Best Buy Tuttle Crossing Columbus Ohiorefusal to repair after purchasing insurance

I was refused service today by the Geek Squad at Tuttle Crossing. My iPhone 5c home button is malfunctioning and I bought the extra insurance at the time of my purchase in November 2013. Despite my assurances that the insurance would cover "all repairs and replacements except if the phone was lost or stolen", they simply refused to repair my phone! He actually told me to take it to Apple! So I just spent $150 in insurance that was not honored. This changes my perception of your company completely. I will be sure to tell everyone I know of the Geek Squad's incompetence. Most likely all they had to was clear and clean the area around the home button of debris. When I purchased the insurance, they did repairs on the iPhones, but they have recently changed their policy according the customer service representative without notifying us. One of the worst service experiences I have had.

Jan 27, 2015

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