Bob's Furniture / awful customer service
I bought a new mattress at Bob's Discount Furniture. The mattress was priced right and is comfortable. The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a tech guy over a week later. The tech guy said that the frame was damaged by accidental customer damage and not manufacturer defect (hello the stupid thing should last 10-15 years not 3 weeks!). Then the store told me that they would not replace the frame because I did not by the Goof Proof (or whatever) plan on the frame. I was NEVER offered the plan. It was only offered to protect the mattress (which I bought).
The ads practically scream that they guarantee 100% customer satisfaction, but that is crap! Even though I am very happy with the mattress and what I paid, I will never EVER by anything from Bobs again!
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- Bob's Discount Furniture - bed bugs [7]
- Bob's Discount Furniture - goof proof protection 5 yr warranty [2]
- Bob's Discount Furniture - recliner sofa
- Bob's Discount Furniture - living room furniture
- Bob's Discount Furniture - quality of item/ repair or replacement
- Bob's Discount Furniture - couch seat broke
- Bob's Discount Furniture - dining room table
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I would advise no one to buy from BoB's discount furniture. They Sell junk and they don't stand behind their product. BoB is a phonie and should be shutdown .
I have called for 2 months because I have a damage recliner and did take GOOF PROOF which is a nother way to suck monies from people. This company is a sham and I hope no one buys from them They dont deverve to be in business
Barbara From Breezy Point
called and for goof proof u must press 2 only if not u get a different dept. Now after 5 calls they will process the claim and let me know the results. bk from breezy
Spoke to Johnny Ray very nice but of cause because it is within the first year the retailer or manufacturer is responsible.
ANOTHER RUN AROUND BK FROM BREEZY