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Best Buy / returning xbox with extended warranty!

1 Avon, IN, United States Review updated:

Purchased an Xbox 360 with extended warranty. It became defective, took it to Best Buy in Avon, Indiana where extended warranty was purchased. Customer Service checked system, proved it was defective. The power cord was missing and the game that came with it. They said that they could put a power cord in the box but didn't have the same game. I asked them to replace the system, I would give them the power cord or purchase one and put it in the box and they could have the new game. They said that they had a power cord but HAD to have the same exact game (even though they don't even use that game in the systems anymore). I live 35 miles away and was very upset that we could not work out something. My son went back with the game. They then stated that I never purchased an extended warranty and long story short but my sister-in-law had taken a system back and her last name is Ray and they charged that system against my name. My son figured that out for them and they agreed that is what happened and then said that well since the power cord is missing they would not exchange it! He told them to just take the power cord out of the new system and put in with it. The store manager stated "Oh if it was just that easy" and laughed? Well why isn't it just that easy? So now I have to make a third trip hoping this time they will honor the transaction. I guess it depends on who is working. Where is the customer service these days? Won't ever purchase from that store again.

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Comments

  • Jo
      2nd of Jun, 2008
    0 Votes

    the extended warranty is a waste of your money, thats what the sales people get commision on. all the company does is take the extra money and then deny you service when you have something broken if you acctualy read the fine print, pretty well everything that happens to it is considered customer abuse or normal wear and tear. so they send you home with A broken thing. and 90% of the time the acctual brand will replace something if it breaks or atleast get it repaired at a relatively low cost.

  • In
      27th of Oct, 2008
    0 Votes

    well Joe i have to disagree, employees at Best Buy do not work on any kind of commission. They do have store and department goals to reach and its there job to sell extended warranties and accessories for the original product sold.

    Now for the lady returning the game system. In all warranties, rather exchange or replace the warranty states that all pieces of the product (power cords, a/v cables, remotes etc...) along with original packaging in most cases must be present at time of return or exchange. However i do agree that they could have just taken the power cord out of the new one and did the exchange. But that would have been doing you a favor since you didnt return the product the way it states in the warranty. But that was a customer service call. and since im pretty sure i know who the customer service manager was at the time it would have all depended on your attitude at the time of the exchange. if you were negative they were going to follow the book word for word and you could do nothing about it except fuss and fight. now if you approached them in a positive manner and explained the situation in a calm way im sure she would have handled the situation accordingly.

    But once again Joe they dont work on commission its just there job to sell you the extended warranty or at least explain the benefits in a honest manor and then its the customers decision.

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