] (pin 3799) cancelled by bookings.com
I would like to draw your attention to the following:
My travel agent, ms. Lydia norval of reynolds travel, made and paid for this booking on 18 september, 2017, with a policy of no cancellation.
On 27 june, 2018 at 12:57, she received notification via email stating that 49-flat paris menilmontant was unable to accommodate my reservation due to water damage?. The booking was for 28 june 2018 at 16:00. I was due at the airport at 16:00 on 27 june, 2018 to catch my flight to paris, leaving me 3 hours to find alternative accommodation. To find and secure accommodation at that late stage was virtually impossible.
An hotel was proposed by booking.com as an alternative for me, but was unacceptable. I needed an apartment as my family was a party of 6 people, so that we could cook our own meals. We could not afford to pay for hotel or restaurant meals for 3 nights in paris (8 meals)!
Ms. Lydia norval searched for an apartment in paris, but none were available at the last minute at an equivalent price as it is high tourist season. The customer service agent who attended to the problem could also not find a suitable apartment. We thus booked an apartment at citadines place d'italie paris which was the best option we could find given the circumstances and at the last minute. The cost was 1243 euros.
After many phone calls and uploading information, I finally received the refund 11 weeks later.
I would like you to give this matter urgent attention. My booking was no cancellation policy. The apartment cancelled and I had to pay extra to find alternative accommodation at 3 hours notice. I would like the difference paid to me for the citadines apartment which accommodated me and my family at the last minute.
I cannot be expected to pay for a service that was denied to me, this is unethical business practice. Please respond urgently, and please note that I am expecting a full refund of the amount paid for the accommodation denied by yourselves under booking [protected].

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Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

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Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

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Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

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Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

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Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

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Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

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Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

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Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

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Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

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Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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