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Bharatgas / unethical behaviour from bpcl gas agency (jyothi gas agencies, tripunithura, ernakulam) - denied to change the leaking regulator

1 Kerala, India

We are using the BPCL gas connection from 03.06.1989. Today after 27 years of usage we approached the same gas agency from where we are availing the other services of getting monthly gas cylinders etc for the replacement or buying a new regulator as the existing regulator found leaking. However they rejected stating its a regulator from IOC not of us. We never changed the regulator till date, and so itself we don't know how we got a IOC regulator being a BPCL gas consumer. Since we are in urgency of chaning it we requested them to give a new one by taking the price, they were rudly rejected even without thinking the serious consequences may happen because of this leaking regulastor. We don't have any connection of IOC. Then how we will get a IOC regulator. Being a consumer of BPCL after checking the consumer details and taking the seriousness of the situation they could have ready to give a new regulator after taking money. My parents are aged of 75 for father anf 71 for mom, staying alone in Kerala. Sitting in Bangalore I am getting tensed as the agency denied to replace or give a new regulaor on payment to my dad of 75 years old. How irresponsibly they responded is really making me irritated

Sh
Nov 7, 2016

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