Maruti Suzuki India / Maruti Udyog
Reviews and Complaints

want to know more about it

dear sir,
i have a may 2011 swift vdi.he was run 23565km.but now the day some noise in it.i was going to service center but they was sayes these noise normallely but other same swift vdi these type noise are not lisiten it.
my name;asender singh,
reg.no.UP14 BJ 3275
service center name; Rohan moters
please provide me maruti engineer contact no, and solve my problem
thanks a lot

i recieved the secret no. PIN for citi bank maruti auto card. but did not recieve the card. don't know where to complain. the phone numbers of citi bank to be contacted in case the card is not recieved are not responding. what to do and whom to contact?

Hi,
My cousin was offered with Maruti good health insurance when he bought his car.

The period mentioned was from DEc 07- Nov 08 and after repeated requests we got the papers today and we have seen that the period is expired on Nov 30 2008.

his daughter was admitted into hospital on october 24th and we are trying to enquire from that day to utilize that policy, but since we didn't received the papers, we could not communicate to them.

Unfortunately she expired on october 28th.
Please guide us whether we can utilize this and what is the procedure for approaching.

Thanks
chandrika

I Have appalied for Citibank Auto Card thru Maruti dealer M/s Automotive Manufacturrers Pvt Ltd on 07.09.2006 when I purchsed new SWIFT car. Till today I have not not received Auto Card.

I purchased new Wagon R from M/s. Automotive Mfg. Pvt. Ltd. on 31st July 2007 at Aurangabad. On the same day my dealer requested to fill the application form for the AUTOCARD & did it. After a period of two months I received nothing, Hence I called up the helpdesk. To my surprise I came to know that my application was withdrawn & that too by me only. Which is not the fact? After having online conversation with the helpdesk person I was told that my application is again set for processing. After a weeks period I again enquired about the status of my card & I have been told that it is under process & the reference number is [protected].

Almost six months are over now & No reply received, I had to a talk with the helpdesk again to know why my card is not yet delivered, but I got the same answer that the application is withdrawn by me.

It seems these people are playing with the Maruti car owners for no reason.

I am not able to understand what is happening. I am expecting a higher level of service from an organization like you. You are requested to look into it & find out what’s wrong with the process & help me out of this problem.

Dear Sir,

My card number is [protected], and my name is Anirban Das Gupta. I have change my residencial address, 10 months back. My Current address is , C - 423 pocket-P3, Greater Noida, Uttar Pradesh and my mobile number is [protected].

Please send my bills and any related paper to my current address or in my email address.
Thanking You

Anirban Das gupta

I got the Maruti Auto card on Puechase of Swift the after a few mont.
I was offered Maruti Good Health GHNOV 07 with reference Number of [protected] , [protected] , [protected] , [protected] through my maruti auto card.
I have also paid the money.

I still have not received the Health Insurance certificate and the health Insurance card.

This is very reidiculous. I feel u are cheating people.

Please sent me the Health Insurance certificate and the health Insurance card. at the earliest.

Harassment of existing card holders.

I would appreciate it if the callers pressed for accepting a card that is not required or not to my liking. Such aggression only leads to us being stressed out at work and also demands to part with a lot or personal information. If such calls repeat, I will close the card!

I don't know the date of statement for this card and don't know its benefits and losses and nobody is there to help on this. I want to close this card.

Sir,
I m Maruti customer since 1995 and have purchsed 4 Maruti 800, 1 Wagon R, and now have purchsed SWift VDI. Chassis No. 423799 Inv. Date 10 April 09, Control No. 5488312 - JDP. My car was sent for second service in SKY AUTOMOBILES, RAIPUR (C.G.). The car was delivered to me without washing from inside and outside. My Horn stops blowing about which I have complained but nothing has been done. Also the service condition is very poor with the staff over loaded with work and unaware of the status of the vehicle taken for services. No balancing was done after tyre rotation despite my several requests. I doubt what SKY AUTOMOBILE must have done to the car machine when the car was delivered without a wash. Kindly take the responsible people in SKY AUTOMOBILES to task and improve the services at both the centre of SKY AUTOMOBILES, Raipur (C.G.) My Cell No. is [protected].

i agree with all the above persons, I purchase maruti Alto on 01.06.2009. Firstly the sales executive has given us the invoice on back date i.e 31.05.2009 to achieve there sales target, which is very unproffectional attitute from maruti side. Secondly they commited us to refund Rs 3700/-, as they raise the invoice of higher price, when we asked them why they make invoice for such high price, they told us that this is there internal matter but you get back your excess amount back within 2-3 days, Now today is 22-07-2009, & still we have not recd our full money back from those peoples. He called us to signed there feedback form when we refuse to sign it, he litterally begged us in my office premises to please sign the form, as his commission will stop only for not signing the form & ensure us that he refund the money tomarrow, but still i we have not received our money & when we called that person, he will not pick our call. Is this type of attitute maruti sales staff has get at the time of training. Rs 3700/-is not a very big amount for me . But if maruti has some comitment some commitment with there customers they have to fulfill those commitments. Its really a very pathatic on there part that they people increase there commission percentage with this small amount & harasse the cutomer, who purchase & spend there money of some brands like maruti. If branded companies are doing such frauds with clients why not we go with local brands

Hi

My self sanil k balakrishnan from kozhikode.

I purchased maruthi swift deisel vdi model on jan 22 2009 and the 2nd week i took this vehicle for the first service in popular motors ernakulam near lissy jn. i received the vehicle with out proper service and the same vehicle i got serviced from the popular in calicut in the next day. I reported there a yellow colour in the running board and they told its a regular complaint and doesn’t bother about it will comes like that, all the white swift is having the same problem. also showed me the other swift in the service centre. Mr Biju C.V helped me to solve this issue and he has done a appreciable job for me (special thanks for him) but again the same problem occurred in the vehicle and I went to the popular service in vaytilla as per there invitation for the customers and there I raised the issue but no one is not ready to accept this things and one shyla customer care person and other sales person MR. Rajesh behaved to us in such a pathetic way and they never want to here our complaints also they told that when the time of delivery the vehicle is in good condition and its not there issue.!
So pls advice me to what shall I do?

Again the next issue after the successful completation of 1500KM the vehicle is pumping black smoke and I checked the engine oil its in thick black colour (so this means the popular Ernakulum team didn’t change the oil at all for the first service or is there any engine problem ?)

Again I went back to Mr.Biju solve this issue.

After the 3rd service the yellow colour still is there now I don’t know about the smoke because no one is using the vehicle now.

now pls suggest me what should I do ?
I have other cars Lancer, Ford ikon, Innova. doesn’t have this type of complaints and getting good service from the service centre with great honour

So I think this is the standard of MARUTISUZUKI and the way of servicing and behaviour of sales team also highly appreciable after sale is over never mind the customer and not ready to listen them is it ?

I have solid proof for all this with photo if u need more details I ready to present all this things where ever you want.

I am also a maruti swift customer having headaches now and in life i made a big mistake by purchasing this model car waiting for the reply from maruthi suszuki ltd

i am also experiance this from maruthi popular vehicles

Dear Sir,
I booked your Swift Dezire Maruti car on 23.07.08 by depositing Rs.50, 000/- & I deposited full ammount on 24.01.09 to gwalior dealer. He said the car will be supplied with in few days but uptill now after passing about 7 months the gwalior delar has not supplied my car . I saw in computor that my number of this car booking is first even been the dealer has not supllied my car . So in my opinion services of car dealer at Gwalior is very poor.
Now if my car is not supllied with in 3 days than I have to go in court & I will demand the interest of my money.pl. respond at your earliest. Thanking you sir.
Neeraj Goyal

Sir
This is with reference to P&D register serial no. 9505-D-I00096 booking order for (SR6M) DZIRE ZDI (D) dated 24th august 2008. I deposited Rs 50, 000 by cash with competent automobiles co ltd.
A-25 INFO City, Sector 33-34(OPP Hero Honda) Gurgaon-122001, Haryana.

I'm not only surprised but shocked that till to date i have not received priority no. nor any information from you as well as maruti udhyog ltd.

You are kindly requested to intimate me my priority no. issued by maruti udhyog ltd. and date of delivery of the above said car and the last priority no. who has already been delivered the car indicating the date of booking.

You are further requested to intimate me the reason why the priority no. issued by maruti udhyog ltd. was not sent to me.
Thanking You
Ishwar Singh Sangwan

My name is Amit Jasu and I am writing this complaint with reference to a Maruti Alto Lx purchased from Auto Hi-Tech, Garia, Kolkata.

Complaint Details:

At the time of inquiry the seals representative (Santanu) Auto Hi Tech had say the total Down payment of Alto LX is 50, ooo/- along with registration cast, road tax, 2 years extending warranty (Insurance fee) and Rs- 1500/ free accessories and my loan amount is 2, 42, 000/- . And I had also enquiry from other Dealer Jalan Distributor, they had given me the same details only 1 years warranty Down payment is 40, 000/ and Loan amount is 2, 42, 00/-, Then I talk to Auto-HI Tech they revised the offer with 38, 000/- down payments, and 2, 4200/- loan amount. I had book my car, but at the time of delivery the cut my free accessories and extending warranty,

There after I had talk to so many times to dealer but they don't give any positive response.

I don't expect this type of behavior from Maruti Company, .

Amit Jasu
[protected]

Sub:- Replacement of EXCEL (right site) of the Wagon R-LX-I

Sir.

It is stated that I had purchase a Wagon-R LX-I from M/s.TR Sawhey Motors Pvt. Ltd. B-5 Indl.Area, Phase-1 Badli, New Delhi –42 (Opp.Sec.18 Rohini/delivery was given from 33-34 East Gokuk Pur, Wazirabad Road, Delhi-94). Vide cash memo number 26524 dated 19.8.2007 for an amount of Rs.382968/- bearing Engine No.F10DN4391230, Chasis No.MA3EED81S00567129.

In this connection, I am to inform you that I felt a sound last month while turning my vehicle to the right side. This was got checked from Rajesh & Anil Motors Co. B-110, Sector-2 NOIDA (UP), an authorized service station of Maruti Co. It has been intimated by the workshop that the right side excel requires immediate replacement to avoid any further damage to the vehicle. Since the EXCEL developed the defect, within the guarantee period, i.e one year of the date of the purchase of vehicle. It is requested that the necessary arrangements may be made to replace the same under intimation to the undersigned at my e-mail address as well as on my residence address.

It may also be appreciated if the reasons for developing the defect in the EXCELL in such a short period specially when the vehicle run only below 5000 km in a year, may also be intimated to the undersigned because I being a customer did not except such type of situation from your highly reputed Maruti Co.

Hoping prompt action please.

Yours sincerely,

AMIT AGARWAL
E-mail : alok11nisha@yahoo.co.in
Mail address: C-3/222 Yamuna Vihar,
Delhi: 110053
Mobile No. [protected]
[protected]

Dear sir
Recentaly i have purchased versa from Gulzar motors ludhiana(PB 10 BX 2084)
Few days before they had called me for free service of the car and at that time i became agree to thier offer. They came to my factory premises and pick the car for free service and promising to deliever the car to my address after service. But they had misguided me. After the service they ask for the charges for service which recentely had not been explained. After paying the charges for the service they are not delievering the car to my address. The behaviour of allthe staff of gulzar motors ludhiana is not good to me . I am very upset . They even not of supportive nature. Mr. ANIL SHARMA of GULZAR MOTORS is very rude to me . He said to me to made a complaint agaianst him to higher authority but he is not ready to deliever the the car.
I am very helpless at this position
Plz favour me and made the justice to me.

Waiting for your reponse
NARINDER SINGH
CELL NO.-91-[protected]

Respected Sir,
I have purchased a Wagnor VXI from Bimal Automobile Agency Guwahati, Assam .Car no-As-AG-3230 . Since 1 year has passed a complain was given regarding Tepid but the complain is not yet done though they had taken the car to be repair several times.Please kindly take an immediate action regarding the matter.
Thankyou
Yours Faithfully
Abinash Saikia
Contact No-[protected]

Hey guys, yesterday I booked a Maruti Alto for the minimum booking amount of Rs 5000. When asked for a test drive, the agency sales person promised it either on the same day or the next. Today I asked to talk to the sales person's manager who was Nishant, Bimal Auto Agency, Whitefield. He talked very rudely to me very unprofessional behavior - he was talking to some of his friends casually while keeping my phone on. I felt as if he's playing some sort of prank. I told him this kind of behavior is forcing me to think about cancelling my booking. He said please go ahead casually. I actually find it funny that how can agency staff get away with this behavior? Mr. Naveen if you're reading this, I want you to help me. I just asked for a test drive :) isn't a buyer having right to do at least that much? Now, I'll need to bear the loss of Rs 1500 (cancellation charges) if I cancel my booking - but I'll feel that I got saved from the above kind of harrowing experiences...

log a complaint if every once gets fear and leave this kind of buggers, ultimately it hurts the commonm people, so we should show the power of common man

Pratham motors on ORR, Bangalore is a cheat.

I bought car stereo system from them .I asked them to install Sony player and Kenwood speakers. He installed some junk Maruti Nippon speakers .The front speakers were fitted inside the dash bord and the back speakers were inside the rear trunk and covered with Maruti logo cover. They were not visible, so I couldn’t realize what he has given to me and charged full amount.

After some time when the speakers stopped working, I got it opened by pratham motor technician for repair. To my surprise, I found that it is not Kenwood but some junk Maruti Nippon speakers. There is no Nippon or Kenwood label on it, only a Maruti label and "NFC" series number indicating it is from Nippon. First he kept saying it is Maruti Genuine accessory, then to fool me, he said, Nippon is same as Kenwood.
I went to Nippon authorized service station in Koramangala . They told me that Nippon and Kenwood are clearly different companies. Both of them have a tie up with Maruti. The NFC series is Nippon and if it were Kenwood, it would have been KFC series.

Nippon Audiotronix Ltd is the distributer of car electronics. It manufactures its own car electronics
accessories. It also distributes Kenwood and other brands. Maruti has tie up with it to supply Nippon
speakers and other car electronics to its cars such as Esteem, swift etc. Nippon is such a low end manufacturer that it doesn’t have its own website. Pratham motors fooled me by saying that Kenwood and Nippon are same.

What the crook Pratham motors gave me were the removed speakers of some such car not the kenwood speakers.

I am left with broken junk Maruti Nippon speakers when I asked him to give Kenwood speakers.

My advice to all the people is that don’t give your cars to pratham motors for service and don’t take any accessories from him at all. If he is fitting anything, open it and see what he is giving. He will definitely cheat you where ever he can. He is a cheater.

I booked a wagonR 2010 on 9-May-2010 based on the assurance given by BIMAL sales executive, Indiranagar that they will deliver the vehicle on 9-Jun-2010. When i called them on 4 - Jun - 2010, they said the color booked by me is not yet despatched and it will take about 45 days. I got amused by this and asked them to cancel my booking. I shouted at the manager and asked him to refund the whole money i paid during booking. When i contacted the finance person of Bimal, he said they already received the amount from axis bank. To close the loan, i need to pay 10% of outstanding principle amount which is around 19.7k. Axis bank is not ready to transfer the loan to other dealer / brand car. My vehicle is also not delivered. Mean time my 1st EMI is going to start from july 1st week. BIMAL guys said, i can take some other color vehicle which will be delivered in 2 days time. I went all they from Vidyaranyapura to BIMAL's stock yard which is located in whitefield to see the available colors and select one (I took one day off and went). But when i went there, i was told that all those vehicle present in stock yard has been alloted to some one. I need to wait for 3 days for new stock to come. Today i received a call from BIMAL saying, the vehicle which was on transit also alloted to others. But these shameless people asked me to pay the remaining amount also. Now i lost my interest in buying car. Now desperately want to close of this by taking any color. Sales executive's name is Sunil kumar. Dear readers, pls don't ever do any transaction with BIMAL auto.

I bought an Alto from Bimal.

Not a great experience. They have not delivered the vehical on proposed date not only that I have to pay for the freebies which they have agreed to give it complimentary.

Service is pathetic. They charge bomb compare to others and they hardly have folks available... parking space a big problem.. and the service advisors are totally useless folks.

The CEO might be savvy and brand orientaed guy but unware or just dont bother whtas happening at shop floor and at ground level.

I completely would like to support the complainant. Mr VijayKumar, first of all go to the UTI bank guy and tell him about your sequences and stop all the future EMI payments.
Secondly you should try to publish this articl in all the available Websites and newspapers, Indranagar News, Magazines and bring to notice about Bimals attitude to a Good customer.
The Company cannot simply take money and give a defect vehicle. Its the fault of theirs for not handing the vehicle in good condition. Publicise as much as possible so these guys should be given a beating lesson.

If the customer complaint is true then this has to be raised to Maruti Udog directly. A strong case need to be lodge against Bimal Auto, thru consumer count . The news need to made public in front page of National Daily. Bimal Auto should be made to pay the compensation for the car as well as mental harassment. The penalty should be at least 3 times the car value so that Bimal Auto learns a lesson.

Just go to consumer court & ### these guys by blaming them
1) Delay in delivery
2) Mental Harassment
3) Financial Harassment

Poor Show on Bimals Part.
Typical loutish behaviour, trust police/Maruti will ensure that erring dealer bought to court.

i m planning to buy a maruti esteem or hyundi accent .
ples tell what will the cost of both the cars and pls suggest me
what will be the better option

I am very cregy for dirving .

Rana motors are frequently doing the same to their customers.Vineet u may get in touch with maruti regional office.I am sure they would look in to the matter seriously are known to provide quick redressal.

Hi Vineet,

I am also planning to buy a 2000 Baleno. Please tell me what will be the cost that will have to be incurred after purchase of the car. Is the performance of an old (2000) baleno good! As you must have had experienced it by now.

Pleas let me know.

How long wil it take to deliver a maruti swift vxi model if i book it at coimbatore today?

Yes I also agree and waiting for past 40 days for Swift Vxi...

I HAVE BOOKED THE SWIFT VDI CAR BEFORE 3 MONTHS AGO BUT
I AM NOT GETTING THE CAR NOW.I HAVE BOOKED IT ON JULY BUT I AM NOT GETTING THE CAR STILL NOW

In today's world, every day/ hour / minute is a chance for making money. Every big manufacturers they are considering as an order, once they got payment. I think the dealers not forwarded your orders & payments in time. So the delay has occurred. I think these peoples finding some money with your deposit amount in some other money finding area. These are their strategies... How you can avoid it? Anybody is there to take care of this?

They people telling that it's a business tactics and making us fools in their area. So instead saying genuine, honest, truthful, etc., you people try to lying in your area like not paying income tax, not following rules, corruption, etc., No body is sincere!

Sorry guys, i disappoint with these kind of issues. I am getting emotional with carelessness by our people in this society. Ok bye...

I am facing a similar situation. I booked my car on May 17th. Its July 16th and i still haven't got my car. The dealer was not responding and i had to write to Maruti to get the dealer to call me and keep me informed.

There is a serious problem from Maruti's side in delivering cars on time and also a big flaw in the system of letting the dealers know of the delivery schedule. I just fail to understand doesn't Maruti have an idea as to how many they can produce in one day and how many they can dispatch every day/week.

I selected Maruti swift VXI (ABS) Model for myself. Now it looks as if I have made a wrong decision in choosing ASB model. The CAR is not available, even after waiting for best part of one month. I would like to know why has company given ABS option in VXI model to its customers, when they cannot make it available in one month. The local dealer says, the ABS option is only manufactured on demand. Now I have been given 15 July as expected delivery date. Rs 1 Lac was taken as advance from my side. I have been left with no option, but to wait wait n wait...

WHAT A MESS FROM MARUTI UDYOG!

U r lucky thats just with diesel .. here i have booked petrol .. its been 2 mts but i haven't yet got the delivery. i have already paid 3,40,000 for the car. I booked it on 19th april and i was assured that the delivery of the car would be by end of april. Then maruti launched IIM new car security in keys. So they said 1 more month and the car would be given to me by May end. But still i have not received the car and still there is no response. MARUTI SUCKS BCOZ OF THIS!

Dear Mr.Gautam,

There is no wonder Bimal autos behaved the way it did. I have been having a tough time asking for a refund from Bimal for my booking amount for an SX4. Bimal is the worst dealer and I think their dealership license should be revoked by Maruti. They also indulge in malpractices such as unplugging the speedometer / odometer cable and giving the same car for test-drives and using it for their own travel uses.

Moral of the story: There are a whole lot of good dealers out there in Bangalore. Bimal is the worst choice. I learnt it the hard way and I guess you did too.

I hope you somehow got your issues resolved. It is indeed very pathetic that they wrote on your steering wheel. I wonder what they would have done if I had continued my booking!

yes. i did also face such type of incidance where i was expecting a card and got letter from Citibank stating that "we are regret to inform you that you haven't been approved for this card! " in my case i was having good relation with citibank in terms of personal loan.I had rejected there CC offer before many time as they were normal as any other card. but as this was useful with my Maruti car i was looking for it. I thing this is cheating from Maruti as it is maruti service and they are doing lots of advertising of "Maruti Autocard" to attracts customer. When i called up Maruti they said they are nothing to do with Auto card as it is solely depend on Citibank...This is Cheating from Maruti and Citibank...

I received call few days back saying I am pre-approved customer to entitle the Maruti Auto Card and after explaining the benefits of this card I thought to go for it and customer representative (I didn't note down the name but the call was from Gurgaon) took all the confidential information and said I will be receiving card in next 15 days. Instead I received an email saying we are regret to inform you that you haven't been approved for this card! I feel cheated as customer representative is saying its pre-approved and later on I get an email its not approved! Did anyone also came across such incidence? Shall I go ahead and take appropriate legal action to prevent confidential information which I have provided to them? Any input will be appreciated.

Dear Sir,

I, Ashok Kapoor, purchased a Swift LXi on Dec 26, 2008 from Rohan Motors Dehradun (Chtakrata Road).I would like a inform you that i'm in relationship with Maruti Since 14 Years this is my 4th Car.

I've bought my car from dehradun (Rohan motor) but now days i'm staying with my son in Delhi.
last month i been to dehradun & i've given my car to Rohan Motor for my 3 Service.

Car Details: Swift LXi (White)
Registration No. & Date UK-07-X-3066, Jan 06, 2009
Owner's name: Mr. Ashok Kapoor
Chassis No. MA3EKE41S00339113
Engine No.G13BBN435942

Last Servicing did on 27 jan 2010 By ROHAN MOTORS Dehradun

i was very much impressed with the good quality of servicing by maruti dealer but this time i'm very upset because after my 3 servicing i didnt find any changes in my car i would like to raise a point which i'm facing:

1: while driving the consumption of petrol is getting more,

2: The driving is not so smooth, i've to press more throttle for the speed of 60KM/hr (if 1 person is sitting in the car)

3: if 5 person is sitting in the car my car dont allow me to drive at the speed of 80 Km/hr.

4: whenever i switch on the Fan the dust comes out in the car. and if i switch on the Air conditioner some stinking smell out.

5: Rohan Motors Guys changed the Oil & Filter in front me due to that also i didnt find any changes in my car its giving me a feeling like they just washed the car and did nothing else.

These are my points which which i would like you to consider it asap.
i'll reach to dehradun by 24 of this month (Feb)

My Contact details are
Ashok Kapoor: [protected] (Delhi) & [protected] (Dehradun)
My Son No. Amit Kapoor [protected]

i hope you will respond to my email as soon as possible & in future this will not happen again.

Thanking you
A family member of maruti
Ashok kapoor

when van is on not glwoing malfuction indicator and unable starting van

I have also faced the same problem with my new Swift Dezire, where in M/S Mandovi Motors of Bagalore has taken more than a moth to repair the car & even to day they have not delievered. It looks like they have an understanding with insurance company & they are not replacing the door since a month. They are sttill trying to repair the door, mean while damaging the right fender & front & rear bumpers.

Its very pathetic situation to deal with irresponsible people like this Mondovi motors rather it is Maruti Suzuki. I spoke this morning with Suzuki Japan to address this issue.

Nagi
Bangalore

i sent my wagon r bearing registration no jko2 w 6736 to shaurya motors jammu for servicing and after the vehicle for 2 days and charging rs 5200/= they have returned my vehicle virtually in same condition. shaurya motors in jammu are providing worst service and maruti company in not taking any action against them.

dr anil kumar dhar
jammu

Dear Sirs,
I purchased Maruthi Dsire from POPULAR VEHICLE AND SERVICE, CALICUT and the two services done from Popular Vehicle and services Ezhiladu, Payyannur. In the second service I complained about Head Lamp, Shock Absorber and Rear Strut, they informed me to that to repair within 15 days. Now the third service is coming and when I booking for the service through SHENONLAL they infomed I have to wait for three days more.

SERVICE DETAILS:
First Service done on 10-11-08 service code is 4579.
Second Service done on 04-12-08 service code is 4702.

Dear Sir,

This is to convey to you my continued Disatisfaction with your service. I have a Maruti Alto 2003 model reparied and serviced by you on 14/11/2008 invoice no 003876 Job no 2050, where by three things had to be repaired and service
1.Suspension system had to be replaced and overhalued which included balancing and alingment.
2.A/C although working properly needed some charging and service.
3.Brake pads
After charging me 24000/- for the same I am left with a feeling of being cheated and Dissatified.

1.The steering still pulls on the Right ( Although you claim the alighment is done)
2.A/C which is blown off on the road twice now and left unfucntional completely.
3.The radiator is also blown off now which never needed any repairs but was flushed and service.
4.The brakes still make a squealing noise

When approached your personal, Mr Khalid claims the ECM is gone bad and needs to be replaced which is a cost of 15000/-

Sir,
How do you explain a car that needed suspension and Ac service working well ending up with an ECM problem after all of your service not to mention the repairs done?

I have reasons to believe I am cheated in the name of Maruti Authorised sercice station and dont see a difference between a road side garage and a Maruti Authorised Garage any more where you cant trust.

I am a Middle class person for whome time is of essense and dont believe in getting into lenghty litigations and running after your personal.But to say the least you have lost more then the money is my Trust.

Concider this mail as my last hope in Zentia, Maruti and its service

Regards

Yogesh Ponda [protected]

PUR DATE 18/04/07
my van RJ 06 UA 1222

ITS RADIATOR EMPTY AUTOMATIC AND TEMP SHOWN
ITS REPET AFTER FEW DAYS AGAIN

IT'S FITTED WITH APPROVED LPG KIT

COMPLAIN CONSTANT STAND AFTER SERVICES

Mr.Mangesh Kulkarni.
Customer Care Service
Wonder Cars Ltd.
Pimpri, Pune – 411018.

The following is the text of letter addressed to Maruti Udyog Limited (Customer Care)

Dear Sir

I would like to bring following grievances for your kind attention and necessary action.
In respect of my Maruti Alto (Make – 2006) ( Reg No. MH – 14, AM 9306.)

On 21st May 2008 my vehicle was having some battery related problem. I could push start it and took the vehicle at nearest authorized Service Station i.e M/s WONDER CARS LIMITED, MIDC F –II Block, Pimpri, Pune – 411018 which happens to be nearest Authorized Service Center near my residence.

1.The vehicle was referred to Service Center at around 1.30 p.m. and after noticing the battery defect I requested the Service Adviser (Mr.Swapnil) to book the vehicle for regular paid service of the vehicle.

2.The vehicle battery was inspected immediately however the decision to accept the
Vehicle for regular paid service was kept pending owning to Lunch-break I was asked to contact again after lunch-break

3.My request for regular paid up service was not attended up to 6.30 p.m. and when
Contacted again the service adviser had refused to accept the said vehicle for
Servicing on the pretext that there is heavy delivery schedule. From 1.30 p.m. till
6.30 p.m. my vehicle was lying at Service Station and no action was taken.

4.Since my vehicle was in break down condition and owning to battery problem it could not be started again I requested to book the vehicle for next days service and also requested to park the vehicle within the Service Center premises. The said Service Adviser refused to book it for next days servicing and I was asked to remove the vehicle from the Service Center. At around 7.00 p.m. I had to remove my vehicle, which was in break down condition.

5.Considering that the Service Center might have parking problem I took the
Vehicle to the Show Room of Wonder Cars located around 2 Kms away from the Service Center and again approached to Service Advisor and requested him to kindly book the vehicle for next days service schedule and arrange to pick it up from company show room. Since the vehicle was in break down condition I had no other option other then to refer it for immediate servicing.

6.The said Service Adviser even refused come out of his office and conveyed message through third person that the he will not book the same for next days booking. When requested again to confirm next date available for serving he refused to confirm. Further as no confirmation was forthcoming also the Service Adviser was not even willing to talk to me I was left with no option other than to remove my vehicle from company show room at 8.30 p.m.

7.From 21st May 2008 till today my vehicle is lying in break down condition and your authorized service center is neither allowing me to park my vehicle in front of Service Center nor in a position to confirm the date available for servicing.

In addition to this I had other two wonderful experiences with the same dealer, I would like to share with you.

On 29th November 2006 riot broke out in Pune city and several vehicles were damaged. The front screen and side windows of the car were damaged. All the glass pieces were scattered inside the vehicle. When I requested pick up facility the dealer refused to pick up the car on the pretext that their Staff members may get injured .by broken glass pieces Finally I had to drive the damaged car to service station and get it repaired..

During the first week of March 2008 the vehicle was referred for minor repair and special request was made to check the battery. However the vehicle was delivered to me without any final inspection and the battery was not properly checked. Even the distilled water level inside the battery was not checked it was totally empty. On the second day of delivery the vehicle broke down and I had to rectify the battery defect from other agency. .
In view of above developments please clarify what is the use of so called warranty of initial period of Two years and also extended warranty of another two years when dealer is not even allowing to park break down vehicle in front of Service Center.

Leave aside the co-called 24 hours pick up service facility, The said dealer is not proving any break down facility and when the customer himself is referring the matter for servicing the dealer is not even allowing entry of vehicle inside his work -shop premises.

The Service Adviser is not willing confirm the date of service. Since your dealer is busy in entertaining new customers. The initial period of two years have already gone and I had three horrible experiences narrated above what is the faith of remaining warranty period of another two years.

Sir, I shall remain thankful if you could kindly appraise me of your views on above developments.

Thanking you.
Yours truly,
P.N.PATHAK.
[protected].

Re:

Managing Director,
MARUTI UDHYOG LIMITED,
11th Floor,
Jeevan Perkashan Building,
25, Kasturba Gandhi Marg,
NEW DEHLI-110001

SUB: - Complaint of SWIFT VDI bears engine no. 1007243, Chasis No. 217540, Temp registration no.UCY0007865T, Registration No. HRO2Q7330 Purchase from M/S PANDIT AUTOMOBILES (saharanpur) PVT LTD, AMBALA ROAD, SAHARANPUR

I, TARUN AGGARWAL Director VATA PAPERS LIMITED had purchased the above said brand new vehicle made by MARUTI UDHYOG LIMITED. From very first day of purchase I felt that I had made a wrong decision to buy the maruti product.

This is only due to the vehicle by which I got so many problems like steering noise, clutch paddle vibration, noise during break, missing on a speed of 60-70 kmph, pulling on left hand side. I ask these problems to M/S PANDIT AUTOMOBILES PRIVATE LIMITED, JAGADHARI on dated 20th march 2007. They ask to send the vehicle to the workshop. After the whole day checking, they said that the ECM of the above vehicle is defective. After diagnosing the said problem they send the vehicle back to me. No prescription I found to remove the disease.

Then I regular make the phone call to Mr. Ravinder Kamboj ([protected]) (works manager jagadhari) to solve the problem. Finally on 24th march they ask to send the vehicle. For the whole day of keeping the vehicle they had done service also and finally refuse us to solve the above matter and also ask to talk to the seller of vehicle. I Said to him that the seller is your sister concern and we had made the deal here but the enable us to intervene.

Then I talk to Mr. Randhir ([protected]) (works manager Saharanpur). He said to me to send the vehicle to Saharanpur. On demand I send the vehicle to Saharanpur but they refuse to entertain the vehicle. I exclaimed! What is this? Am me a fool? But what can I do, like a foolish fellow I get back the vehicle after getting an assurance to repair the brand new vehicle for after 3-4 days.

Now it becomes a daily routine to make a call to Mr. Ravinder, Mr. Randhir but all fails. Only my call can make them disturb. Then I got contact no. of Mr. Supreet ([protected]) (ASM UP). After discussing with him, he said to send the vehicle at Saharanpur.

On dated 11/04/2007 at 8.00 am I left the vehicle at Saharanpur. There they hold the vehicle for two days. On date 12th April they get back the vehicle in same position which was very first day with a punishment of the whole tank of fuel was consumed, Rs 250 billed to me for wheel balancing, and also with an assurance note “ALL LOCKS AND ECM NEEDS TO CHANGE”. Also I only found harassment with brand new vehicle for last 27 days.

Till today I got only lolly pops, after a regular phone call at last on dated 24th April the ECM and Locks was changed. I feel I had done a great job. My working to repair a brand new vehicle was got cleared. Now my vehicle performs ok.
But after 2- 3 days my illusion become over and I strikes down on the earth of reality. I found that after changing the ECM and Locks all problems are as it is. So I get depressed too much. I could not imagine what I have to do. I only feel that I had made a mistake to buy the MARUTI PRODUCT. I had purchase a great problem after paying Rs 550000/- aprox .from MARUTI UDHYOG LIMITED.

Now in last 54 days of purchase of the above vehicle a minimum of 70 calls I made to your associates and minimum 15 to 18 visit of a brand new vehicle to the workshop for repair. And now they are again asking to send the vehicle to the workshop. Now what I have to do? As I am in the touring job, I need vehicle to much, in last days when I send the vehicle to workshop I need to hire the taxi and you know better how much taxi costs.

I can not think what I have to do now. Till date 8500 km of running the vehicle I have no favorable solution. Only seems to close my business for few days and make a regular attendance to the workshop of MARUTI UDHYOG LIMITED.

At last my humble request with folded hand to you please intervene the whole matter and get it possible to change the vehicle. Remember one thing always courts are open for all.

Thanking you and looking forward for better future relationships.

Sincerely,

TARUN AGGARWAL
S/O SH.ROSHAN LAL AGGARWAL
H.NO. 193, HARI PERSHAD COLONY
YAMUNA NAGAR.
[protected]

C/C
1. Regional Office (north 1)
2. Regional Office (central)
3. Pandit Automobiles, Jagadhari
4. Pandit Automobiles Saharanpur
5. pahredar@moneycantrol.com
6. gatewayfeedback@business-standard.com

Please write to citibank and call up the maruti helpline to make a complaint.This is no use writting it here.contact autocard@maruti.co.in or call us at [protected].Email citibank at indiaservice@citi.com .

Cheers!

Jude

Dear Sir

I am Lalita Malhotra.

Maruti Udhyog availing a facility of an Auto Card i.e. Royalty card on every Purchase of Maruti Product. I bought a Maruti WagorR on October 19, 2007.

On every refernce of maruti product i.e. car, maruti gives us a 1000 points as royalty. These points work as a cash which can only be redeemed during service of car or on buying maruti product from an authorised service station or dealer.

I refer a Maruti car at Rohan Motors Ghaziabad on May 2008 through which I earn 1000 points.I asked one of the representative of Rohan Motors (Mr. Alok) to put on the points. He told me I will do Please do see me after a week and meanwhile use Auto Card as a Credit card somewhere at Dauji Service Station and Credit Rs.310/-. I came to know when received a statement from Citi Bank. I didn't take any action I thought there is some misunderstanding.
On 19 October 2008, my son Mr. Ankit Malhotra been to Rohan Motors, Ghaziabad for Servicing. They made a bill exatly of Rs.1000/- so he asked them to redeemed 1000 points, I earned refering a car. Instead of pay off those points Cashier of Rohan Motors, Ghaziabad credit an amount of Rs.1000/- through an Auto Card which also work as a Credit Card. So again Citi Bank send me a bill/statement.
This time I been to Rohan motors on 26 October 2008 for an explanation, I asked Auto Card Representative (Mr.Yatinder Singla) he told me no issue sir i'l take care of it and will let you know. Meanwhile Citi Bank kept on accumulating an amount and now they are asking me to pay the amount of Rs.2527.78/- within next 3 days to being reported as a defaulter.

Please help me as soon as possible.

Regards
Lalita Malhotra

I had applied for Maruti Auto Card in July 2007. Even after several inquires, I have not received the card nor there is any response.

Dear sir,
I have purchased a new maruti 800 Authorised dealer of bhopal
(Mp)M/s.Jeewan Motors P ltd,Arera Hills,bhopal vide DC No.7000332 dated 07.6.07.,that time the marketing personnels are give good resopnse and respect.After our procurement of vehicle,our 2 friends are procured the same model vehicle throuh our source.The name is Mr.Anil Kumar and Mr.Subrahmanium.But the Marketing people of jeewan motors are refused to give credit points for my autoard.I think this a cheating against your valued cusotmers.The last time I requiested to Mr.Shahadab khan (sales executive of Jeewan motors)to issue the credit point,but I received his answer very toughy language.We are very thanks for the issue of autocard from maruti udyog,but the dealers are negletcted the rules and they are doing the work his own way.I am very shameful to your authorised dealer jeewan motors,and his sales personnel they are not any responsibility after sale of a vehicle or there valued customers
Please take necessary action and agive justic

sreelatha
[protected]
bhopal

I got my M800 serviced at M/s Mandovi Motors Pvt Ltd, JP Nagar, 3rd Phase, Banglaore-78 on 08/07/2006 and was encouraged by the executive to apply for Maruti Auto Card which I did, handing over all required documents to him along with the application form.

It's been almost a year now and couple of more paid service visits to the same service station, regular follow-up with M/s Mandovi Motors executive, follow-up with MUL executives (e-mail) and last but not least written communication to Citibank has not resulted in award of Auto Card to me. Most frustrating is MUL's intransigence in sorting this out and M/s Mandovi with each visit attempting to lure you again into going for the Auto Card?

I have serious doubts over MUL's sincerity in making it's customers really reap benefits out of the Auto Card gimmick.

Is somebody listening and suggest ways to crack this. Thanks

To,
The General Manager,
Maruti Udyog Ltd.,

Dear Sir,
Reg : Non Delivery of Swift Dezire(VDI)

This is to complain that we have booked one Swift Dezire VDI, with MY CAR, Bhopal on 28th Aug.09, by rcpt.No.REC [protected], and it was commited to us to give the vehicle within One month, still more than two months have passed, but we are not getting the vehicle, whereas dealer is openly selling the vehicle with the premium of Rs.25000 to 30000, readily, there is no control on it.
Even now after the lapse of more than two months they are asking either to withdraw the booking or compulsory take the accessories worth Rs.30000/-,
Please tell me, how does it justify, or does Maruti Udyog has no control on these Dealers, or its the liberty given by Maruti Udyog itself or should we go to COURT OF LAW for justice.
Kindly resolve.
Regards
Pawan Agrawal,
Dhamnod, Distt.Dhar

dear sirs,
i have purchased an Alto lx modelled car of Maruti Suzuki ltd.horns in my car got damaged which i took to LMJ Maruti service centre, Balotra(Raj.) under guarantee for replacement.the head of the Service centre Mr.Venkatesh didn't gave satisfactory answer.ultimately i got one of them replaced .but i got hurted by their behaviour.
i request that either he be replaced or be taught how to treat customers.he has no manners.
Sandeep Balar
Balotra(raj.)
mob.[protected]

We had placed the booking of Maruti Esteem car LXI model, color silver with M/s Competent Automobiles Co. Ltd. Sector 34, Infocity Gurgaon on 13-08-2007 and accordingly submitted all the documents for getting the loan of the said vehicle through ICICI Bank. We were informed by the concerned officials that we would be able to get the delivery of the said vehicle by 17-08-2007. However, we were informed on 20th August 2007 that the booked color of the vehicle was not available & were given the option of Wine red or Supreme white for the said model. We reluctantly opted for the Wine red as the delivery of the vehicle was getting delayed. Accordingly we submitted all the required documents for the said vehicle on 23rd August 2007 to Mr. Rajesh, who promised the delivery of the car on 26th August, 2007. We accordingly visited the dealer on [protected] for taking delivery of the vehicle but to our surprise we were informed that the vehicle was not available with them & were given the revised delivery date of 27th August 2007. On 27th August 2007, we were again informed that the said vehicle was not available and will take about 2-3 days more to get the delivery of the car.

We are highly surprised by the unprofessional attitude of the dealer & are made to run from pillar to post to take the delivery of the vehicle despite having made all payments to the dealer.

I purchased Maruti(Alto Lxi) from Competent Automobiles, 21Shivaji Marg, New Delhi on 26th.Aug.'09 and was allotted Reg.No.DL2C AK7225 but was also told that the RC of the car in question would be delivered to me within 90 days. However, The relative RC has still not given to me despite my numerous telephonic/personal calls to them. In a way they are unable to give satisfactory reply as to why it is taking so long for issuance of RC.
2.I shall be grateful if this matter is accelerated to the appropriate level for its logical solution.

swift diesel/vdi/bsiii

chasisis no 250589, engine no 1024520, colour a.grey was purchase from m/s Mohan motor udyog
226/1 a.j.c.bose road, kolkata - 700020

invoice no mmu/2/136/2007-08 dated 22.08.2007 under regestiration no wb02y 3499 by our head
office kolkata and same is used at our branch office. m/s raghani tradelink pvt. ltd, ck 13/3
kunjgali, chowk and same is serviced regurlarly at m/s agr automobiles (P) ltd. b-38/2-a,
mehmoorganj, varanasi

from starting vehicle is giving trouble due to varanasi faults.

1st of all within 3 months reverse gear was not for changing properly and the same part was
not available at your both service centres at varanasi and we have to stopped our car for
seven days.

2nd there is major fault in front glass in rainy season drops of water are falling inside
to driving side and we had shown it to m/s agr automobiles they ready to change same on cost
approximate 4000 to 4500.

3rd 10 day back here was heavy rain and due to water storge on road car is not taking self
start and due to m/s agr automobiles (P) ltd. the part shaft assy gear part no 31344 m 86j00
will be changed but it not available one your both service centres (as per them they change
on cost when it will be available).

we are loosing our business from 10 days our business is as comission agents for textiles
& it depends on customer service.

all faults are within oone year please look into the matter & do possible at your earliest
possible.

waiting for your early reply.

Sir/Madam,

I purchased a Maruti Alto LX car in August, 2007. Registration No.of my Car is UP-16Q/8712. From the very begining air conditioner of my car is not working properly. I visited many time in the service station of Vipul Motors Pvt. Ltd. Noida from which I purchased my Car. But they failed to find out the fault. They also changed the compressor of air conditioner. But after that the same problem is continue.

You are requested to do the needful.

Dear sir, i have booked maruthi swift vdi car on 10.3.2008 with shree SHARADAMBAL auto coimbatore.We have paid rupees one lakh as advance on 10.3.08.And on 5.5.08 our financiers has settled the balance amount as per SREE SARADAMBAL"S request.Today they have called to take delivery of the car demanding us to pay extra rupees 16300 (Rupees sixteen thousand three hundred only)in addition to the old rate.So we request your goodself to find a solution immediately.

Sir/Madam,
I purchased a Maruti Alto LX car in October, 2006. Registration No.of my Car is HR-22D/4647. From the very begining air conditioner of my car is not working properly. I visited many time in Hisar Automobile, Hisar from which I purchased my Car.But they failed to find out the fault. They also changed the compressor of air conditioner. But after that the same problem is continue. I am residng in Fatehabd which is 100 k.m. away from Hisar. Warranty of my car is going to be expired in October, 2008, So, you are requested to do the needful.

Dear Sir,

This is to bring into your kind notice. I vinish v car no up16 j 3241 visitited today 17th May'08 INDUS Motors Trivandrum and met Mr Babu (Works Manger) regarding my
fucot anti rust re-work.

I was told by Mr Babu in consultation with Mr Venkat Raj (Regional Manger Maruti) that focon anit rust re-work is not possible in Indus Motors and you need to travel Delhi
getting it done.

I brought Zen from Vipul motors Noida and doneFucot anti rust work from Vipul motors noida only.Then is was told fucon anti rust is valid through out India in any of the Maruti
authorised delar( I guess Indus is one of them) .

Please find REF NO and warrant card from Fucot:037727 / 05 its says " 5years warranty & Free check up to 5 years with no extra cost to the 1st Owner.

I had shown all this details to Mr Babu (Works Manager) he says" you have to travel to Delhi for getting it done" just imagine i am on a Business Trip to Trivandrum and i have to travel Delhi for getting it done? Where in Maruti talks about " Good Customer Service and Tust" I think both is missing now.

Whom to trust your Maruti autorized delar like Vipul or Indus - because of both customer like me is suffering...

I called the Customer care manager of Indus Motors Ms Haripriya and explained the whole situation also raised complaint with maruti cc ref no: 645095

I hope some resonsible person will take this up...

Regards
Vinish
[protected]

Complaint No./Tracking number: HT20080424_[protected]

There is a serious problem with this vehicle. Maruti Wagon R No. UP 16 P 3578.

After last complaint we have again visited Vipul motors for their necessary parameter checking and then tested against 1 litre petrol. The average given was 12 kms per litre and I was asked to test again on highway for better average i.e. 15-16 Kms per liter. after this the average came down to 8-9 Kms in city after 4-5 days of this checking.

I again filled the petrol to cut-off as mentioned by Vipul experts and went for a long drive on highway. Drove vehilcle for 103 Kms. Again I filled the petrol to cut off and checked the rate. I was really shocked. The petrol filled was 9.23 litres. Now the average is 11.25 kms per litre which even worst than the city condition average.

From more than one year this problem is persistent and non other normal parameter checking is done. I was told every time this is the best they can do when ever I visited Vipul Motors, Noida.

I was trying to reach Mr. P. RaviKumar or Lobin Khanna, they are never available on the Land line phone numbers given. I have asked their cell numbers but office staff refused to give the same saying that we are not allowed to give this number. I really fail to understand if Maurti has nominated some body as customer relation ship or service manager then why the contact numbers are not shared if the person is not available on the given Land line number?

I approached again Mr. Dhananjay again a Customer Relation Ship Managerof Vipul Noida to reslove this issue. He has asked for Time and said that he will talk to Lobin Khanna and let me know the next course of action.

It is evident from all the trials done by Vipul Motors and also following all the suggestions givn by then, the average is not improving and there is some serious problem in the vehicle which needs to be addressed by some expert from Maruti.

I am in deep trouble and now is coming to a state of repenting upon my decision to buy Maruti Wagon R.

May I know what is my fault if I purchased this vehicle?

I want the solution of this problem because I am spending lot of money on petrol just because this vehicle is not producing average what it is meant for.

Mr. Lobin Khanna - I came to know that you are the territory manager of this area, Can you just pick up your phone and call me or let me know your cell number and will call you.

Expecing response the on this with a approach for concrete resolution.

Regards,
Vivek Aparajit
m- [protected]

Dear sir,

I purchased a Maruti Zen Estillo LXi for my parents Regn No. MH04ED8682 on 10th Jan 2010 from spectra motors mumbai.

After only 2700 kms of driving there was an unusual vibration from the engine in the month of April 2010.

I contacted the local authorised servicing centre and was told that the problem was due to a manufacturing defect and the spares are not available for repairs.
I was told that i would be informed when the part would be available.

However nobody from the company contacted me and on inquiry from my side i was told repeatedly that the part was not available.
On the 25th of June i took my vehicle to the service centre and was told that i would have to wait further.

Thereafter i lodged a complaint with the regional office and after many hassles was told that the part was finally available and my car would be made serviceable shortly.

The actual cause of the problem is a manufacturing defect due to improper quality check.

And even then it took more than two months for the company to replace a part no 11610M65L00.
The standards of the company are really coming down.

Regards

SK Pradhan

Dear Sir,

i have bought a maruti suzuki swift VXI model on 16th May 2010
There is a defect in the functioning of the air conditioner and i do not get proper cooling. I complained it to the dealer from whom i bought it. They sent their personnel for checking. But it seems that the personnel sent by them are improper and they force on us that there is no problem with the air conditioning. This has happened 4 times. Now i am fed up with this problem . Kindly help me for my problem. I am even ready to pay for a new A/C .

regard s

APAL J SHAH
+91-[protected]

I recently got my ALTO car serviced at Uma Motors (authorised maruti service centre) in Mathura. I gave the car at 0930h in the morning on 27 Jun 2011. There were specific things required to be done namely The boot used to open on its own hence it required to be repaired, AC gas was to be checked, a door had a rattling noise and a tail light had to be changed. In the evening at 1730h when I went to pick up my car I found that the AC gas was not yet checked.and was assured that the everything had been done/ repaired. I paid Rs 2000 for the servicing. Initially I was told that I would not get a bill as the machine was not working. When I made a little NOISE the machine started to work by MAGIC ! As per the paid servicing polish was also part of the deal but in the evening I had to run around to get someone to wipe the polish as it seemed everyone was in a hurry to pack up Next day enroute to Delhi the boot opened on its own five times ! The rattling in the door continued. .I was indeed horrified to see the callous attitude of the staff at UMA MOTORS, MATHURA seems its time to change the car and the brand where one gets some service and its not PURE BUSINESS ! Sachin

Water getting logged below the floor mat. This has caused severe bad smell in my vehicle. I am not able to travel with my A/C On. I have given my vehicle three times, with the same compliant. But still the issue persists. The dealer has already charges nearly 3500rs towards service. My vehicle is just two years old. If this is the situation for a new vehicle, how do I trust this brand. You should understand that this is my 3rd Maruti vehicle.

Dear Shri

I have purchased a Esteem VXI model in March, 2007. During this monsoon car was parked at outside the home. There was more water on the road up to the level of some more than bottom portion of the door. I found that water was coming inside from the fixed panel which is part of the fixed body which touches at the door's bottom portion. This panel is the portion between floor and door's bottom portion.

I have removed the mate from bottom and take the car at Amar Motors Pvt. Ltd. as Bardoa (Gujarat) showroom which is a well known and big showroom in Baroda (Gujarat).

With my surprise technician told that it is normal matter and water should come inside from that panel. I told what is the reason to leave gap for water to come inside when door are tightly fitted and floor has been closed with rubber bush. They don't know the reason.

This is the manufacturing defect of the Maruti Udyog Ltd. Quality check has not been done properly.

I found lot of car having this complain on the day at showroom. No senior man was there to explain the solution to customer.

This is the real present position of Maruti quality and service at show rooms.

Regards

BBPatel

Sir,
complaent regarding service...
Dear sir i respect you bt due to same share my personal issue with you, i cant expaline you who i am bcoz its to much risk bt i realy want to infome to you that your most dealer ships are cheat with custmer...to a very long tym ago me want swift zdi ...iam a nri person..i talk to your dealer ship and he ask me if i want swift zdi than m pay extra chages just like say (black) and he gave me on spot car..its realy shame on ur dealers ship..its you spl branch...kindly chk your dealer ships they all mis guide the custmers ...if your dealer gave thats kind servies its realy same on you ..they ask me if iam gave 25thousand rs etc than he gave me on sport the car..iam nt live here now im going canda.bt its realy pinch me i never deal ur dealersship again...now i purchase ford its better...i think ..plz dnt ignore my msz bcoz its realy very hurmful to all MDI...plz cross chk bt never show cross chk spl asm.there is same issue wid my causion...he is belong hazipur...custer are very unsaticifed they cheat wid him as on wid deals, rc charges, and more issue and he never refunds the money back to the custmer plz cross chk all the custer who puchase cars on his dealer ship or cross chk his ac he is very chater persons...iam never ask you my name bt i realy show the picture of ur spl dealers...there ASM are theif...i realy req to plz dnt show my mail to her iam ryt now canda...bt when iam back to india then i case your dealers ships...

Dear Concerned,

I have purchased a ZEN ESTILO LXI from your dealer PASCO AUTOMOBILES, Gurgaon. Number of the vehicle is HR 26 BK 2533. This was my first car I had purchased so I was not fully awared of the technical terms for purchasing a car. Initially I was planning to buy an used car but due to my non awareness of its technical terms I planned to purchase a new one.

The first brand which came into my mind was MARUTI because of the company commitment and services to its customers. But I am really sorry to say that it proved wrongly in my case.

The day I was delivered this car it was showing 15 KM on its meter also the sales person committed for 5 ltrs petrol the time of delivery while it was given only 2 ltrs. He replied on my query that 3 ltrs were used for trials. Also same time the door rubber were reflecting unfitted, every time on my various queries they made me comfortable by saying it would not affect anything. Later on, there was a problem with door lock and Gear also for these thing I visited Pasco 2-3 times.

But after all these problems, the major issue is that now on the various parts RUST is coming up. Now my concern is that within four months of purchase why all these issues are coming up and every time dealer is taking very lightly. The Parts where I can see the RUST is reflecting but it may be the possibility that it would have affecting those areas also which are covered and I can’t check them. On this dealer say we will sort this out by painting those areas. Why should I get my car uncovered for these area in only four months of purchase. If I am supposed to do this then I would have purchase an old Car where frequently I would be repairing from the first day of purchasing.

Last time on my visit to Pasco the MANAGER MR. GAJENDRA SINGH (ASST. MANAGER PUBLIC RELATION) was there. But the pathetic thing was that he was talking in a way he was not supposed to. He was comparing my car to a cloth which costs for very less than a car. This was the first example given by him. After this he continued with the such examples. I was there only to know the REASON of the RUST reach in the car in the FOUR MONTHS of purchased and still my only question is same WHY RUST CAME?

I doubt they have delivered me a true value vehicle or used vehicle instead of a new vehicle.

PASCO is not answering for this question and I thing they are not even able. I would like to request you people to check the issue and help me out to maintain your dignity in the market and also customer faith.

FFFGH JHH

i too have the complaint to launch, but will revert with the written proof from the autorized center

I had given my alto excite hr05z 0303 in AAA service station due to the starting fault on 30.07.2011.From last four days i am going to service station but of no use.I had called up the customer care and regional office of mumbai but dint get any answer and my car is still in service centre of AAA.Dont know when i will get the same back.

Regards
Dharmender Grover
[protected]

Sir,
Very sorry to write this mail to you. After a long harassment both physically and mentally by your dealer at nagpur as well as by the Area Sales Manager Mr. Goyal along with Mr. Patted the area service manager. Even a wrong feed back of the dealer is relied and a genuine complaint of the customer is ignored. It seems that now days the maruti is runned by the employees or it would be better to say that the employee of Maruti are the owners of the company.
My car new estilo Lxi Model [ White] Was purchased from ARYA CARS NAGPUR. On 25-11-2009. The car was send to the dealer for first servicing on 30-12-2009.The car was absolutely in fine conditions when given for servicing. When we received the car the condition was totally different. There was noise in the engine, problem in the suspension, the mud flab where not screwed, the RPM of the car was 1080, the tyre pressure was more then required. The accessory mobile charger was broken. It was a complete shock to us. The very next My brother took the vehicle to the dealer to get the things corrected but it was again a mistake fro our side that we took our car to the same dealer again. In the presences of my brother the car being inspected by Six person but they where unable to do needful as there body language clearly stated that they are helpless. My car was for 4 hours in there hand finally my brother loosed her patience brought the car. The very next day we took our vehicle to Shreejee Garage an authorized service provider for maruti and all my cars go to the same gurage for last couple of decades. There it was found that the mounting of the engine where loosened they rectified it. Still there was some problems with the car. The garage person said we rectified what ever is in our hand rest need to be taken by the dealer to safeguard the warranty of the vehicle. Than we gave complaint on [protected]. where we found that the dealer gave a wrong report that they visited my residence rectified the faults and the car is under observation till 6 jan.2010. which ridiculous. Then Mr. Patted the area service manager called us when I and brother visited your area office Mr.Patted listened to us purposely called Mr. Goyal The area sales manager and both of them stated blaming us why we gave car at Arya we should give it to Seva as it is close by. We are non-technical persons hence cannot blame the delear and when we stopped them from such type of conversation both of them said get out of our office don’t waste our time and don’t disturb the decorum of the office.
My question is it the standard of Maruti for customer? For last 15 years I am driving a Maruti car hence being a maruti car lover is a crime? Do you think that a customer is idiot to complaint about a new car after months tome?
Now after repeated follow up we could talk to Mr. Kumar Prashant at Gurgaon. He assured me that my car will be replaced if we are not satisfied but please send the car to Seva to give us one chance. then my car went to Seva on 8 Jan 2010 where it was found that suspension nuts where loosened, the RPM was 1080, The tyre pressure was more. They did what they felt was ok. Now on trial we found that the problem was solved upto 60 % only. Still there is a noise in the rear side of the car, there are jerks. On complaining about the same Mr. Patted is saying take your car we have done everything needed.
This is very ridiculous. Now Mr.Patted is safeguarding the dealer and himself hence all the service engineers are saying what Mr.Patted says. Even Mr. Hussain from Automotive visited my place with Mr. Warkis but of no use.
My question why where the mounting of my car was loosened? Why the suspension nuts where loosened? Why the RPM was 1080? Is it write to open the machinery part without any reason or without the knowledge of the owner? Who purchased the car for me? I or the dealer? Is it the true value for my money spend? Why Mr. Prashant is backing the commitment of replacement?
I am not satisfied with the service and feedback given to me. My last and final mail to you sir. It is you to decide customer first or your employee and delear? If you are wright please satisfy us by doing the needful or by replacing my car and penaltying the dealer.
Please revert with solution in next 48 hours or else consumer court would be my last hope to get the justice for my grievances.
With regards
Ms. Deepali Agrawal
[protected]

@Dr Joseph John Maruti follows the ideology of serving the customers better and in a fair way . Your problem is passed on to Maruti team. Need details on your issue.. do drop a mail to ritzbymaruti@gmail.com...

Very true, its very clear that maruti is no more customer caring. once you book your car then you realize neither dealer nor maruti company cares...

You have to raise your voice, fight with dealer or direct company for faster resolution.
I think in civil courts there should be a separate dept for maruti vows. most of the customers had tasted bitter fruit.

I got car after 40 days from booking, asked for reason, received some cunfused statements...

Its time to switch for other brands...
Rajesh Patel

i had booked maruti ritz lxi (silky silver) on 26-07-09. a call made to me on 27-07-09 regarding availability of car in transit advising to me for further formalities regarding financial arrangement (loan through bank). At present SBI had financed me for car now the dealer ROHAN MOTORS DEHRADUN says that your car is in the way whenever we get any information will be forward to you. now pls explain me about the actual status of my booking.
HANUMAN SINGH
[protected]

Yes Mr. John, Your 100% correct. Vasanthi Automobiles, Pondicherry is a fraud dealer. I'm also facing the same issue. Still i didn't get my money back. I've approched maruthi head office chennai so many time. Nothing has changed. I think chennai branch manager also have tie up with this fraud dealer.

Please don't go for Vasanthi automobile, pondicherry for any service.

He's 100% Moth...ker.

I booed Swift VDi on 31/05/2008 at kottayam with INDUS Motors kottayam, and they assured me that they will deliver the vehicle with in 45 days. now it is 2 months over, when i enquired thay said it will take another 2 months to deliver the car.

while enquiring I found that the Manager and staffs are selling the cars to some other people by taking 15000 to 25000 extra and end of the month Manager to Executives are sharing this money.

If you don't pay extra money thae woun't give the car.
I am cancelling the booking.

If any one know where I need to which is site address of maruthi where we can post the complient.

please contact me at panthalan@yahoo.com

As Maruti is growing, attitude of the company is getting very bad towards the customers. Pathetic Service from the delaers & breaking the committment seems to be the major contributors towards customer dissatisfaction.

He's abso. alrite ...
cauz same has happend with me...

I have booked one Maruti SX4, VXI model car with the authorised dealer, M/S Premsons Motor Udyog Pvt. Ltd., Ranchi on 21.01.2008 and made an advance payment of rupees 75,000/-as demanded and a receipt was issued on 23.01.2008. At the time of booking I was assured that the vehicle will be delivered within 8days but till date the vehicle has not been delivered. The Dealer is not giving any satisfactory reply. On their assurance, I have already sold off my old car. I am a lawyer by proffession and without a car is facing great difficulty. The dealer inspite of assurance is not providing me with any spare car.

When you say that you regretted having opted for Maruti, just search this same forum for complaints on any other company. you can see that complaints about Maruti are very less serious than on any other company like Hyundai! I am a user of a Maruti car for the past 10 years, and I am perfectly happy with their service.