We've been bell customers for 5 years. Originally we were on an AMA plan giving us everything we needed. When we foolishly upgraded our phone, the AMA plan was not available, but we were given one that was supposed to be the same.
However, items on the plan were marked as promotional for one year, instead of the entire length of the contract. Following one year, we are now paying more then we originally agreed to.
Customer service representatives do not listen, do not give you the benefit of the doubt, and are actually outright rude. One asked me to produce the contract, and even offered to cancel my account (for $300!!).
I highly recommend avoiding signing any contract with bell. Our next cell phone will be Pay As You Go.