Bell Mobility / service
I have only had my cell phone with bell for 14 days... Already I have had nothing but problems.
E-billing: I opted for online invoicing and for two weeks now my account "does not have permisssion" to register for the service. When I call, they simply tell me to call back because they are having problems with the group plan I am with.
Bill details: I called to get my bill total and I was quoted almost twice my monthly plan cost! So in 14 days, I was told that I owe nearly twice the monthly fees?? Ridiculous. I texted bell for bill details and received a message saying $0.00 were due for this bill period. I have yet to be able to verify my invoice.
Account hack: I have also been contacted by a representative in montreal regarding a totally unrelated corporate account. Somehow, my name has shown up as the key contact whom they belive has changed account information for a corporate client in montreal. Neither I nor the account representative have any idea how this happened, given the marked difference in account numbers, address and names.
No service: to top it all off, all of toronto's customers have had no service (No text, calls out or in) for the evening. When I called bell, they could not tell me what the problem was or when it would be fixed.
Never in my life have I had such a poor experience with a supposedly customer-oriented company. Never ever will I recommend or get a bell product again!
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