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2.1 135 Complaints
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Mazda Complaints 135

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1:39 am EDT
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Mazda Brake Pads - Mazda 2 skyactiv - 2016 - Hatchback

Priced Brake Pads in MAZDA - Santa Rosa Philippines yesterday, Shocked to be quoted 24000 Pesos - $220 - for a set of front and rear pads. Priced them in the UK, less than 1/4 of the Price, Just how can this be and who is being ripped off here, does Mazda really condone these prices here in the Philippines ?

We were thinking to Upgrade the Wife's Mazda 2, but after that little episode it left a bitter taste in the mouth, will certainly be looking at other dealers now !

Claimed loss: No Loss to anyone other than Mazda

Desired outcome: Reply with accountable reason for the inflated Prices

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F. Bartell
May 15, 2024 7:08 am EDT
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If you haven't already, try reaching out directly to Mazda's customer service or corporate office to express your concerns about the price disparity. Sometimes, escalating the issue can lead to better support or explanations. You might also consider getting a quote from other authorized Mazda dealers in the Philippines to compare prices. Another option is to look for high-quality aftermarket brake pads, which could be a more cost-effective solution. Keeping your options open with different dealers can help you find a better deal and avoid feeling taken advantage of.

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7:52 am EDT
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Mazda My car repair

Im from Malaysia, i have send my car for accident repair but almost 5 months yet to complete. When i check with the Mazda Malaysia customer service no respond. The workshop always update that waiting for parts.

Bermaz body works Gleanmarie, Subang Jaya ,Selangor Malaysia

Car model : CX8 2.5T

Registration number : VJJ7729

Name: Gopinath

Contact Number : [protected]

[protected]@10infinity.com

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9:48 pm EDT
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Mazda Replacement of Screen in Mazda CX5

Copy of letter from dealer re service/replacement of screen in Madza-
Dear Michael Snell,
Our technicians have prepared a vehicle inspection report for your vehicle MKS777.
Click the link below to view the report.
View the vehicle inspection report
Please note any costs are additional to work already authorised.
Best regards,
Pieter Kleinhans
Robina Mazda
The link stated I need a new NSO73_21 ( retail ) AUD $644.53

I rang the Australian customer support area and they advised that no one had technical information other than the dealer. I wanted to find out why this happened to a car just over 6 yrs old with only 45700 on the clock. Does Mazda have a problem with this device in all its cars?. I am writing to you to seek a response as HQ in Australia are unable to help.

Desired outcome: Mazda pay for screen fix

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Is Mazda Legit?

Mazda earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Mazda to be a trustworthy company. Although there's a 26% resolution rate for customer complaints, which deserves attention, Mazda is known for their high standards and safety. If you're thinking about dealing with Mazda, it's wise to check how they handle complaints.

We found clear and detailed contact information for Mazda. The company provides a physical address, 36 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Mazda's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mazda.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mazda as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Mazda have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Mazda and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Mazda's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 26% of 0 complaints were resolved.
  • Mazda protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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7:18 am EST
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Dear Sir, I will keep this as brief as possible. My name is Des O’Driscoll, I’m the Director of Mental Health & Consumer Advocacy for Small Village Therapy. We provide mental health support to people with mental illness, including engaging with their creditors where they are unable to. Our client, Leisa Chaisty purchased a vehicle from Aspley Mazda. She...

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My Mazda CX9 experienced a coolant leak around the cylinder head, causing rapid loss of fluid and the engine to overheat. There is a current class action over the same issue for their cx5 and cx9 models. Mazda is refusing to cover the cost of the new engine even though they are aware of the issue and outstanding class action. My car is 2018, only six year...

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Now, I need to replace the starter on my Miata MX-5 2006. I was able to order replacement parts in 2017 from an 800 number. The parts came from Canada and was ordered by the person I talked to. Now, I have found that I can no longer do this. WHY? I was able to talk to someone about replacing my radio antennae in July,2023 in the corporate office. He...

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Good day. In October 2023 I became the owner of 2024 Mazda CX-90 GT-P MHEV. There were no particular problems, I like the car, everything suits me, but in December I started to smell something. That was the reason why I did the air quality test. I was shocked. My car Mazda CX90 evaporates phenols and dangerous gases in the cabin; the content exceeds the...

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4:25 pm EST
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Mazda Falla mayor en un vehículo nuevo

Hace dos meses exactamente compramos una vehículo Mazda cx5 versión i-sport. Año, 2024. El día 24 de diciembre al estar abordo el vehículo este perdió potencia y finalmente se apagó dejándome a la deriva en una vía altamente transitada. En la agencia me dicen que el fallo fue en la computadora y en el motor, que el fallo venía de fábrica y que está presente desde que el vehículo salió de la agencia. Nos parece un daño muy grave ya que pudo ser la causa de un fuerte accidente. Nos comentan que deben cambiar tanto el motor como la computadora pero nosotros ya no nos sentimos seguros en esa unidad por lo que hemos solicitado el cambio de unidad a la planta

Claimed loss: $589 mil pesos mexicanos

Desired outcome: Cambio de la unidad en su totalidad

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12:21 pm EST
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12-20-2023 I made an appointment after calling and complaining about a key breaking in my hand and the radio antennae not living up to expectations of performance. July 2023 I bought a new antennae from the lakeland florida dealership. Less than two month later it was bent. I had a new key made in march 2023. When I tried to open the trunk with it. It...

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8:19 am EDT
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Hi AdminPlease assist me. I in inquire at CMH mazda durban for a car, sales lady who assisted me was Danelle Naido she said they have a 2021 demo never been own by anyone with 45619 km, She rushed me to sign without the car so that the bank won't decline, She said the car went for cleaning from the 28 of October till 1 november, When I finally saw the car...

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6:55 pm EDT
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While using heater function for driver's side seat, after approximately 8-10 minutes, seat became extremely hot. Luckily, I had a seat cushion behind my back up against seat back. I then began noticing a burning smell. I could not pull over on the PA TURNPIKE, so I continued to work. Upon exiting vehicle, I removed padded seat cushion to examine seat...

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Mazda Corrosion on my new Mazda cx5 car bonnet ...

I am a customer from Gaborone, Botswana. I have purchased a blue color MAZDA CX5 on the 21/02/2021 Plate Number B493BOC and has a 3-year warranty period which was bought from your Barloworld dealer, Gaborone, Botswana.

I gave it for the second service to the dealer on the 03/02/2023 and since then we observed that the paint of the bonnet is being eaten away and we approached the Manager in charge and he too agreed that there is a problem with the paint being corroded on the hood and took a picture with some special instrument and he sent it to the higher authority but since then he has not come back to us since 3 months. Now we call him but does not answer our calls. Please help us solve the problem and get the car hood be repainted by the dealer at their expense or we would like to return and get our full repayment of the car.

My - E-mail: [protected]@mega.bw

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3:01 am EDT
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To whom it my concern in Mazda corporation I bought two Mazda CX9 and Mazda 3. I was so impressed with the cars that I recommended them to my relatives, and now we have a total of seven Mazda's in the family. However, I encountered a problem with the agent in Bahrain. The service after the sale was very poor, and nobody seemed to care about customers'...

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We purchased a new 2016 CX-9 Grand Touring on July 7th, 2016 which included a Mazda Extended Confidence Warranty Package which covered the vehicle end-to-end until 100000 miles or July 6th, 2024 (whichever came first). Two years ago we had a coolant leak and brought the vehicle into our local dealer (Premier Mazda in Kansas City). They talked to the head...

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8:07 pm EDT
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Mazda Lack of SD card for activating the Map System of my Mazda 6 Signature [protected]

Dear people of Mazda

Firstly, I want to congratulate you for the quality of the Mazda 6 Signature I just bought last August

I am Julio Barra (owner)

The VIN Number of my car is JM7GL4S32R1506558

I am writing from Peru, South America.

I got the car without the SD card that should activate the map system of my car, and Mazda Update Toolbox software requires it for the free 3-year update offered by Mazda.

I contacted the dealer in Peru "DERCO" and they told me that it was not included.

I wonder if there is a way to get one, either through the dealer or directly from you, considering that buying the most expensive Mazda 6 should include all the equipment functioning.

Please help me

Thank you

Julio Barra

Desired outcome: Get the SD required by Mazda Update Toolbox to activate the Map System for South America

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1:14 am EDT
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Mazda Engine cylinder cracked

purchase a new cx 5 back in 2019 ,now with 88t miles i notice an oil leak. Riley Mazda of Stamford ct quoted the repair cost for $5217.94 replacement for head cylinder assembly and gaskets. . Overheating is the main cause for a cylinder head to crack. This cx5 never experienced overheating. Mazda released a technician service bulletin in 2019 and 2021 repair guidelines and an explanation why the head cylinder crack to some 2019 cx5

Mazda usa release a Technician Service Bulletin in 2019 and 2021

Below is the explanation on the Mazda TSB

Cracks may be caused by:

• Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head.

• Residual stress generated during production in the cylinder head material may be greater than expected. The

external force from the exhaust system when driving over bumps may cause unexpected force to certain areas of the cylinder head.

To eliminate this concern, the design of the exhaust manifold gasket and the cylinder head has been modified to reduce the force on the cylinder head.

Customers having this concern should have their vehicle repaired using the following repair procedure.

It’s obvious that this is a defect and Mazda should stand behind it.

Thank you

Desired outcome: Mazda usa should pay for the repairs cost

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Diane J in OK
US
Aug 15, 2023 2:35 pm EDT
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It is still happening with the 2022 models. I just got my cylinder head replaced under warranty. It's a CX-5 2.5 S Preferred with a skyactiv engine; it's not the turbo. I bought it new in March of 2022 and it only has 13,000 miles on it. There were no warning signs or symptoms other than the low oil level light coming on. I have the oil changed twice a year, so that definitely shouldn't have happened. I stopped immediately so no damage was done to the engine. Because of the panels under the car, there was no noticeable oil leak. There was no coolant leak, no smoke, no smell.

The invoice says: "Oil saturation on back of head, front cover, and undershields. Contacted hotline. Advised to inspect for crack and saturation at cyl 3 hla. Found oil seep at cyl 3 hla spot of head. Advised to replace cylinder head."

I hope the replacement head lasts... I usually keep my cars well past the warranty, but this time I may consider getting a new car when the warranty runs out.

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10:14 am EDT
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Mazda 2018 cx5 head issue

I’m complaining for my daughter, she purchased a 2018 Mazda cx5 2 years ago. She was diligent on keeping up with scheduled maintenance. She did her homework on reading up on reviews before deciding to make the purchase. 2 weeks ago on her way to work, the head on the vehicle failed, smoke streaming, oil leaking. I have worked years in a metallurgical lab in steel mill, and am aware of the extensive testing done and the rigid parameters on the steel used in the automotive industry. My complaint is someone in the chain of this process failed, and I don’t believe my daughter should pay for their incompetence.

Desired outcome: Mazda should pay for the repairs of the vehicle

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9:10 am EDT
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Mazda Service

Heard / felt movement while car down shifts . Along with noice in front . Lower control arms links bars changed . Car claim to b ready . I pick up hear noise soon as I move car . Remind u car jus came back from wheel alignment . Wheel hub now . Tht got done two days later . Now the whole car rides like crap. Hwy going side to side . Sterling issues . Had no problems until service at riverhead Mazda

Desired outcome: Still having issues today 7/21/23 they sed alignment but no one pulled car in to check over car

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5:21 pm EDT

Mazda Mazda cx-5 daylight running lights

SAFETY RECALL: DAYTIME RUNNING LIGHTS (DLR)

Mazda Recall #: 4320A NHTSA Recall #: 20V-063 Recall Date: 02/06/20

Recall Repair Status: Repair Completed

"Mazda strongly encourages customers with vehicles affected by a recall to bring their vehicles to an authorized Mazda Dealer as soon as possible. All safety recall repairs are made free of charge." Last Updated: June 26, 2023

I brought my Mazda in when this recall was first announced and they did a replacement of the gaskets to "fix" the problem. Well that "band-aid" repair failed and now both daytime running lights have failed. I would like both headlights replaced free of charge in accordance with their own statement above. They should have replaced the headlights when I first brought it in, and now Wellesley Mazda is saying the repair is outside of the recall period. It is only outside of the recall time because they did a half-assed repair to the headlights. Wellesley Mazda is now quoting me a price of $1,232.00 plus labor for EACH headlight.

Repair: Inspect the headlights and, if needed, replace each with an improved sealing gasket and attach desulfurizing materials (gas adsorption sheets) inside the headlight housing or if the headlights are inoperable, replace the headlight unit(s).

I can't believe Mazda won't stand behind their car when a known defect has caused the failure of the headlights. Please work with me on correcting this problem.

Desired outcome: I would like both headlights replaced free of charge. It was a known issue, fixed by the dealer as cheaply as possible and the result was failure of both daytime running lights.

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Katherine Cason
US
Sep 11, 2023 12:59 pm EDT
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I have the same problem, as mine have failed again too. The NTSB said because it is a safety recall there is no expiration date. I've gotten Mazda USA to agree to replace mine.

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3:49 pm EDT

Mazda Repo department

Spoke with customer service on 6/22/2023 to see what i needed to do to get my car back and they told me I had to pay 2,090.00 and gave me all the instructions. I did as they told me and thought today (6/23/2023) I was going to get my car back. Today, 6/23, they gave me other information, now I have to pay them 216.00 because they said they had wrong calculations. Again, I have to pay at the site they said and wait til everything processes and mostly likely get my car back on Monday and I have to pay another 135.00 to have my car there in their shop.

As a customer i am very upset. I understand its my fault for not paying on time but I feel I am being lied to, not given correct information and not treated with respect. I can not speak with manager nor supervisor because supposedly they are busy. Now, I have no way of transporting myself around until this is all clear until 6/26. I will never recommend Mazda, Mazda Financial to noone and will take other measures to get my voice heard. I did not want to do this but have no other choice.

Desired outcome: I should of just paid the amount I owed and cut me a break on this incident at least half price because I went the next day.

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Overview of Mazda complaint handling

Mazda reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Brake Pads - Mazda 2 skyactiv - 2016 - Hatchback was posted on May 15, 2024. The latest complaint deceptive practices/false advertising was resolved on Nov 28, 2014. Mazda has an average consumer rating of 2 stars from 135 reviews. Mazda has resolved 36 complaints.
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    +46 30 031 800
    +46 30 031 800
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    Sweden
    +41 227 193 300
    +41 227 193 300
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    Switzerland
    +90 216 430 7000
    +90 216 430 7000
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    Turkey
    +86 212 893 3000
    +86 212 893 3000
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    China
    +852 37 684 888
    +852 37 684 888
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    Hong Kong
    +62 212 553 2800
    +62 212 553 2800
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    Indonesia
    +60 376 278 888
    +60 376 278 888
    Click up if you have successfully reached Mazda by calling +60 376 278 888 phone number 2 2 users reported that they have successfully reached Mazda by calling +60 376 278 888 phone number Click down if you have unsuccessfully reached Mazda by calling +60 376 278 888 phone number 2 2 users reported that they have UNsuccessfully reached Mazda by calling +60 376 278 888 phone number
    Malaysia
    +63 25 518 000
    +63 25 518 000
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    Philippines
    +65 63 633 003
    +65 63 633 003
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    Singapore
    +27 127 607 700
    +27 127 607 700
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    South Africa
    +886 227 996 100
    +886 227 996 100
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    Taiwan
    +66 20 305 400
    +66 20 305 400
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    Thailand
    +971 42 994 666
    +971 42 994 666
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    UAE
    +84 839 977 824
    +84 839 977 824
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    Vietnam
    +56 25 601 900
    +56 25 601 900
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    Chile
    +52 555 081 6220
    +52 555 081 6220
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    Mexico
    More phone numbers
  3. Mazda address
    3-1 Shinchi, Fuchu-cho, Aki-gun, Hiroshima, 730-8670, Japan
  4. Mazda social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Mazda Category
Mazda is ranked 22 among 1389 companies in the Car Dealers category

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