Bimal Auto India / Maruti Udyog / utter dissatisfaction with the agency!
I want to inform you of my utter dissatisfaction with the agency and the car that I purchased (maruti swift diesel ldi - reg# ka01 mc 4516) in the month of april.
I currently own a chevrolet optra & a hyundai santro and have never had problems with the service centers. with the launch of the swift diesel, I decided to purchase a maruti suzuki swift ldi. I was informed that bimal is regarded as an excellent supplier of maruti suzuki cars. I therefore, requested one of your sales representatives ramu - team leader to provide me with a demo of the variant. I was extremely satisfied and decided to purchase the same and made full payment on the same day. I later noticed that I had been charged rs. 1200 extra for an extended warranty service which was added by one of your sales representatives and this was something I did not opt for.
I received a call two weeks from the date of payment from mr kiran pinto and was requested to take delivery of the car from your indranagar office at 3:00 pm. I was then made to wait for two and a half hours as the tints, side door strips etc. were not installed. I received delivery of the car only at 5:30 pm. after which, I drove to the nearest gas station and noticed three dents on the car - front left fender, rear door and rear quarter. I then returned back to the dealership and they advised that it could have happened during delivery of the vehicle and I was requested to drop the car off for tinkering and painting during the first service. this caused utter grief as the car was damaged on delivery. I was promised by the sales manager and customer services manager at your indranagar office that the above issue will be resolved.
After two days I noticed that the engine switched off every 2 kilometers. I was then asked by ramu, to contact one of your asst. works managers - prabhu from the whitefield office and was advised that I needed to leave the car for tests, which I did very promptly. I also requested them to fix the dents and complete the paint job on this car. I left for the us on the 27th of april for 11 days and returned to india on the 7th of april only to figure out that there was a problem with the sensor's on the clutch which caused the engine to stall. however, this issue still occurs and my car does switch off.
The paint job was not complete, and also the front two pillars were not stickered right at the time of delivery. I was asked to wait for two more days which I did without complaining. I was then given delivery of the car on the 9th of may at 6 pm only to find that the under body of the front bumper was damaged by your staff and touched up by putting paint! they have also scribbled on the steering wheel with a ball point pen! also, the car had been used for 88 kilometers and the tank was 1/2 empty. (I am not sure if you need to run the car for 88 kilometers to test it). the stickering of the front pillars was still not complete and I was made to wait to complete this job at your whitefield office.
What made me extremely furious was the fact that the ganesha idol which was placed on the dashboard was stolen by your staff. I raised the issue with the assistant works manager - prabhu & the works manager - senthil kumar who told me that they would call me back on the 8th and deliver the ganesha to my residence, which obviously did not happen!!!
It is now over a week since I received any response from your team. unfortunately, the problem remains unresolved.
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