I purchased a maruti alto lx model from bimal automobiles, bangalore on nov 7th. as per the sales executive I was offered the following deal on the car:
Alto lx metallic: 317151 (including road tax, registration facilitation charges, insurance)
Corporate discount: rs. 2000
Maruti festival discount: rs. 12500
Additional benefits: basic accessories – consisting of foot mat, mud flap, small idol & car perfume bottle + free rs. 2000 worth of accessories from the in-house accessory shop.
I got the delivery of the car late night on nov 7th & was told to get those accessories fitted as per the deal next day. as this was a diwali weekend I was not able to go to the car dealer to get those accessories installed. I approached the car dealer on monday nov 12th & during the routine discussion asked them to make me understand the new icats system which I had assumed was installed in my car. then to my utter surprise I found out that my car didn’t had this feature at all. as per the initial response from the dealer’s sales executive I was told that alto lx model does not come with the icats but when I tried to verify details on the car brochure they stepped back & started offering me a mga basic central car locking system with a engine immobilizer in lieu of the icats. as per them this is equivalent of icats & they have got instructions from maruti to install this in non-icats models.
Since, I have paid for the icats model only I declined this “in lieu” arrangement. my request for an replacement car has been initially denied. as per them they need to ascertain this issue internally as well as with maruti and will update me with the outcome within next few days.
In the meanwhile, I would like to voice out my concern about the utter irresponsibility on part of the car dealer in handling my new car purchase as well as providing false information. as a customer I was never informed about the absence of the icats system during the car delivery nor afterwards. it was during my investigation that this issue got highlighted which clearly displays there ill intentions. following are the interfaces from bimal who are interacting with me in this issue:
1. madhu. k - sales executive
2. satish - manager
3. anand. p
Currently, I have returned the car to bimal auto agency & have got the delivery receipt.
I have taken this car on a car loan from icici bank (85% loan) while remaining paid by me in cash. even if I don’t count the interest lost on my hard earned money but I would still be paying interest to the bank for a car which is not usable under the present conditions & has a factory issue from day 1. so I would request the concern authorities in maruti to direct the dealer for immediate replacement as per the initial deal offered to me & also pay me in the interest on the full amount paid for the car till the time I don’t get my replacement car.
Being a satisfied maruti user since last 12 years I never expected this kind of wrongful conduct from maruti or its associates. request you to look into this matter immediately & restore my faith in maruti.
I am having a maruti 800 ar 5635 and want to write a serious complain against one of maruti"s service center named as ktl maruti service sentre harsh nagar kanpur. actually few months ago say 4 months, I went above mentioned service station and get the service of may car done. when I reached home I found my papers lost, therefore, immidiatly contacted the station and asked them about my papers ang got no proper response from them. now after 4 months (oct 07) I got a call from mr. ravindra pandey [protected] service advisor from the same service centre who requested me to come there and keep these papers. I thanked him for his good reply and reached the service centre today (30th oct 07) and met mr. ravindra who returned me the papers but demanded for rs.100-, I was really surprised but I gave this amount to him took my papers back for which I had already submitted fir to the local police station and got the duplicate papers from rto. now I am feeling fully to be cheated by maruti staff as I did not proper answere when I contacted the service station and got the call after four moonths and had to give rs.100 to him. i, therefore, request you to please take proper action and suggest me as I want to file a legal case against maruti service centre for my mental distress. you call contact me on my cell [protected]
Dealers in Pune are not at all aware of autocard points system. They lost the coupon which my very close friend gave to while referring me to Maruti-WagonR.
It appeared that dealers had seen it for the very first time, no one was knowing what to do with the coupon. They finally asked me to leave and they will get back to me.
As usual no call came for 30 days, I went back and demanded for the coupon with stamp. Now, noone knows, which copuan, when did I gave etc...so its total mess now. My friend could have got Rs1000/- for that. Its a big amount which should be given.
b) Non of the sales executives know complete information about the car. Unless one reads maruti's website or other rating websites and magazines he can’t get all the information about features.
c) The loan associates sitting/crowding in the showrooms are the most illiterate people who don’t know anything about their loan scheme and features. All they know is that application form which they have to get filled up. They are the worst guys one can find in the dealers, mine was with HDFC Bank. A very stupid and ignorant fellow.
Dear customer service department,
I have been trying to reach the customer service number given in the credit card of the maruti suzuki autocard of the citibank to find out the details of the toatl amount due on my card, but unfortunately, no one responds on the mail and the customer service phone number.
If you do not want to respond to the customer service number, what is the point of giving that number in the card and also to other agencies.
Let the customer service excutive contact me at the earliest.
I have Purchased a new Maruti Car, Model WEGON-R, Model-LXI LPG, from D.D.Motors, Mayapuri, New Delhi on 14th feb'2007.
During first free Service & Second service My vehicle was attended against highr fuel consumption, and there i sno improvement.
During my second free service after 6 months operation, I have specifically requested to attend LPG system,as With 80% filled LPG Engine of Car is geting stopped, at the same time its works with Petrol. As per DD Mptors, Service Engineer it was attended, and still we are facing the same problem with greater extend and Wheel tools, like Spanner & Jack Rod Stolan, and Huge Vibration is being observed after second service.
I am one of your customer, name pankaj aggarwal, purchased a car in the year november 2006. the model name is wagon r from one of your showroom in east delhi name "fair deal" and since then I am finding some problem in gear box. I had visited to one of your authorized service station in sahibaad and discussesed this problem, but they were not able to rectify it, I also cornced this problem to another authorized station in karnal but sorry to say, they were also not able to rectify this problem.
now I am totally perturbed, plz. suggest me should I go to your higher escalation, regarding this problem.
I hope u will look after the matter and give me a satisfy responce.
A-133, j. p. appartment,
Shalimar garden, extn.-2
U. p. 201005
I purchased my maruti car in feb. 2007 and was told about the autocard, but I did not go for it then. later on I applied for the card on may 7, 2007 and filled in forms were handed over to executive at the service station of m/s my car at jehangirabad. after the mandatory waiting period on inquiry I was told to provide proof of residence again, which the executive was supposed to collect from me, but he never turned up. so I went again and handed in the bank statement as residence proof and again waited for a long period. there was no reply from anyone. I again inquired and no satisfactory answer was given. so, I wrote to maruti people who told me that the card was declined for which no reason has been given to me either by maruti or citibank. I was provided a number of citibank which gives no information except prerecorded messages. I think this is excellent customer service by two reputed companies.
Inspite of several reminders on daily basis over phone and mails I am still waiting for registration of my...
This is a copy of email I sent to Maruti
Re : Unsatisfied customer & deteriorating customer service
This is to inform you that I have got my third service done from Magic Auto, A-93, mayapuri Industrial Area, New Delhi, Invoice no Jc0710742 on 28.09.2007 under the supervision of your supervisor Mr. Lakshaman..
At the time of the service following problems were told and they were accepted by Mr. Laksaman
1. The is take jerks when we put it in first gear and drive in first gear
2. There was a sound from the right axel ( This is the second time problem it exsist at the time of second service also
3. Body sound, and the door sound.
5. Break problem
6. All lights checking
Most of the things remained as it is which I will describe you one by one
1. The car still jerks when drive in the 1st gear
2. At the last service the right axel was changed due to the same problem, again the axel has been changed and we have been charged for this service. even though the car is in the guarantee period.
3. The driver seat door is still giving sound
4. The driver seat door has big black impressions of hands and the roof is black with dust it looks as if the car has not been washed.
5. At the time of break there is a choo- Choo noise.
6. The tail light right hand lamps not working
So I want to ask the manager / owners of magic that I have paid 3200 for my service, and had not said no to any of the items which was asked to put in my car by Mr. Lakashman then why the service was not done properly. It looks as if you have to many cars so you cant look for the quality.
I called up Mr. Lakashman at 9 pm on 28th Sep, 30 min after the hand over of car. At that time he didn’t picked up his phone but his friend picked up and told me that he is driving. So I left the massage and ask him to call back. But he never did that then I again I called him on 29th to give him the feedback and told him that all the problems existed as it is as they were at the time of giving the car before service.
He was very rude while talking to me at that time. I am sorry to say that your customer service is deteriorating.
I am very sorry to say that this is a very bad performance and I am not satisfied with your services.
Attention: Mr. Jagdish Khattar
I ‘Sachin R. Patil’, paid full amount of Rs. 4,34,433/- to ‘Sai Services Station Limited, Pune ’ on 16th August, 2007 to buy a new ‘Wagon R Duo LXI Model’ of Maruti Suzuki. [Reference: Commitment Checklist Number 716 of Sai Service Station Ltd]. I have asked for the wheel alignment report of the new car. I already had given them the clear instruction that I will accept the vehicle only if the wheel alignment reports i.e. camber and caster is according to the specified values. Unfortunately the camber [Left -0047’ Right -0010’] and caster values are not even near by to the specified values. So I didn’t take the delivery the car. In spite of my instructions ‘Sai Service Station Ltd, Pune’ has registered the same faulty vehicle on my name. [Chassis Number 556235]
After several follow-ups and meetings with service engineers/customer care managers, I came to know that the wheel alignment machine of ‘Sai Service Station Ltd [Authorized Maruti dealer] was not calibrated. But still they were doing wheel alignment of the customer’s vehicles 25 to 30 per day on the same faulty machine. They are just making money out of it. I think ‘Sai Services’ is least concern about the after sales service given to their customers.
I also had a haunting meeting with Mr. Kanteppa Patted [Territory Service Manager]. As per his knowledge he told me that vehicle doesn’t have any problem. Caster/camber values are with tolerance limit according. When we asked him, what does he mean by tolerance? Tolerance is for whom? Manufacturer or Customer? He instead of giving a satisfactory answer of my queries, he told me in a rubbish language that, “You will never get a vehicle according to the specified values of caster and camber. You can do what ever you want. You can also go to court and media.” in front of the employee’s of ‘Sai Services’. Is this a way of talking with the customers? Is this for what he is getting paid for?
According to the latest wheel alignment report after calibration of the machine,
Front Camber values Left -0008’. Right +0027’
Where as specified value is +0010’
Front Caster values Left +2018’. Right +3018’
Where as specified value is +3035’
Still the caster and camber of the brand new car is not according to the specification. When camber and caster is fixed, it should be at the perfect position +0010’ and +3035’ respectively. For Wagon R caster/camber cannot be adjusted. Once these get dislocated, it will be for ever. The whole steering geometry, life of the tires is depending on the setting of caster and camber. At least brand new vehicle should not have these problems.
Could you please explain me the tolerance of 10 given for fixed caster and camber is for the manufacturer or a customer? Is it for a brand new vehicle or used one? If more than 50% tolerance already utilized by the manufacturer while making the new vehicle then what is left for the customer? You, what happens if caster or camber goes out of tolerance limit, must know it. As per my technical knowledge, if caster and camber is fixed for a brand new vehicle then those should be at a perfect position according to the specified values. But unfortunately caster/camber of new ‘Wagon R Duo LXI Model’ of Maruti Suzuki of Chassis Number 556235 is not at the perfect position. Due to this reason I am not accepting this vehicle. Registration cannot be the reason for accepting this faulty vehicle. I would like to have a brand new ‘Wagon R Duo LXI Model’, which should be perfect i.e. according to the specified values of caster and camber.
As per the valuable suggestions given by Mr. Kanteppa Patted, I thought you must be aware of these details before I approach to the consumer court or media. If Maruti Udyog Limited is not able to manufacture or give me the new car according the specified values of caster and camber then please give me back the full amount of Rs. 4,34,433/- plus 10% interest rate till date. Please let me know your feedback as soon as possible. It’s already delayed by more than a month. This technical problem has been identified by my brother Mahendra Hasabnis [Mobile-[protected]] who is having his own wheel alignment machine.
Sachin R. Patil.
Flat no 2, Sagar Society
Opposite Tata Motors
I Had purchased a SX4 Maruti Suzuki Car on 11th Aug 2007 from Rajesh Motors Jaipur. At the time of first car service they told me that they have to change to clutch as there was manufacturing defect. They kept the car for the whole day and in the evening said that the clutch was not available and we will do it later.
Today on the 18th Sept as I was driving the car in the morning and I put on the brakes and found that they were not working at all I some how managed the stop the car and literally got saved straight away very slowly drove the car to the workshop of Rajesh Motors and asked them to check the brakes. They found it to be 100% failed and said they would have to Change the brake pipe . but as they were out of stock they have asked me to wait for at least a week till they get the pipe . And they told that no parts were available as it was a new car. They said that if you are willing to pay for the part we can install the Honda City pipe. Why Should I install a Honda City pipe? If a part coming from Gurgaon to Jaipur can take more then a week then what about people staying in far off places?
And when I told this to the employees at Rajesh Motors they ask me to complain where ever I wanted to. This is the reason why I am writing this letter.
I have barely driven my car in the city only about 1600 km in 2 months. This whole episode is disappointing as I was already shaken up by this brake failure.
Mr . Satinder Pal Singh
[protected] – Jaipur
I have purchased a Wagon -R from Maruti Dealer M/s Competent Gurgaon in January'07. I have shown my vehicle to three competent dealers including gurgaon and in Apra motors also. the problem was : 1-gear shifting 2- Driving on LPG Air filter burst.
Recently i had been to Apra third time for the LPG Problem and they have changed one part in the car and not changed the Air filter which was burst dur to LPG.
I am very much worried that if any thing happens then who will be the responsible the dealer or Maruti.
I brought Maruti Wegon R in April 9, 2007 from competent automobile C.P New Delhi. Infect it was my biggest mistake I patronize Maruti Product and more then that I choose competent automobile who are more then worst in customer service. Before purchasing the Vehicle--------“We are here to help you”.
At the time of Delivering the Vehicle---- “you have to Tank ’. I have to wait more then 3 months to get my vehicle because I wanted it in Black color and I got to know form the dealer that wagon R in black color is very limited in the company. I was being advice I should choose another color if I want immediate delivery. At the time of delivery @ Competent Automobile CP showroom the person who will check you the accessories of the vehicle will not give you the vehicle key if you will not give them BAKSHISH.
After delivering the vehicle--------------“Who are you?”. After a long marathon I got my dream car “ IN BALCK COLOR”. At the time of delivery I being assured the necessary document / paper would deliver at my mailing address. It was my dream. When I went to take the documents at Competent CP showroom the person who were responsible for this job were very uncouth. And I could not get my documents. After one month when I again visited the CP showroom of Competent, I shocked to know I have to visit to Lagpat Nagar (Another Showroom of Competent) because the person who deal with me at the time of delivery, now seat at Lagpat Nagar (here I must say the old person who attain me this time was good to some extant and he assured me he will get me my document here at CP only.) I need the document on urgent basis so I went to Lajpat Nagar.
I was really surprise to see the change before purchasing the vehicle they offered me tea coffee water many time (though I am not taking tea and coffee) and after purchasing the vehicle when I went to the showroom to collect my document they never show any politeness but neither offered me a seat nor a glass of water, which may be confirmed with them. This is the dealing which they do with a person, who has just bought a car worth Rs.3.60 lacs.
At the time of Service -----------“Who are you” We are the Boos. This kind of poor service, I do not expect from Maruti which was my dream car. The Car is also having slight problem in the reverse gear. The AC was not working properly. The PIC UP of the vehicle was very poor (I more enjoy driving my old car when the question comes of PIC UP). Sound of engine is like a diesel vehicle. When I raised all these issue at the time of first service in the Competent Automobile Shivaji Marg new Delhi. I being assured for all my concern would be taken care,but the problem remain same. I have to live with it because I had no time to visit again and again in the showroom. I hoped that in the next service all the complaint, would be taken care.
But HO MY GOD the second service of my vehicle was so frustrating. And this time I make up my mind and I educate myself I will not ADVICE ANY BODY TO PATRONIZE MARUTI PRODUCT AND COMPETENT NEVER. In the Second service Date: September 1,2007. SRV/615299. I went to service station around 10:30AM.The service adviser seemed to reluctant attending the customer. My complaint regarding the vehicle was not being attained properly. I was communicated I would get my vehicle within 2 to 3 hrs. After 3 hrs when I asked about the status of my vehicle. I got the reply go and check the status of your vehicle at the workshop. When I went to workshop there were no concern person was available. when I saw my vehicle it was so frustrating to me because the washing was too bad. When I compliant this thing some body told me we have to send the vehicle again for washing. Till the time I have burned my 4.5 hrs. I had no choice except to wait and wait. When my vehicle come after washing still there were mud, but now I don’t want to waste my time again I asked the person who were responsible for polish please clean the mud he said “ Yeh to ise hi rahegi hamare pas jayda time nahi ha”
Inside of the car roof there were many black spot of mechanic fingers. I didn’t ask this thing because I know nothing will happen and I have to waste my time. But I wanted to raise this thing so I filled all this thing in the feed back form I was provided.
Now I almost lost my 6 hrs. Which was use less, frustrated and painful.
THE WHOLE INCIDENT GIVE ME ONE GOOD LESSON NOT TO PATRONIZE MARUTI PRODUCT AGAIN. I THINK SUCH TYPE OF INCIDENT SPOILING THE NAME OF THE COMPANY BUT ALSO DETERIORATION IN THE CUSTOMER SHARE.
Click the below mentioned link to know maruti customer experience with the product.
Deteriorating Customer Service & Bad Performance of Vehicle!
As I have booked a Maruti Alto Car from Dealer Dewars Council Road Kolkata on 24/08/07 under the exchange scheme of the Company. The Sales man named Partha Chandra took the booking amount and assured me the color I choosed is ready so it would take 4 to 5 days. In the meantime on 28/08/07 they took my old car and told me that it's required for invoicing and I would be without car for one day. So I did as per his instruction. But till date they couldn't be able to give me the new car and for the last few days this sales man was also not attending. Everyday they say you would get the car on the next day. This Partha Chandra is also a fraud, and he had made false documentations. In issued the Invoice dated 31/08/07 where he mentioned Booking date is also 31/08/07, but I had with me the Order Booking Form duly signed by me and Partha, and also the acceptance of receiving Cheque dated 24/08/07. I think this documentation is totally illegal. And what I am suffering without Car for the last ten days which is very much expensive. This type of Sales persons are representing a Company of reliability. The company must take action against the dealer and the person concern.
Last year I have purchased a Swift. I have faced some problems which mostly arise through inexpensive use of materials in the car, but none have been as unbelievable than this. Today in the morning as I switched on my A/C, tiny pieces of plastic fiber came flying out of the A/C duct located just below the Windscreen. From initial inspection, it appears that a small rat has tried to enter the inside of the car through the duct. The size of the partitions lining the duct is just about an ordinary matchstick. This is shocking and there is no other solution except for changing the entire dashboard.
Please let me know what is to be done to rectify this problem As soon as possible, since I am not left with any other option except approaching the Consumer Court.
Awaiting your response,
Mobile : +91-[protected]
Model of my car is alto vx 1.1 of 2001. I was regularly servicing my vehicle at sagar automobiles at nagpur...
I am a development officer at United India Insurance Co. Jaisalmer.
I have purchased a new car via company loan scheme from LMJ Services Jodhpur. Model is Wagnor, after my purchasing of the car I have been known from my colleague that a scheme is going with maruti for existing Maruti Car holders of discount of Rs 10,000.
This scheme was not told by my dealer sales person as I informed the dealer they asked me that you should have to inform us earlier, I lodged a online Complain Enquiry at Maruti website but I didn't received any response, and I am continuously calling up to their call center but I am not getting any response from them.
This is one car that rocks guys !! Amazing Pick up.The Car shoots off in the turbo mode as if there was a ghost behind it!!! Full marks to the Fiat designed time tested engine for silent operations and the Maruti Engineers for fine tuning the engine to make the Swift Rock !!
Only issues that you need to watch out (which unfortunately Maruti seems to be ignoring royally despite continuous complaints from customers) -
1. The windows rattle spoiling the zippy drive pleasure completely
2. The power window switch gets stuck up and refuses to to let the window roll up at times.
3. The turbo engaging starts getting delayed for reasons yet to be found out - though not something to be concerned about much.
I have applied for a Maruti Auto Card during purchase of my new Alto Car on June, 2007. Though all the...
I booked a Maruti Swift ZXi on June 9th 2007. The booking was made through Vipul Motors, Noida with premium...