Booking.com

Dear Sir / Madam,
I am writing to you as just by chance I have found out this "Hotel" is still listed on booking.com.
I had the unfortunate experience of staying at the "Addison Lodge" last year. How this is still listed as an hotel on your website is beyond belief.
I was further shocked to see it is still operating as a "Hotel"
If there were to be a health and safety inspection I am certain it would be shut down immediatley.
There are too many faults with this so called "Hotel" to mention.
However from what I have learned recently, the authorities actually closed it down.So why is it still listed on your website?
My friend and I questioned amongst ourselves that this really needs to be investigated in order to save any other unfortunate souls the experience of staying
there!
Please take the time to read the actual reviews, as recent as this month, February 2019.

Regards

C K

Confirmation no..[protected] pin 8389 l have just arrived back from a two night stay at the Highfield hotel in Middlesbrough.it was horrendous, very dusty, Extremely dirty and very warm, l did not stop sneezing or get much sleep the two days l was there..l had an extremely bad headache from the heating, and have made myself a doctor's appointment for tomorrow, to get checked out as l feel really ill.

Also there was no lift and l have a disability... absolutely disgraceful!

I want a full refund, l will never use booking.com again..l have used your services for years too.

On 21/02/2019, I booked a hire car with booking.com under the knowledge that it would cost me £60 for a young drivers fee (even though i've been driving for 6 years) and that i'd need to give a £1, 500 deposit. I was unaware of the fact that i needed to have a credit card registered in my name to be able to collect the car. After finding out this information from having to read the terms and conditions document, i went to cancel the booking within 30 minutes of making it, finding that i was now expected to pay £40 to cancel it! These costs are ridiculous. I want to refuse to pay the £40 just for the fact that i dont have a credit card!
Won't be using Booking.com anytime soon and i definately don't recommend them for car hire.

My Name is Harrison Chiger my email is [protected]@gmail.com. I am currently residing in Rome Italy for the academic semester. Last week I was trying to book a hotel for the dates 3/4-3/6. I found a hotel and went through all the steps on the website to book it. I entered my credit card number and clicked submit. The Hotel was called hotel Belleveder in Rome. After I hit submit with all my information inputed the website crashed. I waited an hour for a confirmation email but never recieved one. I went back on the website to try and find it again but I couldnt and my reservation didnt show up in the app. So I found a different hotel, called Love Vatican. I put in all of my information again and hit submit and that one went through. I immediatley got a confirmation email the second time and it showed up in the app. The next day I got an emial from booking.com saying that I had two reservations on the same dates. I called the customer service number and they cancelled the first reservation but were not able to save me the cancellation fee. I do not feel I should be responseable for that fee, I didnt even know my reservation went though there was no confirmation and as a result I booked a second one. On top of that when I booked the first hotel (Belleveder) I selected not to be charged until I arrived and was still charged the next day. I would like to be reembirshed for the cost of that room, I should not have to pay because your webiste did not confirm my reservation. Please get back to me as soon as possible I would like this matter resolved. Horrible first expereince with Booking.com

I was using booking.com for some years and Itrusted them. However, I realized that this was a big mistake. For a booking at Convention Porte De Versailles Paris, I canceled my reservation timely (November 29, 2018) due to a change in my travel plans, it was an early cancellation and it was clearly stated thatI would not be charged for this cancellation. But I saw that the facility charged the full fee. I have tried to get contact with the facility, but no luck. Then I wrote booking.comseveral times they told me that the total amount was not charged it was just provision. However, my bank told me that it is not a provision and I now have to pay 877 euros.

So never trust booking.com.

I work at a hotel and you guys screw up a lot booking rooms we don't have giving people rooms they don't want . I wish you people would do things right. like when someone says 2 rooms 1 bed each you book 1 room with 2 bed get your [censored] together before the busy season. ive already had to over bookings tonight. this is ridiculous. train your staff todo it right or call to make sure there are rooms available. we do not have trouble with no one else just booking.com.

I was charge in my credit card last October 20, 2018 in Mandarin plaza hotel in Cebu eventhough I cancelled the hotel reservation and did not Use it for checking it. I was informed upon booking online that the card is just use for reservation and I will not be charge. When I went to the hotel I was informed to pay by cash plus additional booking fee thus I opted to book in person for another room. I am so frustrated with the hotel and booking.com since I was able to stay in the hotel and paid in cash yet I also was charge in my credit card eventhough I did not use it. I would never use this website again and book in that hotel

Hello,
I booked this apartment in the middle of December, it was confirmed. I tried to email them three times, text once and call once, all with no answer. I then noticed I had a whatsapp message from them explaining how to register. I had never contacted them that way and don't know what they would send me a message like that. I arrived on my scheduled date and tried to check in... I was moved around the building from office to office, waiting for over 45 min with all of my luggage... They then told me that the apartment I booked was not available. I had a paper showing that it was confirmed. They did not seem to care! They then suggested another building, which was higher in price. I took it because I felt like I had no other option and after a day of exhausting travel I did not want to wander around the city with my things looking for other accommodations. I am very unhappy with this! It was very stressful, a waste of my time and I ended up having to pay more than was confirmed in my booking.

This is to inform u that when we made the booking we were given room with garden view. As we reached there we were given a room in 3rd floor which had no view. Upon request they gave us room in 4 th floor but this also didn't have garden view n the staff is saying there is no room with garden view . We r still staying as in the end we have no option.i m not satisfied with room n I have lost trust on booking .com . I will not any further reservations through u n will not recommend u to any other. This is jeopardising ur reputation as I will also take it in consumer court .

We booked with booking.com for a place in margate in dbn SA we drove from Jhb to Dbn only to find out no booking in SA booking was made in the UK we called as we were stranded with 2 small boy we were told sorry but no refund as the apartment owner instructions, If we didn't have cash with us my kids was gona sleep on street. We also was asked for a deposit they took the full amount plus a R1200 extra with no notification. Never ever again will I do business with crooks again in my life. I am already busy with legal action this company is a bunch of fraudster at large.

RE: Booking number: [protected] PIN code: 8742, date: Dec 27, 2018
In your Booking.com message I received while making today an online reservation you sated: Booking.com does not charge for hotel bookings whatsoever. However, the Urdiñola Hotel charged me 104 Mexican pesos, telling that it is a commission that Booking.com includes for booking. Please clarify this with the hotel and explain to me the reason for the commission charge. I have been booking with you for years and this is the first time I get charged for a booking commission from Booking.com. I hope a due reimbursement to my credit card to continue using your website for future hotel booking needs.

Francisco De La Rosa

Booking 19/12/18 - 21/12/2018

Confirmation no = [protected]

Arrived at 615pm to check in. Receptionist call owner but sound like have problem with my reservation. She told me to wait for staff RSQ come. Waiting for 15 minute at lobby with no action from owner. Try to get info owner RSQ from booking.com
Call owner mr Rafiq, and he thought me cancel the booking because he told that he message me at booking.com apps not through my phone no. He also said that he didn't know that I already infirm order. Hallo bro details at booking.com already confirmed. If u curious just call me directly.
I'm very upset what happen..me n my family already exhausted and just want to check in and get a well rest.
Owner said to wait for checking availability. Then he confirmed that my room has been check in another guest. His another unit also fully booked. Oh damn.
He offer to replace with another unit at Setia Sky. It sounds ok coz I want my family get a rest. His staff will bring me to the replace unit.
After 15 minute his staff arrived (cleaner Indonesia worker) and said to bring her to Setia Sky.
Ohh no..I was no option get her to my car and go to Setia Sky. Jammed road is terrible. Arrived around 8pm at tower D. Also waiting again for his staff get the key.
My vacation is bring my wife and 5 children. They're starting ‘meragam'. My holiday mood is spoiled.
Finally we check in around 830pm. Unit is big but the facility inside is so sad. Like 2 star budget hotel. No iron, no pemetik api for gas stove, no shampoo, towel so sad, sink and bathtub stagnant when bathing..
Setting mbox problem..hang..need to teach his staff fix the problem.
Last part that surprised me when want make a payment. His staff ask payment for cash...I book at booking.com using credit card then when to make a payment must using a cash..ohh no My first team experience like this.
It's already late..really upset and just paid through online transfer to settle everything..Pity to the wife and children to face the worst check in ever.

Hopefully booking.com will take this matter seriously for preventing this problem happen Next time. It's bring your image and reputation.

Thanks

Hi sir/madam,
We are going to have family trip to taiwan on 24/dec & book hotel rooms through www.booking.com.
There are total 3 booking steps in booking.com web (1) your selection... (2) your details... (3) final step.
When we did the booking, we faced some system error where the 1st two times of the booking activities on sunny hotel/hotel zoo (in actual fact, both are the same hotels) were incomplete... The transaction hang/stopped at step (2) & bounced back to step (1).
Fyi, we only managed to complete the booking transaction on zoo hotel after the 3rd try.

Transaction details
A. Transaction status: incomplete (hang in step 2 & bounce back to step 1)
Transaction date & time: 17 december 2018 (time 4.: 21pm)
Guest name: hai theng teow
Check-in: mon 24 dec 2018
Check-out: thu 27 dec 2018
Property name: hotel zoo
Booking number: [protected]
Total guests: 4 & 1 child
Total rooms: 1
Total amount: twd 10, 240

B. Transaction status: incomplete (hang in step 2 & bounce back to step 1)
Transaction date & time : 17 december 2018 (time 4.: 33pm)
Guest name: hai theng teow
Check-in: mon 24 dec 2018
Check-out: thu 27 dec 2018
Property name: sunny hotel (same address with zoo hotel)
Booking number: [protected]
Total guests: 4 & 1 child
Total rooms: 1
Total amount: twd 10, 240

C. Transaction status: complete
Transaction date & time: 17 december 2018 (time 4.: 58pm)
Guest name: hai theng teow
Check-in: mon 24 dec 2018
Check-out: thu 27 dec 2018
Property name: hotel zoo
Booking number: [protected]
Total guests: 4 & 1 child
Total rooms: 1
Total amount: twd 10, 240

But unfortunately, it seems that the 1st two time of incomplete transaction also captured & charged to my credit card.
I had took the initiative to call up multiple times to uk_booking.com to resolve the triple charges issue but none of them could resolve the issue for me.
(I also not sure how much I will get charge on the international call from malaysia to uk... It must be a lot).

Besides, when I did the booking on 17/dec, the term & condition shows that "free cancellation before 21/dec" but when I called up booking.com for cancellation on the next day after the booking, the customer services mentioned that the term is actually depend on hotel & she need to contact hotel before cancellation.
Since this is indicated as "free cancellation before 21/dec", I am just wonder why these cannot be cancel in the next day.
(fyi, after my complaint, now the term for the hotel in booking.com web already updates to the "non-refundable" term.)

This is clearly a system error that causing the triple booking & it is totally unfair for me to bear for the total consequence by charging me 3 times on the room rate.

This is really disaster & spoil all our holiday mood.
We really need your kind support to resolve this issue, as the total cost is way heavy for us.

Appreciate your immediate action to resolve the issue & refund us the full amount of the 2 transactions that with incomplete status (total amount = twd 10, 240 x 2= twd 20, 480)

Thanks in advance & looking forward for your favorable response soon!

1st ck in two hot in room so turned heat off, , , never came back on, , , no heat all night, told the in keeper she said do not touch heater leave it alone, , , I paid for heat to use as i please you had to leave at the temp not good, 2nd then she said stop going in and out ...my rm, , , , , , , , 3rd ck on new place showed her 3 differant prices hers was low price SHE SAID SH WILL NOT HONOR THAT PRICE.gave me key to room17 smaller i said no.then she said i ck now if i did not like..she said price to low she is changing your police.day before ck went in my room, , new towel last day.did not ask.lastday 2hr before ck out they turned my tv off, , , talk two guest tv worked.bathroom falling apart shower slowslow trikel ..she is the worst she is nast person, , , , , DROP pinewood, , , or yust read review, , , , I truly wish for refund, , , thank you james pruett

I have used booking.com before with no problem, but yesterday I was booking a room for 3 nights in saltillo coahuila mexico, I had a choice wheter to pay at the hotel or pay now, I decided to pick "pay at the hotel".
After I keyed in my credit card info, it gave me a message saying "credit card was denied."., a few seconds later thank goodness my bank ssfcu's fraud department was callling me to let me know that booking.com had tried to charge my bank card $170.08 twice., my bank advised to put my card on hold., it was an invonvenience to me, so, never again will I use booking.com

Tried to book an hotel in Colombia for almost a whole afternoon and received constant messages from the the website that the operation was refused.

Gave up entirely and did not even book the flight. Never received a confirmation email.

A whole month later received a telephone call from the hotel in Colombia saying they were expecting me.

As a result of the booking. com platform problems, frustration from my side with the several forms that I had to do over and over and problems in my email I was billed.

Had to pay for an hotel I didn´t knew was reserved.

Booking.com does n´t care for the client. Just the hotel!

Lost a client forever.

Booking.com arranged for me to stay at Hotel Dandy in Faro Portugal and pay on arrival 40 Euro for two nights when i checked my bank statement they had also taken 60 Euro for the booking two days even before i arrived at the moment they are giving me a run around with every excuse not to own up, its clearly on my bank statement i sent them with booking details but they just want too turn a blind eye so i have ben ROBBED 60 Euro stolen by them !

re booking confirmation 1194, 515, 639 Peter Overtn [protected]@gmail.com

we went to the address on the confirmation Baross Utca 45 and there is nothing there.

A kind man in the shop next door called the number and was given an address for main reception.

We took a taxi($10) to the address and there was nothing there,

We tried the telephone number and there was no reply.

We booked into another hotel.

This is a con and the man needs to be shot. If Booking allow him to charge us for this stay we will raise hell on every social media app in existence as you are promoting fraudsters.

on the 03/12/18, I booked a apartment "Linton Apartments" it said non-refundable so I made sure to read thoroughly everything to make sure I was 100% sure with booking it. I read everything NOWHERE did I see it written how a "£300-500 CASH" deposit was expected for the night that I would be staying there, that I received after buying the room with the confirmation email. I called up 3 times, each time told I would be informed on the status of my request - for a refund. I was given excuses that the manager wasn't there. on the 5th of December 2 days later, I called up, this being the 3rd time to be told that they are refusing to give the refund and I will have to continue as normal or have it cancelled and not refunded my money. Ridiculous! I called up three times to have my time wasted.