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Bob's Furniture / awful customer service

1 United States Review updated:
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I bought a new mattress at Bob's Discount Furniture. The mattress was priced right and is comfortable. The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a tech guy over a week later. The tech guy said that the frame was damaged by accidental customer damage and not manufacturer defect (hello the stupid thing should last 10-15 years not 3 weeks!). Then the store told me that they would not replace the frame because I did not by the Goof Proof (or whatever) plan on the frame. I was NEVER offered the plan. It was only offered to protect the mattress (which I bought).

The ads practically scream that they guarantee 100% customer satisfaction, but that is crap! Even though I am very happy with the mattress and what I paid, I will never EVER by anything from Bobs again!

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  28th of Jan, 2010
Agree Disagree +1 Votes

I would advise no one to buy from BoB's discount furniture. They Sell junk and they don't stand behind their product. BoB is a phonie and should be shutdown .

  2nd of Oct, 2013
Agree Disagree 0 Votes

I have called for 2 months because I have a damage recliner and did take GOOF PROOF which is a nother way to suck monies from people. This company is a sham and I hope no one buys from them They dont deverve to be in business
Barbara From Breezy Point

  2nd of Oct, 2013
Agree Disagree 0 Votes

called and for goof proof u must press 2 only if not u get a different dept. Now after 5 calls they will process the claim and let me know the results. bk from breezy

  2nd of Oct, 2013
Agree Disagree 0 Votes

Spoke to Johnny Ray very nice but of cause because it is within the first year the retailer or manufacturer is responsible.

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