K.Krishna, 31/11 Empress Garden View Society, Sopanbaug, Pune 1
Subject: Inordinate delay in delivering refill of cooking gas.
Reference: Registration Number 3920.
End distributor Arihant Afency, Pune, Camp. Pricipal in Pune: L.D. Bhave and Sons
Sir, The last cylinder refill of Bharat gas was delivered to me on July 14 2008. It was exausted soon and aftter waiting for 20 days as stipulated by the distributor, Arihant agencies I started calling them on phone. I could get contact with them only on August 8, 2008, that is already I had lost five days.
I was informed that they had booked for suply and the the refill will be supplied within 5 to 6 days.
A waiting list number 27 was given to me for reference.
I expected the supply by 14th instant. I was expecting it everyday and was trying to contact Arihant agency to ascertain the position. I could not contact them.Till today 22nd instant, that is 14 days after booking I have not received supply.
Being anxious about the position my daughter-in-law made inquiries about the position fron her cell phone. She luckily made the contact but the man answerin the phone brazenly tells her no booking was made.
This is a weak point for us for we take the word of the agent on trust and believe that the W/L number given exists and is correct.
Fortunately some lady member intervened and patched up the controversy.
Kindly look into the matter and take immediate remedial action.
Yours truly, K.Krishna, Pune, August 22 2oo8